Find another company!
We booked in Feb and were really looking forward to our trip. As we were driving to PEI we received a phone call from the owner asking is we could move our Trip from Thursday morning to Tue afternoon. He cited weather concerns. Sure, we can juggle things as we really wanted to do this. A few hours later, he phoned back saying the two other parties cancelled so he was moving us back to Thursday. (Warning bell went off as we were told we were moved due to weather, however it appears it’s for group size. Ok, I can understand the need for the trip to be profitable for him. ). Wednesday I messaged the owner asking if we were still on for Thursday morning, received a text that weather might be an issue so try at 2pm. Ok, we were scheduled for 10am but sure, we can make this work. Asked where to meet and was told he’d let us know if we were going on Thursday due to wind conditions. Then set me a weather report, interestingly enough the weather statement showed the highest waves and strongest winds at the time we were to go. Started to suspect we weren’t going as there were not enough people. Wouldn’t of been an issue if the owner had been truthful and honest. Thur received notification that we weren’t going, could we possibly go Friday. Friday was our day to leave the island, we could delay and reschedule some things, wanted to go as we were really looking forward so made some calls and readjusted our schedule for the 4 day ina row. Asked the owner to confirm later that night that we were a go....received a very snarky message “ I assumed you were ago for Friday...I can try and hold your spots however if someone calls I will sell your spots! .... ummm excuse me?! I have been nothing but accommodating and have put a deposit down in Feb and now you threaten to give away our spots after he had been dishonest about why he couldn’t take us!!! The owner then fired back that it’s been the worst week in 8 years for scheduling (not my problem) and did we want the spots. No offer of apology for all the issues, no offer of any discount, no nothing. We decided to cancel and asked for a deposit to be returned. The lies, the feeling that we were being manipulated, I decided that this company did not deserve the money they would receive for 4 people. I had to ask repeatedly for the deposit to be returned, time will tell. This tour group is not worth the hassle, find another company, don’t bother here!