Reviews of La Salle Insurance (Travel Agency)

A J Taylor

Excellent staff. Great service. They answered my questions and actually saved me money.

Brent Brentnall

Always think of it as local since I lived in Lasalle. Now they have locations all over Winnipeg.

Dee Jay Reimer

Super friendly staff. Very efficient process. Insured 3 cars from them and every time is better then the last!

Fatima Abid

Always get the best service from the ladies there, no matter how ridiculous my requests are.

Akshay Suthar

My first autopac interaction in MB. Thanks to Anna for the great service. Best customer service experience.

Sukhpal Singh

Good staff & perfect service!

Harry Yamniuk

They did a great job with processing my mpi request over the phone.

Rana Muhammad Nadeem Bhatti

Comprehensive, friendly and professional service.

A M

Very helpful staff and it's always great dealing with them! Service is always great!

bibban Mehendiratta

Found it easy to deal with the well informed staff. All my queries were effectively resolved .

Jasper Chen

Super nice staffs here. Love this place

Torin Proulx

Very friendly staff, and quick service. Waiting area is very small, and makes forming a 'queue' challenging.

White Lion Athletics

Stepped into the 2855 Pembina Highway location and the service was fantastic. Highly recommended. Thank you for the great work!

Ayo Olashore

Quick, efficient and friendly staff

Regina Sobowale

I have to say i was very impressed with the service here. They picked me up and dropped me off at the dealership despite the terrible weather. Many brokers were closed at this time. Its nice they have flexible hrs. The staff including the very nice driver and brokers were very kind. The process was very quick despite the queue. Will definitely visit again.

Jason Salamandyk

The team here is the absolute best. We came here to finalize a purchase of my son's first car, and everyone was patient, gracious and extremely engaging. I will go out of my way to return. A+++

Tony K. Noubahar

I take care of all my insurance needs at this location and I have nothing but good experience with these guys. the staff are amazing, knowledgeable and very friendly. I would definitely recommend this place

Dina Rai

Great cusromer service. Super helpful and friendly staffs.

Meghan Cole

staff was friendly, polite, efficient and helpful. It was busy and I didn't have to wait long, I also didnt feel rushed.

Leo S

The lady at their Notre Dame branch was rude, arrogant, and very condescending. We politely asked what requirements were needed to establish my wife's identity for her Class 5 knowledge test and the lady was just rude, very terse in her replies, obviously not hiding her irritation. It wasn't just us that she dealt with very badly but the customer before us as well. While waiting for our turn, we witnessed how she dealt with the young guy, slamming his papers and his money change onto the desk. When the deal was done, she managed to tell the guy to "have a good day!" with pursed lips but you could tell there was never an ounce of intent to wish him well. I was thinking to myself, "this lady can't be for real!" And sure enough, when it was our turn, she had exactly the same demeanor. The way you deal with customers is how anyone dealing with your business will remember your business. And if people like her are the people who front La Salle's business, then I could only imagine how many more customers have left their Notre Dame branch with a horrible experience that left a bad taste in their mouths. Very unacceptable! Terrible customer service! Won't come back.

ROZY 204

Lady I dealt with was very nice, and got me on my way very quickly.

mohammad katebi

Amazing autopac! Friendly and helpful. They went beyond their responsibilities to ensure customer’s satisfaction.

Aries Pioneer

I have been there more than 1000 times! Best service professional knowledge even better than MPI love them!

Aldrin Khan

Best customer service with professional way .

Ibrahim M

Welcome to the fish market. They give zero concern to your issue , what you are asking, what do you want to provide. Save your time and go somewhere else. I have scream my lungs out just to make her understand what I was saying. It’s crowded and noisy. Feels like they are giving you free money or free food because if they even realize that we are the customer they would never behaved like this . I prefer a smaller place with a one on one conversation opportunity not a fish market.

Abdul Baten

Worst ever customer service I ever got from any insurance broker. They lied about my email they didn't receive it and later said they received that but not readable. It is true there was printing mark but definitely it was readable and later said may be her co worker already finished it which was another lie. They did even care to call back after I send them papers in 5 days. Long story short, I refused their services and call Nation West Insurance and Travel, all job is done in 15 minutes with very professional services. I highly recommend people to avoid them if possible.

Estatta Lu

We’ve just experienced the best customer service ever! Thank you guys who worked 1:09 pm on 27-Mar-2021, amazing atmosphere and your drive and attitude to your job just made our day ???? You are the real professionals ???????????? Honestly, I would give 10 stars! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Christian Fola

This will sound weird cause it's an insurance place... But this place is awesome. They are helpful fast and fun. The staff is super kind and they always seem happy to be there. I've been dealing with them for years. I would never go anywhere else.

Josi Johns

Great, friendly service. We have house insurance here and have used their travel agent as well. She was fabulous!

HARPREET SHARMA

Not Professional at all. extremely bad experience. People work here are not trained enough to collect one accurate piece of document. I will never recommend anyone to take a service from horrible people. I wish i could give negative (0) because due to their mistakes i had to wait about 2 months. They made me to visit 4 times to submit my one document and they even don’t know what to look for. People work here act like they are working over the phone but in actual it is not the scenario.

Christina Behnke

When we called to make sure they dealt with autopac the woman laughed at us not professionall

Yash Shah

Great customer service and all the staff working in it are good and so helpful

Laraib Uppal

I didn't think that I'd ever need to write a review for an insurance company, but I was wrong. Yesterday we were dealing with such an incredible soul; Kimberly, at La Salle Insurance. My wife and I were getting a vehicle registered and in fact it happened to be my wife's first vehicle. So Kimberly took her time explaining everything. That's great but that's not all. Kimberly gave us our plates already and while doing her thing, my wife and I were talking about our newest baby who's birthday was X month and DD day. Kimberly immediately swooped out plates and went back, then came out with the perfect plates. She didn't need to, nor did we ask. She just listened to our side conversation, and acted to give us an incredible surprise. On top of that, her personality is incredible! I hope and trust that this review will be seen by her. We absolutely loved our interaction with her and hope that she gets some recognition or a raise or something because she deserves it! I hope she remembers us next time. We will remember her. Thanks Kim from La Salle Insurance! P.s. I am not paid to write this lol!!!

Kosala Gamage

Some kind of silly people. For the address proof I brought a proof of identity from an engineer. Although form itself instructed to print, they're asking for hand written forms instead of printed document I produced.

daniel william

Very professional staff and equally knowledgeable. Always friendly and quick.

Asif Khan (Tupu)

I am happy with their service, seriously for a insurance company, they make you feel very comfortable. The best part is, they wont hide any information or delay the process. please keep up the great work. Thanks

Darolyn Pchajek

Very helpful and pleasant staff

Kaitlin Morand

They are great. Only problem is there is often a long line up & long wait to be helped.

Vaibhav Arora

I believe Amanda works there as a manager. She is very helpful and provides excellent customer service.

Nosherwan Tahir Khilji

Always love dealing with this Autopac. Very friendly and cooperative! GOOD JOB GUYS!

Hugh QwQ

I’m trying to help my friend who left Winnipeg to cancel the car insurance and I visited this location twice today, the first time a young lady told me that I need an authorization letter, and kindly gave me the copy. I contacted my friend to sign the letter than came back about half an hour later. Well, because the form is kind complicated, my friend just circles all options and signed. Turns out the letter can't be used to cancel the insurance. I was so frustrated cuz lots of things going on today. But all the staff were so kind, being patient all the time and helpful. They are strictly following the rules and if you have any paperwork to deal with, I believe this is the place you should go, they are just trustworthy.

Roger Dorge

The only thing I am disappointed about is that I can only give 5 stars. These people are so fantastically awesome and very knowledgeable. You wouldn't think someone can make buying insurance fun but they knock it out of the park!!!!!

Mel Siemens

Knowledgeable staff. Efficient service. I came in to ask a general question about Blue Cross health insurance. Kimberlee advised me that they did not handle that type of insurance but took the time to give me some info about it anyway. THANK YOU. I have been coming here for many years and will continue to do so.

Raymin

If I can give them 0 stars, I will do it! Some of the staff are dishonest! They just want more money for the commission! They don't care about what kind of insurance is suitable for you!!! When I go there, I told her I am going to work with skip the dishes, so I want to add commercial courier insurance. She said commerce Courier insurance will be paid an extra $800. I said that fine because I have to work with skip the dishes full-time these days. So my insurance was only $2200 before becoming $3000! After few weeks, I found it she was given me the wrong insurance!!! I told her I need commercial courier insurance, then she gave me passenger vehicle insurance. Passenger vehicle insurance is for those who work with Uber Driver or Taxi! So I went there again and told the other staff I want to change the right insurance. She told me I have to pay more to change commercial courier insurance. I asked her why I need to pay more for that, I have a friend who bought the same insurance only $2500, I should have $500 credit back. She just told me that is impossible, because commercial Courier insurance is more expensive. And everywhere is the same price. I asked her how much of the commercial courier insurance? And she said she don't know!! Just told me. In my case, I have to pay an extra $30 to change it! So I just jump into my car and drive to Bison MPI. I got the same insurance for MPI. They only charge me $2500 and give me $500 credit back!! So I highly recommend everyone just go to Bison MPI rather than La Salle insurance. Because they are dishonest!!!

Ruth Clare

I have stopped using this as my go to insurance agents because of a horrible situation that was crested by the manager. I had a travel appointment and had to cancel as I was I'll. They. Ade me another the next day. I still waxnt my best but went. When I got there they had taken another person before me without an appointment. I watched over half an hour, called them on it as I was not doing my best. This was disrespectful. The person sho was there wasn't even buying any service just checking out prices. So I cancelled my trip with them and went to CAA. No problems there.

Mark Oliver

Calls were returned very prompt and staff made insuring my Wood boiler simple. One Insurance Took about 3/4 month's of me calling and getting zero responses, once I got a response I was blasted by them saying they are very busy and that's why my file was sitting doing nothing till it was Heat season that is ridiculous. So I switched to La Salle they called me back within a cpl day's just to say she didn't know anything yet. After a week I Had been told my options Very happy with my service.

Nelson Lamont

The staff are friendly and very knowledgeable, if they aren't sure of something they will ask a colleague. There are always plenty of staff on hand to take care of you.

olufunmilayo ojajuni

The lady was so attentive and helpful . The best customer service I've experienced in all the autopacs I've visited in town.

Sonia L-B

Excellent and knowledgeable staff with little wait for service.

Bret Pearce

Went to pay my car insurance and asked to change it to pleasure. The lady went through the motions and i paid and then she was explaining my insurance and i noticed it was still all purpose. I told her i had asked for pleasure and apologized for the inconvenience. She went on to say that i had not mentioned anything about changing it (which i had) and then rolled her eyes, sighed and remained in a bad attitude the rest of the time there.

S K

Great place to do business. ALWAYS a long line up. Be prepared to wait.

Robin Ehnes

Excellent service very professional and I would recommend them very highly ❤????????❤

Sanwal Hayat

Good service over the phone during Covid. They made a mistake in my insurance policy but was quickly fixed within minutes.

Koush Nima

This has the most horrible staff with the worst customer service. I recently moved to Manitoba from another province and wanted to obtain my Manitoba drivers license. I went two times to this place before with my PP and two other documents (my paystub and credit card banking statement) as the address proofs. One is my paystub and the other is a banking document. The banking statement was not acceptable for the first time (which if fine), So in the second time, I went with a void cheque as they suggested but this time they informed that I need to have the bank teller stamp with the date. So I went to the bank and get that stamped today, and went to this place, the third time with my two documents, the paystub and the stamped void cheque. And today they informed me my paystub is not acceptable, because it doesn't have the first part of my first name. How can they be so careless, and ignorant until I visit THREE times to their place to inform its not acceptable now? Why wouldn't anyone bother to inform that they cannot accept the paystub on my first or second visit? This is the last thing we want in the middle of the pandemic. Having to wander around for the same thing over and over. Be a little considerate please!

Thomas Hildebrand

Convenient hours! Was able to insure my newly purchased vehicle at 8:30pm on a Monday evening. There was quite a long lineup, probably because they were the only place open, but it went pretty quick because they were well staffed.

Lauren Fast

The atmosphere is extremely positive, I made the remark while being quickly helped out that it's so much fun in there! Super friendly staff, cool decor too.

Lindsay S

Have been coming to this location for decades..staff is A+ and very friendly..highly recommend.

Kawal Chhina

Nice place and great people working there with smiling face ????♥️????

Patel Purav

The people are good and they are very helpful ????.

Mike Rey

Great staff! Had them laughing. Very pleasant to deal with..

Linda Neufeld

Staff were great. Problem is with masks and shields and with that, people talking louder it is difficult to understand the staff member talking to you.

Dominic Lewis

Very busy but very efficient and professional. Hugely helpful, went out of there way to help me transition my BC id to MB.

Brenda Duncan

They were exceptional helpful, friendly, super nice atmosphere. Would recommend La Salle Insurance to everyone In my books they rate 10 out of 10.

Citizen Truth

All the lady agents are always chipper cheerful and charming but the one guy I dealt with there is less than professional. The one with the pretty brown eyes even remembered a personal detail of mine that came up in conversation the previous visit 4 months prior.

Abraham Bartel

I have been using lasalle insurance for over 20 years they go over and above and beyond normal services I appreciate everything they do. Jason and Tara and many others there are the best. Sincerely AJ

Janie Marshall

I have dealt with La Salle Insurance for thirty years. I always have received quick service, prompt answers to any issues and true personalized service every time!

Ashley

The signage on your windows is a bit confusing for myself and I think your staff. It says that masks are required. Yet the woman working behind the desk in the middle felt obligated to take her mask off and have it hang from her ear while she took a phone call. Last I checked masks were mandatory due to Covid-19. There was no reason for her to take her mask off for the 3-4 minutes she took to speak on the phone. People can understand you perfectly fine when speaking over the phone while wearing your mask. This was approx. between the time of 5:30pm - 5:50pm. Before this incident I waited in line for 10 minutes outside. No biggie. This is the new norm. However, it says on your window that only four (4) people are allowed in your office. Not too sure if that means four (4) in total. But at one point there were six (6) people getting served at one time. Not maintaining the six (6) foot rule. Three (3) people left. So the woman in front of me who was also waiting outside went in. No one came to get her. She went in as she saw that people left. Two (2) more people left after that, so I went in as there were only two (2) customers left inside. As I waited to get acknowledged one (1) of the people that left came back in. I was then asked to wait back outside for another five (5) minutes because the two (2) people that left just needed to grab something and had to come back in. And then I was asked if someone had told me I could come in. Where I answered "No". Because where does it say that? I stood inside for a solid two (2) minutes before I was even acknowledged. This was also the same woman who felt privileged enough to remove her mask who asked me to wait back outside. So again, I go back outside. Then another person that left, goes back in. Followed by them is another person who went in through the exit only door. No one told him he couldn't use the exit door as an entrance. Sooooo ..... may I suggest having appointment's or your staff trained on the importance of the six (6) foot rule and masks. I will end this review by also mentioning that the guy who helped me with the renewal of my license was nice and efficient. He also kept his mask on the entire time. Thank you,

Aaron Dizon

Kudos goes to Sheri. Yesterday was my first visit to this location and she made me feel welcome and was a pleasure to deal with. She shared info, answered all my questions and offered great customer service. People like Sheri are people that should be moved up because of service like this. Thanks again Sheri!!

Ian Mark

Very busy here, that is because they are good at what they do. I've come here since I was 16 when i got my license 10 years ago. Always helpful and quick to answer any questions.

fanny soriano

i am very please with all staff at la salle insurance in pembina. all are very pleasant and helpful. thank you. keep up the good work and God bless you all . Merry Christmas to all 2016 from the Cabalquinto's