Reviews of Jade Tours (Travel Agency)

William Yuan

We get Jade tour exactly where we want to be, and no other travel company matches their expertise and price. We enjoyed the saving to booking a vacation from them. Highly recommend it.

Man Lee Lam

(Translated) Excellent tourism products, good price and good service. (Original) 旅游產品優越, 價錢相宜服務好.

Carmen Wong

(Translated) The trip to Cancún, Mexico, ended successfully. Although there are twists and turns, I really want to thank the emily and elaine of Jade Tour. You are really patient, super careful, and strong. You have to go to the airport due to your own reasons. , Immediately call Jade Tour within 15 minutes to help me arrange flights for other airlines of the day, so that I can reach Cancún on the same day as scheduled. After arriving at the airport at 10:00 the same day, I found that the hotel shuttle that the airline had booked for me was not waiting at the airport, and I could n’t contact the local company customer service staff. I was really anxious and unfamiliar with my life. It was the evening of local time. At 10:30, I had to ask for help from Jade Tour again. As a result, the two again worked tirelessly to help me immediately solve the problem, and then I successfully claimed all the losses for the second day. !! !! Thank you so much for helping me deal with these unexpected problems during non-working hours, so I conclude that the first reason is that a travel company with good faith is really important! The Jade Holiday is really an old name! Everyone can rest assured that the itinerary! support! I hope the jadeite tourism business will flourish and open more branches! Thanks again Emily and Elaine! !! !! (Original) 墨西哥Cancún 之旅圓滿結束雖然一波幾折，真係要特別感謝翡翠旅遊嘅emily同elaine，你哋真係超有耐性超細心執行力超強，由於自己嘅原因導致去到機場冇辦法登機，立即致電翡翠旅遊15分鐘內已經幫我安排好當日其他航空公司嘅航班，令到我可以如期當日到達Cancún。當天晚上10:00到達機場後發現原本航空公司幫我預訂的酒店接送專車，並沒有在機場等候，亦都聯絡不了當地的公司客服人員，真係心急如焚又人生地不熟，已經係當地時間晚上10:30，唯有再一次向翡翠旅遊求救，結果兩位再一次不厭其煩地幫我立即解決了問題，然後在第二日已經幫我成功索賠一切損失，萬分感動！！！實在太感謝兩位在非工作時間幫我處理這些突發問題，所以我總結左一個道理搵一間有誠信嘅旅行公司真的非常之重要！翡翠假期果然係老字號！大家真係可以放心將行程交俾佢哋！支持支持！希望翡翠旅遊生意蒸蒸日上開多幾間分店！再一次感謝Emily同Elaine兩位專業人士！！！

Jing Hua

My partner and I had a terrible experience with Jade Travel. We had purchased a travel package through Jade Travel with an itinerary going from Toronto to Hong Kong, Taipei, Tokyo, and then returning to Toronto. At the airport in Hong Kong, as we were trying to check into our flight to Taipei, I was informed that I was not allowed onto the flight due to Taiwan restrictions on passport expiry (Taiwan requires a passport with over 6 months duration until expiration at the time of entry). My passport was set to expire in 5 and a half months. Jade Travel had not warned anyone in our group of six about this requirement for entry into Taiwan. As a result, I was stranded in Hong Kong for an additional 4 days. I contacted Jade Travel that evening to make arrangements to resume my itinerary to Tokyo, and ask our travel agent, Jacqueline Hau, why she had not informed us of the Taiwan passport requirement, to which she replied that she had “asked if our passports were valid,” which they were given that they would not expire for months after our return to Canada. We explained our situation and our immediate need to re-route our itinerary to go from Hong Kong to Tokyo (skipping Taipei), for which she charged us for new tickets as well as re-routing penalties. We authorized payment over the phone and confirmed the credit card information. The next day, we woke up to emails from Jacqueline stating that she was waiting for payment confirmation for our new tickets and that the seats were NOT being held for us. We were forced to wait the entire day for Jade Travel to open (due to the time difference, of which Jacqueline was made aware of in our conversation the previous evening) and reconfirm that we indeed needed to leave Hong Kong. Jacqueline knew that we were stuck in Hong Kong due to the passport limitation that she never informed us of, that we needed new flights to re-route our itinerary, and still did not think to hold our tickets, despite the fact that we authorized payment over the phone with her. We have never had such a stressful, frustrating, and overall terrible experience with a travel agency before. Every travel agency that we have ever gone to in the past has always checked our passport information, reminded us of any special requirements needed to enter the country, and has held flight tickets for even unconfirmed itineraries to ensure a successful trip. Jade Travel did none of these things. Moreover, not once did we receive an apology from Jade Travel, so in the future, they will receive none of my business. Please don’t make the same mistake I did in booking with Jade Travel.