Reviews of Fraserview Veterinary Hospital (Veterinarian)

Alphonsus To

Our pets are members of our family, and we all want to make sure they are well taken care of during difficult times. If you are looking for a place that will do right by you and your furry family member, this is that place. This is a brand-new location that is well designed, fresh and clean. From the amazing reviews they received at their sister location “Point Grey Veterinary Hospital”, you can see that this is a company that puts the animal first. My dog was at the end of her journey and everyone I met at this location from the clerks, nurses and vets were nothing short of exceptional to her. Every interaction she had was positive. She was greeted with smiles, love and kindness and it came to a point where she was eager to go in for her visits. Her care during her time here was top notch and I never felt rushed as the vets will take their time explaining and giving you the different options. If you are unsure about which vet you should go to I highly suggest that you give this one here a shot. You won’t regret it. =)

Erin Dorey

I am bringing my senior dog here and both vets that we have seen were true dog lovers and were really interested in doing what they could to help my old lady be comfortable and happy in the last years of her life.

Erin Pettit

They were really helpful and professional. Answered all my questions with my new puppy and recommended training programs and videos. Took their time with my shy puppy so she wouldn't be overwhelmed

Vineet M

I did not get the feeling I could trust the veterinarian that I saw. She did not seem willing to discuss her plan with me as she sent her assistants for every question I had. She made recommendations that I thought we had established against so I got the feeling she wasn't really listening to me. Perhaps she was just having a bad day, and that's human. Without knowing her situation, I found her to be overly dismissive and discourteous. I left feeling discouraged with very little understanding and a $200 bill that would've been $350 if I didn't ask any questions. I wouldn't recommend this place based on my experience **UPDATE** changed from 1 to w stars due a representative who contacted me. We had a very pleasant conversation and I may end up going there again.

Clarence Tzzng

Really friendly staff and patient with all the questions I have!

Melanie Rintjema-Jackson

Quick and easy check up and vaccines! Their annual health exam was very thorough!

Shawna Little Calderwood

My 9 year old cocker spaniel was one of their first clients on the opening day. They’ve now treated her for two issues that we put off over covid, including a surgery. Dr June, Tina and the rest of the team clearly adore animals. They are patient, have a strong attention to detail and my dog adores them. Highly recommend.

Marko Johnson

Awesome! Rly care about the animals, took great care of my cat and took his separation anxiety seriously even though it’s rare in cats. Clearly in it for the pets, not the profit. Glad to have a vet nearby that I trust to take care of my pets if they ever get hurt or sick.

Irene Zee

Good service I love doctor June siu highly recommend she be very helpful and take care of dog ???? love her so much

Derrick Lee

Our first visit to Fraserview Vet was great! Dr. June Siu and the staff treated our dog Momo with care, and were happy to answer all the questions that we had about Momo. I would highly recommend future and existing pet owners to come here or their sister hospital, Point Grey Vet, if you want your pets to be professionally cared for.

Morpheus

I think it’s unprofessional to ask me to hold the cat when the vaccine is being administered. I got bitten and bled. Hope you team could improve this part. other than that, I’d say the reception process is good. That’s why I give a three stars.

Joan Wong

The doctors and staff here are amazing. This is hands down the BEST Veterinary Hospital in the Lower Mainland / Vancouver area. We were going to the Point Grey Veterinary Hospital for a bit but it was a little far. I’m so happy they opened a branch closer to us. Everything is super clean and I feel like everyone really cares and is trustworthy! I’ve been to many different animal hospitals in the past and none of them come close to Fraserview Veterinary. Dr. Carmen and Dr. June are both great!

Vincent Viezzer

The price of an appointment is a little more expensive than the last clinic I went to, but you get what you pay for! The vet really took the time to communicate clearly and gave me an opportunity to ask any questions. I'm very happy with this clinic over my last clinic. The front office is clean. I get the feeling I can really trust the vet, which is a good feeling to have.

Elaine Chan

We are so happy with the care and attention that is given to our puppy, Barley. The staff is so welcoming and takes the time to explain things thoroughly in person and on the phone. It is always a positive experience going there whether it be for treatments or just to go for a weigh in. Barley loves it there and never wants to leave.

Ben Zhu

Coming to Fraserview Vet was definitely refreshing as the staff were very receptive of new patients. Dr. June Siu was very professional and provided me lots of good information on my Akita Inu. It's great to see a Dr. who's very calm when handling my Akita with their no fear policy. Coming from other vets I have to admit this was definitely the right choice for me to switch vets for this one. I highly recommend those that are looking for a new vet in the neighborhood to consider Fraserview Veterinary Hospital.

Andrew R

Compassionate, understanding and knowledgeable. In a world where we all care dearly for our little furry friends and would do anything for them, it is extremely refreshing to have an experience where your vet listens and makes a decision with you (not for you) and in your best interests (not their bottom line). Dr Chan took the time to listen to our concerns, offer insights and present our solutions with logical risk assessment for both the condition in question and the impact on our pet (who does not do well in social environments). Thanks for doing an amazing job.

Linda Barker

Great to have this professional vet clinic on the Eastside. Dr Chan was extremely knowledgeable, did a thorough clinical assessment and provided info to me as the owner throughout the visit. Was gentle and reassuring with my dog. A huge bonus was getting a follow up email reviewing the assessment and treatment recommendations. Recently had an emergency with my sweet pooch and the response was a quick appointment and direct referral to a specialist.

Ceci Lynn

Our first vet experience for our puppy was great today! The office is clean and tidy. Staff are very friendly. Dr. Carmen is very patient, thorough, and caring. She is navigating me through all aspects I should pay attention to as a puppy owner and patiently answering all my questions. Also, I am surprised my whiny puppy did not make any whiny sound when vaccine was administered. He has a good experience on his vet check!! =)

Po Sun

We have visited the Fraserview Veterinary Hospital twice so far, the first time for our puppy's general examination after we took her home, and the second time for our puppy's second round of vaccine shots. Both visits were great and the staff has been super friendly and helpful. Our family dog frequents their Point Grey location, which also shares the same caliber of professionalism and quality services. Would definitely recommend their services to other pet owners.

Talya Perla

I will start off by saying that everyone here was very nice, the clinic was very clean and inviting. However: 1. The vet was unable to provide me with a solution to my cat's episodic issues. She was unsure what the reason for her episodes were. I was told my best option was to go to a (very expensive) specialist. I later went to a different vet who figured out her episodes were due to pain from urine crystals, and a simple change in diet has led to episodes ceasing for over 4 months now. 2. The vet who solved my problem cost half the price of this veterinary vet. 3. When i paid for the consultation (already double the price of other vets) the machine asked if I wanted to leave a tip. I have NEVER seen this before at a vet clinic and was honestly shocked. 4. The vet was hard to reach via phone and never followed up on my email in which I asked her to speak in person if possible.

Louise Hui

I brought my 2 dogs recently to see Dr Carmen Chan and she is very patient and knowledgeable. She actually sat down on the floor with my 2 dogs during the whole exam visit. She is very caring and informative. She spent time to answer all my questions! Only thing is I wish she works more days there. I did also talked to another vet Dr June Siu over the phone and she seems very nice as well. Staffs are very friendly also:)

Sukh D

Best vet I have been too they give you so much info I would recommend this place to anyone with a pet

Caitlin Broadbent

I recently switched from Point Grey Animal Hospital to Fraserview as it is closer to home. I have 2 diabetic cats so we are in the vets office for bloodwork frequently. I am so happy I switched. Dr June Siu is amazing, and always is so patient with my animals and thoroughly explains all steps to you. She provided all estimates up front, and even gave options for different treatments. Tina - one of the Vet Techs, is also so great. I would trust her with my pets anyday. One of my cats gets quite anxious when being held, which makes bloodwork difficult sometimes. Tina makes it so quick and easy, and my cat is not stressed AT ALL, happily taking treats. Fraserview makes going to the vet so much easier and a super pleasant experience.

Teresa Yeung

Thanks for fitting my baby in when needed to make sure he’s ok. Very detailed and thorough check ups.

Stern D

Best vet I've found in the southeast van/ metrotown area. My beloved Presa canario had a serious bacterial infection on his paw that swelled like a balloon overnight and required immediate surgery to drain the fluid. His toes were 10 times the size of his other paws toes, they were turning purple, and he was non stop shaking in serious pain. After frantically calling a dozen nearby vets nobody seemed to care enough to make room for an emergency, and only had appointments for the following day. When I called fraserview however they immediately made space after hearing the situation (even though they were also busy) and had him getting surgery within the hour to our relief. Overall they were caring, professional and not over priced. I found the live in cat in the waiting room provided a calming environment for the dogs in the waiting room. Also shortly thereafter my dog had further problems when i noticed a significant amount of blood in his stool. I was amazed when the doctor was able to provide medicine that worked without having to come in and pay for an additional visit, or even bring in a stool sample. This surprised me as most vets ive met get people to bring their dog in for everything and pay for the visit and all the above. Being able to diagnose the problem perfectly after only a few questions over the phone was quite impressive. 5 stars.

CH

Very clean office and helpful staffs. Dr. Chan is one of the best vets I've seen. She's super friendly and very detailed. My dog is afraid of leaving my side so she did his exam and vaccinations in the room with me instead of bringing him to the back!

Beverly Mark

I brought my very timid, scared cat to Fraserview Hospital for her vaccinations, by the time we left she was very relaxed. I don’t know what the staff did to help her feel so at ease, but I was very grateful my cats visit was a good one.

Kitty Ly

First time visiting this vet when my pet Kori was not feeling well .Dr June took the time to listen what happened she spend the time to evaluate and answers any questions for us .we feels comfortable to have my pet Kori with her . Thank you for doing an amazing job!.

Monica Wong

I was in the process of finding a new vet, I stumbled upon Fraserview Hospital and I'm so glad I did! I had a wonderful experience during my dog's first vet visit there in August. Dr. Carmen Chan took such great care of him as he is an older gentlemen and she took her time getting to know his current health conditions and answered all my questions with professionalism and empathy. I definitely would recommend Fraserview and I am excited to go back for a check up for Biko. Beautiful vet clinic, clean, inviting, and they really care for you pet!

Victor Jow

First visit to this clinic. Vet June Siu was very detailed and informative. She will spend the time to evaluate and answer any questions you may have. While it is important to let her know as much as you can about your pet, she only recommends what is good for the animal and will not push anything that is not required or needed. Her assistant was also very friendly and patient with my dog Ollie, who was having an anxiety like moment during the examination. Good job guys!

Wes Lin

Dr. June Siu has been extremely helpful and the staff are very professional and friendly.

Fraser Jurock

Very friendly and helpful staff

Emily Wang

We had been to several clinics but Fraserview is definitely the best. I really want to thank Dr Carmen. She provided a lot of useful information and was very patient explaining the conditions; meanwhile, she is also professional and knowledgeable. She provided us several solutions, and she always thinks in terms of the dog’s interest. Overall our appointment was extremely helpful to me and my dog. In short, the clinic is excellent and you definitely don’t want to miss such a great doctor.

Leonel Marlowe Mercado

Took my Dog Yuumi here as a new patient and for spay surgery. Dr June Siu and the team were wonderful from our first consultation upto now! They answered all my questions and were awesome checking in on Yuumi after surgery. I like the fact that you can feel their sincerity in checking up on Yuumi- never experienced that with previous Vets where things always felt transactional. The staff really loves animals and are genuine people!

Liv M

My pug Otis had her first visit / appointment at Fraserview yesterday and it was great! The staff were so friendly and accommodating. Dr. June Siu was very gentle and patient with Otis. We will definitely be coming back :)

Fran Harrison

Dr. June and the team at Fraserview are excellent. My Golden doodle, Sadie just had some dental surgery. The care she received at Fraserview was excellent. I have already recommended Fraserview to one of my neighbors and will continue to recommend Fraserview to all my pet loving friends.

Yvonne Van Dyk

Needed to find a new vet closer to home and so happy I decided on Fraserview! Very friendly, and professional. Answered all my questions and gave me great advice. Great covid protocol too but still letting you come in with your pet (Thunder really appreciated that as did I! ) We really liked Dr June and the staff too! Thank you for the pawsitive experience ???? !

King YY

(Translated) My friend’s cat was fostered with constipation in my house. I took it to this hospital for an examination. First, I issued more than 800 bills. My friend was shocked and decided to just prescribe some medicine. However, the hospital issued a check-up fee of $90. My friend said that the most expensive hospital in his hospital was only more than 60 yuan. I didn't want to pay that much. There was no way I could pay the overcharged 30 yuan. My friend and I also quarreled about this. I really don’t know the hospital. Why is it so. After receiving your reply, what I understand is that it is normal that you are more expensive than other hospitals. You must act with your conscience. (Original) 朋友的猫在我家寄养便秘了，我带到这家医院去检查，先是开出了八百多的缴费单，我朋友很震惊，决定只开些药就行了。但是医院开出了90刀的检查费，我朋友说起他医院最贵的也才60多，不想付这么多，没办法我给交了多收的30元。为这事儿我和朋友也吵起来了，真是不知道医院 为什么会这样。收到你们的回复，我理解的意思就是你们比其他医院贵是正常的，做事要凭良心吧

Liza Lam

I have been going to Point Grey Vet (sister company) for a couple of years now and decided to book an appointment at their newly opened location (Fraserview Vet) since I was not able to book an appointment with Point Grey Vet due to their availability. I hate that I am writing this review but I did not have a good experience with Dr. Siu. My dog was having her annual exam done and a specific exam since she was slightly limping. She came out to talk to me and told me that they weren’t able to take a good look since my dog was moving too much and that the vet techs were not able to hold her properly to get a better view. (She’s 13 pounds) I am upset because I am a loyal customer to Point Grey vet and today I paid for something that I thought was not justified. I have been to PGVET during covid before and have never had a complaint about my dog not cooperating. At one point, I told Dr. Siu to check a tiny bump on my dogs face while she was holding a treat and when my dog took the treat after she was done, she said “now I have this gross stuff on my hand” (aka the saliva from my dog). I will be requesting for Dr. Chan from now on for my future visits. Update: I am changing my 2 star review to 4 stars. Point Grey Vet has reached out to me and although I did not have one great experience out of the many times that I have been to the clinic (company in general) they have amazing customer service, and are extremely knowledgeable. I want to thank Point Grey Vet again for reaching out and listening to my feedback and concerns. You guys are amazing and I know that I have not made the wrong choice in choosing the lifetime vet for my pets!

Kevin Xu

Dr. Siu was so compassionate.It's obvious that she genuinely loves animals.