Reviews of The Travel Agent Next Door (Travel Agency)

Monika Noseworthy

I was very nervous and excited about booking my first vacation, which I was taking on my own. Vironica Pagel made me feel very relaxed and comfortable with the whole process and equipped me with all the information I needed to have a fantastic first trip. She put together a tour package that turned out to be exactly what I wanted (plus a few things I didn't even know that I did). Everything was so smooth; once she had booked everything for me, all I had to do was show up. It was also reassuring to know that if anything had gone wrong, Vironica would be there for me to make it right.

Ester V.

My travel agent next door was very helpful and friendly. She worked very hard to find a great destination and prices ☺️

Sabrina Molina

Great service. I book through Dianne everytime. It cost me nothing for her services and she's current on restrictions.

John Harsevoort

This travel agency was not very helpful when their travel agent withheld money owed to myself for tickets to a theatre play. I paid my friends their money back when it was cancelled. I had to wait 7 weeks for my refund! LeeAnn did not return phone calls LeeAnn did not reply to my emails until I included my friends to let them know I did try to get an answer from her. I finally called Travel Agent Next Door whose umbrella she works under. The agent was called by the agency and asked to contact me. I only received a more disturbing phone call from LeeAnn who told me I had no right to call her agency? Called the agency again and I spoke with Natalie I was to receive a phone call from their supervisor which never happened. Guess the apple doesn’t fall far from the tree. Oh yes when I bought tickets from the theatres or concerts direct I received my tickets right away. Never did see the tickets from LeeAnn so I wonder if she even bought them?? This I say because I asked for the seat numbers and again no response. My recommendation; stay as far away from this company as possible and buy your tickets directly from the theatre. You will get your tickets and confirmation immediately

Stephanie van Dam

I have had the absolute pleasure of getting to know Vironica and her business philosophy through our mutual involvement in a business collaboration group. She has a clear mission to provide a professional and individualized service to her clients so that their journey -whether for work or for play – is flawless from start to finish. Over the past almost 8 months of travel shut down due to the COVID-19 pandemic, Vironica has not missed a beat in her continued enthusiasm to spark the travel spirit and to foster adventure in others – inspiring us to look within our own regions and across the beautiful province of Ontario for fulfilling experiences. I do know that when the world opens up again – Vironica will indeed be my family’s “get away gal” as I know that each and every detail will be addressed and no stone unturned, to ensure our experience is stellar!

Jon Evans

You can tell instantly that Vironica cares for the experience that her clients with have throughout the whole process, and especially on their trip. Her sincerity and desire to get you what you want, within the budget you'd like, while making sure that you don't miss out on anything, is evident. I would not hesitate in recommending her to arrange your next amazing holiday!

C D

Vironica Pagel is a travel agent like no other! Seriously, every last detail was thought about and carefully planned. Vironica has a heart for family and for her clients and it truly shows! She made our experience one we will truly remember forever!

M D

An opportunity for anyone considering a travel business or independent sales agent.

Bernard M.

Vironica really knows her industry! Able to answer questions, listen and give you the experience you are looking for (and more). She takes the headache out of booking things yourself and if that’s a problem, she is there to help straighten things out. Amazing customer service!

Rajdeep Gautam

worst travel agency in Canada!

Patrick Palmer

I had an opportunity to sit down with Vironica and discuss some travel plans and the industry. I was very impressed with her knowledge and commitment to her clients. She is able to find deals that you just don't find on your own. I would highly recommend Vironica at The Travel Agent Next Door for any and all your travel needs.

toronto best

Most amazing travel agent I ever dealt with was from this corporation. Thorough, professional and extremely educational, not to mention amazing price overall for our travel destination / package.

Peter Dopson

Never got an answer from them after a lots af phone calls and messages. I wonder if they're still in business

Rose Ford

When it comes to travel agents look no further. Vironica is wonderful and thinks of everything. You do not have to worry about enjoying your holiday because she thinks of it all. Not only is she a delight to deal with she is also very good at customizing travel packages that will exceed your expectations. I would recommend you give Vironica a call if you want to take a worry free holiday!

Jalen Hamright

HUGE thank you to the agent Adrienne Sarabando for helping me with my trip to Mexico. The service was beyond great. I got quick responses via email, clear instructions/ directions, and so much options to choose from. I had an overall great experience. Me and my wife had the time of our lives during our trip. I will definitely be using this service in the future. Thanks again!!

Tracey Peer

I noticed a few adverse reviews about this company, and I am surprised. The Travel Agent Next Door, is a host company that host Travel Agents. I suspected the negative reviews must be associated with an individual agency hosted under this umbrella, and therefore ranking this company lowly, is unfair. Moving on, I have to say this is one of the best host companies - who has amazing and extremely supportive in-house support staff. Always a breathe of fresh air to work among professionals.

napolyon ahmed

Wonderful service and support????

Ingrid Strange

Wonderful Always book international travel with Ruth, she goes above and beyond for clients

Indira R

If I can provide customers like myself a recommendation it is to never book with this agency. In the beginning when you are deliberating on where to go, how much it will cost and how flexible your options are this company will be present and contact you frequently HOWEVER as soon as you book, forget about all of that. Many of us found ourselves put in unfair, tough situations and many of us lost money for a variety of reasons when compared to simply booking the same all-inclusive vacation ourselves. I think it is worth a savings of $300-$400cdn to go on-line independently and book a trip. I will never ever recommend “The Travel Agent Next Door” after my very recent experience to Puerto Vallarta.

Vanessa Blanchard

I had the opportunity to sit down and get to know Vironica earlier this week. What most impressed me when she was talking about how she works with each client, is her desire to ensure the vacation is a good fit for each person. She takes the time to get to know each client. It's not a "cookie-cutter" type of approach to planning a trip. She offers personalized, professional, caring support. I would not hesitate to book my next vacation through her!

Mike Ulmer

Heather Handsaeme helped us book our destination wedding to The Hard Rock Resort and Casino in Punta Cana. I met Heather at the Bridal show In Toronto. I picked Travel agent Next Door because I had an instant connection with Heather. She provided and answered all our questions and even had great reviews to say about the venue we picked out for our ceremony and reception; Huracan Cafè, Punta Cana. Heather took the quotes we had from other tour operators and she managed to not only match our lowest price but lower the price from there. She communicated with me and my family and guests, answered any questions I had immediately or within 24h. She went above and beyond! I’d reccommend Heather to anyone I know. All our guests were pleased with her services.

Iggy Gan

I have a new travel agent. Vironica Pagel is dedicated, smart and extremely knowledgeable. So pleased to be able to give her my business.

Paul Ceroni

I had the pleasure of speaking with Vironica recently and I was very impressed by her approach and breadth of knowledge. She takes the time to get to know each client on a more personalized level, helping her map out the perfect get away. Her experience and familiarity with the locals she recommends means you’re getting first hand information which takes the surprise and headache out of planning a family or business trip. Great customer service! I highly recommend calling Vironica for a worry-free vacation.

Rosetta Springer

Best Host Agency in Canada

Andy Strange

Always great service, goes out of her way to make travel arrangements.

Shanda Hunter-Trottier

Worst experience, will never use nor recommend this company. I didn't even get a trip out of the experience; however lost a deposit due to Covid restrictions - people warned me that the agent asking for a deposit to begin was odd before any destination was chosen. Lesson learned.

Valerie Louter

Best personal travel agent I have every had the pleasure to work with. They listen to what you want and make it happen. No surprises and always great advise.