You will be able to see the opinions of real people like you who know the services of VCA Canada McKenzie Towne Animal Hospital (Veterinarian) near Alberta (Canada).
At the moment the business gets a score of 4.6 stars over 5 and the score has been calculated on 127 reviews.
As you can see its rating is nearly the best one, and it's founded on a high number of opinions, so we can say that the rating is quite credible. If there are many people who bothered to evaluate when they've done well with the service, it works.
You know that we don't usually bother to write feddbacks when these are correct and we usually do it only if we've had a problem or incidence...
This Veterinarian belongs to the category of Veterinarian.
I was skeptical of having to take my precious fur baby(Nitro) in to see a vet however I thought he might be diabetic. Dr.Marty and his whole team made me feel extremely comfortable and they really care about your concerns and your pets health and wellbeing. I highly recommend if you need to take your pet in you use their clinic.????????
The Doctors and staff here make you feel right at home! Been treating my pets here for quite some time now. Dr. Martin Loco is a great vet and super friendly and the dogs love him.
One of the best vets we have been to. Very knowledgeable, friendly and extremely caring staff. It definitely feels like a small town vet. Even the vet owner called to check on an injury my cat gave me while we were there (my oldest cat does not like the vet at all, so he lashed out and bit my thumb while we were trying to get his nails cut). Glad we found this place!
Great vet! Took lovely care of Molly.
Being new the the SE I wasn't sure where to go and took a chance here and couldn't have been happier. The staff is wonderful and the Vets are amazing and always ready to answer any kind of question. Gizmo loves them too!
This clinic is wonderful. I've been bringing my cats there for several years. All of the vets go out of their way to give individual attention and care. Their front staff and technicians are very professional.
Great clinic! The staff are very friendly and knowledgeable! Our puppy loves coming here, she always gets lots of treats and pets!
We dropped in our puppy was chocking and coughing, looked like swallowed something. They want us to book an appointment!? First and last time there!
You know those Vet's that want to do unnecessary surgery in order to drain your wallet? This is one of those places. I used to have great experience with Dr Lobo here but when new young vet moved in she wanted to do surgery that other vets warned me against. Also began calling and harassing me at home and said if you don't love your animal maybe you should give them up to someone else who can do the surgery. Finally after ignoring harassing calls I received a visit from Calgary Humane Society and I showed them he was in good health. I am finding a new Vet and I recommend you avoid this place like Ebola.
Great service, excellent place to bring your pet. Seats in the waiting room are comfy.
Very caring....
Highly recommend.
We have taken our pets to McKenzie Towne Animal Clinic for many years. They are always kind, compassionate, friendly and professional. Over time, we have see most of the vets that work there and have never been disappointed. We never hesitate to give recommendations to friends. Wonderful staff.
Amazing and caring staff. Emotionally invested into every animal they treat, and the humans that call them family.
Friendly staff. They tooktake great care of my cat, definitely recommend for anyone new to Calgary, or looking for a new veterinarian clinic!!!
Very kind and compassionate vets at this clinic.
Always happy with the care my dogs receive at this clinic.
The prices are reasonable and the vet is caring
The entire team at VCA Mckenzie Towne is amazing! They take such good care of everyone they interact with; animals and humans alike. Their services are second to none and they always take time to make sure everything is done right, and all your questions are answered. I 100% reccomend the entire team to anyone who needs vet services.
We absolutly love our Vet Dr.Marty and his staff. We cannot say enough great things about this clinic. They are always quick to get my 3 dogs in if need be and available for any questions and concerns that we have. The Vet is very comprehensive in his examination and we never feel rushed or as though he pushing us to spend money. In fact, he goes out of his way to try and help you save money, while having your pets best interest at heart.
It was really nice there one of my dogs had to go there for something
Very nice staff. Polite and informative.
not bad
Exceptional compassion and serviceExceptional compassion and service In the past 10 years, we've been to this vet clinic a handful of times - typically for simple check-ups. Attentive service as one would expect. However, the level of compassion and service we received last week when we came in to euthanize our family's cat, Holly, exceeded expectations. (note to the reader: this was a scheduled visit, not a random walk-in... that would be weird). Dr Marty was exceptionally thoughtful and articulate when explaining the process of euthanasia to my family - which included our 12-year-old daughter (it was ultimately her cat). Today, we received a handwritten note in the mail expressing heartfelt condolences, written and signed by Dr Marty himself, and signed by his staff. How kind, how thoughtful. Thank you so much, Dr Marty and team. Your care and attention given to our family, and Holly was greatly appreciated.
The staff and vets are amazing here. When my pup was sick I needed him to get into a specialist ASAP. I went into this vet at the recommendation of my dog walker. They treated me as if I were a regular client. They got me in the very next day. I so appreciate the time and care that was given me and my pup from the McKenzie Towne Animal Clinic!
Everyone here is always so friendly and helpful. They always go out of their way to try and help with any issues you come in with! Amazing response time from the doctors and the front desk staff. Even my cats love this office, they almost look forward to going because they get so much love from the staff! Thanks guys!
The vet and staff are all very friendly and caring toward my dog. It's easy to make an apt.
Have been going for 2 generations of dogs. Fantastic staff. Amazing vets.
Okay WOW. If I could give more starts I would because I can’t even find the words to express how amazing this clinic is. Dr. Justine specifically left me in awe. She went completely above and beyond with one of my kitties that was sick. You can tell that everyone here genuinely cares about the well being of your fur baby. I moved downtown and still will make the drive south because I trust the knowledge and care of the veterinarians here. So so so grateful
What a friendly place. Brought in my anxious dog for a checkup and they dealt with both of us in a very respectful manner. Dr. Marty is very knowledgeable and experienced with all kinds of dogs, answered all of our questions, and took his time to explain all of our options. Thanks!
Very kind, knowledgable & professional. Very clean. Not too busy. Thanks for helping me get another year with my diabetic fur-baby... and for being gentle when helping him cross.
having just moved to Calgary this was my first visit with my dog. I found the Vet to be fantastic. Very thorough, understanding and extremely gentle with my dog. He suggested the cheapest and easiest option and explained that he wanted to start the most inexpensive treatment first. It worked!! I would not hesitate to return and really believe that my beloved dog is in great hands. Thank you
Pistachio & Desi are always very well taken care of here! The staff are super friendly and knowledgeable! We really appreciated that they were able to squeeze Pistachio in for emergency surgery when she cut her leg open! It was a huge relief to us and they took wonderful care of her, and also informed us of how to care for her properly post op. We will be in soon for their regular check ups !
Always fast and easy to deal with.
Good clinic. Now that they have sold seems like the vets are always trying to up sell you.
I have only been here to get my cats nails done...always fast and always pleasant ????
I love it here, always friendly staff, and I don't feel like they overcharge.
The best vet clinic in town . We and our dog Jimmy just love Dr. Marty and the stuff . I cannot imagine going anywhere else . Riya
Dr. Lovo is an amazing vet.
Nothing but exceptional, Dr. Lovo is just amazing with all animals. He is also very knowledgeable and full of information. He gives more than one recommendation, that way you can find something within your needs.
Awesome staff. Great doctors.
We have been taking our family dog here for years and will continue to do so. Always feel very welcomed and no question is ever considered stupid! Would recommend this vet to all my family and friends. Thank you McKenzie Towne Animal Clinic for always giving such a pleasant experience!!
Unfortunately I had to put my cat Brixton down yesterday. Everyone who I dealt with were extremely friendly and caring to both my cat and myself. The vet explained everything very well and I knew my cat was in kind caring hands. Thank you so much.
Dr Justine Williams, Tracy Wicks, the girls working up front, all provide outstanding care and attention to your animals. I am very grateful for the compassionate care offered and know my animals are in good hands when we visit. Highly recommend!
Today was my first time at VCA Canada McKenzie Towne. It was a great experience! The front office staff were friendly and welcoming. Preliminaries were performed without fuss or delay in a very efficient manner. Dr Erin Denny made me, and more importantly my dog feel comfortable and cared for. There was no rush as Dr Denny made a detailed and thorough examination of my pooch both to check general health and as a preliminary to addressing my pooch's issue. Dr Denny was friendly, informative, professional and had a fantastic "bedside manner" keeping my pooch engaged and interested. I am a dog walker/pet sitter and, as such, I probably have visited more than my fair share of vets. Dr Denny's approach was a refreshing and welcome change, with an obvious passion and enthusiasm for her craft. All options were clearly explained and at no time did I feel that Dr Denny was looking to make sales as opposed to solve problems...a very much appreciated approach. It's very comforting when you find a person that you know you can trust. I do not hesitate in recommending Dr Denny for a consultation.
You rarely find an exceptional clinic like McKenzie Town. Not only are the vets all tops in their field ESPECIALLY DR. MARTY!!!!! The staff remembers your name and your pets names. All three of my Yorkie do not get the shakes or anything. They all trot in with their tails wagging excited to see everyone. Dr. Marty has put down on of my old sick dogs and the whole clinic was so sympathetic. I have tried other clinics but I will keep driving 45 minutes to see Dr. Marty!
They are very professional, friendly and kind but expensive
Our dog Oscar, loves to come here. The staff here all care very much for all of the animals they see. And everyone is personable and friendly. We have never left here feeling like we got ripped off or over charged.
These guys are amazing! No matter which vet you see, they are friendly and go above and beyond for you.
Dr. Marty is the best vet I have ever dealt with. Not only does he truly care about his patients (pets) but he always gives us options which we love. Some other vets rush to tests, medication etc. all adding up to a lot of money. Dr. Marty always has at least 2-3 options for us to pick from or suggest for care. Our dog recently had to have emergency back surgery at CARE and he set everything up for us to get in right away. He and his staff have personally called us about 3 times now to ask for follow ups to see how he's recovering. Such an amazing place. PLEASE DON'T EVER RETIRE MARTY!! I don't think we'd ever find such a great place to take our pets than this clinic!
Nice Staff and conveniently located. I purchase our dog food from here.
I am extremely upset with this clinic. My dog has a long history of constipation issues and once in a while it's required a 'manual' clean up. After being loyal and going to this clinic for many years, today I was told 'we are fully booked for tomorrow and the vet cannot see your dog' (even after I explained that today is the 3rd day of intense 'trying' and he cannot wait until next week for the next available appointment). In this case, I was told to take him to the Care Centre (animal hospital).
Very good care and follow up. I've been a customer for a while, but I've called needing medical advice twice now, and gotten a personal phone call from the Vet within half an hour, to get the details and let me know if my dog needed medical care or not. No charge, just great service. My dog was also very sick in emergency one time, and when they sent his chart to my vet at Horizon, Dr Lovo called me at home the next day, unsolicited, to make sure everything was going well and my dog was improving. The receptionist is also very helpful and submits everything you need for insurance directly to the company for you. Huge time and headache saver! Can't recommend Horizon enough.
Friendly staff with amazing vets!!
Great and caring vet, Dr Marty is wonderful as well as the rest of the team. Good place to trust your fur babies.
I have been taking my cats to McKenzie Towne Animal Hospital for many many years. From the front desk to the Veterinarians, not only are they very knowledgeable but they genuinely care about your pets' as well as the owners well-being. The girls at the front desk are so friendly and always ready to help and often go above and beyond. The Vets are very thourough and knowledgeable and will refer a pet to a specialist if needed. 5 star staff all around!!
Dr. Martin Lovo and his entire staff were great to deal with and truly care for the animals they see. I brought in my 10 week old puppy, last minute booking, and received amazing service and care from everyone at this clinic. Dr. Lovo even called me hours after I left just to check on my little guy. This to me was so above and beyond it made me very happy. I will be doing all my business through Dr. Lovo. Truly a great vet. Big thanks to the staff, you guys are doing an exceptional job and clearly love the animals you see.
Amazing staff, friendly and accommodating. Marty, our veterinarian, is always friendly and very knowledgeable.
Reasonable prices and great vets. Good hours too and friendly staff.
These vets acually care for your pet and treat it like family.
Amazing, caring Vet's.
Great People. Loving and caring Vets. Prompt service. Highly recommend!!! My kitties love them there.
Absolutely amazing service on our last visit. The staff remembered how much of a diva baby my giant boy is, they laid down a carpet path for him to enter the building, right up to the scale and then moved the carpet path into the exam room. This simple act made our visit extremely easy and less stressful. Thank you so much - every trip to the vet gets easier!!
Dr. Marty and the staff at McKenzie Towne Animal Clinic are incredible. We have three dogs - one of which is almost nine, diabetic and has a thyroid condition, so he's pretty famous there! That being said, despite our every visit involving poking of some kind, Baxter always loves going back to see everyone. Dr. Marty is always available to give advice over the phone and genuinely cares about his patients and their owners. Even if we moved across town, we would keep coming here. The prices are reasonable and the service is exceptional!
McKenzie Vet has excellent front staff as well as Vets working for them. Takes the time to answer all questions, creates a welcoming environment, is clean, has great food and treats, and really genuinely seems to care about your pet. I love taking my cat there, and Dr. Lovo is great with him!
Justine was amazing. 10/10would recommend
The Doctors and staff at Mckenzie Towne Animal Hospital, are awesome. They care for all the animals as if they are their very own. I would recommend them. They will take care of you pets and not sell you stuff you don't need. Mr. Marty is the best pet doctor.
Dr Justine Williams is the best. Very understanding, respectful and lovely. My pooch is never anxious around her.
Mckenzie Towne Animal clinic is one of the nicest I've had the pleasure to attend. The staff are extremely helpful and they have plenty of time to attend to our dog Molly. They are very well priced and for the level of service I think excellent.
I was extremely disappointed in the way the front desk was so disrespectful and unprofessional. The vet was rude and I actually cancelled my appointment there. Stay away from Mckenzie Towne Animal Clinic !
All the staff are amazing and very caring. Love Dr. Marty & all the other vetsand how they care for all our fur kids
I had been taking my 18 year old cat, Buddy to see Dr. Marty since I moved to Calgary in August 2013. I started going to this clinic, because when I was phoning around for a new Vet, I had the wonderful experience of speaking with Amanda. She made me feel comfortable & assured me that Buddy would get the best of care. Unfortunately, Buddy had a stroke last month & there was nothing more that could be done for him as he lost the use of his back legs. Needless to say, I was devastated as Buddy had been a major part of my life for 17 years. Dr. Marty was so kind & compassionate & sent Buddy on his journey with such feeling & gentleness. I will never forget how kind he was. I have just rescued a little girl kitten named Precious & she already has her first appointment booked with Dr. Marty. I wouldn't take her any where else. All of the staff is knowledgeable & friendly. Precious deserves the best & that is why she will always go to McKenzie Towne Animal Clinic. Gloria Child
All the staff from the vets to the receptionists are wonderful, we have a new puppy and if i have any questions or concerns, everyone is always happy to help, would highly recommend them to anyone.
Prices are a bit on the high side,but it's super convenient for me and the staff were all fantastic. My kitty enjoyed all the extra cuddles he got from various staff members!
McKenzieTown animal clinic has been our vet clinic for years and love them there, I am always happy with the care they provide but wanted to give a big shout out this time for going above and beyond. We took my daughters hamster in on Friday as she was very sick and suffering and we were leaving for the weekend so had to take the hamster in to have it euthanized and cremated and yes most wouldn't do this nor would I but this circumstance I had too. They gave her the time in the room to cuddle Milkshake before they took her as she was devastated about this so it was really nice. That was Friday and today in the mail we received a beautiful card with a really nice message and little footprints for her as well. This was really thoughtful and is such a nice keepsake for my daughter, just wanted the clinic to know how much it was appreciated. Thank you so much for the wonderful job you all do.
both my dogs go to this clinic dr Lovo is AMAZING great with my pup and when i go in with a ton of questions he always has the answers for me and if not he does his home work and calls you. the staff is great cant say enough good things about this place will never take any of my animals anywhere else.
My dog has been a patient at the clinic for 12 years. Since VCA took over the clinic from a vet I have noticed an increasing level of fees and sometimes advice that is contrary to the best interest of the owners. Today I received a phone message informing me that they wished payment for a fecal test. I called back and said I would pay for the test once they provided the results of the test to me. I was told that the results would be sent and then our interaction was interrupted as another customer had arrived. 2 hours later, no test result had arrived as promised but another person called and requested payment. I said I would pay once someone shared the result of the test. At that point I expressed dis-satisfaction with the process. I was told the test couldn't be sent to me but a vet would call me. I held firm and said that once the result was shared I would pay. The test was on dropped off on Friday and it is Tuesday so this is hardly overdue. 2 hours later they sent me an invoice from a do-not-reply email address. I am actually feeling very angry still at this kind of behavior. Unprofessional, and disrespectful. Considering just not going there anymore. BEWARE. No respect for owners at all.
Our experiences at McKenzie Towne Animal Hospital has been phenomenal. Kind staff and amazing vets. Thank you!
Awesome people, very caring and helpful.
Hands down the most compassionate and caring clinic I've ever taken my pets into.
Very friendly staff and they have always taken care of my animals.
Not the same pet clinic that it once was. Long-time clients unable to get short-notice appointments for urgent matters and referred elsewhere. I’m really disappointed by this.
My puppy Yoda and I love coming here. Dr. Marty is friendly and honest, he doesn't try to up sell or push anything on you, he gives you options and allows you to make the decision you feel is best. He is wonderful and so are the other vets we've seen. I highly recommend this one!
We have been very impressed with everyone at this clinic so far. Everyone, from the reception staff to the nurses and both of the vets we have seen have been incredibly kind and welcoming, as well as helpful. Their team is thorough, knowledgeable and friendly.
Martin is such a great vet, he fully explained the aspects of having, loving and taking care of our new pups. He helped us choose the best food and has been there to offer advice (at times free ) whether it was kennel cough, ear infections, neutering , etc. He seems to go above and beyond and always has time to fit you in his busy schedule . Not to mention you can tell he's passionate about his job!!
They did a great job and great staff thanks
Extremely disappointed with the front desk service during our visit. They were unfriendly and lazy!!!! We were asking questions about our VCA careplan. We pay almost $100 a month, of course we want to use up all the remaining service that we can use. They were unapproachable to begin with. They didn't even say Hi when we came in. They didn't acknowledge us at all. And the way they answered our questions, they were very condescending. Instead of educating us about what we can do, they made it seem like we were burdening them with our concerns and just by being there. They didn't really answer our questions, it's like they were already expecting us to know what to do. All the vets that we had in this clinic in the past were amazing. But oh my god, the two receptionists during our visit on the afternoon of December 14, 2021 were extremely rude and made us feel uncomfortable. We didn't get the support/ service that we need for what it's worth.
My 13 year old dog Copper was sick and I had to make the decision to get Copper euthanized.. was the hardest thing I've ever had to do. Everyone at this clinic was supportive and the Doctor explained the procedure clearly to me and assured me of everything that would happen. He was very experienced and very calming. I would recommend this vet 100 percent and will be using them in the future!
Friendly staff, the staff also helped my dog avoid seeing other dogs since she is a little aggressive.
Amazing doctor!
Dr. Williams waa thorough and explained everything to me. She answered my questions and provided all the necessary information I needed for my puppy. Very friendly and pleasant.
I love this vet clinic. My cats have been going here since they were kittens. All the staff at McKenzie are always great and they take time to explain everything to you. I would recommend to anyone.
Dr Lovo is by far one of the most compassionate and remarkable vets I have ever met. I trust him impeccably and he always gives you a straight story. All furbabies are lucky to have him as their doctor. The clinic itself has had some changes over the years, which we are not as fond of, but I will follow Marty until he retires.
I will never say anything other than we had outstanding care at this clinic for many years! What did change for us was the vibe of the clinic when it amalgamated with VAC Canada. Different staff moving through the clinic all the time, some vets not even introducing themselves (I had to ask them their names) and everyone was in such a rush. Dr. Marty will always be the high standard to which I will hold all other vet's to. We are just simple, rural folk and we loved this clinic because it once had such a small town feel but that is no longer the case. Most likely this won't matter to Calgarians but it sure matters to us which is why we have said goodbye to this clinic. Thanks, Sue Vanstone
Can't say enough about this amazing clinic and all the staff. Thank you so much for all the care, patience and assurance you gave both myself and Maggie. Dr Z and his staff have a real passion for their patients and I would travel far to have their service.
The Best Clinic to go to for sure. Just sad we had to move away but my gosh how helpful and wonderful everyone was in the process and took such great care of us. We will miss the staff at McKenzie Towne Animal Clinic. Thank you all for everything. <3
Yesterday we had to say good bye to our beautiful little Willow. To lose a pet is one of life’s most difficult challenges. Very hard day! Doctor Marty was so amazing. With his kind, compassionate, and empathetic demeanour, he helped us through a very stressful and traumatic time. He is a great doctor; we are very grateful for his assistance during this very difficult time. Much gratitude Dan and Aileen Hall
Great team who loves pets as much as their owners. They take the time to explain everything, discussing costs before doing anything. My dog is well taken care of and is never afraid to visit.
Our cats seem happy with the service.
This is the place to go for a top notch service, Dr Marty and the other Doctors are awesome, and so is the staff. Emily’s smile is contagious
Most lovely clinic ive been to the vets love your pets like they are family Dr. Williams is so kind and really explains things so I can understand whats going on with my problem child. I cant rave about these guys enough definitely recommend if you are looking for a clinic for your pets!!
Dr Sean Is a great Vet! Very generous with his time.
I have brought my cat Captain here twice with high expectations and have never left anything but satisfied! I have seen both Melissa and Jennifer and have adored them both. I am a very high maintenance pet owner and they have both been exceptional in answering all of my questions and catering to my equally high maintenance/paranoid boy. I am moving away from the neighborhood and will certainly commute to return here.
The vets here are great, I'm glad to have found such a great clinic for my dog
There are truly no words for the experience we had with Dr. Cormack. A person with her demeanour and lack of compassion should not work with people or animals. We brought our dog in to be assessed for a mass. Dr. Cormack was comfortable treating it palliatively. Without seeing our dog again, she insisted our dog was experiencing too much pain. She requested us to come by for a recheck. Her request was made through a text message service. Fast forward a few weeks and Dr. Cormack demands we come in for a recheck or she is going to file a complaint with the Calgary Humane Society on us. We bring our dog in. She barely looks at our dog and makes a judgement call - surgery or euthanasia. Upon this, my husband walked out of the appointment, appalled by her approach. I followed up with a phone call and Dr. Cormack demonstrated a level of unprofessionalism and lack of compassion that I cannot even explain. She proceeded to give me the same options - surgery or euthanasia. We had a week to decide or she would be calling CHS. We called around to get in for a second opinion and were able to secure an appointment with a non-VCA clinic the next day. Not even 24 hrs after our recheck appointment with Dr. Cormack, I received a call from CHS that she filed a complaint against us for “neglecting our pet and not providing adequate care” I explained my side of the story to the peace officer. She understood my confusion with Dr. Cormack’s approach and directive. The second opinion we received was a completely different approach. The vet we saw was kind, compassionate and took the time to examine our dog in detail. The vet saw our dog had a good quality of life, yes she has cancer but she is happy, eating, playing and not showing signs of pain. She has discomfort but not pain. The vet was willing to continue to treat our dog palliatively until her quality of life began to diminish. We have been patients of McKenzie Towne Animal Clinic since 2012. However since they moved over to being a VCA clinic, they have become horrible. Upon sharing our recent experience, we have heard from MANY people that VCA is full of money grab attempts, and threats. I will never return to a VCA clinic nor will I recommend a VCA clinic to anyone. I would especially steer clear of Dr. Cormack. She has no place in animal medicine.
Dr. Justine Williams is such a wonderful vet. Not only are the staff kind, the clinic is very clean and both my pup and I felt very comfortable and confident in the care of Dr. Williams. I am so thankful for people like her, she obviously loves animals. I highly recommend this place as well as Dr. Williams.
The veterinarians here are awesome. They have a true love for animals. They are very considerate of our feelings too. They make sure you understand exactly what they are telling you. Highly recommend these doctors.