Reviews of Duncan Animal Hospital Ltd (Veterinarian)

Blade Anthony

My first time going to this location, the staff are amazing, friendly, kind people. I truly would Recommend friends an family. 11/10

Sandi Gibson

Such beautiful people.

Lisa Gregus

Great staff

Shannon Smallwood

Really great and personable staff

Hari Seldon

We recently moved here and they took care of our cat immediately when he needed stitches. The staff were friendly and extremely helpful. Will definitely be coming here for as long as we have pets.

Tamara Shiels

Doctor Gillian Wiley is a wonderful caring Vet. I take my two cats and puppy to her. Dr. Wiley correctly diagnosed why my cat Fonzie kept vomiting.

Ima Rose

So lovely and great with our cats and puppy

Alex L

Staff were rude when I was greiving the loss of a animal and I have not gone back since and don't recommend this clinic go to prevost clinic

Ian Mann

The staff are kind, proffesional, and caring.

Daragh Hourigan

Dr. Wiley is THE BEST. All my cats are regulars from day one and they are now all seniors - two are geriatric. Dr. Wiley knows her regular patients and she has been so wonderful helping me these last two weeks with some profound and sudden changes in my 16 year old. Today she had to give me the worst news ever - the x-rays show massive tumours. She gave me the options, she respected, and pretty much agreed with my choice - let's go for palliative care - if he was her cat I believe she'd make the same choice.

C H

Phone just rings endlessly and NO ONE answers.

Les Roy

Great vet and staff

Alan Moore

Excellent and knowledgeable care.

Jonas Breuhan

Not going back. Frequent miscommunications, upselling attempts, lack of capability with dealing with our large breed despite saying they were comfortable. My partner felt quite uncomfortable, judged, and that they genuinely were overwhelmed by our dog who behaved very well. Timing was all over the map and we were left out of the loop far too many times. We had to fix numerous issues with their scheduling and lack of communication. I am normally not someone who leaves negative reviews, but for the money we paid, the service experience was terrible. Nothing against the staff who were obviously caring and pleasant, but from an operational standpoint - a bad experience.

Kevin Cook

They were able to squeeze us in on short notice unlike other mid island vets. Service and rates were very good. Would recommend.

Joeldine Allen

Our beloved guinea pig died suddenly. They offer cremation and I loved the urn and card and certificate of cremation very thoughtful kind employees.

Louis Robert

Jilian took care of my beloved weiner dog, her staff are awesome. Love you guys!

Vintiquity

Caring and pleasant. Not an unpleasant experience for Tuesday.

SharaLee Ward

Horrible experience. We called in before leaving because we came from out of town to have our dog treated for a very painful ear infection. They asked when we'd be arriving and said 1.5-2 hrs. When we arrived we checked in and were told the wait would be up to several hours. We sat in the parking lot "waiting room" for 2 hours and watched people walking in from the street with no appointments. Then we were told it wouldn't be until 8pm at night before they could see us. Absolutely ridiculous.

Tena McLean

Excellent service

neil hamilton

Was here for work. Staff was very friendly

Heather Campbell

When I first got my tabby cat, seventeen years ago, she gott fixed and all her shots. Recently she passed away. The Doctor and staff at Duncan Animal Hospital, went beyond my expectations. They were so accommodating with phone calls and appointments. They were compassionate and caring with myself my son and our Sasha. I am very grateful to them.

marie currie

Excellent staff, very caring

Jai Krishna

Great service.

Carrie Graham

These folks were so sweet with my kitty. Excellent care, really great staff, and very reasonable pricing.

Deborah Helme

Great service

Katherine Wickett

Good compassionate staff

Party Mood

Thank you for the quick response for our puppy:) Super appreciate how great the experience was. Anne

C J S 2 5 0

The assistants and vet here are all informative and helpful. They are willing to work with you and find healthy solutions for your pet. The vet is kind and explains in laymen terms without the medical jargon. They have made their services available to both of our family pets (cat and dog) and took great care of pets when they were in need. Our cat was in an altercation with several raccoons and they performed surgery on him ASAP to save his life last year. I have a rescue dog and he has minor complications that they’ve helped with significantly. Would recommend this animal hospital. It’s also clean and relatively new building in a good location.

Michelle Laberge

They offered great service for my kittens spaying

Linda Aidnell

Horrible experience at the most sensitive time. I received incredibly insensitive treatment from the clinic after my dog had passed. Each time that the manager opened her mouth, I was told new versions of the story and new excuses were given. Needless to say, I will never again take another pet to this highly unprofessional and disorganized veterinary clinic.

Shauna Clinging

Super helpful and fit my sad cat in on short notice today! We are regular clients there and all the vets are nice and knowledgeable! Today I'm especially grateful to the lovely people at the front desk.

Michael Anderson

Good Friendly Service

Rob Stephen

If you are in search for best pet care, then you can visit this place anytime. They have best doctor for Pets, who are very knowledgeable. Great experience!

Matthew lysakowski

I found a stray kitten last summer that was in poor shape . This was on a Sunday late afternoon. I called the hospital and was able to get a hold of one of there doctors. She came down to meet me at the hospital. She had to pack up three small children and bring them down with her. This Doctor was amazing she took care of the cat and said she would bring it to the shelter when she was healthy enough. A truly good person.

Adelene Price

Very friendly ladies that work there

Bill Shears

Worst veterinary experience ever.

Cheryl Johnson

I found the reception staff to be unprofessional, rude and uncaring. My dog went in for a teeth cleaning and came home with his left leg ACL reinjured. It took two days and four phone calls to get him an appointment to be seen. Their excuse for being rude was that I was upset and raised my voice on the phone. Go figure..

Sonya Halan

This is a fantastic animal hospital. Vetranary Gillian Wiley really cares for animals and will be honest and upfront about treatment plans for your pet. They also do not require up front deposits for treatment, unlike most places "Cental Island Vetranary Hospital on Aults Road".

Monica Ash

Always friendly. Great vet. Good location.

Ann Armstrong

I have always known Duncan Animal Hospital to be accommodating when they can. Excellent knowledgeable staff who are patient and warm with the animals.

Debby Fernandez

Waiting for appointment date still to be had but overall phone interaction was very positive, courteous and informative. Lots of good reviews from people who have used their services and referral from our vet as well.

Mike petrie

Not accepting new clients at this time due to covid

barbmacqueen

Staff that really care. Knowledgable veterinarians. I have complete trust in this place. They have cared for my aging pets, and were always there when we needed them.

Mike Christie

Brought the kitty in for the yearly checkup/shots. Very friendly staff and the veterinarian was knowledgeable and very kind to my little furball. Would definitely recommend.

Jay Jonasen

Great Staff, Highly recommend!

Morgan Corvid

Horrible experience. They kept trying to change our agreed upon appointment time which had been set well in advance. Then they tried to upsell at least 5 different unnecessary procedures. They made me feel guilty for everything I turned down even though it made zero sense for the very simple neutering my dog was having. The appointment was close to $500.00. Before going I triple checked the price and at the end of the appointment they still tried to charge me an extra 70.00 for no reason. They seemed extremely incapable with dealing with my large dog. If you go there expect to be charged through the nose. I will not be going back.

Daniel Ignace

Compassionate

David Henry

Real nice staff from reception to the Drs. Very informative. Thanks guys.

john graham

These people are very thorough and reasonable with price of treatment. I have brought my dog here since day 1 and my gf decided to switch vets to come here too. Thumbs up guys!

Lorna Hay

This is an absolutely fantastic vet.

debbie lane

Was a great experience

Dean Richards

Amazing staff. Always had answers to my questions. If I didn't understand something good, explained very thoroughly. Never had a bad experience. Thank you to the staff for your amazing care of every pet I have ever brought there.

sandy Lelond

I feel I was rushed through my appointment and something didnt get done which I was told would and the bill is more than I was quoted.

Mike Hart

Absolutely the best vets and staff imo.

Lana Robinson

Duncan Animal Hospital has provided for my cat for years. They have always found time to see him, even on short notice. The care they offer is professional, prompt and always in keeping with how I want my best friend to be treated!

Pam R

Pleasant helpful staff

Sean marsh

Got me in on short notice and solved our issue quickly and correctly

Sean marsh

Got me in on short notice and solved our issue quickly and correctly

Ron Marchetti

They are the friendliest group of people I have ever met in any vet , they make myself and my pets very comfortable and they are quick and honest ! I recommend them to anyone who really wants their fur babies to feel cared for !

Brad Gunther

They were very professional.

Dave Henry

Real nice staff from reception to the Drs. Very informative. Thanks guys.

Jason Molle

Best vet place around

tammy donaldson

We brought in our border collie dr Wiley was exceptional and so were the staff! Ty again from the Tomalty family

Mitch Patts

Only taking regular customers. Covid may have this place going down. In less your a regular dont even bother making the call.

Waluigi Bros.

Awesome & friendly staff!!

Maria Bieling

Amazing people who love animals

Chris Wild

Staff were cordial and professional. Willing to answer any questions about vaccines and health related concerns.

Obangarang TANG

Seriously professional, helpful, and kind. Will continue to bring my baby in here.

Bernie F

Always great sevice and friendly staff.

Fiona Harmon

They are so friendly and inviting and have taken great care of my puppy since we got her.

Tracy Cleugh

Great vet

Charlotte Fisher

Dr. Wiley and the staff at Duncan Animal are friendly, knowledgeable, and caring.

John Reid

Great place to take your fur babies for their health needs. The staff are informative and the vets take the time to talk to you about said fur babies

Debra Rogoza

Great staff. Great care for my dog

Aaron Quinn

Very informative

Linda Larsen

This place is well no words We laid our beautiful so loved doh Six to rest. She was a 16 year old doby rottweiller cross. She gave us so many good memories. The staff at Duncan Animal Hospital were so good. Treated her with dignity and grace for the grand duchess she was. She was surrounded by people who loved her. There was not a dry eye in there including staff. They did a paw print and impression for us. With many thanks and appreciation to Duncan Animal Hospital for there incredible kindness and care they took with Six. She was lived and is missed by all who got a chance to meet her.

Robert Karadontis

The staff and doctors are exceptional. They are always so helpful and the place is so clean.

Ruff Madill

Great place to take our pup zoey

Cristine Flick

They were wonderful, thks so much

Vanessa Thomson

Fyi: Website says "Pet Emergency? Read no further and call us right away!" However they will not take you unless your pet is a regular patient there.

steve prost

Besr vets in the Cowicjan Valley. Very caring

Alfreda Modeste

Misdiagnosed my cat.

Sharon Andersen

Drs Wiley and Johnson are superb in their compassion and clinical excellence in diagnosing my dogs problems, treating them and in referring him to specialists when needed. All the staff are professional, kind, and knowledgeable. So glad I have them all and their kind support and generosity in taking good care of my dog. I highly recommend them.

Jack Abercrombie

They are the best place to go for animal care in the valley

Janine Barnhill

Sadly when one can't get Veterinary care for an emergency then it just becomes a money machine. When people seem to make poor choices because they are backed into a corner either unable to get the help that's needed or what's needed is unaffordable. Do pets suffer and people lose face at a time they need a hand. This comment is aimed at all Vetrinarians.

Nathan Walters

I have taken my pets there since 2014. Gillian and her staff are warm, caring, snd exceptional!

Lesley Thomson

Great clinic and terrific staff!

Lesley Thomson

Great clinic and terrific staff!

Mouse 2242

Always great with both my pups! They make sure they call when my pups need there shots up to date!

Francois Tremblay

My family and I have had great experience with all the staff . Some sad letting go of old friends and some amazing times helping us bring 11 new double doodles to there new families . Thank you

Shelby Ballard

So helpful and kind to my puppy