Reviews of QS Travel and Tours Inc (Travel Agency)

Amanda K

Amazing service, great deals

Marcel Cox

Was kicked out of my resort due to my hotel being over booked. Marzenna did not offer any insight on how or why this happens. All she said was she knew it could happen and delt with it before. Just nothing of value to say and totally dismissing the issue. Very poor customer service! Its unfortunate that when her hand was forced she stepped up to make the vacation a success. This processed showed me that this agency is only in it for the commissions and nothing more. Everyone should over look this headache and go the suppliers like... expedia.ca,air transat or even book thru your major credit cards they have better deals and tremendous customer service,stick with the pros !!!

Karl S

Save yourself the hassle and stress use a different travel agency. Extremely poor customer service, I will never plan any of my trips with them again. I recently went on vacation with friends as a couples trip. Less than 24 hours before our flight our friends were notified by Queen Syrena that their hotel room was no longer available as hotel was over-booked and they would be moved to another resort or they would need to cancel their trip. Understanding these given circumstances we contacted Marzanna to seek guidance and what options we have however she advised all of us that she has seen hotels over-book before but offered us no help or insight why this would happen on such short notice. She just advised we should just go on our trip to different resorts separately. We were shocked by the lack of knowledgeable and assistance she had provided. When I called back the second time to see if we can get moved to the hotel where our friends were staying she wouldn't pick up my calls. We proved this by calling from a different number right after and our call was answered right away. We decided to call Air Transat directly to see if there was anything they could do as our agent was not returning our calls and avoiding us. Air Transat was extremely helpful and escalated the matter right away, they even called the agent. At which point the agent was quick to call me and ask what I needed, I kept Air Transat on the other line and waited to see if she would help at all. After being rude and giving me attitude she said that if I wanted to switch I should have told her "45 days in advance about changing a hotel". I asked her how that would be possible to give her 45 days notice in advance when this was an error on the resorts end and she called us that day to advise that other guests were over-booked and needed to be transferred and that her statement was very contradicting. To which she had no answer. I don't see a purpose of using Queen Syrena, you expect to use their services to assist you with your travel plans and help with any questions or issues. I ended up wasting a majority of the day before my vacation on the phone resolving the problem myself because I didn't trust they would do anything to resolve the matter themselves. My departure was on March 8th returning March 15th. It is clear, this company cannot accept blame for anything or provide answers. As I mentioned above, I contacted Air Transat and they said it will need to go through the agent however we advised him that we could not reach the agent, Jeffrey @ Air Transat was going to make the changes and charge us extra to be in the same resort (I have no reason to lie about this, you can call Air Transat and get the info). I kept him on the phone to see what she (Marzanna) will do once she finally called me back, and she gave us the same option with the person she was speaking to @ Air Transat. Therefore we were advised to go with her booking the same hotel, but we still could have done it with Jeffrey he was awaing our confirmation. If she was off and should not have been handling this matter then this should have been addressed by another employee of your staff, that's pretty simple. If Air Transat did not attempt to call her she definately wouldn't have even responded to my calls or voicemail. Thank you for your response, however calling your customers liars and not even addressing rude and unprofessional customer service is not the way your business should operate.

Marek Jarzabek

Always get excellent deals for vacation