We have had two appointments with Calgary Cat clinic of which the first went fairly well and no concerns or complaints. We felt the staff were quite helpful, knowledgeable and friendly.
HOWEVER, our second (today) went quite in a different direction! We were informed at the end of the appointment that there would be an additional $70 charge on the credit card on file which came as a surprise to us as we never were informed of it at the time of booking or prior the appointment started or even during it. Our expectation from any ethical and reliable business is that we will always be first educated of their process and cost associated. From a reputable ver like Calgary Cat Clinic we absolutely did not expect this, first. Then comes the aftermath(!).
When questioned about this additional charge the front line staff simply just passed it on to the manager, Laura and the one and only response I got from her was “we will adjust the invoice for today but you will have to take your cat somewhere else next time. We are done.” She was off the call on that note and we were just trying to figure out what just happened and whether this was really true!!! Hahahaha anyhow this could have been handled much better for sure. Communication is definitely key and so is respect for each other despite of one’s years of experience and a best of qualifications in an area of service.
Will not be back, as the clinic’s doors have been closed for us unfortunately but definitely want to share this poor experience with fellow pet owners in the community.
@Laura, I have called back after you dropped the line, to speak with you for further clarification. Your staff has been asked to notify you of that and we also asked for a call back from you.
July 2 2020.
Update Feb 8 2021: Never received a call nor any explanation in, any form of communication, to the unexpectedly rude behaviour. Very unfortunate!