Reviews of MacKay's Animal Hospital (Veterinarian)

Mike Ancona

Going here for 25 years. Ian McClain is a superhero in the veterinary world.

Tanya Wilson

We drive from Milton to bring our pets here. The staff are professional, kind and take the time to ask questions and explain the care your family member is receiving.

Amy Kerr

Amazing place doctor's are so kinda and communicative had to rush my kitty in when I noticed something was very wrong they no problem squeezed me in when I told them how urgent it was! Unfortunately my lil man passed away ???? they were so sweet and caring even sent a condolences card! 5 stars!

Belinda Murray-Mepham

Amazing and compassionate staff

penny shanley

The staff is great here!

Su Song

We take our pup here for regular checkups and vaccines. Everyone here is very professional and friendly!

Kaitlyn Tielemans

The team was extremely kind and explained the whole process very thoroughly! It was our puppy's first visit with them and first appointment since we got her so we were anxious of what to expect. It was strange doing a curbside appointment but Mackay's made the process easy. Luna loved the staff and was very cheery coming out from her shots! Definitely sticking with this vet

GAMBLING ON SCRATCH TICKETS

The best place for my dog nice and friendly staff

Peter Arth

Good vet care, friendly staff.

Mark Winfield

Been bringing my cats here for 20 years. Caring and professional staff.

Dianna McKechnie

We have two Cavalier King Charles Spaniels and have been taking them to MacKay’s Animal Hospital for the last seven years. In our experience, Dr Ian McLean has been the primary care giver for both the dogs. Over the years he has provided continued support and expert care for them. A recent sequence of events is worth writing about. Dr. McLean performed extensive dental work to Thomas (our King Charles spaniel). Thomas’ teeth were in such disrepair that the dental work required two procedures to address. Dr. McLean did not want to keep Thomas under anesthesia longer than he felt was safe. Both dental procedures required anesthetic and post surgical pain management. Together, these procedures were very costly for our family. However, they were necessary to address the discomfort created by the rotting teeth. Unfortunately, after two surgeries, there was a small complication remaining under the gum line that Dr. McLean was unsure how to resolve. He shared Thomas’ dental records with a doggie dental surgeon in Guelph, and the advice he was given was that Thomas would need a third (short) surgery to remove a small deeply embedded piece of tooth root. Dr McLean insisted that we have the third surgery and to make certain we did; he himself paid for it. Sure enough, we took Thomas to an expert in Guelph, had the surgery and Dr. McLean picked up the tab. Dr Mclean cares deeply for our pets. He acts with care, honesty and integrity. We are beyond grateful to him and the staff at MacKays Animal Hospital.

adam jednorog

I trust my dog is in great hands...excellent people and service.

Sean Kontkanen

Excellent Animal Hospital with Great staff!

Sue-Ann Rowat

Very caring staff. Would highly recommend them.

Aaron Hunt

Took care of my family dog and are now taking care of my dog! They are truly gifted and insightful people in the world of animal medicine!!

Robert Ricci

Long wait time.

Brittany Gairrusso

Great staff members, my family has been taking our doggys here since I was a kid and wouldn't trust anyone else with my future dogs !

Patrick Desormeaux

Staff is very thorough and will check/ask you before they go ahead with any procedure.

Jacqui Paterson

Was super stoked to go here for new pupps - spoke with someone awesome and went through everything. Booked meet and greet - vet booked on incorrect date - called wrong number to say we missed our appt. When i went in with info for what i thought was upcoming appt, girl at desk was very dismissive, no helpful and didn't care -- at all. So now i've picked a different vet.

Michael H

My family has used this animal hospital for over 40 years. They are a great group of doctors and technicians.

Graeme Sutherland

Friendly, caring and helpful staff.

Justin Emery

My family loves Mackays !!!! Our pets have seen Dr.Mclean for 20+ years and the team is second to none!!

Jason Pielechaty

Great staff who truly care about the health of your animal

Dan Lampman

MacKay's excellent service and support is surpassed only by their technical skill. They take fantastic care of all three of our pets and their prices are very reasonable. I encourage you to make an appointment if you're in the market for pet care - you won't be disappointed!

adrian gordon

We have been going to MacKay's Animal Hospital for many years and have always found them to be friendly, helpful and caring. Most recently Dr. Michelle Tome provided the most detailed description whenever we sought treatment for our dog Goose in a most thoughtful & caring manner. Sadly Goose reached the end of her life recently and Dr. Will McLean administered the injection in a most considerate and gentle way proving he has his father's touch

Michael Doiu

When we got our new puppy, Molly, we did a lot of research into which vet to sign up with. A good friend works for a company that provides diagnostics, testing, imaging, etc., for the vet industry. When this friend reached out to a few colleagues at work in the Halton region asking for a suggestion for our family, every single person suggested MacKay's. Furthermore, we have a friend who is a vet in Toronto, and when we asked her, she immediately suggested MacKay's, and stated that she knows Dr. Tome, who she called "brilliant". After our first 3 visits, it's clear to us that we could not have made a better choice. Dr. Tome takes the time to go above and beyond just the "vet stuff" and talks about the day to day stuff, like behavioral tips, grooming, etc. We're lucky to have MacKay's looking after Molly!

Gary Chevalier

These folks are awesome!

Cynthia Davidson

Very personalized experiences, they truly care and do everything they possibly can. We've been going here with our dog for her whole life (12 years), sadly she is no longer with us. But we now have a new puppy and everyone was so welcoming and excited to met her. We will be here with our new girl for the rest of her life too!!

Stewart Family

Great people good prices knowledgeable

Jay Fillion

They have always been loving and have taken great care of my furbabies. Great pricing as well.

Anand V

I received a referral to MacKay's in Burlington when I had to switch from my previous vet due to poor diagnosis of a condition that kept coming back for my dog and a misdiagnosis of another issue. MacKay's ran proper tests and determined a course of treatment to address the issue as the diagnosis was not what I had received from the previous vet. They have been great to deal with and Dr. Tome has taken time to explain the diagnosis in detail both in person and over the phone on follow-up calls. Great staff, great clinic.

Serena Guarnaccia

I am beyond grateful for the staff here! I personally feel connected the most with receptionist Linda and Doctor Tome. Linda always answers our phone calls with a happy tone and even nicknamed our pup “Baby Raven”, which warms my heart and makes our (many) visits feel more comfortable. Doctor Tome is very knowledgeable about our pup’s condition and helped educate us on what was happening. She goes above and beyond for us, and we appreciate the hard work and love she puts into her job. I have never had a bad experience with any of the staff here, and they all make Raven feel safe and happy. They are definitely Raven’s second family!

Victoria Tersigni

I have nothing but great things to say about MacKay’s. The clinic staff always make sure our adult cat and new kitten feel right at home. Most recently Dr. William McLean has gone above and beyond for our cat, explaining medical terminology to us patiently, in a way that made us feel comfortable. Happy to say both our pets are always happy to be at MacKay’s.

Richard Piechocinski

Nice people, fair prices.

L Mccr

Friendly, caring, knowledgable staff. Answered all our questions.

E.J. Millet

As usual on time and great info supplies. Staff are very receptive and friendly. Some things never change, not a bad thing sometimes...lol

Jennifer Jarvis

We have had extraordinary experience with Dr. McLean and his staff both in years of care for our healthy happy retriever to a speedy diagnosis and final care after she succumbed to leukaemia. We were immensely comforted by Dr. McLean in knowing that we were doing everything to ensure that there was no undo suffering. Dr. McLean goes well beyond excellent medical care for our pet to an awareness of the impact this has on the entire family. We could not recommend him more highly.

Derek Davidson

Wonderful caring staff, really put in the extra effort.

Don Rusk

Considering the current situation, Mackay's did a terrific job. We were recieved quickly and they got back to me in good time, to tell me about the health of my pet, and ask me to come back for pickup.

dougnofxm

LOVE this vet. Super friendly and knowledgeable staff

Joe Macinnis

great staff and doctore are very knowledgeable and honest and so caring towards my sadie i would tell you all to take your pet there

Odette Borg

Always friendly

Therese Rose

Very honest and professional on this my first visit

Babezilla Frankenstein

I can't say enough good things about the amazing team at Mackay's Animal Hospital. They constantly go above and beyond and are so caring and compassionate. I now know why my boyfriend's family have been going there since the early 90s. Incredible people!

Eddie Marano

Absolutely love the care our pet receives at Mackay's Animal Hospital. Everyone is committed to providing the best care possible.

Devon Morton

Always friendly and thorough. Keep up the good work!

Ss Gg

Good vets but very expensive

Sarah Nugent

Our puppy, a miniature poodle, has been going to Mackay’s for the past couple of months and I am so impressed by how dedicated this team is to their clients! Especially in times like these, they really go the extra mile to ensure you’re still receiving exceptional service. From the front desk staff to the vet techs, everyone is absolutely lovely to interact with. Dr. Will McLean is our Ollie’s vet. He is extremely knowledgeable and breaks everything down easily for us to understand and has been a pleasure to work with. Thank you Mackay team!

Gordon Glenn

I am very highly dissatisfied with the customer service and patient care that I've received at MacKays , and I would highly recommend going elsewhere for your pets care. They seem to be a revolving door of doctors / veterinarians that are on staff.

Trevor White

Best place around