Reviews of CAA Niagara - St. Catharines Branch (Travel Agency)

Tricks 101

Very good information

Kay Forty

We had a CAA man and his name was Justin. I cannot say enough. He was fantastic. I had my eighty nine year old Father with me and he was so helpful. Everything was fast and efficient. I was very anxious and angry. He calmed the whole situation down. He made us feel like all was well. The world needs more people like Justin. He saved the day and I will never forget. Thank You

Kat Crow

This is a tiny CAA outlet with not much for sale, mostly travel brochures, and a disorganized lineup. They need a ticket # thing.

Ralf Braukmann

Great friendly service

Deadcell Dan

Ladies were so wonderful!

Sam Sarkisian

Best place for all travel related services. No other places even close. Exceptional service.

Larry Penton

Quick precise in arriving and opening my door.Thankyou CAA

Joshua Burns

I don't usually give 5 stars but these guys are great. The drivers follow the rules and are very kind and helpful. Thank you guys. Get a membership it pays for itself. Ryan's an awesome driver

Kevin Burge

I couldn't believe how hot and how fast my eggs and sausage came out it was delicious, that's why I continue to go back every time I want a good breakfast.

Nini “Nee” N

They have very friendly staff..and do what they do best...keep your car at its best or take it to the doctor!

DOUGLAS LYNCH

Called CAA as my hands were full and closed my door with my keys in the Truck (busy Morning ) they came quickly and opened my door . THANKS CAA everyone should have it!!

James Taylor

Needed passport photos taken. Walked in there was no line and got served right away.

Arlene Palmer McIlravey

I have had caa for years and they are wonderful

Cameron Schwenker

Great staff, very prompt.

Peter Walchuk

Great assistance is resovlving an issue. Thanks to Kayla and Tracey.

J Gurney

Had a great visit to renew my membership. Walked over with the dog to settle up my account. When I went to tie her up outside. The staff invited her in rather than stay outside on a hot day. It's not too often that you see a store with a community treat jar and Miss Bean got a few treats and made a few new friends. Thanks to everyone at CAA Niagara for making a good long walk for the dog day, into a special day out for Bean and I.

Elysse Melo

Great customer service. They responded in quickly and with no problems. I would strongly recommend them.

Febin Baby

Very responsive and fast

joe joe

Horrible service..the guy next to we was ready to walk out because he waited an hour without no one coming over to even acknowledge him..I waited 15 minutes past my appt.Could see the guy on computer playing around.I walked out.Never again

Mario Soucy

Great thing to have save you a lot of headaches, the people are great ,keep it up :)

ROMERO FAMILY

Service with an attitude - your time is not worth anything to them! After phoning ahead and being told when to come in to the branch for a quote I arrived to find the agent had rebooked her schedule and told to "come back another time" I guess I have all day for them, but they didn't have 5 minutes for me. Both the front desk agent and the insurance agent were rude and shocked that I just wouldn't "come back another time" ?? The attitude was disgusting and clearly they have no respect for clients time (or money) I wouldn't use them if they were the last business on earth...oh ya...they're not, good thing there's lots of insurance companies to chose from!

W Nelligan

Excellent service from the staff. Fast and efficient. I would certainly recommend this CAA Branch to all my friends and family. Thank you for all your service and your help. The insurance representative was very efficient and intelligent. She answered all my questions that I asked. I am very happy with your service. The staff at the reception desk were very polite and courteous, always a smile. Thank you once again.

Elva Tammemägi

Both people i talked to on the phone were very helpful, professional and nice. I booked to get a mobile tire change and i was able to get service the same day, even within hours of the phone call. For the price of the tire change, they also checked the quality of both my summer and winter tires, let me know how to fix a flat (thus saving myself having to buy new tires), topped up my windshield fluid and checked my oil levels. Professional, fast and courteous, I would definitely recommend this service!

Michael Collier

There is no better insurance agent than Ryan! I have been using CAA since December and the experience has been great. Ask for Ryan if you can, he is very personal and makes it easy to understand car insurance. I look forward to continuing my business with this location!

CH33BO_OFFICIAL

They brought me gas son

Sheila Cooper

Fast friendly knowledgeable. Perect:)

Jamie Bowers

I pulled into the Walmart at Glendale and a gentlemen approached me to ask if I could help him call CAA because he had locked his keys in his truck, we made the call and he thanked me for the help si I went in the store & when I came out not even 30 minutes later the tow truck was onsite. 5 stars, not my service but I would recommend.

JC Le

Awesome Service. Great Deals. Worth Being A Member.

DAmario House

Helpful and usually pleasant staff. Clean building lots of parking.

Stephan Gillet

Get me out of trouble every time

David Mikula

If their prices seem too good to be true, there's a reason. They don't pay out on claims. They gave me the COVID discount and now won't pay my claim. Avoid at all costs!

Julie Karanfilis

I’ve never regretted getting a membership. They are SO fast to give a jump, fix a flat, and always able to assist. Very very thankful for my membership and they communication systems. (Gives notice when tech is on the way)

Shannon MacRae

They came and gave me a boost on Christmas Eve. . .a few days later I needed another boost and a battery. The service was friendly and their mechanics were professional and very helpful.

Peter Ngui

I've had many great experiences with CAA in the past This changed yesterday when I had a driver assume my family doesn't speak English, while my father had to explain he had a stroke. And then the driver had the nerve to tell me that I should represent my father because his narrow minded perception is supposed to mean anything. Again, I've had many great experiences in the past. It is just inconvenient to meet someone with that kind of professionalism from an established company like this.

Christopher Watson

Great food great prices friendly staff

Ken Chudzik

Very friendly they worked hard to help me

Gord A. Robinson

Staff is very pleasant to deal with. Service & membership was quick & easy

Jelena Srdjenovic

Great customer service. Highly recommended.

janet walpac

Very efficient and polite

Patricia Richard

Very helpful information and trip planning

Rosemarie Whitten

Excellent food and service, lunchtime or dinner

Pat Daly

The car never looked this good fast service price excellent

Kyla MacKenzie

This gentleman named Jeff was seriously the best !!! He was so kind and soft spoken as I was having an anxiety attack about my car being stuck in the snow lol ! I thought it was going to rip my front end off pulling it out but he assured me it wouldn’t happen , and got it out without a scratch -sure enough . He even was kind enough to turn my car around for me without asking, as it was on a steep, icy, narrow road. He was awesome . I’ve never been so thankful for someone like him to arrive in my life . THANK YOU JEFF YOU RULE !

Carm More

We booked a trip to Italy a few years back. The hotel was super. The problem came when we picked up our car rental to continue the rest of the trip. The agency was closed.Italuan holiday. The agency said they were trying to contact us but had no forwarding number of our hotel. We could of picked it up earlier they said. It was a very stressful day to say the least. The travel agent did not do her homework about Italian holidays nor did she forward our hotel number so the car rental agency could make other arrangements. Upon return CAA did nothing to compensate us for what happened to us totally CAA's fault.

Dan Ross

showed ul quickly and very friendly in and out

Lachie M

Brandon and Casey were amazing got my car out of a very tricky spot! Great guys and amazing service!

Dan Munroe

On Thursday I was going to cards at 11:40 am and my car was dead. So l called CAA they said they would be there within the hour. In less than 10 min. They were here and looked at my car and found out the battery was dead. They called there battery check truck to come in 45 min. They were here in maybe 10 min. Checked my battery and said it was fully charged but did not know how long it would stay that way. So l said your here now put a new battery in the car as it was the original battery in my 2011 Honda van. The two people were very good and polite. It was a very good job well done. Now l know why l have been a member for 40 years. THANK YOU FOR DOING A GREAT JOB.

Leslie Levesque

Amazing efficient friendly staff

Kimberly Kotyk

Anytime we’ve had to call Caa the drivers have been extremely courteous and helpful today our drivers name was Don And he was awesome very pleasant Hope you get some good mention

Brian Berg

Polite and couteous people. Response time was excellent.

Angie Chaffe

Great service, I highly recommend CAA.

Judy

Very helpful. Friendly and professional.

Billy W

Very good and friendly serives

Corey Canham

Ryan is the best insurance agent I have had. He is friendly, knowledgeable and helpful. I am happy I switched to him.

jax bush

Had wonderful service from Meriella. Professional and so polite. A credit to your business.

Barbara Berry

It was great.

Suzanne Clarke-Hart

Very professional.

Adam Stadelmier

Great staff and service!!

MrStonecold74

Great ..plus it helped I'm a member so it offered the services I needed.

Randy Dyck

Excellent service

ace jones

Great staff that were able to help and provide me with information needed. Just watch out for the varying times

Theresa Backus

Your membership is so worth it mine paid for itself in discounts not to mention road side assistance and event passes can't recommend it enough

shane szumowski

Great staff and service Thankyou

Brian Zarin

Great customer service

Rachel Jung

Very helpful

Janet Lippa

The most excellent service thank you

Ann Pynn

Excellent customer service!

Lori Bundzeak

Good service very happy

Irene Bishop

EVERYONE NEEDS CAA in their life... Helps calm the mind..

Vance Desantis

Great CAA really came through when I needed them I would recommend CAA to anyone who would want peace on mind while driving or at the side of the road

Rachel Ramsden

Very helpful

Brenda Mcleod

Always helpful

Paul Duranyik

Once they were there it was quick and painless.

Krystyna Szunejko

I'm glad they're around

elonzo smit

Worst insurance iv ever seen my mother was hit by a drunk driver three sundays ago and you still havent helped no rental no calls to see her well being and then ur claims adjuster calls once and to tell her theres no help its because the drunk driver didnt have insurance what the heck here guys shes payed you for 15yrs and my poor elderly mom is sitting at home with major concussions and whiplash and we have a thing in ontario called no fault so why would you tell her that no answer you wount return one of my 27 calls if left over a dozen messages for a supervisor v even walked in to your office and your just plain ignorant no time to speak to me make an appt I'm in a different town I want to speak to a district manager ASAP

Robert Arbuthnott

Meri was superb for our trip insurance. Will continue to go to the lake street office

Lee Munro

Waste of time and each r Rep had a different price and requirements

Sage Payne

Great atmosphere and very helpful

frank Notarianni

Great people great help like Jesus saviors

Julie Vacca

Very helpful

Connie S

Great customer service. Renewed my CAA membership and bundled my car and home insurance. Saved a bundle. Wished I would of done it sooner. Give them a call for a quote. You wont be disappointed.

Jon Siemens

We used the travel agency here. Everything worked out as planned. Will use them again.