Reviews of Reservations.com (Travel Agency)

T Dawson

I would put zero if I could. Please be careful. This website rips people off and doesn't refund their money, just book with hotel directly. No third party.

Sasha Lopez

Quick and easy.Highly recommended

Marry Lil

Scammer at worst, incompetent at best. When we got to the hotel, there was no reservation for two people, no smoking, one pet. They were on the phone with the hotel and were not polite. In a follow up, they decided they were going to keep $14.99 and refund the rest, but later I got an email saying that would not refund a penny. I had to make a chargeback on my credit card who is currently investigating it. Stay away from them.

Michael Jr Palma

Fraud fraud beware

cory collins

I always use these guys for travel. Me and my family being their clients for well over 10 years. Never fail once. Highly recommend them.

Dale Holliday

Buyer beware! USE BOOKINGS.COM INSTEAD of reservations.com!! I booked the same Holiday Inn Resort for the same week on both Bookings.com and Reservations.com. Both said no cancellation fee if cancel before a certain date. I needed to cancel the rooms over a month before our reservation date, weeks before the cancellation deadline. It was super simple on bookings.com. I simply went to their website, entered my reservation #, and hit "cancel", done! I immediately received a confirmation email that I would be receiving a full refund and there was no cancellation fee. I then went to the reservations.com website, could not find a way to cancel, so used their "chat" option. The chat person said they could not help, so I had to call the reservations.com. I called and the rep said their was a 1 night cancellation fee of $400 even though their cancellation policy on their site said there was a cancellation fee of 1 night if not cancelled by July 20th (it was mid June and a full 4+ weeks before this deadline). I went back and forth with her, then asked to drop the reservation down to just the 1 night and cancel the other days to avoid the cancellation fee. She said she could not modify the reservation to less nights, and only cancel it and charge me the fee. Ridiculous! I asked to speak to a supervisor. The queue for talking to a supervisor was so long she had to take my phone # and said they would call me within 24hrs. It has been over over 36hrs. and still no call. I even tried calling the resort to modify my reservation, but they said they could not do anything because I booked through reservations.com. I hope this review helps others not lose $400 on a cancellation fee like I did for such shady practices, although I do plan to dispute the charge with my credit card company. USE BOOKINGS.COM INSTEAD! I got better pricing from them and had a much easier cancellation experience with a full refund.

Linda Hubbard

A bit pricey but worth it.

Freeman Wood

great website with a wide range of hotels at their disposal. A bit pricey but good nevertheless

Margaret Sefah

It's not easy finding good quality hotels for low/affordable prices, but thanks to this website it was a breeze, they found a hotel for us (4people) within a SHORT timespan... NO other website is in comparison with this speed and efficiency.

Aubrey Gill

Excellent service very professional and knowledgeable. Would without doubt recommend to anyone!

Rebecca Gonzales

I loved the whole process of reservation, i am new to this process of booking online. Very ease and felt comfortable.

Alicia Gusto

Worst company ever to book through. The site says all in CAD and they charged us in USD and then would not refund us once we made the reservation so we paid $200.00 for $100 room. They also add service fees as well, so do yourself a fovor and just call the hotel directly so you don't get ripped off. TRUST ME! Even the hotels themselves will tell you! DON'T USE A BOOKING SITE! and if you have to use one keep this one as far away as possible. Unless you don't like your money, then spend away.

DEDICATED TOONS

Their ad came up first when searching for a specific hotel, so I mistakenly called them to book a room. Only while reviewing the confirmation email did I realize that a $14.99 service fee had been added and that the room is nonrefundable. I want everyone to know that this is a rip-off!

Kevon Hodge

Reservation agent blatantly lied - looked at several hotels and rooms to find a pet friendly one, kept saying they had sold out and continued to offer more and more expensive rooms. Finally took one, which he also said was non-smoking. We got to the hotel and were told we had booked a smoking room and that no pets were allowed in any rooms in the hotel, so the cat had to sleep in the car. The manager of the hotel gave us a non-smoking room instead, which we had to pay for. It was $34 cheaper, meaning the rep had made a commission or something like that. The hotel manager said we should call the reservations agent to cancel the reservation and be refunded, so that we would not be charged for two rooms, and after an hour and a half on the phone, and after they spoke to him as well, the the rep told me expressly that I would be refunded. A couple days later I got an email from the reservations company saying that they would consider giving me a refund and would get back to me in 7-10 business days, but that they probably would not because they have a no cancellation policy that I had to agree to to book the room, and they asked for any documents I had to "support my case." When they did get back to me, they decided to give me a refund, minus an unspecified cancellation fee, and said I would get it in 10-15 business days.

David Mason

Do NOT book with this company. It is simply a scam. They took $253 from me for 2 nites at a hotel. It seemed fishy so I called the hotel and find out that didn’t even cover half my stay and they don’t even have rooms like the size described in my booking. This was only 20 mins after booking with this company. I immediately called them and explained that I wanted a refund since it did not provide me with a room and I do not have a place to stay. And all they do is tell you repeatedly that they do not provide refunds under any circumstances. They do not listen or respond to what you’re actually saying. (It’s quite the scam process they have going on). So, I’m out the $253 and have no hotel room. They just took the money. I’m planning to report as fraud to my credit card company but have to wait until the transaction completes posting.

Jeanie Flynn

I was trying to find the "official" site for Fairfield/Marriott properties in Google, and of course 100 links for hotel reservations surfaced. I thought "reservations.com" was the official link (as it was listed under the hotel name), and made a reservation for $99 for one of our business associates coming into town. Imagine my surprise when I was charged $19.99 (20%) as a service fee. GRRR. It's also non-refundable. This hotel is only five minutes from my home. I feel foolish and angry. Rest assured, I will AVOID reservations.com in the future. UPDATE 4/29/2021 - Reservations.com has refunded the $19.99 service charge on my one night hotel reservation. I think that is very nice of them. Thanks - I appreciate it!

Mark Jordon

They were very helpful when I had to cancel my reservations due to a medical emergency. I will definitely use them again!

Wendy Evans

Very mis-leading, attempted to place reservation on hotels website, only to find it was not, and after $42 in taxes and fee's for a $140 charge; and what are fee's, and then another $19.99 non refundable service fee. Cancelled reservation, called hotel direct and saved $50 -- they would not budge on refunding the $19.99. NEVER AGAIN - I'M TELLING EVERYONE.

Michelle Wood

The policy says no longer wait time of 5 min to get a live agent on the phone. Not only was I able to get through right away to make a reservation, but God for bid you want to cancel because I was on hold for 43 min, and then was hung up on when they finally picked up the phone . Finally got an agent on the phone only to be placed o hold again and again and again. Long story short I now have ton pay a service fee of 19.99 to cancel in spite of the horrible service received. I will never use them again and I would suggest the same for anyone booking a hotel. It's less to go directly to hotel site. I repeat I will never use this company again.

Agustina Manrique

Wonderful customer service department

Dissa Bustillo

(Translated) Service very very bad and in English only. Never again would I do business with them (Original) Service très très mauvais et en anglais seulement. Plus jamais je ferais affaire avec eux

Stanley Hahn

My mother was trying to book a reservation directly, but the gentleman said no he would take care of it. That she could not talk to the hotel. He set up a reservation at the wrong place. Contacted them to let them know. Charged her card and would not give her money back or even a credit. She was out $800 plus she had to spend another $800 to stay in the right place. This website is awful. They also take advantage of the elderly. DO NOT BOOK with these people. We filed a complaint with the BBB.

Steve Kane

I was planning a week’s trip to LA to visit a few friends. I wanted a good accommodation, so I started looking for stays on reservations a month before. And I wasn’t disappointed with what they had to offer! I booked the Westin Bonaventure and had an awesome stay while at LA. Thanks to reservations !

Ken Coulter

Best at what they do. These guys provide the best service. I've used them twice and had no hiccups. Highly recommended

Vivek Kaushal

Made a mistake and assumed I was calling the hotel and making reservations through them. The web site makes it appear as if your using the hotel site. My reservation was made, but they added a 15 dollar service fee and the reservation is non refundable. I called back and verified that their deal was inferior to the hotels. They did not deny that it was not as good. Unfortunately there is nothing I can do, as it is non refundable. This site is a SCAM. I will never use it again and advise everyone to avoid it as well.

Tony Smith

A location and the rooms were great; great meeting place for business. the reservation people mixed up a couple of things and fixed them right away, which was always good to have. i would recommend this to anyone looking for a solid choice in Columbus, GA

LESLIE DICKINSON

DO NOT USE RESERVATIONS.COM Went online to book a Hyatt hotel. Was doing it quickly. Well, silly me, didn't note that this was a third party site. It kind of looked like I was going to the Hyatt site. I went and booked only to realize that it was this other site. Difference in cost between reservations.com and Hyatt was nearly $130 (see picture). Same room, same conditions. I cancelled (with some difficulty) and rebooked but they keep $20 for their trouble and say I may not see my refund for 30 days. Not happy at all.

David Facciuto

DO NOT EVER BOOK THROUGH THIS COMPANY! I was a quoted a certain price for a hotel room, and was not told in advance of the $50 in service fees. I was not made aware of this until after I clicked submit on my reservation and an entirely new amount was charged to my card. I immediately called their customer service hotline, which was a joke. Even calling within seconds, they refused to cancel my reservation or refund me. Every customer service representative I encountered was rude and not helpful. This company is a perfect example of what POOR customer service looks like. I will never use them again.

amily angela

DO NOT USE THIS COMPANY - THEY SHOULD BE SHUT DOWN! A non refundable 19.99 fee was added to my bill as I was checking out. I was only informed of the fee AFTER the reservation was made. I called immediately to cancel the reservation and was told that the $19.99 fee was non refundable, no matter what. They charged my card immediately and then said the partial refund would go back to my card in 7-14 days. WHAT??? THis is a terrible business of thieves and should be shut down.

Mark Moore

BEWARE THIS WEBSITE! It is a total rip-off. Here's the scam: the hotel does not give points if you book through reservations.com AND RESERVATIONS.COM CHARGES YOU $19.95 TO BOOK THE RESERVATION THAT YOU BOOKED YOURSELF!! Reservations.com pays to have their listing come up on an Internet search before the real hotel websites. When you click on the website you think you are booking with the hotel or hotel chain BUT YOU ARE NOT. If you see "reservations.com" before you hit the book button get out of the website and go the hotel's website. STAY AWAY FROM RESERVATIONS.COM.

World News Disasters Today

I booked a room with them thinking it was the hotels website because it looked the exact same. The room said it was $160 per night, ok not bad. After booking I didn't look at the total cause I assumed I would be charged the standard tax rate and fees. I MESSED UP!! They charged me and Extra $282.54 tax and service fee plus $14.99 for a single person booking(5 Night Stay). This averaged my room cost to be $230 per night!! After contacting to fix, HORRIBLE Customer Service!! I looked up other 3rd Party bookings and I would have only been charged $70 compared to $28.54 plus $14.99 STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!

Aladino Quiles

Broken heart

Christie Ariail

I booked 2 reservations at a hotel and was charged two $19.99 charges. I called to cancel reservations and they told me that instead of canceling the reservation , they would refund the 2 charges. Waited and no refund called 4 different times and they said they were refunding and still no refund.

Eric Charles

Helped me to choose a great hotel based on my budget.

Jamecia Finnie

I booked the reservations over the phone, and i was surprised how much lower the price was. great service, i will use it again.

Kimberly Young

I accidentally got directed to this website instead of the hotel's home page. I booked a room without realizing I was using a 3rd party. I called IMMEDIATELY after confirming when I saw the 15.00 service fee, which is outrageous, and they would not offer to refund any of my money due to the no-cancellation terms. I understand I should have been more aware, but reputable businesses don't hesitate to help correct customer mistakes, especially when there's no real loss on their part. I'm stuck with the reservation with the 20% premium added on, but will NEVER use them again. *** Changed to 3 stars. Company responded quickly to my complaint and made a fair concession. Thank you.

Phil Guthrie

When the Marriot tells you ..you have been misled.. This company uses misleading adds too lure you to their site ..which is not the Marriot… cancel..and you are charged ..beware.. I am in Canada and didn't realize we were getting charged in USD until the receipt arrived ...the hotel is in Canada…buyer beware

Cassidy Comunale

It was very fast, easy to process and the feedback was timely. Very satisfied. The staff makes sure they take care of me and it's amazing. They called to make sure I got a new flight when one was canceled and they fixed a name change.

Uncle Phin

Very responsive and friendly. Great prices too

Kristine Ramkissoon

Great service. Would use again.

Kane Schutz

Pay for two room and only one room was given to be. They wasted my time and wasn't able to go to my program. I have to spent an hour at the reception. It over an hour now and still here at the reception at Fairfield Hotel at Airport and the guy was also rude to me attending to people and ignoring me until I started complaining

Dan Aronson

Thieves and liars

Robyn Hartt

IF YOU'RE IN CANADA: While it is true that they book your hotel, they are not quick to specify that the display prices are USD and they charge a service fee which makes the final invoice more expensive than booking directly with the hotel. Will not make that mistake again.

Collin

BOOK ON ANOTHER WEBSITE!!!!!! DO NOT BOOK WITH THIS COMPANY! FRAUDULENT TRANSACTIONS. HORRIBLE CUSTOMER SERVICE. THEY HANG UP ON YOU. THEY LIE! THEY ARGUE WITH YOU!. GO TO SOME OTHER WEBSITE! DO NOT GIVE THEM YOUR THEY CHARGE $19.99 FOR NOTHING. BOOK ON ANOTHER

Rob Scheiman

I had an excellent experience with reservations.com. They answered my converns and questions with quick responses and follow up promptly. I would definitely use this site again. They really know how to take care of their clientele. Thank you so much!

Zach Maloch

I made a mistake when booking my reservation, they would not work with me at all. Instead of booking two nights they booked me two rooms. I am paying over $300 extra because they are so rigid in their non-refundable clause. What made me the most disappointed was the hotel they were booking for had a three month window to re- book the room. Total disappointment

Buck SFBMC

They were understanding and granted me a refund when I made a reservation by mistake.

Andrew M (Andrew M)

Booked a hotel room and they charged my card plus $19.99 reservation fee immediately. I thought I had booked directly with the hotel. Cancelled my reservation the next day when I realized I booked through reservations.com. They refunded the charge after a few days but did not refund the fee. Their rate was 25% higher than the rate I got when I booked directly with the hotel. Lesson learned: make sure when searching for a hotel, the hotel name is not followed by reservations.com. Skip the first few advertised search result and go down the list to find the direct link to the hotel.

Donnie Dyer

This is by far the best restaurant I have been to in a couple of years. My friends brought me here for my birthday the other day and it made me so happy. The restaurant is pretty cramped; probably holds only 40 or 50 people and everyone is squished together. This also makes it hard to hear each other but somehow doesn't stop it from being cosy and romantic.

Kim Vetter

These guys made finding my dream hotel so easy. The customer service was great, all my questions/queries were dealt with promptly. Highly recommended

Kelley Freeman

I haven't had a great experience like this before with any other travel agency. They are reliable and very professional.

Malissa Dasilva

Thanks to this websites' fast response, and ability to book high class hotels at affordable rates, me and my family had a speciticular time! i would recommend this to anyOne!

Allison Curry

Excellent Website The rates were great and the accommodations I got was superb.

Bill Thatcher

Special thanks to Yvon for all of her help solving my problem. She is very professional.

Julie Phillips

Complete rip off. Rates are non-refundable and locked in the second you book. Much better to go to the hotel’s website directly

Lynda Gaines

Their customer service saved my weekend getaway and I was able to get even better rates. They were so friendly and made sure I was happy with the final reservation, I so recommend to call them for your next trip, I will save their number to call them directly next time.

Marc Theberge

(Translated) Company that scams people. I paid $ 712 for 3 nights it was the agreement with them and I even made a screenshot of the agreement on the booking web page, except that nowhere is it mentioned that it is in money us and in addition they charge a fee of us $ 20 in duplicate and still without notice. It was mentioned that I would receive a copy by email but I never received it. So on my credit card it was charged $ 939 for 3 nights for the cheapest room at the Springhill Suite Vaughan hotel. After several emails with them they told me that they would reimburse me for the duplicate charges but this was never done. I already found it expensive at $ 712 to have known it was in us money I would never have booked with them. Beware of this company, it purposely wants to rip people off. (Original) Compagnie qui arnaque les gens. J'ai payer 712$ pour 3 nuits c'était l'entente avec eux et j'ai même fait un screenshot de l'entente sur la page web de la réservation, sauf que nulle part il est mentionné que c'est en argent us et en plus ils ont charger des frais de 20$ us en double et toujours sans avis. Il était mentionné que je recevrait une copie par courriel mais je ne l'ai jamais reçu. Alors sur ma carte de crédit il a été facturé 939$ pour 3 nuits pour la chambre la moins cher à l'hotel Springhill suite Vaughan. Après plusieurs courriels avec eux ils m'ont dit qu'ils me rembourserais les frais chargés en double mais jamais cela n'a été fait. Je trouvais déjà couteux à 712$ avoir su que c'étais en argent us jamais je n'aurais réservé avec eux. Méfiez vous de cette compagnies elle veut volontairement arnaquer les gens.

Danny Payne

horrible customer service. My employee booked a room for a seminar and when he got to the hotel he was told there was no room reservation for him. This company so far has refused to refund the reservation fee. If you need customer service good luck getting anyone who speaks decent English.

vinCENzo narduCCI

DO NOT BOOK WITH THEM!!!!

Deonne Hodge

Terrible company. Rude and probably a scam. They take your money and book through expedia. If you have a problem you have to wait for 30 minutes and give your info to three different people who insist on bringing in a third party to record your personal and credit card info. Expedia does not condone their activities. Shame on google for allowing this site to come up. Oh when I told the supervisor (manager was unavailable) that he didnt need more than my name, address, and last four of my credit card, he refused to take my reservation number to look it up unless he was allowed to record my full CC number with expiration date and CCV. When I refused he hung up on me. Deserves 0 stars

Ariella Ferrera

Great service no regrets

B Lindner

It's a scam, charged me in USD instead of CAD

Patrick Severson

Absolute rip off advertised a price and then charged my credit card almost $100.00 more. Scam artists be careful.

Ami Gideons

HORRIBLE! RIP you off with hidden fees and when you call them they hang up on you and tell you its non refundable. Keep calling them and threaten to sue them and they'll eventually give you your money for the room back. But they keep the $20 "service fee" no matter what. This outfit is nothing but a scam and should be shut down for good! Have a good day!

Angie Hobby

Best site for booking rooms. Great customer service too. Definitely recommend.

Jesse Engledow

Beware when you are looking for a hotel online. I was booking a room online at a local hotel's website for my son and his family who were visiting me for New Years. I booked the room and after I my credit card was charged my confirmation said Non refundable. I realized I was no longer on the local hotel website but was on Reservations.com. I immediately called Reservations.com and told them due to the Pandemic, I was not comfortable with a no refundable reservation. They said they could not reverse the charges or change the reservation to refundable. They offered to send an email to management and would notify me in 7-10 if they would credit my account. I DID NOT WANT TO CANCEL All I wanted was the room to be refundable up to 48 hours like most hotels offer. The rate Reservations.com was actually the same as the rate on the local hotel website. So there was a $0- savings and I got less -- non refundable. I hung up and just hoping all goes well and everyone stays covid -free so we can enjoy the hotel. policy. I

Odin Henry

Really helpful website that catered for my travelling needs

Angela Cook

My son got in a serious accident and I need to be with him but can’ get a refund, the confirmation says refund is what the motels policy, motel told me they could help me if I would made Reservation with them. This company will not refund because of the language that they deceive you with. Will never use this again and everybody I can tell I will.NEVER WILL USE RESERVATIONS. COM again

Kara Hughes

Great Experience and very efficient customer service.

Shawn James

Great website! Very easy to use and it helped me save a lot of money. The customer service they offer is one of the best iv used, will definitely be using again and referring to friends and family! 10/10

Bell Rees

Was charged twice as much for room, than u would going directly to hotel. I had no idea this was a third party and wouldn't get assistance with it because of it being a third party. Nor does anyone from the number assist. I wish i had read the reviews and paid attention that these people doesn't work for the hotel itself.

meng ling li

Horrible customer service! I have been trying for 2 months to get them to refund a double charge. Crooks! They had no problem taking my money. They DID NOT pay the hotel so I had to pay the hotel with another payment. Yet reservations.com took the money from my account. I've sent receipts and called them numerous times. All they do is send me emails thanking me for bringiing this to their attention and ask for more information. It's THEIR mistake! I will never use them again. Crooks!

Maria Rana

Reservation.com recommended Howard Johnson by Wyndham in Newburgh,NY. That was so Disgusting that made us leave to go to another hotel. Reservation.com gets a kick back when you make reservations with them, so you’re paying more that what the hotel actually cost. And then they did not want to give us our monies back neither. Called them four times to see if we could get our monies back, spoke to a supervisor and he said we would get our monies back in 5-7 days, through PayPal which I still haven’t received yet. Make sure you go directly through the hotel.

MMXX TECHNICAL

Wonderful customer service. Customer device rep Camille was incredibly helpful and compassionate.

Emma Nash

Intentional customer deception. Site made to fool customer into thinking that they are on the specific hotel site and then hide the cancellation policy under a Pop-up. Customer thinks that they are making a simple reservation to find out that it is NonRefundable only after transaction is complete. Service people unbelievably rude. Will not help, even though called immediately. This is fraud ethically. Stay away.

Tesa Fansler

Horrible business and customer service. Booked my handicapped husband in a hotel room on the third floor with a broken elevator. Then would not refund.Customer service gave me 6 different reasons then blamed hotel but I called the hotel and they said it was reservations.com

Bill Scaife

I called to cancel due to my daughter's medical condition 3 days before check in and was denied any refund even with a physician note that I emailed them. They charged the full 2 night stay, not just a cancelation fee. This was the one time I booked with someone other than Hilton, who always takes care of their customers. Lesson learned for me because I won't book with this company again.

Tatiana Baptista

Total rip off. Beware if you make any reservations with these thieves that you can not cancel even though the hotel allows cancellation reservations.com will keep your money. They promised us a total refund and now 2 months later and nothing. Stealing money from people during Covid is low.

Steve Buckwalter

Have Been using this site for my Hotel booking for many years and I never had any issues! Keep it up,nice experience with amazing customer service.

silvia tenpenny

If I could give this company 0 stars I would. Thought I was making a reservation with the actual hotel website but thet somehow pirated it and I ended up making a reservation through them that was more than $30 more per night. Companies like this are why the internet needs to be regulated. Don't fall for it.

Andrew Robertson

Helpful in every way from getting you a good rate to checking up with you after your visit. Great customer Service and excellent marketing

Cathey Osmon

Excellent Service. Will definitely use again

Theresa Domingo

Excellent site. Helped me secure a reasonable room at a location of my liking. Thought the first time was a fluke but getting a great rate twice proves they are good at why they do.

Karen Jones

I have an amazing experience

Johnny Ederer

I made reservation through this website . I was somehow directed to reservation.com when I was actually just trying to reserve through the hotel. Either way the website has a fraudulent system to calculate taxes and fees. Same room same rate on the hotel website the taxes and fees were $ 88.92 but on reservations.com I got charged $184.14 + 19.99 for the service and fee of reservation.com. There is a $95.22 Taxes and Fee difference??? I called reservation.com immediately after reserving when I realized that the amount was different. They simply tell me taxes and fees are automatically calculated.. Yes ! but they are incorrect? that's a standard charge by the governing agency for all. You cant create your own charges? Also, I called about 10X before I was able to get someone on the phone. Be careful when booking with this company. I almost see no point to use them. They are not accommodating don't answer phones and clearly their system is not working properly!!

Cindy Bharat

Very easy to work with. I had an unusual situation and they were most understanding.

Dr. Sing

I was traveling after Hurricane Florence so my plans had to change last minute on some of my reservations. These guys helped me settle everything with the hotel changes even when the room was prepaid and non-refundable. Very helpful and quick to respond.

John Shortt

Scam, Scam , Scam. They hide their policies they lie to you and they try to make their site look like you’re booking through the actual Hotel ! I will never book through them ever again ! They make it look like a good deal then they add about $30 worth of fees as they call it!

Niri Punwasi

Should be arrested for fraud. Books incorrect reservations, refuses to refund even though it’s their mistake. Clones websites, hijacks your computer, installs malware, terrible customer service. DO NOT USE! Don’t click on website

Steve Shaw

FRAUDULENT COMPANY! Absolutely terrible! DO NOT USE THEM FOR ANYTHING!!!!!!! They steal your money!!!!!!!!! Disgusting customer service

Carolyn Decker

Very helpful website. Assited me in book a great room for one of my mini adventures

Milan Kucerak

DO NOT BOOK WITH THIS COMPANY. FRAUDULENT COMPANY. THEY TAKE YOUR MONEY AND CHARGE YOU $20 MORE FOR NOTHING. THE CUSTOMER SERVICE IS HORRIBLE. THEY REPEAT OVER AND OVER THEY CAN'T HELP

pretema mohanlall

What a scam this company is. So if you google what ever vacation place your will be staying. Reservations.com pops up first BEWARE look to the left and it will say AD This is not your hotel page. When you call they Identifi that with the hotel you searched for but do not have any affiliations with the hotel. THATS THE SCAM FOLKS!! The DO NOT disclose that is non-refundable NOR THAT HEY ARE CHARGING YOU 100 DOLLARS IN FEES. Then in the email confirmation in BIG letters says non-refundable. I called immediately to cancel and they kept giving the the run around an BS 'my computer is rebooting or having issue and they put you on hold FOREVER While all the time they are just wainting for your debit card to process BECAUSE ONCE YOUR CARD PROCESSES YOUR ARE S.O.O.LUCK TO CANCEL. AND BY NOW YOU HAVE FIGURED OUT THAT YOU BEEN SCAM OUT OF FEES AND COMMISSIONS FOR THEM. AND WHEN ASKED TO SPEAK WITH MANAGER.... ALL THE MANAGER SAYS IS ITS TO LATE TO CANCEL BECAUS IT IS AN INHOUSE RESERVATION AT THE POINT. DO NOT USE THIS COMPANY BEWARE, BEWARE PEOPLE. MAKE SURE YOU ARE CALLING AND CHECKING WITH THE HOTEL AND VERIFY PRICES AND ASKED ARE YOU WITH A BOOKING SITE AND WILL BE COLLECTING FEES. i HOPE THIS HELPS YOU ALL!

Brittany Rainey

Perfect response! trustful travel agency!Thanks and appreciate for the job you did on my system! I never forget this agency and I will introduce to everyone.

Danni Lynne

Do not call this place. They literally lied to me about specific charges over the phone then refused to reverse the reservation. Not to mention they'll put you on hold until you wish you were dead or just want to give up.

Denise Sparks

Give the E in easy to use. By far the best and most convenient site I've used to book a hotel room. Great rates and friendly receptionist.

Blanche Darabcsek

If I could give zero stars I would. This company refused a refund after I arrived at my hotel and was unable to stay due to the horrible stench of cigarette smoke and weed throughout the hotel. The hotel was advertised as a smoke free hotel and clearly it was not.

John Mike

Great site efficient and reliable.

L Perm

This is a service that absolutely rips people off. Book via the direct hotel website and save yourself time, money, and stress!

Stephanie

Reserved a same day hotel stay and about $70 in fees were added on after booking. Called 5 minutes later after receiving the email and to cancel and they did not allow it. Even airlines let you cancel within 24 hours. Horrible customer service. Use someone reputable of book straight through the hotel.

Shion Ashby

Horrible, shady company. I would rate them negative stars if available. Buyer beware!!!

Dellon Hodge

This website is awesome. It is very easy to use and gives access to many many hotels. I was able to choose one that suited my budget. Thanks a lot. I will definitely continue to use this website.

Will Schulte

If I could give zero stars, I would. My room was $109, but my total was $157. So, that’s. $46 in fees and taxes to stay at a Hampton Inn, which includes a 19.99 fee that goes straight to reservations.com. Unfortunately, I was slipping and they got me and they would not let me cancel with refund even though I called right back and the salesperson never stated that the room was not refundable. They presented their website as if I were calling Hampton Inn directly. The customer service representatives were rude and a little proud of their ability to be shady. Don’t get bamboozled like I did. It’s a really shady way to do business.

Angela Be

THIS IS A SCAM SITE. I booked a night in Albequerque. I immediately received an email confirmation and saw that the price I was charged was almost $100 more than quoted. I called to cancel the order and was told by customer service and Manager Frank from the Philippines that they would submit it to the hotel for processing in 5-7 days. Today, they denied any refund and I am stuck with a $270 charge for a room I cancelled immediately after booking. The reps lied to me repeatedly. THIS IS A SCAM.

Martha Rowe

Great service. Fast response time. Reasonable rates

Colin Saul

Utilized them for an office get away and my colleagues and I were amazed with the service we received.

Kat S

I googled the hotel I wanted. Instead of its web site up came reservations.com very much attempting to look like the hotel's web site. Fooled me, so for a 19.99 non-refundable charge the booked a room for more than the hotel's going rate. Please save yourself some money and book direct. Avoid reservations.com. If I could give them zero stars I would.

Andrew Lund

This group should be avoided at all costs! They create websites that appear to be the hotel's own site. Thereafter they charge reservation fees without notice. They fail to e-mail hotel invoices and cannot provide back-up for the fees. If you review them online, you will see this is common practice for this group. It appears many have reports this group to the attorney generals office.

Ahuva Robertson

If I had to choose between giving a money to an expert to find a good deal according to my budget and needs and doing all the research and other stuff by myself, I will better make sure to avoid any stress and get things done for me. Lot of fun

Derick Rodrick

I had a problem and was kind of angry...I wrote to the customer support...but, my hopes to receive an anser were very low! I was surprised to receive a quick answer and...at the end, my probem was solved by the Customer support! I appreciate alot!

Harry Kerr

Response rate was not tonly my likings but it was great nevertheless.

Jennifer Denny

This is a deceitful company and should be shut down. They pose as the hotel, overcharge you, and never tell you your reservation is non-refundable. When I called to complain i was hung up on, laughed at, then left on hold til finally I gave up. If you get reservations.com hang up immediately and go to the hotel site direct.

Taylor Nipper

The customer service goes above and beyond my expectations. The were prompt and reliable. The rates I got was really good too. Best part is that the catered for my every need as it related to travelling .

Scooby's Garage

DO NOT EVER USE THIS SITE. THEY CHARGE MORE THAN THE HOTDL DIRECT. BAD SERVICE AND ARE IN PHILLIPINES AND CANT SPEAK ENGLISH

Josh Abbott

I tried to make a reservation for a conference but because of Covid the conference went virtual. When I booked this I was actually on the hotel website but somehow got redirected to Reservations.com. How did that happen? I Tried to modify the reservation and of course spoke with a person who was not fluent in English and she said the reservation would stand. I do not understand how companies like this stay in business. So, we lost our payment. Never book with this company. Go directly to the website of the hotel and book....and it's less expensive. How many reservations need to be canceled and/modified and this company won't do that and how much money have the kept from people for unavoidable situations. In this case it was over $1500.00.

Carmella Holtz

incredibly poor service!!! With extra fees for booking thru this company, you get much better deal booking direct. My reservation was wrong and immediately called and was refused a refund!!!! This should of been made clear. What a scam

John Caves

Very professional and straight forward. Great business ethics. Thanks for being honest and the great accomadation

Susan Sandstrom

This company is very deceiving, I tried to book a hotel and I could not get it to accept my dates for reservation, it kept taking me back to the month prior, thought I had it set and hit reserve, got an instant email, noticed the date was wrong, called immediately and they will not change the date. Said they will charge me anyway. This is really horrid, I asked to speak to a supervisor and they would not let me. Now I have to spend time calling corporate, not sure I will get resolution. I will never use Reservations.com again. All the other sites I have used in all my travels have been decent to work with. This company is HORRID!!!!!!!!!!!

Jarvis M

Misleading as they pose to make you believe you are on the actual hotel website. prices non-refundable and in USD which is not noted where the price is visible. Terrible unhelpful customer service on the phone if you actually get in touch with them. Do not use this service and make sure booking online that you are actually on the real hotel website!

Saa Jones

Only website I use when I'm travelling whether for business or pleasure.

Christopher Singh

My Brother died of COVID 19. I call them to ask if I can change the dates on a reservation [not cancel]. I was told in the rudest possible terms that I booked a non refundable rate and could not change it.

Lisa Dawn

Never, ever use this company or any other Expedia affiliate. We also thought we were booking directly with the hotel. We later learned that reservations.com pays to be the first search result and the hotel is unable to get it changed unless reservations.com chooses not to renew. In our case, we were charged for several nights, instead of the single night we actually stayed. Reservations.com and Expedia basically played ping pong with my dispute, despite assistance from the hotel. Reservations.com appears to have no live customer service, chat only, and the wait to speak with a human at Expedia is hours long. There is even a wait to chat with a virtual agent. Don't bother in the event of a improper charge. Just cut to the chase, and dispute the charge with your credit card issuer. The term "Kafkaesque" is overused, but an apt description of the Expedia experience.

John Johnson

Piss poor company to work with. Made a reservation on mobile site, mobile site did not break down all the extra fees they have until after I already put in card info and clicked reserve, and now they don’t want accommodate and give me a refund.

Robert Varney

Wouldn’t recommend. Use another service.

Jim Found

Be very careful they will make you think you are on the hotels website and booking directly with the hotel you think you are going to stay with. They are very fake and charge you 100's of dollars more than the hotels cost would be, then try to get them to help you Haaaa. Very scary that people can con you like this. And they got one star so I could post this warning to everyone!

Oscar Amelia

Excellent Service, I called during hurricane, the call agent went way beyond his capacity to help me though find me a hotel in Tampa area., every thing was sold out. Thank you very much, you have earned a loyal customer. 5 star.

Noel Brennan

AVOID! This is what happened to me. I used this website to book a hotel stay, not because of the price but because they showed availability while others didn't. The hotel had several limitations and restrictions that were not informed at the moment of the booking, neither at its own website. At some point I decided to leave the hotel before the end of my stay. The hotel apologized, recognized the problem and did not charge for the unused nights. They didn't charge Reservations.com, but the website has refused to return my money. This is crazy, they were paid for their service despite of anything, paid the hotel less and charged me for the full cost. Not to mention the whole back and forth involving themselves, the hotel and I. Completely careless and unprofessional. Don't use.

Maria Sjogren

The company is not military friendly! I asked them for an itemized receipt for my hotel stay so I could be reimbursed from the military. They said they do not provide itemized receipts. So I will not be reimbursed for my stay eventhough I was on official military duty. I will never use them again!

Margaret Noah

The experience I've had with this company was marvelous. I look forward to doing business with them in the future

Donna Schmitz

This company advertises "Free Cancellation" but charges a service fee when cancelling so it is clearly NOT "free." I had to wait two hours to speak to management and was told they would not refund it despite the false advertising. I spoke with Mark, who said that he had no supervisor I could speak to. These business practices are unethical and should be investigated.

Christine Wilson

Worst reservation experience EVER, my wife done her reservation thru this website and instead of paying 157$ + tx and fees CAD she paid 125$ +tx +fees + this website extra fees but in USD at the end of the line her reservation will cost her 100$ CAD more than with Trivago. More than this we call the customer service 4 days before the reservation to cancel it and nothing to do. No trouble with trivago! So please go on trivago instead of these theft!

Emanuela Laurence

Really good pricing and very informative, Thanks....

Dawn McKinney

This company scams you! I made a reservation for one night at a Santa Fe, NM hotel for an advertised price. When I pushed the pay button, it charged me almost $100 more. I can immediately called to cancel and the service rep informed me that it was non-refundable. I immediately called the hotel and explained the situation who said that they would be happy to refund my money and to let Reservations.com know. I called them again and they refused. I escalated to their billing devices department and just got a notice they they refused. This company stole almost $300 from me for a hotel room I did not use!! Never again and I will let everyone I know what has happened! This is theft.

Pete Schmidt

Great Experience I have used this company a handful of times now and have yet to have any issues. Always very straight forward with the booking process and the prices never seem bad either. I travel a lot and often at short notice and so its imperative I have access to a simple and quick website when booking my hotels. This site checks all my requirements and I shall continue to use with confidence.

Sarah Dyer

Beware of BOGUS "Service" Fees! First: This company's link comes up when searching for hotels. They make it appear you are booking directly through the hotel website. Second: I needed to make a change in the pay method used to make the reservation. Their "system" will not allow you to simply make a change. You are required to cancel the reservation and re-book. In cancelling, they charge a "service" fee. Do yourself a favor and book directly through the hotel... BY PHONE. STAY AWAY from this website!

Rose Da Lima

This company has the worst customer service, and the most fine print, ridiculous no-refund/cancellation policy. Asked to change a hotel reservation to one night later less than 12 hours after booking and they would do nothing! Kept stating their "policy", we are not asking for any refund only to change a booking that is a month away by 1 day! Poorest customer service and attitude. Their mission statement on Instagram is to provide a human touch to online travel booking...what a joke????

Edgardo Berry Tanner

Helped me book a reasonable room with very late notice. Highly Recommended

Scott

WARNING THIS COMPANY IS NOT ACCREDITED THROUGH THE BETTER BUSINESS BUREAU!!! Ibooked a room for 3 nights. The day before my trip I tested positive for covid. I called to have my reservation held until my quarantine was up. I was told that wasn't an option. I will say that I booked a non refundable room. Which is why I was hoping I could just be credited for a later stay. After that was rejected I asked for a full refund. I was asked to send in my covid results and I did. I have gotten nothing but one email after another telling me they are looking into it please continue to wait. It's been over a month. No one will help or assist. Customer Support says they cant help it has to be handled through finance. Finance doesn't have a number and can only be reached through email. Which is getting me nowhere. Also was told I can't speak to anyone higher than a supervisor. I asked for a corporate number to call and was told no. I would highly suggest NEVER using this company to make reservations. Taking your money they can do. Helping you they cant do. I even waited until I was cleared to travel and booked with them even though they hadn't yet refunded my other reservations. Won't be making the mistake of using this company again.

Clearance Culpeper

They charge you a $15 to make a reservation that you can do on other websites for free or even call the hotel directly. No U.S. staff to speak to when you try to contact them about a problem. Avoid.

Annemarie Bourassa

Great customer service I booked with them they have great prices

Sara George

Only site I use when travelling. Great rates and great room.

Carolyn Hanka

It was an amazing choice using this website, they are quick, reliable and affordable!

Elizabeth K Williams

I have used this website twice, once you make a reservation and you need to change it or cancel they will not let you, they say that they have a no refund and no changes on reservation policy.this is there policy, stay away or make sure you read the non refundable policy and no changes, it was just one night that I wanted to change ,and they said no! They start off saying that they will do everything they can, I haven't even told her what change I wanted she stated there non refund policy, i wasn't looking for a refund I just wanted to change the day . Plus they charge 14.00 to use there services. Things happen that you have no control over this no refund policy to me is not fair, the hotels that use this company will pay the consequences as well. Deal with the hotel directly you will be better off, they charge a service fee if you use them, ALL of them different name same policy. I just learned that they were taken to court in 2018 for inflatable fees without disclosing to the consumers, the 14.00 fee that I was charged, guess they did not learn because there still charging fees, I was not told of this fee and it is not disclosed.

Jonathan Ward

So, I had a problem. Somehow the right hotel but in the wrong city was reserved. Reservations web site says no refunds are allowed once you agree and buy the reservation. In my case it was more than $1200. It was so upsetting. I called and reported the mistake. Reservations investigated and in a day had my refund ready and sent to my credit card. I believe it was an honest mistake and they were fair and prompt. I’ll be very happy to do business with them next time. Big thanks from me.

Shena Deolall

I used this website to book all my hotel stays for my summer road trip and found some really awesome deals! Thanks guys!

Phil Eakes

Good staff and very professional

Carolline Cassidy

Very deceptive practice. check BBB complaints. Do not use this site to make reservations. Extra fees added, shady cancellation policy, 30 days to refund? Terrible. Buyer be ware

Zabalanze Deltas

OMG, this is a very easy and great service, they are so customer friendly and easy to book.

Steve Roberge

I booked with reservations.com. When I got to the hotel they had overbooked and I could not get a room. I had to, in the middle of the night , go find another room someplace else for 2x the price. The original hotel issued a full refund. Reservations.com refuses to give me my money back as it is "non refundable"! I DID NOT CANCEL MY RESERVATION!!! THEY SOLD ME A ROOM THAT WAS NOT THERE!! HOW FRUSTRATING IS THAT!! NEVER EVER EVER EVER AGAIN!

clarence earles

We are highly recommend! Amazing experience.Such a wonderful place! The staff was so nice, and the price for the services were great! Thanks.

Jody Veliz

Today I called to book a hotel and jumped out of their phone number. I thought it was the phone number of the hotel I wanted to book. They were very unprofessional and asked for my zip code address. I told them many times and I got the zip code address wrong. I also booked the wrong hotel to another one. I have confirmed it countless times with them. I asked them to help me refund the hotel I booked and refund the money to me. They said no... I was speechless, this is not Are you stealing money? Everyone must not use this company

Patricia Mello

I made a reservation based on the cost that was advertised ($50). Once the transaction was complete extra fees were disclosed, but not until it was complete ($82)! Then when I tried to cancel I was told this cost was non-refundable.

Charles Atwell

Had to repeat every letter and number throughout the entire booking. pretty frustrating after going through last name, first name, address, hotel name, card number etc.... E...as in elephant, T as in Tom, C as in cat. And it was still wrong

hamid hamadanian

Cancelled a reservation literally 1 hour after making it, they still took the money, charged me, it cleared and NOW I have to wait 10-15 business days for a refund? Nobody else does this!!!!!Who clears /charges a purchase AFTER a purchase has been declared canceled? They got their money now I have to sit, wait and possibly fight them 2 weeks from now. Thanks a lot, Never Again. If 0 stars were possible, I would give a zero as even one star is too generous. They will probably now follow up to this one star rating with a super generic politically correct, try to appease the customer auto-response like we're sorry about blah blah blah and please call us blah blah blah this is our policy blah blah blah. Well blah blah blah you took my money and I don't even have an active reservation so one star for you. Also they make you think you're on the actual Hotel website! I thought I was booking through Hilton it look like Hilton it said Hilton it said nothing about reservations.com in fact it was even Hilton. Reservations.com and then I came across the following... Beware, this is a scam and this was on the internet so apparently I'm not the only one...

Hockey76

This company spoofs you to appear to be the hotel website, then applies huge markups and fees to the rate you can find directly or through other platforms. They require full payment up front, (not required elsewhere) and if you decide to cancel as allowed per their T&C, they drag their feet with a refund for weeks and months. Basically a cash management scam. I will NEVER use them again!

Diane Calabrese

Just a SCAM organization.....Made a reservation on line. Did not receive an email to confirm the reservation or other information regarding my reservation (I input the incorrect address, so this was my error). Nonetheless, I was nervous about there reservation, I called. It took about 45-60 minutes to talk with someone there to requested a refund,. I ended up talking to the supervisor in Manila. He told me there was a $30 hotel cancellation fee and would refund all but that amount. I pushed further and he offered an additional $19.99 refund. Tho I thought that was odd, I said ok. Checking my credit card statement, I noticed that they initially charged me the full amount of the hotel reservation PLUS $19.99 for making the reservation. That information was not disclosed when I made the initial reservation. So, I was SCAMMED, MISINFORMED with their on line process.... Clearly , for me, these people, living in a different country, have no business savvy on how to get and keep customers. Kind of like a car salesman, I've got your money , now get outta here and leave me alone! Yes, I would STRONGLY recommend booking directly with the hotel!! A lesson learned, that I will never forget!!! Good luck to you if you choose to use these people for reservations! Oh by the way, The price I got from the hotel was exactly the same as thru Reservations.com, so WHY not deal directly thru the hotel???

Gary Zimmer

Horrible customer service! 45 minutes on hold and they can't help. Don't book with these crooks!

L Sherbine

Their service was great! Very happy!

R Moore

check URL and the web page when you are making hotel reservations. I was unknowingly ended up on this site and at the end of check out screen, it will show fees of $19.99 and only when you place your curser over, it will say non refundable. Your hotel might have full refund policy but not this site. only service they are offering is to up charge you more for the same stay, charge you service fee and has limited options. The best bet is to go directly to the hotel web site but also check to make sure you are on correct URL or hotel web site, not a 3rd party scammers like this company. Do not trust 5 star reviews on their own site also.

David Rodriguez

Computer said there was an error when we tried to book, so we went directly to the hotel site to book. Then we received an email that the booking actually did go through, so we were double booked. Called customer service within 5 minutes of receiving the email, and was told we could cancel the reservation, but that we would still be charged the entire amount. Ridiculous. Extremely frustrated and very unhappy with this company.

Amelia Ubleis

Terrible service. I booked a hotel a week in advance thinking it was the actual website for the hotel. They charged my credit card for the full amount immediately. Within an hour I discovered they were more expensive than going directly through the hotel. The reservation was “non-refundable” and nowhere did I see an option for refundable reservations but most all hotels have a refundable window. Called customer service and they told me to get lost. NEVER USE THESE CROOKS EVER!!!

Jackie Ziemann

Awful experience. The prices were not the cheapest and when booking over the phone the service is not very good. Not only that but they never sent me an email to confirm my trip! I was put on hold for over 20 minutes when trying to call back to get help to get a receipt! I would avoid using this service as there are much better options out there with far better service and prices. Additionally, every review on Google Maps with 5 stars appears to be fake as most accounts have only a few reviews. Not local guides.

Yvette B. Harkins

Beware of this company, you think you are getting reservation through your hotel and it is their company and they charge you $14.99 that is non refundable. I am contacting the Florida State Attorney General's Office and I see this company eventually becoming apart of a class action lawsuit.

michael hobby

This company responded very quickly to my questions and the outcome was fair.

heather pikas

Tried to cancel 1 hour after booking realizing I booked in USD. Phoned the hotel because reservations.com policy was non-refundable and the hotel said there was 24hour period where a third party could cancel. I called reservations.com immediately and they said it would take 7-10 business days to get back to me. I informed him the hotel has the 24hour period where they could cancel and still they failed to call within the 24 hour period. If they had good customer service they would have called within the 24hour period to cancel my rooms. It took them 3 days to tell me my reservation could not be cancelled. This company is useless. Would never use or recommend reservations.com to anyone!

Salina Glaum

I had to get a hotel room because my son has to have brain surgery and when I called to get cancelled they said 7 to 10 days to find something out but I haven’t heard back so I can try and get the reservation for the right day for his surgery and I keep getting a run around and no information back. I will never use reservations.com again. My sons health is at risk because of this and all and I can’t condone a company that treats it’s customers like this.

Bret Kaup

BOOK ON ANOTHER WEBSITE!!!!!! DO NOT BOOK WITH THIS COMPANY! FRAUDULENT TRANSACTIONS. HORRIBLE CUSTOMER SERVICE. THEY HANG UP ON YOU. THEY LIE! THEY ARGUE WITH YOU!. DO NOT GIVE THEM YOUR THEY CHARGE $19.99 FOR NOTHING.

Paige Kelvin

Very accommodating. Helped me get a place very close to where I needed to be so as to save on additional traveling.

Julien St-Pierre

The place is a scam! I still have not received a credit back to my credit card upon canceling a fraudulent reservation. It has been over their 7-13 day refund policy. I specifically asked if I was booking with the hotel and was told I was! They are deceitful and not trust worthy! Stay far, far away from this company!

Hamza Khan

Great website. Very reliable. Great customer support

Sam Wills

This website is a joke, I got triple charged and was informed that the reservation did not go though, asked for them to cancel the transactions and after being on the phone for over an hour and transferred from one person to another to just tell me there's nothing they can do, for me to wait until the money goes back into my account. I don't have that kind of money to just wait 1-3 days, if there's no reservation they should be able to cancel the payment right a way. BTW the call center is somewhere overseas and the English is hard to understand.

Vicky D'Antonio

I was looking for good booking company. I did my researching and found this website. I booked my hotel. Price was really small comparing to other companies.

Andrew B

Helped me book the best hotel at a really cheap price. Very good Customer service.

paul kaldes

Very fast response time and great rates

Sam Jone

HORRIBLE !!!!!!!!!!!!!!!!!!!!!!!!! Nothing else I can say to describe this company. I feel sorry for you if you’ve used them and if you’re thinking about it .....DONT! If I could give negative stars I would.

Bob Kloskowski

Total scam! I booked a hotel and when I got there, I found they booked the other hotel in that city and also they charged me 80$ more than hotel's price. The worst customer service! When I called they said it is nonrefundable and can not pay my money back. Even they did not try to change my hotel. They ruined my money, time and travel. The worst on line booking experience!

Clifton James

Very misleading company. Avoid them. Call center acts like it's the hotel chain. I booked a $107 room and the charge was $140. I didn't let that sink in until after they booked it. Then when I questioned it they said it was the room and tax. When I questioned that tax rate they were evasive, but I eventually got them to admit there was a $15 booking fee. They would not let me cancel and when I asked to speak to a supervisor, the agent disconnected the call.

Tina Drew

This website helped to gain a great hotel with affordible rates and OF A HIGH CLASS, thanks!

Shadine Fyne

I have never had it fast like this, everything was on time and I am very satisfied with the services I received. The customer care representative make sure I was satisfied, I was called and pre-informed of every necessary changes and I want to say thank you.

Michael Oliver

Great company...Good customer service.

Penelope Wilson

amazing staff, easy to use an manover website, EXCELENT customer care service and to top it off they get the job done in a TIMELY manner!

Robin Schaefer

l came across this website on my mobile phone, while i was driving and wanted the room on I-75. called the reservation desk and i was able to get the room same day, great easy service, agent was nice enough to take time to find the room on the exit i wanted. i recommend this site.

Stacy Wilson

Terrible service! I was charged much more than promised and there was additional fees that I was never informed about. It was a great big rip off! I dont know how these people are allowed to do this.

Joan Hensley

This website is very user-friendly. There are a lot of great deals and many options. Also, the prices are unbeatable! I would definitely recommend this service and will use every time for reservations.

George Froese

friendly, helpful, and excellent service. I have never had any issues with Reservations and trust me: they offer the best..

Dave Bailey

This website has helped me greatly over the years. Reliable and extremely efficient .

Mo Hasiri

This company is THE MOST DECEITFUL AND MISLEADING company I have ever dealt with. I went online to make a hotel reservation, I clicked on the hotel, had no idea at all I was on reservation.com because the website is designed to look just like the hotel website. I got the room I wanted and wanted to confirm, however the page never showed me a breakdown of fees. The cost of the room was $139.00, I clicked on that and the next thing I know, I get a screen saying that my transaction was complete. I did not know the total until I got a confirmation email- the total I ended up paying was $193.02!!!! I immediately called the customer service number (which was on the email I received) to tell them to cancel the transaction and ask why I was never given a breakdown of fees prior to the site confirming the reservation. I was sent a breakdown of fees in an email, the sales tax was DOUBLE what the actual hotel charged in sales tax. I asked how that is possible, they said that they have to charge a third party tax. WHY WOULD ANYONE USE THIS WEBSITE??? Of course when I told the useless customer service representative I wanted to cancel my reservation, she informed me that all of their transactions are nonrefundable. Of course they are, this is what thieves do! My friend booked at the actual hotel website and only paid $150.00 total!!!! I'm not sure how this company gets away with this. They make their website look just like the hotel website so you have no idea that you're about to get screwed out of money. I couldn't continue with this review without giving it a rating. That is the ONLY REASON that there is one star rating!!!! BEWARE OF THEIR UNDERHANDED TACTICS

Rosemary W. Hendrickson

What a scam this company is. They posted a rate. Do not disclose that is non-refundable. Then in the email confirmation in big letters says non-refundable. I called immediately to cancel. I took screenshots of every step. DO NOT USE THIS COMPANY.

Mark T

Please be very cautious using this site. Due to a system glitch on their site, the date was changed from original date put in. Although it showed the correct date on the final check out step, when the confirmation arrived the incorrect date was listed. Within 1 minute of receiving the email confirmation, I called the customer service to the report problem. They gave me the runaround, telling me within a few days I would hear from them about a refund. I was informed they needed to look into the problem. In the end although they said it was a system glitch there was no refund and I lost the cost of the room booked. Although I called to speak to a representative, to follow up, I was informed that they would not refund any of the money and that was that. This site often pops up on the hotel website, you may think that it is the hotel reservation system you are booking with but please call hotel directly. This is not a site or company you want to deal with.

candy boo

I use this site every time I book my travel, which is a lot. User friendly, customer service (which most travel sites lack)- would recommend.

Keith Paschal

Over charged and No English support DO NOT USE

Oceania Mckenziz

Excellent, quick and relatively easy experience. I am very pleased and will definitely use in the future.

Keri Matthews

Best website. Very easy to use with a wide variety of hotels. Also I like that the prices has no hidden fees. I paid exactly what was shown on the website.

laura carol

Quick and effective. Reasonable rates. Highly recommended.

Donna Richards

Trash

Clint James

Scam Artists .............DON'T BOOK WITH THIS SERVICE!!!! HORRIBLE CUSTOMER SERVICE!!!!! BEWARE

Diego Pirani

Horrible customer service outsourced to some foreign country.

Patricia McCabe

Terrible company. Anyone who affiliates themselves risks alienating their bread and butter business traveler by creating layers of red tape between the hotel and the end user.

Anna Hensin

Very trustful !provided quick Service! If you're looking for emergency service?these are the company you should try first.I would definitely recommend at this company to more people.Thanks.