Here you will see the opinions of real people like you who use the services and products of Costco Wholesale (Travel Agency) in Kirkland Lake (Canada).
Now this business receives a score of 4.4 stars over 5 and the rating has been based on 127 reviews.
You may have noticed that the average score it has is very high, and it's founded on a very large number of feddbacks, so we may think that the score is very credible. If many people have bothered to rate when they've done well with the business, it works.
You know that we do not usually stop to put reviews when they are positive and we usually do it only if we have had a problem or incidence...
This Travel Agency belongs to the category of Warehouse store.
Staff are awesome and very helpful. They always take the extra step the help you. Can't get better than that.
The layout for this Sudbury opens on the right side with the eye care on the right and followed by electronics. The following aisles on the right side are the office supplies, home items and care. The middle is the same, fresh food/meat in the back and the far left side is where all the frozen and pantry food is (sometimes reversed in other locations like Kanata). Medicine is the far left side. Food is good like every other location. Bathroom is far top left corner
Great store, service is excellent and if you check the busiest times you can plan accordingly.
Returned an item quick efficient friendly Hassel free
Was great. Wasn't super busy. Staff was nice. Store was clean. Bathroom was clean!
The store was clean, well stocked and no large line ups at cash which was nice for a change.
I always like Costco and go there every time thst I am in town. Because of the recent changes to Covid shopping, there were some items sold out. The staff were working hard to keep up cleaning shelves of empty boxes and restocking. They were very helpful even though they were so busy. Kudos to them!
This store has everything you need. Great Customer Service!!
On April 6th 2021 was at Costco on the Kingsway. For a company that is diverse and I pay membership which I am about to cancel I do not believe I should be treated poorly. I am a human being and The person greeting was very terrible interrogating me for reasons that she should have done her job properly. She acted that way because I am a man of colour which is not acceptable. The manager Rick was terrible coming in to solve the situation after a loyal customer walked in to the store VERY VERY VERY VERY bad customer service.
Yes... Get all the stuff you need.. love that Costco.
Good selection of products to choose and buy from. Nice staff and easy checkout during this pandemic.
It’s consistent with other Costco’s but I found some of the products I get at Costco in southern Ontario were not available. No bocconcini cheese or unpasteurized honey. Tons of parking though, that’s great!
Shopping is great... just not a fan of the cashier system...always sooo crammed.
Absolutely best shopping experience ever. Came from Toronto to buy something that I could not find anywhere locally at that time in early Aug. Mike and Samantha were great help.
Always find hidden treasures at a fraction of the cost.
Always a good place to shop,lots of variety and costumer service is usually spot on.Parking is usually the worst part of shopping here as there's always so many people there.Theres lots of parking,but sometimes hard to find close spots.
The Best store ever.
Very busy and no clean carts
Great experience obtaining a membership very professional service
Very busy but cashiers were quick
The lady made my wife feel discriminated against, not friendly customer service only the lady at the check out was friendly to us. The foods cheap and good deals so guess we gotta put up with it.
Always an adventure to visit this store. Parking lot is busy but the parking space itself is always roomy. The store is always clean and busy with customers. Even on busy days the line-ups at the cash register move along at a pretty good pace. Staff seem to be happy working there and are willing to always help out. They make you feel very comfortable.
Not very busy considering we can only buy "easentials"
Great value store. Missing lately hardly any tools, no work parkas and none trusted insulated work gloves. Parking lot could have improvements like 2 exit lanes and a middle lane to assist with turning. Sure would great to have Costco to add a Gasbar at this Northern Ontario location.
I understand the need for masks in the store. But while trying to purchase propane i was told i needed to be masked, i explained to the attendant that not only was i outside that i was also 6 feet from anybody else and that i also had been vaccinated. Her response was not only extremely rude but also very arrogant. Masks are not law and it was extremely demeaning of her. As she made me the center of attention in front of others patrons. I did not purchase my propane at that point and i will not be returning to costco untill this pandemic is over ... or even ever...
Great tire center and customer service.
best dog and fries in Sudbury. large all beef dog and a large pop, STILL only 1.50$ price hasnt changed.
Warehouse is always clean and well stocked. Need a gas station though...
Big bulk sales portions definitely big but for great price you can buy big for less.
Changing this to a 1 star review. Attempted to buy a watch as a gift this afternoon. It was 15 minutes before I could get staff to open the case so I could see the watch I wanted to buy for a relative's birthday. 10 minutes in line to pay. 5 minutes more at the merchandise pick-up counter before the staff advise they cant find the box. (The watch I got was the last one, the demo unit, but the box was missing in action.) That's 30 minutes now, still waiting. After another 15 minutes of searching for the mystery watch box, I was offered a different watch box from the same brand instead. I declined as this was a gift, and I wanted the warranty card and instructions (obviously). After over an hour, I had my money refunded, left with no watch, and arrived at the birthday with no gift. Leaving a loyal customer so disappointed when they were depending on you for a quick and straightforward experience has made me think twice about renewing membership. At least I walked right out past the 5 minutes lineup to get a stripe on your receipt.
Love Costco. During this pandemic I love how they insist on masks and take is seriously
Awesome store and such good food at the food court. Poutine and hot dogs are to die for. Lol
can buy anything like i mean anything
Love shopping here but it gets busy right away early in the morning even. I always buy too much though even with a list. So clean, so organized and I find the staff is friendly and helpful.
Bulk purchases Good deals on most items Always busy
This is the place to shop. Great in store selection of TV's, dishwashers, glassware, clothing and furniture. If one needs more choices then there is always Costco.ca. We also do 90% of our food shopping here as well. We also use the Pharmacy, Optical and Tire departments as well. Being part of the Membership just makes sense. We are able to have access to the discounts and we get money back at the end of the year which pays for our annual Membership.
Expansive but good prices.
Excellent choices as always and love the staff. I did feel uncomfortable with the amount of people in there today in regards to Covid 19 protocols
A great place for both bulk and personal size purchases. Prices are good. Aside from the amount of people there at any given time I really like going there. Hey also have numerous food sample booths set up throughout if that interests you.
Clean Store Friendly stop very helpful clean restrooms
Good prices on a lot of items but they don't carry a lot of items that are favorites and are sometimes out of stock on things you comment on being there
Super friendly staff, upgraded our card with no problems. Very easy with Mary Ann the sales rep.
Hate the stupid card waving entrance policy. It's offensive.
It’s a very good place to shop because it has pretty much everything!
Good shopping experience
Even when super busy, they keep things moving.
With everything going on with covid the store is organized and the staff are friendly
Amazing store and great location ????
I hate the fact that they don't give bags . So I have to go through the store put it in basket take it out of basket put it back in basket bring it to car put it in trunk take it to home and bring it in house. One peice at a time
I dropped into this location hoping to get an oil change and tire rotation for my vehicle. Surprise, surprise, they don’t offer anything but tire work. So, Plan B was invoked and tire rotation it is! Jeff O. in the Tire Centre explained that it was a 2 hour wait; I have lots of time on my hands at the moment. He queued me/my vehicle up but also took the time to update my online customer file. Apparently, 3 other previously owned vehicles were still on file. Deleted! After inquiring about all-weather tires and their quality, performance, and pricing, Jeff relayed the very positive customer experience/feedback and the fact that I would save over $200 for four tires compared to what was now installed. The kicker was that tire tread life expectancy was 100,000 km. Amazing information! I said he sold me...on my next tire purchase. That’s five-star customer service! During my wait I toured the store.
Staff answered all questions. Great place to shop
In and out. No line ups and all the items on my list.
Love coming here for most of my household shopping and groceries.. Large quantities of items for great prices so this is one of my go to stores for many things :)
Enjoy the awesome quality products but wish the closest Costco wasn't 2.5 hrs away. Love the organic section especially!
Love going to Costco for meats and groceries. Also like checking out clothes and misc. Items. Short line-ups and went thru cash quickly.
Today was my first time purchasing propane at Costco. I was truly impressed with the service. I walked up with my two tanks, placed myself in the line up. I was sure that it was going to be a long wait. That young lady was so quick and efficient, in no time I was taken care of. Came back out after I paid she spotted me and gave me my tanks.
Great place
Love Costco! Good selection. Helpful staff! Fast efficient service at checkout!
Got what we were looking for in a timely fashion. Cash lone was fast and efficient.
I believe Costco has a standard service allover so nothing to critique
Excellent staff. Helpful. Not many people in today. Shopping was fine.
Had a terrible visit to Costco tonight; the associate working self checkouts was extremely rude and had no customer service skills.
Shopping here is always an excellent experience! I especially like how quickly they took action with covid. The employees are amazing, the store is clean and well-stocked, and everything runs smoothly. I've been to a few others, and this is my favourite.
Love it. great for bulk buys, quality goods and even kids clothes. getting busier with the holidays so keep that in mind as you shop, but all tills were open and they sped us through preatty quickly in my opinion.
They had everything I needed. Super busy , but in and out pretty quickly!
Good deals but very busy....customer service lied about being able to give day passes on the phone so unexpectedly had to buy membership when arrived.
Love Costco. They were out of stock of most vegetables in the cooler but I guess that is due to Covid
Had to return a recalled lawnmower...processing a refund was effortless. Great customer service!
Simply put, EVERYTHING! Love the variety, prices, huge bulk packaging, and most things are priced to buy.
Excellent service! Whether it's a return, just shopping or propane, they go out of way to assist as best they can.
Great company very busy
It's Costco nothing special but way better then walmart
Product offering is reduced to mainly groceries as per Covid requirements. I attended the store about 10:00am. The store wasn't busy and lines moved quickly.
It was crazy busy the day we went. Total zoo. I didnt like how everyone ends up bunched up at the checkout.
Busy but organized
Excellent customer service we called ahead to locate a Frigidaire 20cf up right freezer and they tagged our name on it so we could make the 3.5hr drive to purchase it. Happened to be the worst rated freezer they sell but it was priced at $750 so not unhappy yet.
Clean, well organized and most people follow the guidelines. Would recommend.
Love this store...not just for the bulk food but it's a good place to shop for Christmas gift. And honestly who can pass up the Jumbo Hot dog combo for 1.50!!!!! It's worth the membership ????
Was able to get everything I needed in one place. Always love shopping here. ????????????
I am a regular Costco shopper. During this Covid time I am more focused on what I need at Costco. I want in and want out quickly. My question is why the rearrangement of the store again, exspecially during Covid. Your customers are trying to stay safe but wondering around the store looking for items is not something we should be doing at this time.
Very nice workers ,I buy my maet from there
Lots of shoppers! Plastic everywhere... The new norm.
Overall staff is friendly but the staff working at the optical center are rude and discriminatory as which customer reserve first.
It was a special experience going around shopping in Costco complex. The commodities are displayed so that we can choose and the choice is so great that you will find it difficult to decide upon. Those who need bulk quantities can make good use of this facility and can benefit out of this. Generally the commodities are fresh and varied that you can choose the variety which suits you and your purse.
Socially distanced extra old cheddar... 6ft. from the shitaki mushrooms.
Great selection and amazing staff
Great store
Great store to shop , great prices, staff is super friendly well worth the membership price.
Expect to be treated like a criminal for having a expired card but current account. Supervisors speak down to you and treat you like you're robbing them!
A huge selection of products, very efficient staff, and very impressive at adhering to the Covid-19 Public Health Unit protocols.
There where to many people in the store, and the clothes piles where messy.
Not the friendliest staff.. Needs a self checkout so you dont have to talk to the grumpy employees
Good clean store! They have great deals on everything you need
I love shopping at Costco....not sure if this one is any better then other ones as is the only one i ever have went to.
Service is good but just covid stuff is gone out of hand it's almost like if you've hired a bunch of brown shirts from Hitler's past armies stop harassing the public when they're coming into your store it might go a long way to what's going to happen to the store in the future
I had prescriptions to pick up and I was in and out very quickly. No line ups to wait for. Great service
Thankfully finally have self checkout so it makes the line move faster especially when you only have a few items
Loved it people with great employees and lots of goods merchandise lol
Aside from all of the Wonderful things Costco has provided for many many years and are a must purchase, on every trip. I am unable to wear a mask and today on our visit, the woman at the door, offered me a shield. I wear glasses and the first thing I noticed was that I couldn't see my reflection in it. Which is Awesome because that gives me a headache. So, off I went to have fun shopping and left without being dizzy and ending up with a pounding headache. This happened after my 20 minutes power shopping, because I was forced to wear the scarf I used last time. Its this sort of kindness that makes Costco worth the 2 hour trip now.
Our online order was processed and delivered quickly. They made good on the voucher they promised at sign up, even though it took a phone call to customer service. Wish they had a closer warehouse.
Perfect store
Staff was very helpful, and polite, they where enforcing Cvid protocol with mask wearing...thk you staff
Nice to see that the store is kept clean. The check out has improved, they have gotten faster.
Friendly, fast, clean.
Good selection great pricing good staff and clean store
Can’t ever go wrong with Costco Bring lots of money
Always a good experience..have my faves
I really appreciate that your open and serving customers however I went to get propane went to pay and when I went to hand him the receipt and tell him I don’t need it back it rudely said step back please that I did and then went to hand him the receipt and he said I need the clip just the clip. I did not touch the clothes pin from the start because they have not been sanitized so I handed him the receipt and wanted to say I don’t need it back and he rudely said again I just need the clip I wouldn’t touch it so he grabbed and walked away. I think it’s great they are being safe but customers should not have to touch the clothes pin either!! Again thank you for your great and essential services!!
Pretty good place to shop if you want to buy by bulk and I like their meat
Tip: Nice pants are Available for men. Nice store for customer products at relatively wholesale prices.
Never had a bad experience here. Always efficient and friendly staff.
the staged (heavy) cat litter boxes were sold out ..only upper shelf cat litter available. no one around to get it down, had to dangerously donut ourselves. - Cash Register persons didnt ask if we had coupons or cards to redeem...demanding we do not reorganize our goods in the cart... they proceeded to haphazardly pile our good in the cart,(berries&bread underneath heavier items ..ignoring the open Costco reusable bags ready to go in the cart...Forcing us to do it in ths parking lot. felt rushed out like welfare Walmart trash... why do we pay Executive membership..just to be reduced in such a way?? only go to this Costco..because it's the only costco for 500 kms.
Great place for special buys!
Great same as usual ????⚘
The place has everything, which can be a blessing or a curse. Hard to find items, and difficult to find staff that can assist. Unrelated to the store, or the staff, other customers wander around staring up at the top shelves oblivious to their surroundings. Like they have never seen the inside of a warehouse before, completely shocked at the scale of the place. Avoid this place on weekends, that seems to be when the idiots show up en masse.
One place that I don't mind shopping at Great staff and service
Super busy. Everyone stocking up for Christmas.
Great spot to get things at a good price and in bulk
Well laid out. And great selection.
The meat from Costco is always good
Love Costco, always great stuff and great customer service.
Don't mind the store but there are a few very rude people that work here.
Nice staff,prices ain’t bad either
Not impressed wirh tire service
Ample parking. Friendly, hrlpful staff. Clean washroom. Covid protocols in place but could b more measures in place. Eg I personally I believe the belts should b wiped down after each customer especially if there has been package leakage. Merchandise in items not on lockdown kinda limited in variety.
I used to love the store and the staff and I have been there pretty much every week since they opened but I am done with their covid rules .Today my mask slipped off my nose and within 2 seconds as i was fixing it a worker walking by told me loudly to put it back on .Seems like some sort of public shaming . They also have a woman walking up and down the floor with a covid buggy looking for violators and treating them the same way, kind of like a bad cop but no gun .Don't feel welcome like I used to . Not a pleasant experience
I honestly would never go to Costco if it weren't for the good deals. Already, I get pretty flustered in there with all the people; with COVID it is even worse. Still too many people in the store at once (to allow for good distancing), not enough enforcement of wearing masks properly, and some staff even pulled down their masks when speaking to me. But, it's Costco, and it'll get you what you need.
Like shopping here. Always seem to have what I'm looking for.
I’m an avid Costco shopper. However, the Sudbury location has terrible parking. Safety is not paramount when exiting the plaza. Though, this may be a RioCan issue. That being said, Costco does have input when they built this location. Im happy they finally offer self checkout.
It was far better than I thought.
They did a great job with us I like to thank them
Extremely busy, so have plenty of time when you go there. Be prepared for a pleasant experience with very helpful staff and one of the most completely stocked stores I've ever shopped in. Very fresh produce with a wide selection. Just great all around.
Awesome place if you know your prices. Also can find unexpected deals. ????
Not the same without the free samples but still good very busy at times (almost all the time)
long wait...????????????other than that Coscos is EXCELLENT ????????????
Interesting almost all groceries are available
Busy but quick cash out ????
Only problem with Costco is you can't get out of there without spending $200. Go in for a hotdog and come out with 6 deals as well as a $300 bill. Great place place though.
Great place for a walk in covid shot.
I wish we had one in the Sault.
Best place ever
Waited till later in the day, it was a great experience. In and out within an hour and I was loaded up. Haven't stepped inside since before Christmas so was a happy camper.
Omg talk about big store
Perfect!
Always helpful staff. Very busy place but quick checkout.
Great products for a fair price. Staff are always willing and happy to help. I frequent this establishment often.
The employees at the front didn't treat nice.
Costco is a very good place to get brand name stuff at a good price. We like it’s meats, vegetables, jewellery, and everything... I sometimes find great books and home decorative items there as well. They do good weekly or biweekly sales on random items whether in the their flyer or not. Their return policy is amazing. The kids like to eat there. We shop there on regular basis.
Very pleased with my service at the Tire Centre today. Darryl was super friendly, and my car was done in perfect time.
Great keto snacks!
Very good place to get bulk foods. All the staff is very helpful when you need them or looking for so.thing, absolutely love Costco.
Friendly staff and found a pair of pants (the style) I've been looking for for several weeks. Got our memberships quickly and started shopping!!!
This is Costco, need I say more? Very well stocked store, always well organized. Has the same selection as down south. Products are usually of good quality. Awesome return policy.
It's very busy store lots of variety lots of different items
I'm very disappointed with their staff members. Some of them are very rude with no personality, and no customer service skills.
I really like coming to Costco Tue. and Thurs. at 8:00 am in the morning .I hope you keep that open for seniors.
Finally got through the checkout quickly for a change. No lineup for self checkout.
When you get there early you get out fast an service is great
Always enjoy shopping here. However today I was perturbed a few times as someb SHOPPERS were not practicing Social Distancing. One lady in particular came right up beside me at the meat cooler to ask me questions of the hamburger sale. She was literally 3 inches away from me. A few others would walk right beside you about 1 foot away. Its like some are STILL oblivious.
This place I nearly got lost in
Always easy to find what your looking for and all staff are very pleasant
Got there early. No lineup outside. Found everything I wanted. And no lineup when I got to the cash. Can't ask for anything better than that.
Well laid out. New feature all sale items price signs are green instead of the white. Masks are given out if you don't have one. Excellent prices and good selection
Great place to shop, fast and efficient, has the best safety protocols in town
The happiest place on earth ????
Been to this site a few times now & this is by far the friendliest, most helpful staff I've encountered!
Staff is always terrific here. Still don't understand why Costco is open while books stores and clothing stores are closed though
Great place for sales wasn't crowded
Deals are that great for a membership warehouse store
They don't mess around with cocid protocol. Mask up properly or you'll be kicked out .
Covid lineup moved quickly. Many check outs open as well. Quick trip.
Nice place to buy wholesale products.
They don't take Visa... Ridiculous
Great location! They have done a good job with their covid controls. Other shoppers were curtious practicing patience while physical distancing ourselves. Got our groceries and exited.
Tha best...we in Sudbury are so fortunate to have this business in our city.
Terrible.. way too many people.. capacity of 995.. at least a 45 minute wait for check out
Great Costco! Clean and I love the addition of the self check outs for when I'm only purchasing a few items.
Great place for grocery and home stuff. Would love if they can bring halal fresh lamb and halal chicken.
Its a Costco. Ginormous portions at rock bottom prices. Like every Costco they never have enough parking. If your a POC they scrutinize your cart when you leave but if you have a white friend with you they just mark the receipt. Really good tire prices. The hotdogs are still fabulous. The lines at the checkouts are each about 20 yards in length. Typical Costco stuff.
Parking was difficult. The greeter was very knowledgeable and friendly! Good job ????!
I understand that everyone is stressed with the pandemic and how generally busy Costco Sudbury is. However the staff need to not berate customers at the check out. I was absolutely appalled and disgusted by the attitude of the cashier who cashed me out.
Limited choice for halal meat
Best place to buy so many things
Our first solo visit. Went smooth and we were in awe of how many items Costco wholesale has
Was good, not overly busy
Good , a touch on the crowded side for me Nice to actually shop in person though
I called on a Friday to order my contact, the following Tuesday they called and they were ready. I love it !!!!! When I went to get my contact the lady ask me how would I pay, I replied "debit please" then she ask me you probably don't have tap on your card !!!!! I was insulted, she was not pleasant to talk to
Don't go through with someone who's not on the membership and pay with debit and cash. I was buying a lot but they wouldn't believe that the order wasnt all mine. So the cashier called over the supervisor, he said I'd have to pay for all of it with the debit which my name is on. Went to customer service to complain, but they had all ready put back all my grocceries. I had to get them all over again. I wasn't happy, but atleast they opened a cash so I wouldn't have to stand in line again. Big deal.
Typical Costco pretty busy at peek shopping hours
This place can get extremely busy so picking the right time to go is important. That being said it is a great store and don't forget they have a cell phone kiosk......I got a great deal there when I up graded my phone and gift to stay with the same cell provider.
Amazing place to shop and great deals ! ! Love it !
Shopping fun! I do wish they would bring back those huge $19.99sheet cakes-now they have much smaller round ones!
They should have some shopper etiquette signs up. Always good deals on bulk stuff though.
Not very tidy and were sold out of a lot of stock that I made a special trip to Sudbury to purchase.
I like the swift checkout service and the staff that places you in line. Coutesy desk very friendly and well informed, like Natalie. Some items are not replaced to rebuy and that is disappointing otherwise we are happy.
Great day thing kept moving people keeping distance.
Good price and good service
Always great service!