Reviews of County Holiday Homes (Travel Agency)

David Robert

We’ve had CCH manage our property for the past 7 years and I am grateful for the outstanding service they provide! We would never have been a short term rental without their outstanding help! I know that our house is in excellent hands and should things go wrong, Joan and her staff will get it fixed pronto! We’ve also used her services to find us homes to rent, and have always been completely satisfied with the experience and the properties! She knows the county like the back of her hand, and she is committed to providing the best experiences to her guests. I wouldn’t trust my house to anyone but her!

Laura Olac

We have just come back from a week vacation in Prince Edward County where we rented the Hilltop House in Bloomfield. We have been going to Prince Edward County for 16 years, sometimes multiple times a year and have had only great experiences. Prince Edward County is full of beautiful places to stay from B&Bs to cottages and houses. Everywhere we have been it has been wonderful, everywhere EXCEPT at the Hilltop House. We rented this house through County Holiday Homes. I spoke on the phone with Tracy, one of the agents and asked her about the property to make sure it was appropriate for my family. I travelled with my parents who are 77 and 82 and my 8 year old daughter. Tracy told me that she went to visit the property in person and that the house was in good condition and we would like it there. Since I had only had great experiences in the county, I chose to believe Tracy. The pictures were not very clear and I was surprised that the house did not have any reviews. I asked Tracy why it did not have any reviews and the answer was that the property had just been advertised with them. Since I booked late and I did not have too many options, I chose to trust her. The property is very well located on the main street in Bloomfield. It is set back from the street and it has a lovely porch. This is where the pros end. Inside, the house is old, which could be charming, but it isn't because it is very poorly and I mean VERY poorly maintained and UNSAFE. It is unsafe because it has 3 bedrooms upstairs and one tiny bathroom downstairs. This could still work if the stairs were safe to climb up and down but they AREN'T! I cannot stress this enough. I wear size 6 shoes and my foot did not fit on the upper stairs. I could not have my parents go down these stairs in the middle of the night to go to the bathroom. So they had to sleep downstairs on the sofa bed, which was beyond shabby and old and with the thinnest and dirtiest mattress I had ever seen. They accepted the challenge because we all wanted to have a good time and we did in spite of the terrible conditions we had to put up with. They advertised 3 bedrooms upstairs but one of them doesn't have windows. Most likely it was a bathroom there and they turned it into the "3rd bedroom." The day after we complained, they added to the online description that the 3rd bedroom doesn't have windows, so now you know. We didn't and Tracy chose to NOT mention it when I spoke to her on the phone before we rented the property. Oh and I paid $1600 for it! Don't imagine it was an inexpensive deal. Other than the stairs which are definitely a safety haphazard, the list continues: And when you read this remember! We have been coming to the county for 16 years and we have not had one complaint EVER until we came across this property: 1. Bed mattresses are the squeakiest I have ever experienced 2. Bed linens the cheapest I have ever seen. I did not even know one could buy such thin, low quality linens. The bed sheet came off the mattress every time we turned from one side to the other. 3. 2 of the 3 bedrooms have only a closet, no dresser. Be prepared to live off your suitcase for a week after you paid $1600 4. There is absolutely no effort made to welcome guests: 4.1. The dish sponge was disgusting. We bought our own. 4.2. The candles on the porch were worn out and nobody bothered to replace them with new ones or leave some close by for us to replace 4.3. The soap, probably bought at the Dollar store, was almost empty. We had to buy our own. 4.4. We asked for a second key and the answer was simply and purely NO. Then we complained and the host came a few hours later with a second key. 4.5. When we arrived, the living room and the bathroom had 40W light bulbs. You could not even see the food on your plate. We complained and then the host came to replace them with this cold, hospital feel bulbs but at least we could see. She even asked me if I wanted her to replace them for us. ????? Prince Edward County has a lot to offer. Stay away from the Hilltop House!

Sarah Slatter

County Holiday Homes is a great company to work with to find you the perfect vacation spot in Prince Edward County! They have homes for all budgets and are very easy to work with! We have been using them for the last 4 years and would highly recommend them!

Chris Cocchio

Extremely helpful and professional. They give an impression that they really want you to have a good stay. Highly recommended.

Sacha Desjardins

Stayed with them in June for a nice long weekend. Hilary was a fantastic host and made sure our entire stay was comfortable. We were provided with great local knowledge on places to visit. Will definitely visit this cottage again!

Betty Long

Great place to rent a cottage by the week

Caroline Kennedy

We had an absolutely great experience with County Holiday Homes. They were absolutely amazing. Quick to answer any questions that we had and kept us up to date with the challenges that we all faced with Covid-19. We have absolute confidence that anything that we book with County Holiday Homes will be exceptional. Would highly recommend them.

Lori Petteplace

County Holiday Homes serve guests extrememly well to find an ideal vacation rental in Prince Edward County. Their office team are personable and knowledgeable. Their cleaning staff are unparalleled. Gwyn Haven is a larger home in Wellington ideally suited for a single family, multi-generational families and multiple couples looking a spot to gather. Joan and her team at CHH ensures its in top notch WELCOME status with each and every rental so you don't have any surprises! Thanks for the peace of mind CHH!!!