Reviews of Ontario Sarracini Travel (Travel Agency)

Bob Beach

I've just started working with April for a potential October trip to Italy. She was helpful and friendly right away. She knew all the areas we are looking to travel to and has already started looking into the plan for us. I look forward to seeing what she comes up with for with the budget we have in mind.

Julia Folino

This past August I booked my Honeymoon through Sarracini Travel. I've now learned what I thought was a great experience...was not for the following reasons. Overall, I am disappointed. 1. EXPENSIVE! I thought I was getting good prices...I was too busy with the wedding to notice. Now that I am booking my second trip to Europe on my own I have learned that the hotel Castello Vicchiomaggio was approx. 1500 for 4 nights through Sarracini. We opted to not go with this hotel due to the price. When I was searching this time around we found the same hotel for only $100 per night!!! We now booked through Expedia for our second trip. I cannot believe the price difference. 2. I wish they followed up to see how you enjoyed your trip. They recommended we change a location in our trip to Veneto which is a small town half an hour away from Venice. We absolutely hated it. The traffic to get to day trips were horrible and there was no night life. We got stuck eating at McDonalds because we didn't know the restaurants closed so early. We also learned that our hotel was not paid for on our credit card as we were told that it was before leaving. So we were stuck with a big bill that we were not expecting...effecting the remaining money we had left and had to pay in different currency. 3. BOOKING FEE Before realizing all of this we wanted to book a cruise for 15-20 people + a 2 week trip to Europe for this summer 2020. We were told that they now have a $100 fee per person for them to start searching. I understand that their time is valuable and have no problem paying something. However, I was a returning customer who was very loyal (booked right away after our first meeting) and was bringing them new business. I understand that the money would have gone towards our tip IF we book but to ask a group of 20 people to do that is unfair. It should not cost $1500-$2000 for a quote. $100... sure. I will now book all my trips on my own. Save your money. Or at least do your own research.

Arcangelo Carusone

(Translated) Sarracini Travel is a qualified agency for any type of travel or excursion. I had the honor to meet the owner Mr. Anthony, a very helpful person with many years of experience in the tourism sector! I guarantee that they are specialized in any Tour, and it is possible to customize everything according to the customer's needs #Diclasse. (Original) Sarracini Travel e` un`agenzia qualificata per qualsiasi tipo di viaggio o escursione. Ho avuto l`onore di conoscere il proprietario il Sig.re Anthony,persona molto disponibile e con tanti anni di esperienza nel settore turistico! Garantisco che sono specializzati in qualsiasi Tour, ed e` possiblile personalizzano tutto secondo le esigenze del cliente #Diclasse.

Eric Liberi

Connie is amazing I call her every time.

Angelo Massaro

I have used Sarracini Travel for ever! Any issue that I ever had, they have been there for me, a phone call away. You will get the extra service at the online price. Not many companies left with this level of integrity! I wish them the best in these turbulent times!

Shadefully Yours

They are the most compassionate, kind, and personable business I have ever dealt with. They will go out of there way to help you and make your travel experiences ones to remember!! Miss the adventures!! ????????

Eva Black

Very professional and best option for a travel.

Rina Mero

Last week, we truly had an excellent, high quality experience with Saraccini travel. We booked an all inclusive package to the Caribbean and Anthony's service was above and beyond our expectations! First-class service, indeed!!! Thank-you, Anthony! In fact, Anthony made us feel very special and highly valued customers. His communication with us was instant and to the point, in a matter of minutes, every time we asked any questions. We also enjoyed a decent discount for the package we booked with Anthony, and we really appreciated it very much.

Authentic Irish Tours

Great Agent

S.M M

We booked our honeymoon trip with Connie. She was wonderful!! She was so easy to work with and was very quick with giving us a quote. We wanted to make a few stops along the way before we got to our final destination, which alot of travel agents had difficulty with. Connie was so quick and gave us a great deal for what we were looking for. Definitely recommend Ontario sarracini travel!!!

Bruma Domotor

Excellent customer service

Rana Zreikat

We had Grace Bianchi as our agent, who helped us in our family vacation to Jamaica. Her service and the trip were wonderful. I will be dealing with them in all my vacations.Thank you Grace Bianchi

Jovi Agpuldo

good sevice especially Elena

Elisa Bottero

The worst customer service I have ever experienced. I called looking to get some information and book a trip. I spoke with Anna who had the worst attitude and behaved as though she wanted to get off the phone. I have never been treated that way at all in customer service and I will never use this company to book my trips. Would NOT recommend. I was very nice to her as well as I like to give people the benefit of the doubt but she ruined this experience.

Lynn Pothier

Always promptly responds, great value (better than others). Nice to have someone who knows your preferences when booking for you and looks after all the details.

Gord Hall

Christina organized a fantastic first class itinerary for a 28 day tour of Italy by my wife and me. She was very personable and generous with her time and very knowledgeable of the areas we visited. The trip included incredible private tours with top notch guides and smooth transfers all the way. Any minor glitches were handled promptly and professionally. It was a wonderful experience and we look forward to working with her again in the future.

Mena

I called to get travel insurance and received very poor customer service. First the representative seemed surprised that I would call them (Travel company) about getting travel insurance. Then was put on hold twice, the second time for a very long time, finally had to hang up. Ridiculous.

sandra marsetti

Cristina Sarracini has been extremely diligent, responsive to my needs trying to navigate travel in this pandemic: the flights , the pandemic restrictions requirements etc. the up to date information etc. Very please !

lealeavk

I referred to Sarracini for a last minute service and Anthony was unbelievable helpful and informative. He attended to my needs in a very timely manner and was very professional the entire time. overall a 10/10 experience. Someone give Anthony a raise!

Laura Tavernese

Amazing Service and very professional! Highly recommend this travel agency especially Christina!

Rachal Quinn

I have been dealing with Sarrachini for many years, my go to lady is Anna. The quality of service is outstanding even during this pandemic. We book the min of three trips per year and have never once been disappointed

Rob R

My parents booked a trip and unfortunately had to cancel because my father needed emergency surgery (he was diagnosed with cancer). When we called and explained the situation they wouldn’t give them a refund.

Laura Martire

I was very pleased with their service. We worked with Grace, one of their agents, who was very helpful and informative every step of the way.

John Keliar

They go out of their way to book and arrange the best holiday posibe. I have been using them for over 25 years fantastic

Grace Augurati

Highly recommend Sarracini Travel for all your travel needs. Christina is so helpful and very knowledgeable. Amazing Service from beginning to end.

Sam Boumitry

I worked with April and what an exceptional service that I’ve not experienced in a long time, very patient, professional & take the extra mile with all necessary effort to the satisfaction of the client, we all know Covid 19 complications in traveling and so on, She was on top of every aspect and requirements to ensure that I travel safe and walked me through out all the steps via long phone conversation & emails to make my trip goes well without any obstacles. I strongly recommend April for any travel booking & she will be my agent going forward after this experience.

Dean Rokos

Excellent. Grace who works for Sarracini as a senior travel consultant is amazing. She is very knowledgeable, personable and a great problemsolver. She took her time to explore all of our travel options. Ask for Grace when you visit them.