Reviews of Island City Animal Hospital (Veterinarian)

Susan

Great staff, excellent service, very caring and knowledgeable ❤

Chris Harper

Friendly and knowledgeable staff. They treat you fairly and are genuinely concerned about your pets.

Annette Petit

They are kind and thoughtful, and tried their best to help my Bella.

Matthew van Amstel

Good but expensive

Christina Burwood - Scentsy Star Consultant

Great vet!

J D W

They always look after our dog's better than anyone else.

Cassy Kohls

The experience was just like any other, they are kind, polite and respectful, I only give 4 stars because the last visit my pup got her shots she was in such excruciating pain afterwards that she cried for the rest of the day, the vet did provide pain meds after I called from concern but it wasn't free, this was the first time that had ever happened aswell.

Lee Ann Lariviere

Great staff awesome service free parking reasonable prices

Keith Lloyd

Amazing services, has been my goto for my pet rats since I Moved to town

Richard VandenBosch

We needed a vet and as a new resident it was nice to get a warm reception. the vet and staff were very professional and highly recommend them.

Marge Simpson

They love our animals.

Brenda Wiles

Absolutely fantastic service!

Jaye Blancher

Expert animal care. Family atmosphere

Kanine Kit 'n Kaboodle

Dr. Kelly Stein and staff are awesome!

Penny Blair

Kind and just awesome with my kids.Friendly!

Peggy Mathieson

A great team that really care about your pet. They have gone above and beyond many times for my family.

Melanie In Saskatchewan

Love Island City. Your pet comes first, and the staff are very understanding, personable and will take the time YOU need to understand your pets treatment and care. These professionals walk their talk.

Derek Douglas

Always have a great experience here, staff is curtious and very nice

Kathy Grenon

They were informative in regards to my Peanut- my yorkshire Terrier.

HAS Smith

All cat products on hand incl diabetic canned food. All Covid19 protocols used diligently.

Laura Sargent

Very friendly!

Dawn McBride

Fair prices and good people

Kim McFadden Coules

Wonderful they treat you with respect and your pet is treated like gold.

Mel Moore

We go for our Beardies and Dr. Paul and the staff are amazing! Knowledgeable and caring.

FOX_cynz

They have been so helpful with our young boy who needed help for a urinary blockage through emergency appt on a Sunday. We called and within 15 mins we were seeing the on call vet. All week they have been so helpful and patient, answering my million phone calls and checking on him any time we are worried. Even with all the traumatic catheters, IVs etc and overnight stays there to remember he still busted out of his carrier so excited to see them again today. Their staff is very friendly and loving towards him, which makes me much more comfortable with him having been there without us.

jason robbins

First time there and everyone was very friendly and informative my puppy had no issues with the doctor

Hugh Gardiner

Very comparing and compassionate. I came to them as the after hours clinic when our regular Animal Hospital wasn't open when one of our dog's wa dying. They also followed up with us a couple of times and sent a sympathy card.

Taylor Johnston

They are great

Sarah B

Time and time again these guys show they care and are there for the health of your pet and not your wallet. I called in with an emergency involving my sisters dog, they offered over the phone advice and something I could do at home as well as offered the dog to come in if I wasn't comfortable doing it on my own. An hour before they close for Christmas eve, dog is recovering and its thanks to these guys! Island city is compassionate, personable, knowledgeable, and professional.

Tracy Westerman

Great staff who not only care for your pets but you also.

mandyhit a

Amazing vets who so what they can do your pets

John Pakeman

The Best

Caitlin McLaughlin

They're always so good with my Ethan - makes me so much more comfortable when I have to leave him and can't go in.

percy somers

Good

Sonia C

Med prices are getting exspensive. Exam fee is fair. Vets are awesome. Some vet techs are better then others. Transparent with procedures. We had our rat put down there. Most places it costs over $100. There it was less then $50. Xrays can be pricey. We were quotes two separate xrays here but able to get both xrays done in one go elsewhere - we have an extra small dog. Island City is a good vet but do know if your pet needs long term meds there may be cheaper options.

Aleatha Aiken-Sherrer

They're always so friendly and genuinely caring about their pet patients. They help find solutions for medical problems of course, and they'll be honest about testing/vaccines/treatments etc that dont need to be done, vs which ones are absolutely necessary. They offer tips and tricks for picky eaters, behavioural issues, ways to play, and general advice for both the pets' and humans' health and happiness together.

Penny H. Davis

I love it, my dog loves it, what more can I ask? Great people doing great work.

All Paws Matter

Fantastic vet! We use them for all of our Brockville area rescues!

Canadian Roxee

Polite staff. They don't push unnecessary vaccinations or other overly done meds/procedures etc. Took the time with both my dogs (different appointments) and the vet gave thorough exam. Very reasonable prices as well. Quite pleased with my switching over from the vets in the States. Very happy to know that Vari is now part of the team!!:). I've brought my dog in recently, he was extremely lethargic and had a very high fever. They did blood work and urinalysis trying to narrow down what it was caused by. Antibiotics seems to have helped him get back to normal. They check in on how your pet is doing frequently! Nice waiting area as well.

Deborah Kirkland

Extremely busy but they take very good care of my dog when needed.

Gwynne Johnston

Caring, they take their time to review your pet's health status. A great place to your pet!

Kim Driscoll

Island City Animal Hospital is fantastic. We have three dogs who have all received excellent care. The staff’s relationship with the dogs is excellent and they are also amazing with the humans! Attention to detail, follow up phone calls and genuine caring is what we have experienced with everyone who works at Island City Animal Hospital. Thanks to Dr. Paul, Dana, Alyssa and Tanya and all staff who have lovingly cared for our ‘pups’!

Alison Purvis

Amazing, understanding, competent and empathic staff. They helped me day by day with my sick dog. They made the difficult situation more manageable. Highly recommend.

Matt Gabriel

Great staff

Krista Shipman

Very kind, very informative, awesome prices. Very caring towards the pets.

Chris Davidson

Great staff that are amazing to your pets. We have been going there for years and love the way our pets get treated.

Chris MacLeod

Great and knowledgeable service. Very courteous and caring vets. They've always taken good care of mine and my family's pets.

Stephanie Lough

They were awesome with our cat Monty

Liana Brittain

Fabulous staff and service

BRADIMUS PRIME

Great staff.

Stephen Dickson

Will not be returning due to neglect of any real care for my dog because i was a bit late, i assume by the owner: was told to leave and comeback another day with no care or concern for my dog or even trying to make any assesment of his well being at all you are not animal lovers! I see its just your job i love my Animals and will be finding care for my Dog elsewhere i can trust to have his best intrest which today was made very clear does not matter to the "Owner" if you want to treat clients like fastfood customers open up a chain resturant!

Curtis Seaman

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lowpike

Just had a first visit with Dr. Kellie, and she was wonderful. My cat is high stress, and not good with vet appointments. The doctor was very empathetic and kind, even with all the hisses.

Alanna Lynn

I've never been so disgusted with the service n poor care they give to the animals. I recently seen the mess they made of my family members dog. The dog was taken for a second opinion n the second veterinarian was absolutely disturbed on the results of her surgery. All I can say is I hope n pray that no one else n there pet gets treated with such regard as my family members dog did. I will never return to island city animal hospital or parkdale animal hospital ( which are owned by same person) due to such poor care they provide.

Andy Vandermeer

Unfortunately, my last experience was not good as my I lost my fur baby due to an unknown illness. Zoey was a patient through Parkdale Animal Hospital since she was a kitten. She was 7 when she passed. I called Tuesday morning requesting an emergency appointment as my cat was experiencing some significant health issues. I was told they were too busy, and the best they could do was a Wednesday afternoon appointment at 2:40pm. I called Tuesday afternoon again explaining this was urgent and was told that a veterinarian was not available and even though they were open for 2 more hours they could not help me. I was instructed to call an alternate hospital in Brockville, or take her to Ottawa or Kingston as they offer 24hr emergency care. Unfortunately the other local hospital was less helpful than the one I have dealt with for 7 years. I did look over my cat and made the dreadful decision that I would wait for the Wednesday appointment. I arrived at the Animal hospital at 2:00pm Wednesday afternoon and was told that my appointment was at 2:40 and I should just go to Tim Hortons and come back. I explained for a third time my cat was very ill and needed attention, and that I would gladly wait outside by my white truck in the event they could get her in earlier. They called back in 5 minutes and brought her in. The lady that met me outside was very professional and pleasant, and indicated they would look at her right away. At 2:15 the Veterinarian came out and very professionally explained his initial observation indicated that she would require additional test. We quickly discussed the options and proceeded with the secondary examination. At 2:30 he returned and very professionally explained that my baby girl had passed, explaining some probable heath causes that may have triggered her sudden illness. He asked if I wanted to say goodbye as I was noticeably heartbroken. While saying goodbye to Zoey the staff were very professional and courteous. They helped with arrangements, and left me alone allowing me to take as much time as I needed to say goodbye. So overall a terrible experience as I lost my cuddle bug, baby girl, little booger, my Zoey. Although my Wednesday appointment was terrible on personal note, the staff were amazing and very professional. What I don’t understand is why it took a patient of 7 years that was under medical distress, 28 hours for them to finally receive her. I am not going to speculate if seeing her sooner would have changed the outcome. I just wish any facility that uses the label “hospital” would provide emergency care.

Amanda Moore

Amazing team.

Laurel Anne Healy

Everyone is very friendly and knowledgeable. They are excellent with our pets....which include a long haired dachshund, a jack russell, a bearded dragon and a hedgehog. I would highly recommend this office.

Danielle Lemay

Great staff!

Alana Mac

Just wanted to drop a line about how amazing the staff are at this vet and how impressed I was. I've taken my cat to vets across Canada and this one far surpassed my expectations, easily the best experience. Not only were they friendly, they were detailed, informative and thorough. Truly the type of humans who are in it for the animals and not the money. 15/10 I'd recommend.

Andy Pettem

I would definitely go back . They are very good.

LeeAnne Stark

Amazing staff. Very friendly and helpful. The vets are very caring.

John Dewey

They are amazing and the best place in town they're the reason why my dog is alive today thank you for everything you have done I don't have enough thanks in the world to give you guys you all are awesome and amazing up there I hope you all have a great Christmas

Tyler Cooper

The staff is very friendly and capable. Highly recommended

Brenda Dainard

Friendly & helpful

Bailey Plooy

Beyond amazing people and service. They treat your pets as their own and it absolutely shows. I moved an hour away over a year ago and this is still our vet, will always be worth the trip for the excellence they provide.

paul john

Great customer service , they are excellent with my dog but a bite pricey

Marike Harris

Very pleasant atmosphere. The staff are all very knowledgeable and compassionate.

Martha Ackerman

Dr.Kelly is the best! Your pets get the best care at Island City...

Lisa Roth

Great staff, polite, thorough, great safe measures in place. Keep up the great work!

Alison Merkley

Very caring staff

Wayne Alguire

I'm upset with them. They hurt my dog. Brock a thumb nail right off

karl merkley

Good place

Wendy MacDonald

Always very helpful. Great ladies there

Brian Hiscock

Friendly staff

Sean Carroll

Our 2.5 year old dog ate some sugar free gum which contains Xylitol. Xylitol is extremely toxic to dogs and causes low blood sugar and necrosis of the liver. Immediately after she ate the gum she vomited and could not walk. She then had a full blown seizure. We phoned the the clinic and they said to bring her in Immediately. When we arrived they promptly brought her in and started supportive care. This went on for a couple of hours and they were able to stabilize her enough so that we could get her to Ottawa at the Ottawa Animal Emergency and Specialty Hospital. They called them and confirmed they were able to take her and they reserved a bed for her. When we left for Ottawa they had a dextrose I.V. installed and gave a dextrose needle to administer a booster incase she went low and had another seizure, they also gave us a copy of her medical records, they also faxed a copy the the hospital in Ottawa. Due to their exceptional care our little girl would not have made it to Ottawa. They clinic came out many times with updates and very detailed explanations. As far as the cost my wife and I found them to be very reasonable.

Jesse

Overall experience A+ Chunky Loves you all

Lucja Falkowski

I felt like they gave up on my dog, leaving me 2 choices, put her down or take out a bank loan starting at $5000, with no guarantees and to bring my dog to another vet in Ottawa or Kingston. I was told she probably would not make it through to the weekend. I found alternative homeopathic help for my dog, and 2 months later, she is healthy, eating well and going strong. In order to post I had to give 1 star. I would have preferred not to leave any. It is all about money not your pet.

Alyssa Jensen

My cat Almond had a dental done a few weeks ago. They managed to fit me in to accommodate my schedule during crazy covid times, and during the procedure kept me updated. I want to say thank you for the amazing care and service! xoxo

James Vanwinckle

Great vets and staff

Nicole Lewis

My pets came to island city after Parkdale and them became one. Still the best service and amazing staff. I've got to meet new staff and they're just as great!

Rob Hunter

The staff at the hospital are awesome and our doggie 'Jagger' loves it ever time she visits.

Christina Fowler

Great service

Brian Mccarthy

The work was done efficiently, however it was too jammed up / over lapped with many appointments at one time outside, and social distancing was a bit of a problem. People were standing around outside in the heat. This is not pleasant - the only other options were to sit in a hot car or continuing to run the car with the air conditioner on. We could have been told to bring a small lawn chair and sit in the shade alongside the building, or you could space the appointments a little farther apart so that there was not as big of a back up/wait. BJ

Brandy Freeman

Best vets and techs! Everyone here is so friendly and caring. I couldn't ask for better care for my fur baby.

Felicia O'Hara

Dr Kellie and staff are amazing...fair prices and amazing care

Janis Denechaud

Excellent care and service, with lots of follow up over the phone and in person when needed . They are affordable and work with you when it comes to surgery to keep it in your budget. I love that they outline what is necessary vs what is nice to have with regards to treatment. Truly feel like they care as much about my pets as I do.

justin barless

Fantastic staff, care and overall experience, despite COVID interaction limitations. Thank you all.

Brenda kerr

I had to pick up my cats ashes he was cremated. Very prompt results.

Lee Homer

Dr. Kelly and the staff always take care of our animals with love and compassion.

Donna Carriere

Couldnt find a better place to care for our Coco.

George Faulkner

Very helpful people. Very clean

Steve Valois

Very professional and kind staff and vet's

sh crown

Went there on Monday. Doctor didn't check my dog ears. she Didn't get even temperature. Not coming back again.

Siobhan Mullen

I’ve been a client here for just over 3 years and have been very happy with the professionalism, quality and care of island city. Dr Kellie is warm & compassionate and there is a new vet who is lovely as well. The staff are wonderful, especially Brooke & Alyssa. Thanks very much!

Ted Shipton

Friendly. Great caring staff.

Diane Daub

Excellent! Dr Kelly and Brooke were awesome. Best clinic for pet care

Gabby Decoste

Best staff ❤

Helen Benoit

Great

J J

They act quickly and do their job well