If I could give more than five stars, I would! Dr.Faber and her team are amazing. I had to share my experience because I struggled immensely when I was told my 18yr old cat with stage 3 kidney disease needed full mouth extractions. There were so many risks to this surgery and I truly didn't know what the right decision was. After the referral from my primary vet, Dr.Faber allowed me to do an over-the-phone consult with photos (rather than going in), which was a big deal because my cat doesn't do well in the car. She was incredibly thorough with questions and answers, and explaining the procedure. After the consult, her nurse Kayla was amazing in answering questions, day or night, and was just so supportive through everything; I sent many, many emails with lots of questions and she always responded by phone or email (day and night!) with thorough answers and reassurance.
The day of surgery I was full of anxiety. Apparently my cat was having a blast with the girls at AVD, I knew he was in the best of care! He was there all day being constantly monitored by this amazing team. they were so understanding when I kept calling for updates. I dropped him off at 9:00am and didn't pick him up until 10:30pm! if that isn't dedication, I don't know what is. They provided thorough discharge instructions, and Dr.Faber even provided her after-hours contact number to get in touch during the night if needed. They followed up with me daily, provided extra fluids and a recheck the following days (after hours!), which I don't think is regular protocol. Dr.Faber even checked in to see how he was doing over the weekend! People don't even get this kind of care from their doctors after surgery! The team at AVD are truly dedicated to the care and well-being of our pets. Thank you AVD for taking such good care of my old man!