I would give this ZERO STARS if I could...
THE worst bus service I've ever had the misfortune of booking with. On the evening of May 31, I traveled from East Broadway in NYC to Wilmington, NC.
First of all, I was issued ONE generic looking ticket at the "bus station" which was nothing more than a filthy crowded store front in NY's Chinatown district, and it was not the usual round trip, multi-ticket itinerary. The return ticket, I was casually told, would be issued in Wilmington. I was not even issued a luggage tag and upon requesting one, was issued a totally blank card that I had to write on myself.
Second, the bus departed an hour late;
Third, all employees including the drivers barely spoke English; and
Fourth, although their website promised "on board wifi", there was none. I decided to crochet to pass the time since I was traveling at night, but could not as all the overhead lights were switched off altogether.
When we arrived at what I believe was the first stop in North Carolina, many of us were uprooted from our bus under both the selection and guidance of a second driver, who also barely spoke English. This "bus" turned out to be a 16 passenger van - no charging stations, no outlets and, again, no overhead lights or wifi.
At the second stop in NC, which was a Walmart parking lot, some woman by the name of Lisa told the driver she was going to Raleigh, South Carolina. The driver told her, "I no go to South Carolina", and although she shows him her ticket stub clearly stating "SC", he again states "I no go to South Carolina" and then tries to throw the poor stranded woman off the van - in the middle of a Walmart parking lot, some 400 miles from her destination. She refused to get off until arrangements were made to get her to South Carolina, and the driver then threatened to call the police. A few of us realized what was happening and demanded he call his company and start making arrangements for her transportation to Raleigh as well as arranging for a hotel room for the night, because this was all the fault of the driver who switched her to the wrong bus.
After finally arriving in Wilmington (after another 45 minute delay because of that poor woman's ordeal), was I dropped off at the bus station located at 4302 Market Street as indicated on my reservation?? Nope - the driver decides I should disembark at yet another Walmart parking lot, although my ride was waiting for me at the bus station.
Horrible, horrible service and even worse customer service. Why do you have drivers and other crew whose first (and seemingly ONLY) language is Mandarin or Cantonese who then try and deal with primarily English speaking customers? Do you realize the confusion this can cause, with near disastrous results?
I can hardly wait to see what a nightmare my return trip will be on June 14.