Reviews of Cicerone Tours (Travel Agency)

Yannis Bve

(Translated) Of a distressing nullity! After a few brief explanations outside, the interior visit comes down to the entrance hall (accessible to the public), and two reception rooms of no great interest available for hire for events a few meters away (empty, only tables wooden and metal chairs). That's all ! The guide tries somehow to fill up by telling "anecdotes" without tail or head (such as the fact that it is possible to add a parquet on the carpet to dance if you wish to rent the room, repeated in each of the two rooms, very interesting ...). The whole visit could have been folded in 20 minutes. No information on the history of the castle or on the emblematic characters of the place, not even the name of the architect! We do not go up in the very main, and we do not even visit the basement where are the remains of the residences of the governors of New France (however also free access). In short, keep your $ 21, freely visit the entrance hall and go down into the crypt to see the remains where you will find much more information on the explanatory panels. The visit has no interest! It would be desirable to be able to go upstairs, see a room visit, and especially see the view from the tower! Even a little real information about the place would not be refused. Or change the description on your site ... (Original) D'une nullité affligeante ! Après les quelques brèves explications à l'extérieur, la visite intérieure se résume au hall d'entrée (accessible au public), et à deux salles de réception sans grand intérêt disponibles à la location pour les événements à quelques mètres (vides, uniquement tables en bois et chaises en métal). C'est tout ! Le guide tente tant bien que mal de combler en racontant des "anecdotes" sans queue ni tête (comme par exemple le fait qu'il est possible de rajouter un parquet sur le tapis pour danser si vous souhaitez louer la salle, répété dans chacune des deux salles, très intéressant...). Toute la visite aurait pû être pliée en 20mn. Aucune information sur l'histoire du château ni sur les personnages emblématiques du lieu, pas même le nom de l'architecte ! On ne monte pas dans la tout principale, et on ne visite même pas le sous sol où se trouvent les vestiges des demeures des gouverneurs de Nouvelle-France (pourtant aussi en accès libre). Bref, gardez vos 21$, visitez librement le hall d'entrée et descendez dans la crypte pour voir les vestiges où vous trouverez beaucoup plus d'informations sur les panneaux explicatifs. La visite n'a aucun intérêt ! Il serait souhaitable de pouvoir monter à l'étage, voir visiter une chambre, et surtout voir la vue depuis la tour ! Un tant soit peu de réelles informations sur le lieu ne serait pas de refus. Ou alors changez la description sur votre site...

Nicolas Coronado

Really cool tour of Château Frontenac.

Sara Beaudet

Didn't found the place and then realised that there was no meeting point, we were suppose to find the guide but he wasnt there because they had never received our reservation even if I did received the email confirmation. After calling, the guide made it late and made the tour quickly because he had an another group after. He was disguised but not acting (he answered to his cellphone during the tour). He was rude with the people not from our group listening to him, instead of just inviting them to make a reservation if they were interested to make the whole tour. So the visit was shorter, because the guide was late and he told us lot of stuff quite interesting but in perfect disorder and when we asked questions or he didnt listen, or he didnt know, or he didnt seem sure of the answer. The castle is beautiful though and we went to places inside we wouldnt have seen without the tour, but we didnt visit any room even if the guide talks a lot about it during the tour.

Douglas Rubin

Great local tourist company. I was lucky to see the Chateau Frontenac with "Emily Post" who was charming and informative. We saw and learned more than I thought we might. So glad I did this! Arrangements made before-hand were handled with kindness as I had booked on the wrong day, and they were able to accommodate my last-day changes. Very nice people.

Francis Fontaine

Amazing tour and their guides are the best!

Terry

Guided Tour of Château Frontenac with Cicerone Tours. Buy your ticket from their desk inside the Centre Infotouriste de Québec at 12 Rue Sainte-Anne. Our tour guide was in costume and character as Louis, Earl du Buade, Governor of New France. I thought the tour would be hokey because of this, but it was not at all! It was totally worth the $21. I had first tried exploring the hotel on my own the day before, but I didn't have much success. So I decided to take the tour. We learned so much history of the hotel, and learned about famous people who stayed and events that happened there. We got to see one of the guest rooms, the bar, restaurant, ladies' tea room, ballroom, and more. The tour ended with a charming story.

Anil S

We got a private winter tour of old quebec city with Rene. It was an english tour and Rene did an excellent job of describing the history, architectural styles and significance of the various monuments in old town. He was very clear in his english which made the tour very comprehensible. He was very patient and helped us manuever the snowy streets. We could see his passion and love for the city and its history. Highly recommend getting this tour with Rene especially if its your first visit to the city.

Benoit Gratton

(Translated) We took a private tour for our group of 10; 2 adults and 8 teenagers, including 4 exchange students who were on their first visit to Quebec. Our guide Francois was awesome. By dint of anecdotes and a solid dose of humor, he made the visit super interesting and informative for our teens, both for our international students and for our children who must have been to Quebec 20 times in their lives. The 2 hours went by very quickly, and the whole gang was unanimous, they loved their visit. (Original) Nous avons fait une visite privée pour notre groupe de 10 ; 2 adultes et 8 ados, dont 4 étudiants en échange qui en étaient à leur première visite à Québec. Notre guide François était génial. À force d’anecdotes et d’une solide dose d’humour, il a rendu la visite super intéressante et instructive pour nos ados, autant pour nos étudiants étrangers que pour nos enfants qui doivent être allés 20 fois à Québec dans leur vie. Les 2 heures ont passé très rapidement, et toute la gang était unanime, ils ont adoré leur visite.

Oleg V Lascov, Ing.

(Translated) An interesting presentation on Château Frontenac and its name (Original) Une présentation intéressante sur le château Frontenac et le nome dont il porte

Amy Coolbeans

I did the Chateau Frontenac tour, it started out great, we were told about the architecture, design, materials, and painting of the front room but then we went to the basement to watch pictures on a tv, then we moved to a room for a picture on a wall, then we walked by a bunch of cool looking objects they have from the past decades but the tour guide said we should come back on our own time. Then we went to a small hallway to view the roofs which was cool but I couldn't see them because the other guests were blocking the view and the guide did not help guide so we could all have a turn. Instead she stood at the front and showed us pictures from her binder and told us stories. The stories were fun but I couldn't see the pictures in the binder from the back. We then went downstairs outside a room we could not go in to view more pictures in the small binder and more stories. I found it disappointing that due to filming happening in the closed rooms (two included in the tour) we were stuck to viewing pictures on a TV and binder and could not visit any other rooms. We always stayed in hallways. Since the rooms were taken for filming, I would have expected a small discount or viewing of different rooms. The tour guide herself was really great, she had a fun costume and was in character, her personality was joyful and happy. She was only doing her job but I would hope that the company had foreseen the lack of actual tour and either canceled it or altered it to fill the price I paid. Otherwise the castle was very nice and cool to visit but the tour itself was disappointing.

Normand Pauzé

(Translated) Visit of the Château Frontenac on July 5 at 2 p.m. with the mayor of Quebec City, they really take the skin of their character, answer all the questions, nice visit, great atmosphere, small tip always as you wish and meet your expectations , I left $ 5. (Original) Visite du château frontenac le 5juillet à 14h avec le maire de la ville de Québec, ils prennent vraiment la peau de leur personnage, répond à toutes les questions, belle visite ,super ambiance, petit pourboire toujours à la guise et la hauteur de tes attentes, moi j ai laissé 5$.

Fernando Florian

I have worked with Cicerone for several years and I found them to be one of the best in the industry. Particularly in Quebec City, Montreal and Ottawa. They have the best (most experienced) tour guides and it’s so easy to deal with them because they are very flexible and willing to go out of their way to make their customers happy. I always got great reviews from my clients because of them! I highly recommend Cicerone!!!

Ed Chiodo

Excellent walking tour of Quebec City (British & French sections) by tour guide "Noel' who made it fun and informative. Highly recommended.

Nicolas

(Translated) A big thank you to Sandrine for this guided tour of Quebec. The anecdotes and the roleplay made this visit fun and entertaining :) (Original) Un grand merci à Sandrine pour cette visite guidée de Québec. Les anecdotes et le roleplay ont su rendre cette visite ludique et amusante :)

Sophie MOREY

(Translated) Very competent and erudite guide (Original) Guide très compétent et érudit

Sara Kozeluh

We had a delightful time on a walking tour of Old Quebec City with Nicholas.

Colette, Quebec, Canada

(Translated) Very pleasant visit. Very interesting and friendly guide. (Original) Très agréable visite. Guide très intéressant et aimable.

Sabrina Anglehart

(Translated) We took the guided tour of Château Frontenac. The guide was super friendly. We were divided into 2 small groups of 10 due to sanitary rules so we could see the rooms, the photos well and ask our questions. I will recommend this activity to my relatives! (Original) Nous avons fait la visite guidée du Château Frontenac. Le guide était super sympathique. Nous étions divisé en 2 petits groupes de 10 en raison des règles sanitaires donc nous pouvions bien voir les pièces, les photos et poser nos questions. Je vais recommander cette activité à mes proches!