Made two appointments at this location. The first, initial assessment was as expected: good attitude and welcoming. The vet did a somewhat short visual assessment of my dogs potential limb injury and some basic physical tests which did not narrow down the potential cause of the symptoms. There were a lot of "could be's", "seems like" and "maybe's" in the discussion from the vet (which did not instill much confidence - but I understand that without a more thorough diagnostic test, a finite diagnosis could not be given). I understand (and was expecting) that more definitive diagnostic testing would definitely be required, but these tests were mentioned in passing and not part of an actual action plan to help heal and or diagnose the root cause. The vet recommended a few weeks (~4 weeks) rest and restricted movement for my dog (which I expected them to recommend), and for me to monitor my dogs behavior, movement etc for any improvement or if symptoms worsened. If there was no improvement a follow up appointment would be needed and more detailed diagnostic tests (xray, ultrasound etc) would most likely be required. While at the office during the initial consult for the limb injury, we did discuss a non-related anomaly in a blood test (performed elsewhere) and briefly talked about an action plan to further diagnose the cause of that issue at a different time, once the limb injury is rectified. The vet was provided a copy of the blood test results to review and file. After two weeks, there was clearly no improvement in the limb injury I initially brought my dog in for, so I called and made an appointment to go ahead with the xray and or ultrasound ahead of schedule and to further diagnose the anomaly in the bloodwork which the vet and I discussed during the initial visit; I booked the appointment for a week in the future of the phone call. The day of the appointment, I took the morning off work, as the vet office is out of town for me, and made my way to the office. When I was approximately 5 mins from the office/appointment time, the vet called and asked if I was on the way - I said I was a few minutes away. The vet said they would wait for me to arrive to discuss further. Upon entering the exam room, the vet informed me that they cant do the xray because my dog would have to be sedated and this could cause serious complications due to the potential issues with the bloodwork anomaly the vet and I discussed during my initial visit. I understand that the dog could be at greater risk if she was sedated and complications arose from the sedative; the issue is the vet/office knew a week in advance of this appointment and if my dogs file (which included a copy of the bloodwork) was properly reviewed, the vet would have determined this risk well in advance of the appointment and not 5 minutes before I arrived. To further compound the issue, when the receptionist was advised that a call to me advising the potential risk of proceeding and that the xray should be postponed until the bloodwork issue was resolved - the receptionist pointed the blame on the vet for not updating the file with the bloodwork, however a few mins earlier while in the exam room the vet referred to notes in my dog's file that the vet made regarding the bloodwork anomaly. I was not impressed with the organisational skills and preparation in advance of a consultation