Reviews of Marlin Travel (Travel Agency)

Cathy Woods

Very knowledgeable

Ilya S

Awful experience. They won't refund your money. Their agent Ash Faramarzi is a liar. When purchasing the ticket I told him that I don't know my return date and that I will have to change it. He didn't tell me a thing that the tickets were non-exchangeable and non-refundable. I've lost over $800. I will never again use service of a traveling agency, I will make the purchase only online with a credit card from now on.

Dave R

Great place to find good deals on travel if you don’t want to go online and do it yourself plus they can give good insight of destinations that they have been to and how to get deals while there.

Eva-Maria Simpson

My travel agent got me fantastic airfare prices and she gave me advice on what shots were needed and where to find travel clinics as well as helpful information on my destination. Very satisfied!

Karym B

Ash offered great service while on the phone, he answered all my queries and was very knowledgeable. He also sent all the email confirmations and replied to any additional questions I had. He is the definition of great service! Thank you!!

John Q

Kate is the best!!! We're on our way to Europe tomorrow all thanks to her hard work. She's very knowledgeable, and she has got so many ideas that will save you time, money and effort.

quinten melo

The owner and agent Janey was great to work with, in just a short meeting she was able to figure out our wishes and provide us with many great options in and around are budget. We were beyond satisfied with our vacation and everything on the side of Air Transat and Marlin Travel was well valued and top quality start to finish.

Rob Rosborough

Thanks for your help Tara!

Lisbeth Plant

Helpful staff.

Winnie Cooper

We ordered 5lbs each of the roast beef and pulled pork along with buns for a get together we were having. Thee meat was fantastic and such fresh buns. It all went over fantastic. Will be back as the store has so much more to offer. Well done Buns Master

ChemoBoy /DannyPhelleps

First time traveling overseas. Went to Egypt. Was thrilled with the work Linda J put into it for me. Thanks!!

Mushref Alquraan

So bad and seriously don't go there

SA

If I could give this place ZERO stars I WOULD . Yousaf is disgusting in the way he behaves and so unprofessional . I have no idea how these people even have a job when they have no knowledge at ALL and are EXTREMELY RUDE . AVOID THIS LOCATION AND YOUSAF JILANI AT ALL COST.

Prairie Bliss

Best travel agency in Saskatoon!!

Loretta Fandrey

Excellent service.

Sameer Kapadia

Not interested in getting customer or anywhere close to satisfying them. Seem to be confused and busy (when there is absolutely no one in their store) No wonder they have such poor reviews!!

Pritesh Patel

Best place for traveling need

Jisna Rajan

Thank you so much for your excellent survice.You gave really helpfull guidance.

James Allen

Great staff, helpful and honest with this new traveller.

Jazmin N

Tried to book a vacation through them but in my opinion they are very misleading about their prices, first I tried to book it online, found a package that matched my budget, as soon as I try to book it the price changed by $250 dls per person. I thought travel companies are supposed to show you the full price. Called the contact centre and the price was even higher. Went to the office and same thing. Looked again online, and price was lower. Their website is very misleading, definitely I would never book a vacation through them. Misleading prices, not honest.

Zanoni Ngira

My wife and I were planning a trip to Cuba and we weren't sure which resort to book. So yesterday, we stopped by the tripcentral location at Square One to get some information. We received a warm greeting from Tom, a vacation expert. Tom was very helpful and very patient with us. He's very knowledgeable and he answered all our questions and helped us make an informed decision. He took his time with us and we ended up booking our trip to Varadero Cuba. We will definitely go back to Tom to book our next trip sometime this year.

Maurice DeClark

The ladies are very helpful

Pam Cundy

Ash was a pleasure to work with. He was so knowledgeable and efficient. Took the time to find us a better cruise and flights. We will always ask for him in the future.

April Nicole Berkeley

This was my first experience ever booking a trip. Agent was very helpful. Will be returning for sure!! Thanks for your help!!

Imad Kayyali

no way to use them again, the worst service ever

Sean Shaw

For last min flight deals better than anyone else.

hersheys aneel

This branch is the best, I booked a trip to the Bahamas and I got an excellent deal for my friends and I. Saira really gives you the best advice about travelling; part of why is that because she has traveled a lot, hence can help you out just perfectly fine, and she is easy to talk to. She helped me out a lot with the package, she has the kindest soul and interacting with her was just so refreshing. She gave us an excellent package and her service was stupendous. I would definitely recommend her, book with her!

juliana Correa

I had a really good experience at this agency. I booked a wedding package, they helped me with everything and it went very well. The travel agents did an excellent job and they gave me a good service. I will always recommend this place.

Crystal Caron-Hemond

We were booking a group and went directly to avoid confusion and was so happy we did. Ash answered all.. I mean all of our questions and addressed all our issues. Very patient and courteous. Looking foward to our vacation.

Chris Webb

handy location, and excellent, friendly knowledgeable travel advisors. experience is valuable when researching or booking a trip, and once you are past the 'cheapest is the best' way of traveling, you will appreciate the expertise, advice and convenience of Marlin Travel. The staff here love to travel and love to help others plan a great vacation, and they will look after you from start to finish. Whenever I have been in with an idea, there has never been any hesitation, just great advice and great service. I've loved all the vacations I've book through Marlin, and would recommend them to anyone!

Walid Kais

AVOID THIS LOCATION AT ALL COST. RUDE AND HORRIBLE CUSTOMER SERVICE. My father booked a flight in advanced from the middle east to Toronto, and back to the middle east through this location. Manager name is Yusaf Jilani. The return to the middle east date was January, but my father asked Yusaf how much would it cost to change the booking date when they were booking . Yusaf said 65 Euro. My father came to change the date from January to November. He goes to the office, Yusaf claims that it's 150 Euro. Even tho he said 65 when the ticket was booked. My dad gave him 150 dollar Canadian and he took it with no hesitation... Odd. They changed the booking. My father took the envelope and the ticket and kept it. When he got home he checked the ticket. And the ticket says 8 of October instead of 8 of November. Since it was long weekend ( Labour day). My father went back on Tuesday. Asked him that he asked for November not October. Yusaf started shouting at my father sayying it is not his fault, and that my dad is in fault for not checking. My father booked several times with this person, and he had a trust towards him. Also my father doesn't speak English that well. As an agency you should have customer service, specially when you are at fault. If you booked the date properly and checked it this review wouldn't have been posted here. Yusaf made some calls and said he will change it for 125 Canadian dollars. I went after with my father to talk to him, all calmly and respectfully, but he was still being very rude, very disrespectful, and shouting in a high tone. He didn't agree to change until we gave him 60 dollars which is half of what "it requires". As a Marlin Travel agency, this location lacks honesty, respect towards customers, appreciation and customer service.

XuMiL Consulting

Worst agency I have ever dealt with. All happy to take my money and extra for insurance but when I wanted help with the claim they treated us like dirt and told us to do everything ourselves.. including cancelling flights that they booked.

Swaggy HHH

I had an excellent experience yes it’s busy but they get the trip booked and it’s the best deal for the best value patience is a virtue. I will forever book with them. Thank you

Vaughn Khan

Wow--that review--by E Grant--not classy or proper etiquette to post someone's name when you post a negative review--folks may lose their job when handled in this manner --the person you are alluding to--has ALWAYS BEEN professional and helpful in the past--I have dealt with "said person" at other locations--by phone over the past 5 years--and FINALLY MET--FACE TO FACE--last year--witnessed her being verbally abused on the phone--the other party was sooo loud, I could hear his every petulant word--she was a professional that day..AND HAS ALWAYS BEEN--perhaps you and "your friend" should read the fine print--if you are able to read that is......

Anthony Salvia

Had the pleasure of being helped by Bill. He made sure everything was properly taken care of and made sure I had no questions unanswered!

tammy schlueter

Very helpful will definitely use again

Kyle Rivera

Don't bother going to this place they're useless at getting you flights and a bunch of liars, I was told by Saira Jilani that the flight dates I requested were all completely booked and that even though it would show on her screen that if she was to open it up it would not be available and the price she was giving for this trip was 1500 plus. Which is a lot more then I paid when I bought a ticket when I got home and just went online and I had no problem seeing a bunch of flights for cheaper. Also they lied to me saying that I would have to buy the insurance coverage through there company such as flight Interuption because no one does that kind if coverage but they do just go to a TD bank they offer a way cheaper flight interruption coverage.

Mike Lortie

Called about traveling to the u.s and what it entails to come back into Canada because i was haing trouble finding it on the Ontario website and the guy tried brushing me on the phone as fast as possible along with a ton of attitude because I asked to repeat himself because of the garbage phone he was on. Great first impression....

Kishan Rathi

Very rude people. Saira does not know how customers are treated, specially in service industry where experience matters the most.

Bradmottashed

Unbelievable service. I went on my honeymoon to Greece, and it just so happened that riots broke out there. Marlin Travel had us moved to a safe location, and organized our travel home for us at no extra expense. They truly look out for your best interests when booking, AND while you're away. It's a full service agency. The real deal. Do yourself a favour and book with them, you won't regret it.

Angela Hoyos (Fablane Blog)

Saskia is an absolute pleasure to work with. She is knowledgeable, patient and very kind. My mom and I are planning a Europe trip and we had a hard time finding the right travel agent to make this happen - that is until we met Saskia. She understood our budget, our requests and helped us map our dream vacation. I highly reccomend visiting Saskia. She will not disappoint!

Noor Alalawi

This is by far the worst customer service I have ever had in my whole life, they are unprofessinal and extremly rude especially the MANAGER! And thr worse part about all of that is we missed our plane and paid an extra 2500$ For another one way trip becuz simply they did not inform us about the change in the flight schedule and now when we return trying to get a simple explanation about what happened the manager failed to be good he was rude un professianal and no one will compensate our loss.. Im writing my experience and just go and find another location dont lose your money!!

Viresh Hiremath

Food is very tasty and expecialy Masala dosa.

Ruxandra D

I have been using tripcentral for booking our travel for over 4 years now and we've experienced great service, helpful agents, excellent prices, an website that is so easy to navigate, they display the price all inclusive of taxes and fees. They also provide additional information about the resort, the place, travel tips and excursions to better prepare your trip. Excellent travel agency. Thank you!

Charlene Mael

Very helpful. Money exchange kiosk better deal than at my bank and no wait.

Greg Froome

Heather is an amazing TA, she had to deal with our crazy travel plans to get from Vancouver to Bora Bora, she did an amazing job! Everything went to plan, than you Heather.

Zain Siddiqui

Great experience at the location , just booked my second vacation package. Saira Jilani was wonderful very very helpful.

wayne Craig

Jennifer was very helpful and a pleasure to deal with. I look forward to booking with her again :-)

Jonathan S

Staff were a bit rude and upset my older parents.

Blair Doyle

Marlin travel Fourth Ave but mainly Janey have covered me for my travel needs for all my travels when I need expert help. I have at nightmare vacations with sell off style travel agencies but never at Marlin travel Fourth Avenue. She got me a hotel once in Toronto for the first UFC fight and it was bigger than every apartment I have ever lived in. I simply call and Janey takes care of everything. And if anything goes wrong you have her to make it right for you ( I never needed it but it's good to know) thanks again Marlin travel and Janey

Maye Gadong

From the moment we stepped into Tripcentral.ca just to simply inquire about destination weddings, Neph took care of us right away and eased our worries. Neph is attentive to our budget and overall vision for our wedding. She is very informative, accommodating, and patient as well. We have not yet finalized all the details but the experience and customer service has been exceptional thus far. We highly recommend Neph for your travel needs - you will not be disappointed!

Sabrina Silva

To keep a long story short; instead of making the correct name change on my booking, they cancelled my tickets which almost made me miss my non-refundable trip. Air Canada managed to correct the issue for me (I got lucky as this is not their responsibility). Just something to keep in mind when booking with this company, you'll need to do half of their job for them. I'd suggest going directly through the airline.

Melissa Whalen

Very helpful Deb is an amazing travel agent !

Jeff Bauer

Just plain terrible service....

Terry Marklevitz

Our latest adventure with TJ was a 23 day travel to the UK from Hereford to Iona. In this internet world many people book their own holidays. I AM NOT ONE OF THEM. Not only was Mike able reduce my stress level by getting the trip organized but he was able to give us advice and tips about what road to take for maximum speed or maximum scenery, places to stay were excellent for our travel hopes and budget. Things not easily found on a website. The trip was a joy thanks to his expertise and the resources of TJ Travel.

Robert Santa

I ain't going no where

anonymous a

Despite the reviews, I'm giving this agency 4 stars. I dealt with Yousaf for the most part and he was honestly so patient, dedicated and hardworking. He was very informational and did his due-diligence to make my booking satisfactory. Although, from the couple times I called the agency, a woman picked up, not sure what her name is and she is just extremely rude. Really bad customer service on her part. Go to Yousaf for all of your booking needs/inquiries!!!!!

Betsy Perez

They are so informative here! Very professional from start to trip! Thank you so much. We will be back

Pauline Desgagnes

Minimal parking

O Martinez

Absolutely the worst, unprofessional and most ridiculous service that I have ever experienced (Marlin Travel inside Walmart). After confirming the return date that I requested for my trip with the representative, I purchased my tickets. I later found out that day, that the rep entered the incorrect dates. When I called back, he advised that he can change the date but I would have to pay extra (for his mistake?!?!). After hours of arguing with him and his manager, there was no budging. NEVER in my life have I ever experienced a manager yelling at a me as a customer for refusing to pay for their mistake! I was in shock! I would never go back there after that ridiculous situation. I have told all of my friends and family of my horrible experience so they know not to go there. If you are looking for a good, professional, friendly, accommodating, knowledgable, prompt, RESPECTFUL service travel representative, YOU WILL NOT FIND THEM HERE! They don't deserve any business if they treat their customers like that. Unbelievable!

Lynn Burton

Love Tara and Bernie. Both great agents, knowledgeable, informative, helpful.

Aman Kaur

A very unpleasant experience with the manager - Marlin Travel Mississauga location (inside Square One). We had gone to request a package for Cuba, and received unexpected behaviour. The person was very harsh in his tone and rude in telling us things. He didn't care to explain us anything and was not giving any room for discussing our travel plans. Rather than discussing about our queries, we were told to go back and decide and come back if we want to book even though we gave him the exact dates. He was being very rude when we were discussing dates with him. We have specially gone to their office after searching online as we wanted to confirm our trip. But, with this attitude we were shocked and thankful that we didn't book anything online with this agency.

alison alexander

I typically plan and book my own vacations however given the length of our trip to Europe I decided to seek assistance. Janey Lee was recommended by a friend and I couldn't be happier by the choice. She has been invaluable with respect to her knowledge of our travel destinations. Her hours have often extended past her store hours and she has been patient with my endless requests. Not to mention, she is very professional, respectful and pleasant in her interactions. I highly recommend Janey Lee and certainly plan to utilize her services in the future.

Andreea Florea

Saskia Singh was my travel consultant for the upcoming trip to Mexico. Very prompt and efficient in booking the vacation. Kudos to Saskia!

Kenneth Renard

We had a terrible experience with this agency traveling to a destination wedding. We were misinformed about the cost of airfare in relation to the total travel package. We could have saved hundreds of dollars booking the trip ourselves. We also had difficulty getting them to process our payments. We had to call back multiple times and they acted insulted when I told them I had already called previously and the payments were not processed. Several members of our party did not get the rooms they wanted, and very little of what the bride and groom wanted for the wedding had actually been communicated to the hotel when we arrived. I am sure their reviews will be more critical than mine if they leave them.

connie bowers

Love Marlin travel. Janet is my girl when I book to travel!

Monica Waclawek

I booked a trip for my parents last summer here and they could honestly say it was the best vacation they had ever been on. The travel consultant Saira Jilani did an exceptional job finding the perfect resort for my parents with the perfect beach. There trip was smooth sailing from start to finish! I strongly recommend this agency and will only book here from now on! Excellent work!!

Lisa Thompson

They were very helpful, and had a good idea of what we wanted in our holiday. She helped us picked the perfect all inclusive vacation.

Jennifer Whittaker

Great experience. Very helpful staff. Carrie is the best! Knowledgeable and professional. Helps us secure the best vacations ever!

Bernard Allan

Terrible service and do not recommend this place. Booked through here for a family member's destination wedding and if you're dealing with Saira you NEED to triple check everything from name spelling to the amount you're being charged. Long story short her consistency of mistakes and lack of communication snowballed into a series of issues for the whole party. Better off booking yourself!

Srin J

We booked our vacation through Saskia Singh through Trip Central,Square one. She was extremely professional,courteous and patient.She immediately understood our budget and requirements and gave us a list of vacation options from which we were able to select one.I highly recommend booking your vacation through her.Thank You Saskia

Fernanda Mendes

Stuff are very friendly and very helpful, been going there for years.

Tanzoom Alvee

Lady that works there is very rude.

Corey Canham

Still waiting for the travel agent to contact us for a destination wedding. Fyi we got married over 10 years ago

Marcelle Tiqui

Very professional and helpful! I am very happy with the service.

Nathan Cyrus

My family member tried getting a little information from them about an upcoming flight and the woman she was dealing with was very rude and unprofessional. The lady had a fit saying they weren't a free service then hung up on them. Will never use or recommend this agency to anybody.

Rishi Sritharan

I booked a trip to Cancun with Nephilene and it was flawless. Nephilene was very acommodating to our requests. We had family coming from Canada, Switzerland and England and she made sure the packages all aligned with no issues. We also requested a connecting room and we were so happy that this request was met. Leading up to the trip when we had to make any changes to the bookings, she was always available and friendly I hope to book more trips with Nephilene in the future! The only thing I'm upset about is being back in this cold Canadian winter after a week of paradise in Mexico!

Juan Franco

I have never been to any other Marlin Travel, and let me tell you this one ruined it for the rest of the Marlin Travel agencies. I have never been treated so bad when trying to book a flight, especially from the MANAGER. He was beyond rude, had 0 customer service skills, and was trying to rush everything. I am aware everyone has bad days, but this was no way to treat a customer, at all. I did not book my trip with them simply because of how I was treated. All said and done, find a different location.

Aisha Siddiqui

Very heart warming customer service skills. Booked my disney crusie from them. Won't go to anyone else.

Sam Aura

Nice friendly staff

Abram Reimer

A good place to book Tours

Jake Hiebert

I get my vacation tickets here. Very nice staff here!

shayla zant

I wish that zero stars was an option for Brittany from Marlin Travel in Yorkton, Saskatchewan! A group of 10 of us booked with Brittany - a large group, which therefore generated a lot of business. 10 days before departure, my husband and I found out we were pregnant and were no longer comfortable traveling to the Dominican Republic as there is a high risk of Zika Virus. We decided to cancel our trip, and were told by Brittany that we could sell our package, but would have to pay $200 per ticket name change. Having changed tickets before, I was skeptical of this high price. Sure enough after calling Sunwing, we were told it was only $100 per ticket name change. Two days later, Brittany’s “service for changing the ticket” (aka this is actually just a part of your JOB you’re paid to do) was now $250 per ticket. So it turns out that rude, unprofessional, travel agent Brittany also wanted to rip us off and pocket the money herself. Horrible service. Will never book with anyone from Marlin again, and will tell anyone I know who is looking for a travel agent to avoid Marlin!

Josh Sawatsky

Janey truly goes above and beyond! I HIGHLY RECOMMEND MARLIN TRAVEL!!! 5*s all the way. Ya Mon!!

April Go

I can’t even begin to explain what a terrible experience we’ve had dealing with this travel agency. Our agent Saira Jilani, lacks communication and customer service. From start to finish, our large group faced numerous obstacles all stemming from the poor workmanship of this agent. Incorrect spelling of names, incorrect DOB’s entered and receiving our itinerary only a week prior to travel (all documents were also included on one master document as she was not sure how to separate documents). Not to mention forgetting to book reservations for some of our party and only mentioning this days prior to travel. Because of this all our reservations were affected negatively. We were kept in the dark for weeks as to what was happening with our reservations and despite MANY attempts at contacting them (via email) there were no responses. Our in person experience was not any better as she seemed disheveled and was disorganized. After taking our payment info, she almost over charged me had I not checked and argued with me that I had paid a deposit prior. Use this place at your own discretion!

terry elik

Dealt with Bill at trip central...he was great! I was booking last minute and needed an oceanfront all inclusive....he found it with a great flight to boot...highly recommend Tripcentral

Kimberly Oakes

The agents are great and very helpful. Very knowledgeable.

Fernandez Cabral

I caught the agent sleeping on the job... Business must be slow.........

Cindy Hanna

Best travel agent. Have had 5 amazing trips

Dale Held

Booked a cruise through this agency. Lots of communication and assistance during booking and payment process. Once payment was made... communication stopped and assistance halted. No help with paperwork or planning. Went online and found a way to get tickets and book excursions on our own. It was as if once they received payment they were done with you. Will not use this particular agency again.

Alisa Skalicky

Deedee has a passion for travel and ensures that every detail is taken care of. She goes to great lengths to do research so you have the experience of a lifetime. She cares about her clients and guarantees satisfaction. So worth using her services why leave it to chance!

Ryan Dickson

This was the first time I had used a travel agent and it will very likely be my last. I went to a trip central location with my girlfriend. We booked a trip to an all inclusive in mexico and felt like we were being rushed in and out the door. When we booked he gave us a lot of bad information that we werent sure of until we got to the resort. We were never asked if we wanted 1 bed or 2 and arrived as a couple to a 2 bedroom room. We were told the hotel would/wouldnt have certain features which were almost all opposite to what the agent said. When we found out about these issues, im an understanding guy so i just emailed him since he promised to be there for us while we were away in case we needed help. I emailed him twice about various issues (jan 2, jan 3) and he still has yet to respond to my emails. Upon return from our trip i went to the trip central location to inquire about the poor service and was met with a different agent who more or less told us our problems were not valid and were made to feel like we were wrong in expecting our agent to help us. Trip Central gave me and my girlfriend a view of travel agents that will make it very very hard for me to choose the service of an agent again in the future.

Dual Housekeeping

Extremely rude, unprofessional. Terrible service!!!

Mais Bahnam

Saira is the best, she cares a lot and you will definitely get the most amazing service. Highly recommended

marie josee labbe

GREAT agent go see Karen

Tom Clifford

Michael and staff gives great personal service.

BrandeeandPhilip Peart

Always great service !!

Heather Sinnett

Bill Gentry was a really good listener. I described to him why I was going away and what I needed and he produced the perfect month get away. He suggested some upgrades that made sense to enhance my Cuba stay and I gladly gave him the business. Heather Sinnett.

Khan Singh

Bill is wonderful to deal with . Kept it simple and made all the calls to the hotel we wanted to revisit so we were taken care of and were happy with our journey. If you want stress free travel booking.. definitely go see him. Make sure to ask for Bill Gentry! Thanks Bill!

Brittany Correia

My boyfriend and I always deal with Ash. He's the only travel agent we ever book our trips with. He always refers us to the best resorts and is very knowledgeable about various resorts around the Caribbean. He's just such a pleasure to deal with and the company is very lucky to have him as an employee. Thanks again for your advice and making our trips the most memoriable ones yet.

Wally Cottingham

I recommend D and D travel

Isaa Jilani

AMAZING

Mary

After becoming very frustrated with another travel agency (CAA Travel Hamilton) and waiting days for the agent to respond to my emails and phone calls about a simple winter getaway, I called Trip Central and spoke with Ash. During our first conversation, Ash was able to determine my needs, advise me of various locations and answer all of my questions. Within a day he helped me to book an all inclusive vacation for my party of six with no problem. He is extremely knowledgeable and a pleasure to deal with. He responded to my inquiry right away and booked us with a great deal. I highly recommend calling him for any travel needs. I will definitely be booking my next trip here. Thanks Ash for your great service!

Elizabeth Grant

I would give less than one star if I could. Charged a friend of mine an extra $1200 over the price she was quoted and when she called to clarify, the agent was rude and said she was busy and didn't have time to break it down. She finally gave her a line about the extra costs for being for luggage as the trip had been booked with no bags. How is that even possible that a family would travel with no bags? And honestly, $1200 for luggage. Shouldn't that have been mentioned? I wouldn't recommend this agency to anyone. I was under the impression that all charges MUST be up front and not hidden after the fact. She wouldn't have even known if her credit card company hadn't alerted her. Not to mention that the charges were made in multiple small amounts. My friend was given the option to cancel, but you can bet the agency would have charged a large sum to do that. My friend, being an extremely nice person, just gave up and chalked it up to an expensive lesson learned. She won't post a bad review. I have no qualms doing so. All I know is the agent's last name was Singh. I dislike deceit. I dislike nice people taken advantage of by unscrupulous people. The agent should be ashamed of herself.

Veronica Cuthbert

Very helpful and friendly staff

Kamran Khan

Nice people

Debra Gruhl

The agents here are amazing!!

AJ Gutierrez

By far the WORST "Travel Agency" that's out there. If you could even call it that. WHAT A JOKE! My first interaction (via email) was with Saira Jilani who cannot write SIMPLE emails. Is that not the most BASIC requirements in this day and age? It looked like it was written by a 5 year old. No grammar, unclear "statements" (I've had to ask her to please clarify her responses to me), and I ended up having to make my own calculations for my payment. She misplaces all critical information for your trip, forgets that you paid, and when you talk to her, it's gets even worse! She is abrupt and dismissive, talks over you, and has zero sense of customer service. Believe it or not, you end up doing half the work she's supposed to do. Oh and her son Yusuf is also a "Travel Agent", who is Saira multiplied by 100. He is more adept at simple English, but comes off as self-righteous, arrogant, and plain rude. I still don't understand why they're still operational. Seriously. We did all of our parts as customers wanting to go on a trip, and isn't a Travel Agency supposed to help make the process smoother? Nope. They've completely made it worse and added on unnecessary stress. Before a vacation. Take heed! Do not ever go to these guys; they'll misplace all your documents, provide you with the worst customer service imaginable, AND make you feel like you made the mistakes. YOU GUYS SHOULD BE CLOSED DOWN

Jim Broere

Lisa Dawson helped me book my trip all over Thailand recently and she was superb. Everything went off without a hitch. Lisa was very responsive to my enquiries and found all the answers I needed. The amount of time she saved me on getting this booked was well worth the very reasonable cost. I highly recommend her services.

Marjorie Mongan

Thank you so much to the amazing Jeanette who went above and beyond for me in the last 2½ months. I had an emergency in Ireland and I needed to go home as soon as possible. Jeanette made this possible and was very patient with me and I flew out the next day. On arrival in Ireland I received an email hoping I had a safe journey over and to have a safe and happy time with my family. This I thought was just so lovely and caring. I then had some issues with a flight that was taken care of and another return flight was booked. Then further restrictions/rules were put in place to enter Canada and Jeanette emailed me this information so I would have everything I needed before my flight...again amazing..thank you! Then on arrival in Canada I received an email to welcome me home wishing I had a safe flight back and hoping everything went smoothly. I don't know anyone else who has ever done that and I was blown away. The service was more than 100% it was so personal and I felt like Jeanette really cares. In this stressful time she really had my back and I'm forever grateful! X

Violet R

Marlin travel was amazing! My family had a no hassle trip of a lifetime. Would highly recommend them.

James Smits

Great travel agency so far. Barbra was very helpful and knows her stuff. I would recommend her for your next vacation!

Cathy Parker

Heather is great at her job . She really helps her customers and makes you feel very comfortable in your decisions

Joanne V

Bill was great to real with! Very informative, patient and pleasant to deal with.

Kabir Vachher

Very good last minute air fares and all inclusive packages. Will book with them again.

Abdul Jalil Qureshi

Waste of time.

Colin James

how could they possibly do this?

leo sharpe

Cheryl Blake has been a wonderful travel agent to deal with. She's help me booked my trip to Breathless resort in Dominican. She's very informative, understands your budget, and what you are looking for in your vacation. I would highly recommend her to anyone looking to book a vacation. She keeps you up to date on protocols and everything you should know. 5 stars. Thanks so much Cheryl

Fred Bertolini

Saskia was able to identify an alternate schedule for us. We wanted to try a new hotel and she was very well informed.

Heather Lappan

Karen is wonderful to work with and makes planning trips much easier!

Gurinder Kaur

Awful experience. I asked a question and they didn’t even let me complete. Just said we don’t book it to that country. Please train your staff to answer the phone politely. He also mentioned to call Air Canada to book a ticket because they don’t book tickets online. Just asking which century do they think it is? Airlines not bookings online! What a joke. Don’t waste time here!!

John Gerry

Picked up some brochures...no one spoke or acknowledged me.

Kim Rioux

We had Jennifer she was awesome!! She looked up what we were interested in and found us a beautiful resort in Santa Maria Cuba!! Thankyou for doing all the ground work for us it made our trip hassle free!!

Richard Harach

Bernie from Marlin travel is awesome I have dealt with other travel agencies in the past but after dealing with Bernie from Marlin travel I won’t go anywhere else He Always find the best deals with the most options I highly recommend him

Khurram Khan

I had a great experience here dealing with very nice, friendly and knowledgeable staff. This will be my new travel agency from now on. I went here on family day and had all my questions answered, was able to book a vacation package for my wife and me, in the budget that I told them. Yousaf and Saira made me feel comfortable and confident. I really appreciate it and look forward to my trip. Thank you again!

Viktoria Goetz

Great service Very helpful! Thank you Linda ????

Michelle GUNDERSON

Was Not happy with the place we stayed inCuba

Mohamed J

Excellent place

Catarina Sereno

Tripcentral at Square One is absolutely amazing. Phenomenal service, thanks to Marcela. Marcela Provided us with all the information we needed, and ensured all our questions were answered. She is knowledgeable, patient, and also VERY kind . I recocomend visiting Marcela for all your travel needs. She will not dissapoint you . Thank You !!

Dynaball Jonny

Easy website to maneuver. User friendly

Yasmin Masalha

Wow I wish I can give 0 stars because by far, this was the worst service I have ever come across in my life. No joke. The man was was so rude, he was degrading , basically called us cheap for not wanting to go to a super expensive honeymoon resort, and didn't even let us sit down to help us through the process. He was rushing us off at the door. He then ended off by saying we should look for our own resorts.