Reviews of LaSalle Travel (Travel Agency)

Ben Gaines

Extremely disappointed with the level of service during Covid 19. Unresponsive, one word answers and no help what so ever. Looks like more customers have the same issue . Book direct and don't use them.

K H

Extremely disappointing and awful experience. During this stressful time of the COVID-19 pandemic I have been trying to get a refund for our flights to Europe but my travel agent replies with one word answers days later and zero information, no apology I’ve been going back-and-forth emailing her for a month. I’m a full-time healthcare worker during this pandemic I don’t have time to be on hold on the phone with Air Canada or the Bank or the Better Business Bureau to try to get a refund for my flight that was cancelled (which should be an automatic full refund). My travel agent should be doing this for me that is why I booked with a travel agent. My friend had a travel agent who has been so very kind, thorough and helpful with her throughout this entire process of trying to cancel her flight during this pandemic. I will never be booking with Lasalle Travel Agency again unforunately.