Reviews of Enterprise Rent-A-Car (Travel Agency)

Nave Entekhabi

Amazing service, Chad is a super helpful and nice person.

Frank JR Skelton

Great variety of vehicles and better people!

Nicholas Wong

I can take responsibility for not calling to say I was going to be late for pickup (hence 2 star and not 1 star) - we were busy today getting over the time zone difference, wedding preparations, meeting the priest, etc. And yes, our reservation was at 12, and we arrived at 4 pm. But to get no call for a one week reservation when our credit card was already on file before our car was given away is unacceptable from a customer service standpoint. Thankfully we are resourceful with contacts, but we see no reason to use enterprise in the future if this is a company policy. We have travelled for business often, and never had this issue. I would recommend a policy change - at least a phone call every time - as it stands now it seems like either enterprise, or your location, is interested in the dollar in front of them rather than building the long term relationships and trust.

Jaime Malagón

Joshua is amazing, plain and simple. The vehicle's are clean and in excellent condition.

Erin Crawford

Lyndsay at Orillia Enterprise saved me! I had reservations with discount car rental and they literally contacted me as I was on my way to pick up the vehicle to say that they had made a mistake and had no vehicles available. So I called Enterprise and Lindsay had me in a vehicle and on my way within 10 minutes. Lindsay and her staff were kind and professional and the service was great. I will never go anywhere else to rent a vehicle and i have already been telling others about this great day changing experience. Lindsay is a gem!

Arsh Gill

I had a booking through ICBC and i drove the vehicle for approximately 60-70 kms and i had a deduction of $27. I tried calling them a lot of times for more than 5 days and no response from them. I went to the enterprise and asked for the deduction and they said it’s fuel charges and there was a difference of 16 litres. Am amazed how? I still have pictures of dashboard with half fuel tank, when they assign me the car, and how a sedan can consume $27 of fuel for 60-70 kms even for $100 kms. They overcharged me.

emjolina

Enterprise Orillia has saved my bacon on numerous occasions. The customer service is outstanding. They always go above and beyond to make sure you are satisfied. I will never rent anywhere else. Thank you so much

NEEL PATEL

Great Service All time

James McAlister (Kessbar)

Didn't have the vehicle I reserved 4 months prior

Bill Harrington

great customer service

Eric McClenaghan

Todays experience was good, the last one not so much, but everyone deserves a second chance!

Thomas Stacey

Awesome experience as always. When I arrived, they didn't have the van I reserved, so they upgraded me. Always happy when I do business here, great staff, great service.

Melanie Mcfadden

10/10 service. Friendly fun staff. Great vehicles. 100% will go to them first going forwards.

David Flack

We haven't rented a car in many years, only on our Florida vacations. Anyway, we were extremely pleased using Enterprise here in Ontario. The price was very reasonable (when done online), we were given a 2019 Mazda as the most affordable option, and the fellow who got us on our way explained every aspect of the transaction clearly and did a close look-around of the car before we left so as to identify the current scratches, etc. We did have about a 20 minute wait beyond our pick-up time, but this was because a few of their staff had called in sick on this day.

heavenawaits100

They were wonderful pick drop off the vehicles are perfectly clean and well-maintained

Laura Davies

Dan at Enterprise was amazing to deal with. After being in a motor vehicle accident, he went out of his way to find me a vehicle. Highly recommend this dealership for their service and thank you again! Laura

Michele DeGeer

The girls were very nice, and professional. Picked me up and showed me everything I needed to know about the car.

Patricia Rochon

Unless you have money flowing out of your pocket book, these people don't treat you properly. So expect less than great service if you don't look like you're from the Hamptons.

Karen Wagniere

Enterprise at Kingston, Canada was super. We had a reservation over the busy Canada Day week-end and they said "No Problem", they would make sure we got a car ... or truck ... something to drive. We asked them to pick us up early Friday morning at the Kingston Marina and they were there within 10 minutes. We got a brand new Rav to drive. They were not in on Monday when we wanted to return it but they have a key drop box so that made it easy anyway. This is the best service we have had from Enterprise in a long time.

Shelby

The Staff are very knowledgeable and friendly.

Fernando Torres

Great experience, excellent service. Nice people.

Neil Namuag

If you are looking for a good services and cars/truck, this company is the most perfect for you. I highly recommend them.

Ryan Cooper

Great service, friendly staff, efficient and quick

Benjamin Rempel

There are cheaper places but I never have luck booking with them. Enterprise always has something in a size I need.

Mohammad Qasem Niksefat

Best place to rent a car!! Their business plan is caring for customers.

Chasel J. Weng

Good service

Sheila Borg

Great service! Very friendly!

Jaro Ambeault

Idiots.The staff are absolute morons.

Senson Xavier

Had really bad experience from truck rentals last day... reserved for a truck to pickup by Sunday morning and showed up realizing that the store is closed..... had to drop a day trip with my friends at the last moment... feeling really sad about it, thinking that why they booked me for the closed day..... again when I called a customer care rep a day before they also asked me to show up by Sunday morning... everything that I had was really bad from their side...

Mike H

Great help and fast getting us back on the road

Jess Lentini

Amazing service, friendly staff, reliable cars

Zoe Boudreault

My experience with Enterprise in Prince George was ABSOLUTELY PHENOMENAL!!!! The staff went above and beyond to get me into a rental in a timely matter. I was in quite the nightmare situation due to Wood Wheaton GM. Alexis and Alyssa were courteous, friendly, helpful and their compassionate attitudes eased my stress and made me comfortable. The rental was immaculate, my family and I will be renting again from this branch again in the future! Thank You!

Gail Soucy

Most accommodating and caring staff! Took excellent care of us!

Kody West

I rented a car for a weekend and got a 2019 dodge charger. What more can I say... ????

TheWildOne V

Thanks for the Chevy & the Ford F150 to keep our Family Safe during the Rain & Snow Best Customer Service

Cindi Ellen Ingersoll

No coverage on vandalism but quick service on getting my rental

Scott de Koning

We always have a good experience with Enterprise. Very friendly and accommodating

Melissa Pilgrim

I would give this company a 5 start rating BUT - it's winter and they told me it had winter tires and I've had summer tires that work better in the winter. I called after it snowed to trade this in for another vehicle with decent tires and 3 days later, still have not heard from them. The vehicle is parked and useless in these conditions, not sure what I'm paying for. When living in Northern communities it should be automatic to have GOOD quality winter tires, not the cheapest stuff you can find. Other than this, I have zero complaints!

Jenn Swarts

Excellent service. Always new and clean vehicles.

Christina Melaney Stabrowska

Very busy right now, but excellent use of vehicles through hot weather. Please be nice to the staff, they are so over worked, because of increase of business.

Ken Valcourt

I've used Enterprise service twice because they are on point but don't forget anything in your rental. I left sunglasses behind and was told a pair fitting description of mine were in lost and found. My wife went to retrieve them and was told this conversation didn't happen and sunglasses were not there. I will continue to use Enterprise but will doubt staff honesty.

fatemeh mohammadnejad

Kind and polite staff. We really enjoyed our trip to Calgary with the vehicle we rented. Will rent a car again from them.

Elaine Brear

Fast and convenient! Dan was great! We only had the car one night! All was good!

Tom Wilson

We accidentally left something in the rental truck, and they made no effort to notify us or to return the item. Disappointed.

Sarah Hayward

We rent from Enterprise often, and I have excellent insurance on my own car, so I generally don't buy the offered insurance. I've never had any problem. Until this time, when a stone hit the windshield and cracked it. Everyone from the branch to the claims department were courteous, fast, efficient and made the situation as painless as possible so I could continue on my holidays with little stress. I can't thank them enough, and will never rent from anyone else, ever.

Mxz “Skidoogal” Tnt

Excellent service. Great rental vehicle.

Linda Fair

No worries!

Rayanna Smith

I’m sure the people here are nice but I have to give 1 star simply for safety. We live in the North and this is the car they rented us, the tires are so bald that we can’t even get out of our driveway without spinning out so the car has been parked for 3 days. I cannot believe they are renting cars in this condition, the vehicle definitely does not have even 3mm of tire tread (the legal amount). I drive an older Nissan Versa and I’ve had no problems getting around so realistically the newer Kia should have had no problems. It is dangerous and scary. I’m glad it has been parked but it’s impossible to even drive it back to Enterprise because it of the condition of the cars tires.

Antoine S

(Translated) To avoid !! We reserved our car the day before, everything was in order. The same day we go to look for the car and they tell us that there is no car and that they have tried to call us (which is totally false, we checked, no call was made) . And on their site plenty of cars are available (lie). (Original) À éviter !! On a réservé la veille notre voiture, tout était en ordre. Le jour même on va chercher la voiture et ils nous disent qu'il n'y a pas de voiture et qu'ils ont essayé de nous appeler (ce qui est totalement faux, on a vérifié, aucun appel n'a été fait). Et sur leur site plein de voitures sont disponibles (mensonge).

Belinda Long

I've dealt with Enterprise a couple times, when my car was shop. Both dealings went great. Very smoothly. Both times were through insurance. Everything was always ready. And both times, even had nicer cars provided, than what I was already driving.

Doug M

So I go itto this Enterprise Rent-A-Car, Ask him about renting a car they said they didn't have any left. Instead they gave me two phone numbers and very for me to try and contact somebody in Barrie Ontario instead of doing this minor …

sarah bonnell

Customer service needs some serious improvement. Would it kill this company to educate their employees on how to great potential customers? Will never recommend this company to anyone.

rueroyale6

Customer beware they've doubled their prices in the last month ..what once was reasonable just seems like price gouging now blaming the pandemic .. maybe you shouldn't have sold your fleet.. they have lost my business of over a decade of renting

Erica Mallat

It's a chain, the business side is as expected. I find the service here however to be phenomenal. They will go out of their way to keep you happy, and remember you.

Joe Vegas

I wouldn't waste my time again. Booked a car online but when I got there it wasn't available & then they wanted to give me a pickup truck at almost twice the price. I would rather go, as I found out, to Brantford to rent a vehicle as they have a lot more stock available.

Emmanuel Makinde

So horrible customer service. You can't hire a vehicle other than making reservations 48hrs prior to when it's needed.

wayne Harriott

Great deals reliable service

Jim Pring

Professional, knowledgeable and completely understanding when dealing with insurance companies. Lindsay was a true professional! With my thanks.

Arman Sadreddin

I had a reservation through my Costco membership. When I contacted enterprise to pick up the car, they told me that there is no car available for me! Do not trust your reservations with this branch, they can easily say: SORRY, THERE IS NO CAR AVAILABLE!!!

Bond Bjorgan

Very helpful...made renting a vehicle a pleasant experience. More than accommodating when I needed to extend my rental beyond the reserved dates. Will use again

Aubrey Reid

The staff (Dominic and Ally) are great here. I hope I don't need another rental but if I do, I know where to go.

Kelly Harrison

Will always recommend this company for a rental. Just make sure you take a pic of the gas gauge before you leave the lot so when you return it they can't charge for the fuel that wasn't in it

Scott VanderPloeg

Wow! Great service. Superb experience.

Doug Mason

Very good service, vehicle pick up and drop off very smooth, reasonable price.

John Crossley

Always great service

Dana

Great service here, as usual. Always happy to rent a car from enterprise!

Melanie Kirkham

Staff was very knowledgeable and helpful. The only reason I gave 4 stars is because it is extremely difficult to get a car in and around the busy area that their store is located. I think we were lucky that we could even find a place to leave our owned vehicle while we picked up the rental and I have to admit that I was somewhat concerned about the safety of my vehicle while we were away. It's not in a great neighbourhoood. Best advice would be to have someone drop you off here instead of bringing your own vehicle.

Richard Burnside

Great customer service friendly staff

Jane Hobson

Excellent customer service. Pleasant to deal with. Many thanks.

Graham L

I feel I'm being scammed for insurance money. Take photos before you rent from this site. Pay extra special attention to the glass. The Damage Evaluator card shows a circle the size of a Loonie is acceptable damage for glass. According to the manager that isn't true. Take pictures, take pictures, take pictures. Record a video of your walk around the car with the agent.

Steffen Norgren

Easiest car rental I’ve done yet.

hardy singh

Ash was super nice, fun and went above and beyond to hook me and my friend up with a rental for a last minute emergency trip to Calgary. I really appreciate his help and would love to come back to him always. I used to rent with Budget but now I know where to rent from always. Thanks man!!!

Chukwunedum Uyaebo

Ere is a lot more information on your Pokémon X regards Michael Michael I

John MacLean

Great service

Anthony Hamel

Double billed me then called and threatened collections if I didn’t pay as they had no record. After speaking with 10 different people, I finally was told that it would be refunded. Three months later, a refund happens without apology or compensation for the inconvenience.

Aron Bath

Staff are helpful and good service

Will Quinton

We were offered a rental from enterprise during our wait for parts for our van from trent valley honda. The process was straightforward and the one hiccup we experienced was quickly resolved by their management. I would always recommend individuals to document the rental themselves also with their cellphone and ensure the attendant is marking everything and actually recording it. Thank you for your service Enterprise.

Ashley Cordeiro

Drive anywhere around the world

Ben Bell

Reasonable rates and great employees.

Richard Drolet

Very good service, i recommended that place. I was served by Dan. Ty

Sara Rouhi

I had the best experience by Jessica last week . She went above and beyond to make sure I am taking care of with my ideal rental car. Highly recommend

Tanya Parks Westergaard

Great service

Ben

Had to deal with rentals after an accident. Never had anything comparable to my vehicle, staff were not overly friendly and not very customer centric.

Peter Saar

Great service. Quick and friendly. Vehicle was clean and warmed up. Recommend strongly

dave houston

The pick up of the car went great. But dropping the car off was another story. Dropped the car off at the correct time. They got one of the girls to drive me home. She seemed not too happy at having to drive me home. I parked the car the same spot as I picked it up. Noticed there was ice on exiting the vehicle so I warned her to be careful on entering the car. She said ya ya I know and of course she fell on the ice. She then asked me why I didn't park in another area. It was because it was a busy time and there were no other areas at the time I pulled in. She then said I really got the car stuck and I got out to push and noticed the parking brake was still on. She then made it sound like it was my mistake for putting the parking brake on when I parked the car. Unbelievable!!! Maybe she's new at driving? Horrible customer service on the drop off and drive home. I should have just walked home

Pat Flack

PG Enterprise was so easy and comfortable to deal with. They had a high level of focus on the customer from first contact, through life of the rental (with unforeseen needs to change our needs during the rental time) up to and including the return of our rental.. A great group to deal with! Friendly, offer options, deliver on every commitment made to us from pick up at start of rental to return and completion of billing! Thank you PG Enterprise Rent-a-Car team!!!

Dan Wells

This location's service is above and beyond. 100% satisfied every time.

Doug Pollard

Very good experience. price was best in town . booking ,pick up,return all smooth. no hidden fees . thanks enterprise.

Robert McGarrity

When I arrived to pick up the vehicle it was dirty inside and out. Vehicle had less than half a tank of fuel. When I returned it they said the computers were down and they would email me my invoice. Waited a week then had to call to get the invoice

chad Joice

Usually my go to for rental cars ford ecosport awd for 2 days so far so good

Michael MacHale

They actually do pick you up, nice guy good conversation.

Nick Ryeland

Fast and convenient service, got the pickup I needed

liz

Simple. Nice customer service

Cassandra Cadeau

Dan is great!! Love renting from this location, great service and super friendly staff

gerrie gray

Always friendly staff

Scott Montgomery

I love this location. The staff are very friendly and professional. Keep up the great work.

Frank Cabral

Good staff and newer vehicles.

Roger Green

If you're ever in Orillia and your buddy breaks his leg and can't drive everyone back home, these guys got you covered.

Ryan Morris

Good competitive pricing

Varnek-Edouard Bazile

I love these guys absolutely great services

firedancerforhim

Assistant manager was very helpful and accomodating

Stuart Young

I'm in this location at least two or three times a month, and they have always provided the BEST service, and completely reasonable prices. My reservation has always been available, and frequently upgraded. Plus, their pick up and drop off service is convenient and saves a lot of money that would be spent on cabs.

Steven Lambruschini

Absolutely unhappy! My relative just had a terrible experience here where they charged her $500 to replace a splash guard that partially fell off while she was driving on the highway. This could have caused an accident, but fortunately she is a safe and calm driver and she was able to stop safely. Obviously a previous customer had damaged the part and instead of properly fixing it Enterprise chose to rent it to the next customer, my mother in law! Never have I experienced such terrible customer relation decision. I'm at a loss for words and if I were there I would have definitely spoke my mind about the situation. Absolutely taking advantage of an honest and nice older lady who ended up paying the bill, simply because she's too nice to cause a fuss.

Olivia Lachapelle

Be careful leaving them your credit card number, they messed up and charged something to me that should have been charged to insurance and it's been 10 days that have been "working on it" but no refund has been issued. Annoyed, wish I would have done a cash deposit.

Noah Satim

This was the first time that I had rented a car from enterprise Kingston, and I have to say that I had a great experience from beginning to end. Let me explain. First off, I made the reservation online, which was very straightforward, user friendly, and I was super impressed with the plethora of different rental options! This was amazing, but the best part was the day I picked up the car itself. I was greeted by Sam, who to say that she is an absolute gem of a human being, is probably an understatement! Her customer service, without a doubt, was absolutely perfect in every single way ???? She is super kind, warm, friendly, professional, and she made me feel like such an incredibly valued customer!! What is more, she explained everything so clearly and answered any questions that I might have had. She did an absolutely amazing job and she really is so great at what she does! And lastly, the car I received was immaculately clean, in absolute great shape, and was everything I had hoped that it would be and some! From the bottom of my heart, thank you so much to the wonderful team at Enterprise Kingston for making my car rental experience so exceptional ???????? Keep up the great work and here is wishing you all a wonderfully equanimous day, filled with peace, love, health, happiness, and truly so very much more???? With all the Metta in the world to you all today, tomorrow, and every single day of your lives, Noah

Achim Mohssen-Beyk

I made a reservation ahead of time and I received the rental 5 minutes after entering the office. The car was clean. I got the details of the car explained and was on my way. Same fast service on return. Excellent friendly staff and a time saver for sure

Ben Babins

Workers were friendly and polite enough, but the car I had reserved a week in advance wasn't there when I arrived. Neither was anything comparable. They offered me a minivan instead of a Jetta. Luckily enough, someone returned another car (Toyota Yaris) while I was speaking to them and I took that one instead. Still not close to what I had reserved. Also, read their fine print on the website. That was confusing. Nobody told me I needed proof of insurance, credit card payment only, and the card needed to be the same name as the driver. All things that are understandable and reasonable, but it was a hassle only being told that at the desk. READ THE FINE PRINT.

Neville Malabre-O'Sullivan

Staff is very friendly and attentive, thanks for the great service.

Elizabeth Plummer

The price was very affordable and the car was very clean and nice. I loved the features of the car and the staff was very friendly and knowledgeable.

Adam Checketts

Called looking for a vehicle. Talked to a rep from the southern usa. Thought i was calling midland, ontario Found a vehicle elsewhere.......... ........Then I get a standard automated reply As you can see Chris M never read my review

Daddy Gorrilla

If zero stars was an option I'd be choosing it. Horrible staff and worse customer service. Avoid like the plague. They tried making up for it in the end, but it was too little too late.

Danny Galea

I was pleasantly surprised how easily everything went (this was my first car accident and I was expecting something to go haywire.) They were very pleasant and personable during pick up and drop off. The only thing I would suggest is that if Enterprise is going to allow you to call their office directly, have more people on the phone. It took a few times to get through.

John Barnes

Insurance rental got a car with Quebec plates during a pandemic such a great car took it back 3 days early great experience. Never again will I darken their door.would have rated lower didn't deserve a whole star.

Viridiana OS

Excellent service, the car was in excellent condition, I recommend this place!

Kira Riehm

I called literally almost in tears because another Enterprise location had messed up our reservation and we needed a cargo van for the same day. The service was excellent and the woman I spoke with was so kind and patient, and she got us the van on time!!!! Bless!!!!!!!!!!

Ibraheem Hamdi

Experience was improved over the last couple of rentals to be honest and that's why I have edited my rating to reflect that

Philippe Rivet

Affable & competent staff were able to get my rental ready despite the high demand on a Saturday, coupled with the problem of other customers not returning their vehicles on time. Advisable to reserve online in advance if you're on a tight weekend schedule given the supply difficulties this and other rental companies are currently experiencing. Overall 10/10 would recommend for the busy traveller

Dave Bennett

Service was awesome, we got upgraded, we were more than impressed with the vehicle. Very happy they reached out and confirmed everything was good after drop off.

Keyana Benassi

Amazing customer service! The branch manager Luke is more than accommodating, very personable and does everything he can to make sure you’re happy as a customer!

David Davidson

Fast and efficient

Richard McFadden

Great service

Yashar Morabbi

Always 30 mins to an hour and half late in picking up! Liked the old management better

Dave Arnold

Excellent service prices very reasonable will rent again from them, Jessie and Kristen are excellent customer representatives

Sandie Robinson

Exceptionally helpful staff! The gentleman went above and beyond to arrange a particular type of vehicle for me and then when, at the last minute, my own vehicle repairs were completed earlier than expected and I cancelled, he was polite and understanding and not at all annoyed! I recommend this company wholeheartedly and look forward to using Enterprise again in the future! Many thanks!!

Cindy Kurvink

Jason always goes out of his way to accommodate. I highly recommend this location. Brian Smith is not my real name.

Simon Baleshta

Had to take a car for a single day across province. Called 5 minutes from closing the day before, they sorted me out instantly and had any car I needed. Returned the car late, and after spilling dog food in the trunk. They were very understanding. Very pleasant atmosphere and great work ethic. Easy choice for Kingston Car rentals.

John Ness

Perfect. They were patient. Pro. And extremely helpful. I love these guys. :))))

David Currie

A fantastic place to go and rent a vehicle that you want plus excellent service from the staff :-)!

Brian Frost

Very pleasant and respectful

Mike Sa

Ok

Shahin Hosseini

Picked us up on a Saturday on a long weekend. Very accommodating.

Melissa Bell

Friendly staff willing to go the extra mile for there client

Lisa Reimer

Great service, kind, helpful staff, great car!!

Dave Coleman

Friendly staff. Easy electronic methods to fill out the paperwork for the rental. Great car.

Char Scott

First class service cars spotless and staff a credit to Enterprise, I was with my son who rents almost every week. Keep up the good work.

Patrick Cote

Great service

Ni ck

I booked on my phone the same day. No problems or extra fees. Dropped it off and walked away, the entire process was quick and easy. Thanks.

Val V

Been going there for two years now and always satisfied

Delena Mullen

They have ALL my business, easy in and out..

Bob Lewington

Greatest place to deal with never a problem always impressive.

Eckhard Biller

Good rates and excellent pick up service

Greg H

Customer safety not a priority. This is Northern BC. During my rental temperatures dipped to -30. During this time I had to drive this vehicle on icy and snowy roads for the sorry excuse for tires. They said they're likely at least all seasons, but on snowy rutted roads in town that's unsafe. Additionally this is Northern BC and it gets cold. You would think a new vehicle would have a basic like remote start but that's not the case. Additionally the keys are wired together so you can't even leave one set of keys locked in the car. None of this is done for the benefit of the customer, but is against the customers safety and comfort.

Richard I

The location and staff at the Bath St location provided excellent service. An unfortunate flat tire exposed a flaw in the company stated "road side assistance". Ended up self recovery but was reimbursed all expenses.

Tamara Collison

Dan is awesome to deal with very friendly and got me into a rental after an accident fairly fast, was a good stress free place to deal with

Sadaf Amini

I've rented car here multiple times, very friendly and professional staff. Despite being busy they are very welcoming and helpful.

Richard Brewer

Always the great service.

Justin

Amazing people very easy-going and great service

Starleana Rose

Went to check in to price a car. Doesnt offer a military discount. Very expensive. Booked a car somewhere else for 300..00 cheaper.

Lauren O

Great service

S R

good rentals and great service.

Heather Bernadette

terrible service

Jeffery Pettit

Rented an elite vehicle for a business trip for Monday at 8am (when the enterprise opens) I booked the car 3 weeks in advance. After getting a ride to the Simcoe location I was told the car was not there and that I was told that they would call when it was in and it was scheduled to be there for 11am. This made no sense as I planned for the week and appointments and there is no way I would start my week at 11am. The manager was rude to me and stated that was our agreement and he didn't want to hear about how that didn't make sense to me. I then asked if there was a car available. Without looking or hesitating I was met with a No. I was told to return at 11 and the car I initially rented would be there. I left with my ride and returned at 11 as going to another location would have put me at the same time. At 11 I was told the car still wasn't there but would be shortly. I waited 15 minutes and the manager came outside and told me the check engine light on the car was on but they could give me a vw parked out front. At this point I was very very annoyed but needed a car. After driving the car for 10 minutes I realized the car had not been cleaned and stunk like cigarettes and who knows what else. I then tried to call into a business meeting and the Bluetooth and radio started glitching and didn't work. I called customer service for the 4th time and had someone finally help me and I switched cars at the Brantford location but still in a small vehicle as nothing was available. All my morning and afternoon appointments had to be cancelled and I will have to reschedule all the appointments to another week of travel taking time and money away from my family and employer. I have yet to receive an explanation or an apology. Very dissatisfied and will ensure enterprise will not be in any of my travel plans again.

Beverly Hamilton

Hopefully the staff have changed since 2007 when I was on course in Kingston and they charged me $200 for damage done to the car after I dropped it off in the lot and returned the keys. After that I was too broke to go home again for a while. For a teenager it was a tough lesson. I never forgot it. Over the years I’ve rented many cars but never again from this company

Soroush A

A bit overpriced but good service.

Sara Nowak

The manager was extremely accommodating and made sure I was out of the store on time and I didn’t wait and they were swamped. When I dropped off the car one of the staff gave me a complimentary ride back to the hotel, to catch the shuttle. Will be using these guys again !!!! Car was also super clean and drove well.

Star C

Ridiculous.

Fulgencio Cabral

They treated me now ce when I pickup the vehicle. I don't know how they will treat me when I return it. Will edit my comment later.

Hiren Bell

James is well knowledgeable person who served for enterprise in London with a car lot of over 300 vehicles, he is doing very well for small town like simcoe.

Jess Koppe

Great experience, friendly staff

No Name

I have a rental through my insurance as my vehicle is in the shop. Got the extra insurance since I don't have windshield coverage through my insurance and they lent me a Ford Expedition (Expensive windshield). I told the guy that rented me the Expedition that I wanted to return the vehicle on Saturday so I didn't have to pay extra for the insurance over the weekend. I ASKED HIM if they were open Saturday, he said yes and that was no problem. Now I see that they are closed Saturday. You'd think a person who works there would know when they are open or not, my fault for trusting the guy and not double checking myself. Now I have to return it before I go to work out of town on Monday, and take an hour off work to do so!!

mike fuller

Stinks like B.O AND TERRIBLE CUSTOMER SERVICE

420gotbounce casting

Rented us car we get there n they rented ate rental out. Can u say never again

Doreen C

I waited over an hour to be picked up, right after I left their facility and I was only going 5 minutes away. I was given a car that had not been cleaned out on the interior. I took photos of the sand and dirt and multiple receipts and ATM papers that were left in the car. The insides of the windows were very dirty, difficult to even see out as if the car had been smoked in. It was a film. Chips in the windshield on the driver's side in your view. I also went back to check in about extending and the man that left me wait road side for over an hour saw me as I parked in front of the main entrance door, locked the door and left. I think this location needs to review their customer service and perhaps refresh their personnel.

Lynda V

Awesome customer service. Very friendly and thorough. Would highly recommend.

Martha Ledford

Always friendly and professional service. A companion mistakenly left their passport in the returned rental and they called me about it right away. The pick up and drop off service is great and always offered at no additional fee.

Jason Lessard

I work at a dealership in Barrie and we service numerous customers in the Parry Sound area. I have dealt with Dan on 3 occasions and he goes above and beyond to make sure that both myself and the customers are looked after as quickly as possible. If he doesn’t have a car he is sure to find one as soon as possible and keeps both myself and my customers well informed.

Janet harding

I want to thank enterprises for all their professionalism and support during my time with out my car. This team has show such wonderful customers service and in these times that is rare. I will use this company ahain and again and will recommend it to anyone and everyone.

Jason J. Knott

Bad manager, cost me hundreds and then quite his job the next day.. I am stuck holding the bill..

Joan Catherine

Amazing experience at this point. Nelson Armstrong is knowledgeable, polite and friendly. This is not my first experience with Enterprise and I've always been treated with respect. They will always get my business. If I could post 10????'s ... They would be the first on my list.

Heather Mackenzie

Exceptionally better than u haul in service, cleanliness, knowledge, price, truck size, mileage and they pick you up. :)

Ani Naran

Friendly and courteous.

D'arcy Hodge

decent car for work travel

Don Maynard

Our nightmare experience with Enterprise at Christmas, 2016: On Sat., December 23, 2016 I picked up a white Grand Caravan van which I had booked several weeks earlier. I did a few errands around town that day. On the 24th, left for our Christmas get-together in Ottawa at about 11:30. As I pulled onto the highway the van began to shake when I reached 93 kilometers per hour; at 104 the shaking intensified. I got off the highway. My partner phoned the Enterprise 1-800 number. The woman who answered told him we should go back to where we had rented the van and see if they would give us a replacement vehicle. We said, “Really?” since it was Christmas Eve and we had doubts the store would be open. She said the alternative was that Enterprise would send a tow truck to tow the van to Ottawa. Don asked how many could ride in the tow truck; she said two people. He explained there was a third person and a dog. She said in that case Enterprise could send a taxi to take the extra passengers to Ottawa. This sounded insane, so we decided to go back to Kingston and try to exchange the van. She told us the stores would be open until 2. When we reached the office there was a notice on the door stating it was closed on the 24th. We decided to drive to Ottawa on a smaller highway with a lower speed limit. This added approximately an hour to our trip. On the morning of the 25th we drove to my sister’s house where we stayed for four days. On the morning of the 29th we headed home. Except we couldn’t. We couldn’t get up the hill. When we checked the tire treads, they were very low. The van had no traction. We had to wait for my brother-in-law to sand and salt his driveway before we could leave. It was very difficult to get any traction on even a slight incline. Once we reached the highway to Ottawa we were driving slowly due to the shaking, but we were forced to drive even more slowly because the van was fishtailing. We had to drive below the posted speed limit. We got into Ottawa and called Enterprise. We were unable to get through to the Ottawa airport location but did contact the St. Patrick’s location. We went there and the young man at the counter told us he didn’t have a replacement vehicle for us but he would try to find one. He sourced one at the Ottawa airport and we drove there. The young lady there had a vehicle for us. When we traded our van for the replacement one, she came out and measured the tread on the van we had rented in Kingston. The tread depth, according to her, was (as I recall) 4.6 mm. It was certainly below 5 mm. She said, “That’s odd. They usually change them out when they’re this low.” The replacement van had a tread depth of 5.6mm. The young lady was by herself in the Ottawa Airport Enterprise office and the exchange occurred quickly. She did a walk-around but found no damage to the van. When we returned the replacement van to the 600 Princess St. location we went into the office and spoke to the fellows behind the counter. We told them about the shaking, and our efforts to immediately remedy the situation once we found the van was problematic. We expressed that it wasn’t safe to rent vehicles in that condition. We were told, “We rely on customers to tell us if there’s anything wrong with the vehicle.” I pointed out that this is not a safe way to operate. - and also difficult for us, since they had been closed when we ran into the problem. Then we discussed the problem with the tires, and asked why Enterprise would rent a vehicle in this climate at this time of year without snow tires. We were told snow tires are optional and they are an additional $16/day cost. I explained I had not been offered this option and if I had I would have requested snow tires because I knew we were going to be driving to rural Quebec. Imagine my surprise when I received the letter on 3 January 2017, from Enterprise regarding a damage claim. It took a further few months to sort THAT all out. NOT an optimum rental experience.

Rick Saunders

We ordered a Suv over a week ago .And they said they only thing they had was a mini van when we got there. We did not want a mini van . Also not impressed it had a quarter tank of gas in it . When we asked about the gas they said just bring it back with a quarter tank . So what we had to fill it up , and what are we going to do if we dont use all the gas siphon the rest out. Not the service me expected. The lady who worked there was very nice. If we weren't in a hurry we would have gone somewhere else. Ans they had a suv sitting on the lot aswell. Won't be back.

Jim Rob

Best place for a car. Offered to drop me off in town.

Mark Hutchinson

Quick and easy pick up and drop off.

Andrew Lewis

I had my car broken into late on a Sunday night and was in desperate need of a rental car early on a Monday morning. I showed up with no reservation and received excellent customer service from Cody and his team. Cody had me in a car about 2 minutes after walking in. He dealt with the insurance company for me and even provided me ride back to my car after I returned the rental. It was seamless. The customer service was impressive, highly recommend. Thanks Again!

Grant Nuttall

I dealt with Erin at my pick-up. She managed to be friendly and efficient at the same time which is ideal when picking up a car. I rented a full-size and got a Nissan Altima. The car was very clean and I had no issues. The only issue you might have with this location is their limited hours but that did not impact my rental.

May Kowalchuk

Reasonable prices

Jason Brinkman

24hrs before my reservation, they cancelled it. With no substitutes available. Had to rush to find another rental vehicle. Apparently it's common for Enterprise to over book cars. Do not book a vehicle with Enterprise, unless you want to roll the dice on whether you get a rental or not.

Leila Roseberry

I don't write a lot of reviews ~ but Ash went above and beyond for me recently. He even met me on a Sunday to ensure I had the perfect rental for a last minute medical trip to Vancouver. Very impressed with his customer service ~

Bernardo Sainz

I've had good previous experiences renting here, but this last time they had little to none knowledge of their own policies (as stated in their official web page) and practically accused me of lying about renting with them before. They need to work on their customer service.

R White

Really friendly service! Booth on pickup and drop off. I can't say how nice it is to have had that experience. Car was in great shape and we really had no complaints! Would definitely rent here again if I needed a car!

Ron Pare

The only place I rent

Jim Adair

Is fantastic experience renting a car! Quick and courteous service

Evan Frantzeskos

Great customer service. Would definitely use again.

Harpreet Kaur

i would recommend renting a car from them. reasonable prices with great customer service.always ready to help the customers.

Chad Michell

Friendly staff. No complaints

Kedar Radhakrishna

Great service and extremely efficient staff.

牛肉烧土豆

They didn’t provide pick up service on July 14.

Hazem Kardan

Normally Enterprise is a good agency and the staff are friendly and helpful, however this review is because I just had a very bad experience, and I think management should know about it. Little background story... My vehicle was written off due to collision, and I got a rental vehicle from Enterprise as a replacement offered by insurance company until I purchase a new vehicle or settle the claim. When claim was settled, I agreed with insurance company that they will stop paying for the rental vehicle by end of Nov 13, and I will take care of the cost from that date until I return the rental vehicle, and I called Enterprise and informed them about it, and they agreed. They called me two weeks after to put a hold on my credit card until I return the vehicle which I agreed to. I was supposed to go there yesterday, but I got caught up at work, so they called again today and we agreed that I will visit today to put the hold on my cc. Now here is where my bad experience starts.. I visited the place, and the staff there, James, asked to hold a certain amount on my credit card. I checked on my mobile banking to make sure I have sufficient funds, and gave him the go ahead to hold the amount, but to my surprise he said that it was declined! I asked him to try again, but he said that they can only try once every 24 hours, and that he can't keep the vehicle with me!!! I tried to show him that I have sufficient funds, but he refused to check as he didn't want to see my personal banking info which is understandable, but he did not make any effort whatsoever to help, and did not agree to keep the vehicle with me till next day to come back and try again. Instead, he just sent a driver with me to drive me back home!! I understand a policy is a policy, and the staff have to follow it, but the behavior and the attitude need to be addressed here. Do employees put themselves in customer's shoes? Is it really customer's fault if system declined a transaction despite having sufficient funds? Is it customer's fault if you cannot make more than one attempt in a day? Is it really impossible to keep the vehicle with the customer for another day to come back and try on the next day specially that you have the customer's contact details and address and ID? Is this how a good company like Enterprise treats customers? I wish higher management can read this and answer me.

Frederick Platt

Good prices nice vehicles friendly staff

H Robinson

Polite but not helpful. Not well informed. Wasted my time.

Scott Howells

Great service and great cars. Very helpful staff

John Granger Mitchell

Great service

narjisfathima Mohammed jahinger Ali

200percent excellent service excellent all car's likeble thanks ????

Greg OK

Peter is the guy you want to talk to.

Mani Sidhu

Worst coustmer service by staff espcially by girl named sarah. Very rude and not friendly behaviour. I am really really disappointed by the coustmer service.

Kendra Marjerrison

I've been renting from this place a lot over the past year and every time I go the staff are so courteous, kind, and friendly. I can't say enough good things about the service here! They go out of their way to make sure you're taken care of. Thank you!

Manny Wilson

Excellent service today...

Robert Cox

Always had good experience renting from here although I prefer the location further along Princess St as it has better parking for my car.

Colin Powers

Super helpful. super Pleasant.. always smiling faces and a good atmosphere. a pleasure to deal with.

Lei Zhang

Just remember to return your car on time otherwise they will charge you an additional whole day price even if your are just a bit late. One time I rent a car with them on Saturday and returned the car on Sunday. It was supposed to be a one day rent. I returned the car on Sunday a bit late (less than 2 hours) because my friend cannot pick me up earlier. This place is closed on Sunday so that was off hour return. They charged me for a whole two-day price! If I return the car on Monday I just need to pay the same amount of money and I can ask them to give me a ride back. I shouldn't return the car late on Sunday but that was also the last time I rent from them.

Peter Bohac

Great staff, excellent service and fair rental proces.

Yves Burume

Love the company, always provides great service to me!! They have never let me down, love the pick up and drop off #1

R Singh

The staff is very helpful & friendly.

Taran bains

Worst service

Angela Lavigne

I LOVE this location! A driver picked me up from my home! The staff was incredible super friendly and explained everything! My rental was in perfect condition and smelled great! Upon returning the girls helped set my Google maps to avoid toll routes! They were incredible, so many great things to mention! Dropping me off at work, giving me a great deal with discounts! I'll definitely be back! Next trip will be luxury!! ????

Cody O'Neil

Oliver and his team continuously go above and beyond! I go here Everytime without question and will continue to do so.

Shawn M

Didn't answer their phones after repeated calls.

Tyson Jerry (Dziedzic)

Great customer service Likely the best I’ve ever had at any agency.

Jesse Fieldwebster

Friendly AND efficient.

Jagroop Singh

Amazing staff. Justin made sure I got the vehicle that I had requested and it was nice and clean.

Russellbiz

Great customer service and fast and effective. Had a vehicle in for repair and enterprise picked me up at my mechanics and gave me a lovely rental to accommodate my AWD needs that my suv had . Was super helpful . Thanks again enterprise making my rental experience easy and to the young man at the desk helping me understand terms much better when I had questions about the newer vehicle to help set up my phone etc.

Sandra Audet

Awesome

Jani Urmil

Good Vehicles, Nice & Cleaned and well maintained as well. A great customer service experience I had with the staff. I had some issues with my reservation but they resolved it and offered me a good service. Friendly staff and I’m totally satisfied with my 9-day rental experience.

Joanne Stirr

Awesome service

Mike Cernick

SPECTACULAR service!! Josh went out of his way to make this the best vehicle rental experience I've had!! (I use rental vehicles 10 times a year for work.) Next time I need a vehicle, I'll be calling Josh at Enterprise!!!!

Sara

Friendly staff that got me right into a rental when I had an accident with my car. They made the transaction simple and hassle free. I would recommend using them.

Stephen Ambury

Great experience. Awesome staff.

Nicole Doiron

The young lady was very friendly and fast. Cute dog too.

Brenda Nelson

Very good

Jody Moores

Car interior windows were dirty, and it beeped at me the whole way home for a top up of windshield fluid. I had used it once.

Wendy Terrett

I have dealt with this location several times and never have I been disappointed. The staff are friendly and professional, the prices are reasonable and the cars are great!!!

Michael Strachan

Ally was a very pleasant and helpful sales rep. She is also a great sales person. She sold me on the KIA Rio, and explained all the benefits. I initially wanted the car for 3 days at the special weekend rate. But I phoned less than a day later and asked if I could bring the car back early at a discount. So I brought the car back two days early and was only charged for one day. Their prices are very fair - you get 4000 kilometers for a flat rate instead of 300 km and 16 cents/km after that (from some other companies). Thanx Enterprise!

Kevin Corcoran

Very good customer service!

Jolyene Brown

Very nice staff I have used them a couple of times and had a very good experience everytime.

Shaun Ferguson

Not very good customer service don't return calls

Paul Glendinning (Logan)

I do not write a lot of reviews, but when I saw the mix of reviews I had to add an update. Easter Monday and my vehicle suddenly is in the shop for an unknown amount of time. Enterprise called me direct, arranged a time that worked for both and showed up to the minute. Amanda was professional, curtious and ensured all questions I had were sorted. The customer to the left of me was going through a similar experience. Our information was captured timely, and all concerns sorted. I did not feel rushed or pressured, and received a vehicle similar to my own. As they went to grab the keys for both of us, two other employees came by and made sure we were being cared for. This is the first time I have used a car rental in Prince George, and thanks to Amanda and the Enterprise team, I currently have no reason to look else where.

Jenna M

They did absolutely nothing to help us when we came to pick up a car my sister in law rented for us. Apparently the credit card has to be in the drivers name and cash is unacceptable. We had to wait 6 days until WE could solve the problem, not the staff. They didn’t even offer any solutions or help. When things were finally arranged so that we could pick up a car (6 days later) we waited more than a half hour for our car because the guy still had yet to clean it out or deal with the four other customers waiting to be helped. The store was closing in ten minutes and he still had two customers after us, The only other staff there couldn’t answer any questions or help anyone. He could have cleaned our car while the other guy dealt with customers but he just stood there staring out the window. I would rather be hit by one of their cars than ever rent from them again.

Ed Godden

Always quick friendly service. Efficient and the free rides to and from are a meaningful extra.

rajesh vinoth

Friendly people and very professional

Nico Wilford

Well my experience was trash.

Vince huestis

Excellent service and very personable

M C

Worst place 1 can go for the rental specially if your an icbc claim and was pre booked for over 1 month ahead of time

Aiskd Smith

DON'T RENT FROM THIS ORILLIA LOCATION Had my first experience with this company and I was wary after reading so many negative reports but no alternative available. Maybe hense their bad reviews although my son has no complaints about Barrie location. It was the only rental company open on Saturday weekend...........but only until noon. The Bracebridge agency doesn't open on weekends........wow guess you are not interested in getting business with this practice. I was treated rudely with the guy who was not working in this location as his regular job location. Guess he didnt want to be there. I read in reviews how long it takes to get your original deposit back and sure enough things are still the same. I had a month rental (which they made good money on) and returned the vehicle but when I inquired about my deposit refund 2 weeks after the return they said it was never actioned for a return. Now a month later I again phoned and spoke to the head office in the states and they said it was sent out and I should have received it last week. 2 months and still waiting. Customer service badly lacking with this company locally and head office. Anytime I phone Orillia location the line hangs up after I am on hold for a minute. What a joke of a company.

Ali Ahmed

Fast,easy and friendly service.

Bienfait Luli

Oliver J and his team are beyond excellency in customer service at this location. Unlike other location I have received excellent service at this location for the two times I had rentals at this location. Oliver thanks for your good service. Will always rent and recommend at this location

Vee Freeman

This is honestly the worst experience ever and now I'm stuck with a credit card bill I can't afford to pay. They lie and deceive you. They get your card # then charge you without notice then you call them. They feed you some BS stories saying going to reimburse you then only reimburse you what they feel like. They are very, very deceitful. This is how they are trained. This is the second time that I have been stuck with over $2000 debt. Not Happy. This time you guys will be hearing from my lawyer.

Dylan Johnston

Apparently my personal info has been sold

Ted Lalonde

The Midland office (one over worked rep) is great. Going the extra mile. When you are on your own in the office, that is not easy. Super flexible and super helpful.

Barb Anderson

Quick friendly service.

Doug Carey

Excellent service

Bruce Monkman

Second time using great service . Chad and Dominic very helpful Switched car out part way for more comfort Would use again

Don Pillar

Great staff, cars are always clean and a good selection of vehicles.

Matthew Billard

Super friendly staff, good vehicles. They have made it super easy to deal with insurance, really impressed

Therese Jubran

Very friendly staff and had me on my way quickly in an upgraded car from my original request. Thanks!

Diana Carlton

Just recently rented a vehicle from Enterprise and found the staff very pleasant and helpful very satisfied with my service. Would recommend them anytime

Cindy Craft

Always a pleasure ☺️ Absolutely fantastic staff that goes above and beyond. Peterborough Enterprise is the best⭐⭐⭐⭐⭐

Roger Ekblad

No cars available ????

Tim Barcier

Best rental place in town. They will go well out of their way to help you out.....thx enterprise.

Terri Ann Slaunwhite

Great cars and deals. The staff is friendly and helpful

Nadine Gill

Excellent people

that guy you know

Great Staff, Jess was amazing to deal with and VERY accommodating. I would definitely suggest this office!

Port Cunnington

Absolutely the best service I have every received from a car company. A special shout out to Adam for helping arrange the impossible. We will definitely use this company again in the future.

Lisa Calaitgis

We needed a car last minute. Barb and her staff had a car for us quickly. The car was spotless inside. The attention to detail due to Covid was perfect

jason b

Staff was friendly and I was in and out with the car I wanted in under 20 mins. Will definitely be renting from them next time I'm in Kingston.

bradwin huff

I have been accused of damaging a vehicle I rented from Orillia office as I called them to inform them of the oil leak (thought being nice) but than they said that I did the damage and now charging me over 1000 dollars and they have no PROOF but they don't care so I would never rent from this this company ever!! I am planning on going to court to fight this injustice and hope they get what they deserve.

Bonnie Hubbard

Great people

Mukul Madaan

The cars are not well maintained. Took wrangler and that was out of alignment. Had to exchange the car at another location.

B Dean

Friendly, professional and accommodating. Lindsay was also very helpful when dealing with my insurance company.

Sarah Johnson

These guys suck. First off, they made us wait an hour to even come in because they were "busy". If we booked a car for 9AM, it means it should be ready at 9AM, nothing else. THEN in the end we didn't even end up getting the car, despite being able to book it online (maybe just maybe you should look into that, enterprise???). So in total we were delayed 2 hours and had to spend an extra $50 to get a car last minute at another place. Thanks a lot!

Mohee Anantharajah

Good service

Josh

Needs to learn what customer service is. Absolutely awful experience that I went up the road to discount car rental.

Parminder Singh

Very bad customer service I booked car 4 days advance on the day of pickup they said they don't have a car, Even thye didn't think to give me atleast a call ahead so i can make my arrangements. Totally bad service I don't recommend

Gina Jongeneel

Helped with my car rental after being rear ended.

Jeff Walker

Great service. Reasonable price!

Danny Darwin

Was in an accident in my own vehicle; Dan got me into something right away that I could drive home in. There was a dispute at the other end regarding a pre-existing condition on one of the rental car’s rims. Dan had it resolved right away. Excellent to deal with: courteous, quick, adaptive and professional. Would recommend to anyone!

Ron Grant

I've dealt with this location many times. Always professional & friendly. Price has always been as stated. Never had an issue such as some of other comments. On my experience, I wouldn't hesitate to recommend.

Carol Sharpe

Very prompt on coming to help and very friendly

Anton Wilson

I rented a cube van from this location and delt with an agent by the name of Alex. The truck I rented was not available and they put me into a much larger truck which was not optimal. Having said that , I can appreciate the last customers failure to return the vehicle caused an availability issue for me. The staff at this location bent over backwards to accommodate me and I left this location with the feeling that they really cared and tried their hardest to make me happy. I was happy and appreciate the customer service they offered as a result of a situation that was out of their control. Thank you for the service . I find the service industry In Canada lacks what our US counterparts offer but in this particular scenario I was thoroughly pleased with the care and attention offered me . This was a good experience and I would highly recommend using this location for your vehicle rental needs.

H.

(Translated) We were in BC in May / June and needed a one-way vehicle to Vancouver from Prince George. Enterprise was the only company that rented us a vehicle at a reasonable price. (Dogde Durango) Kris went out of his way, was very friendly and I was very happy with the service. (Original) Wir waren im Mai/Juni in BC und brauchten von Prince George ein One-way-Fahrzeug nach Vancouver. Enterprise war die einzige Firma die uns ein Fahrzeug zu einem akzeptablen Preis vermietet hat. (Dogde Durango) Kris hat sich wirklich bemüht, war sehr freundlich und ich war mit dem Service sehr zufrieden.

Ello Arene

Fantastic staff that always give the best service.

Colin Spooner

Told me they'd let me know when they had a car available, then forgot to let me know so I missed my "appointment" to pick it up. The car I did finally get was nice, but the windshield fluid was empty and there was food in it from the previous renter. Gross!

Daniel Feagin

Easy rental experience, good customer service and a quality car. I had to wait a bit in line for the car, but once I got there, they let me know that as a Gold Member, I just needed to walk out, pick the car I wanted and go - so the wait was a 'user error' and not the error of the company. The car selection is very robust and the return process is literally seamless. I just left the keys in the car and walked away and then ~30 minutes later I received an email with my invoice. It doesn't get much easier than that, especially if you are rushing to a flight like I was!

Chris Buddo

Would not be in a hurry to go back anytime soon

JIM BEST

Rented a few times now and the service is always great

Lianne

Make sure to check your credit card bill. They charged me an extra $100 for using a credit card, then claimed "it is normally $200 and that it was in case there was a speeding ticket or something" but didn't tell me about it up front when I payed and did NOT show me the total amount (my fault probably for not asking but I shouldn't have to). They already have my card information and could charge it after IF that happened. Make sure to ask for a receipt and agreement form up front so they can't gouge you later on. Overall, ok experience because I asked for my money back and it was no problem. If I didn't say anything, I would've lost that extra money. Won't rent from them again for the lack of transparency.

Joey Whitehead

Have rent a lot of cars and truck and have got my $200 deposit back on returning the car. Not a fan of enterprise it all. Go see Jess and her team up the street a discount. And they will treat you right only place I ever go

Tiph Leonard

Had a very unpleasant experience with one particular staff member. I'm a single female and rented the car as the only driver, insuring it for just myself on my credit card. I happened to get a ride from a male friend to the rental place. This staff member gave the keys to my male friend while I wasn't even looking during the visual inspection. I only realized as he was walking away and I was thinking I should follow him inside, that my friend had been given the keys to the car. That gesture was utterly unprofessional and dissapointing.

Holly Hull

Great to deal with, quick and fast and easy!! Thank you!!

Kirti

Nice customer service.They call us next day if we have any question.But they are super busy..overall good.

Lorne Clements

The service was excellent and really great prices. Thanks again

Raman Sandhu

Worst customer service by girls working there Name Sarah i met with an accident and she is worst one who did nothing for men and made me more confused

Andrew M

When I picked up my car, they told me to look out for damage that is golf ball sized or larger. When I dropped the vehicle off, it was a different story and they suddenly become rather unreasonable when inspecting the car. So now I have a claim against me in what is clearly a money grab, for damage that is no where close to the "golf ball" damage, that took me about 15 minutes and the most awkward of angles to find. To make matters worse, the staff member we were dealing with refused to get a 2nd opinion from the several staff members at the location, probably because he was being dishonest. I highly recommend never using this rental agency. However, if you are forced into it by insurance or opportunity, please take very good photographs of the condition you get the vehicle in. Attached is a photo for good measure. Edit: Within an hour of posting my review, Enterprise has contacted me and provided me with an email address. I've sent all the requested information to that email and have heard nothing, not even a confirmation that they received an email. So to anyone reading this thinking it has been resolved, it hasn't.

Michael Hartling

Very friendly and helpful staff. The vehicle I received was clean and most enjoyable to drive. I would suggest Enterprise is the place to go for great service and they get you on you way very quickly. Loved it

Judy Chamberlain

Loved my experience using enterprise rentals. They helped me to get the perfect vehicle for myself and my family's needs while we waited for decisions to be made on our car. A double thumbs up.

Robert Bridges

Friendly helpful and willing to pick you up

Taylor Reid

male 30 something worked very rude. been waiting to return the car for over 40 minutes. this is ridiculous. one person on staff.

Valerie Shaw

Great staff, good selection of vehicles, and love the drop off or pick up option

Debra Gallagher

Spectacular customer service.

Rasleen kaur

Really friendly staff, love their service!! Ready to dig immediately if any problem occurs!!! Impressed by their service-lansdowne enterprise!!!!

Mark Wade

Cars are always clean, well maintained, no issues

Kelly Bauder

Great experience, the prices are high, but customer service was amazing, and man that came to pick me up was supper friendly and helpful. Great experience over all....

Adrian C

Andrew the manager was super helpful and friendly. Not a lot of car choice but it’s a small town so..

Jennifer Swan

Thank you again! Cory is awesome, he and his team are always making it an excellent experience. Polite and professional, I congratulate you to a job well done .

Mel Courneyea

Amazing service

Ina Louise Jackson

Every long wait.

Andrew Fletcher

This is by far the best rental experience I have ever had in my life! Josh is their only employee at this location and let me tell you, he runs this branch to the absolute best he can! He puts all of his effort into EVERYTHING that he does and it really shows! Everything was outstanding and just so seem-less! From the moment he professionally picked us up, helped us load up the rental truck, and brought us back to the location to fill out the paperwork, everything was just top notch and A+! Way to go Josh, you really deserve to be recognized by head office for your amazing attitude and incredible efforts! Thanks again for the awesome experience!

Xinpei Lu

Really friendly staff, super helpful and informative

Susan Edwards

Gteat people clean cars fast and efficant

Tana Dessau

I rented a car from enterprise. Ashley helped me and she was awesome. Would definitely come back.

Dave Doherty

great service

Jay MacDonald

Choose a different company I have nothing good to say except the out of country customer service wasnt bad.

Sarah Conner

Best customer service I have experienced when renting a car. Car was clean and ready on time. Pick up/drop off was fast and convenient.

Willie Lalonde

Service exceeds expectations

Tyler W

My van broke down on the highway and the garage couldn't fix it for two days. Dan made things so easy for me. He set me up in a nice vehicle with ease. He quickly picked me up and even waited while I got my things from my van that was inside the garage bay. Very professional and pleasant guy to deal with. Enterprise should be very happy to have such a great manager. This is just one of many positive reviews for Dan. I will do business with Enterprise again after such a good experience. Thanks again.

J K

Best rental company

Miles Thompson

Only place I would rent in Parry Sound

Luanne Coughlin

Great service

Richard Chapman

Reasonable and personable

Bridget Styler

Rented a vehicle for a week and was double billed or so my bank says . when i asked enterprise he said he only billed it once . not the greatest experience for a first time renting from the place in Prince George verifies

Stephen MacPhee

Unorganized. Website bookings don't make it to the rental location.

s popal

The staff is not very friendly they think they own all the cars and we are loosers

randy kincaide

Friendly staff. Very accomodating

Stephannie Beaudette

Meh

Khalid Alyousef

Went there with a foreign license, they refused to rent me a car based on that my license doesn't indicate what car I can drive (which can understandable), however, they did ask for my passport and a letter from my home county embassy, which shouldn't be a requirement to rent a car as other competitors (e.g. Avis) wouldn't complicate this simple transaction as Enterprise does. If you're foreign national with a foreign driver's license, I'd recommend that you look for other rental options and save the time that you'd waste going there and getting turned away.

Peter Morley

Good experience

Catherine Trim

Thanks! No probs and excellent customer service.

Rhamnousia Adrestia

The staff are friendly here, and they provide pick-up and drop-off service which is great. That said, it took rather too long to checkin and pick up the car. The car was reserved but wasn’t clean when I got there and it was 45 minutes later when I finally pulled out of the lot, so not efficient at all. Also, they don’t have carseats. They say it’s a liability issue so they don’t rent them. I don’t really understand why car rental agencies elsewhere have car seats but not in Kingston. I had to actually buy a brand new car seat from Canadian Tire! Made me wish we’d just taken the train instead.

J R

Great service, they sure do make you feel completely satisfied before leaving! Kyle was great

king steveno

Easy pick up and drop off. Returned a rental with another company to use enterprise. The options on the car were fantastic and service was great.

mike mckinnon

I rented a car from here the lady I spoke with was great very friendly and helpful and answered all my questions. The one thing I didnt like was I paid off the serious xm radio and it barely worked. Other than that it was a great experience and I will definitely rent from them again if I need too.

cao rex

call enterprise in orillia, asked for pick up to the branch, the agent asked me to hold the phone, he will arrange a person to pick me up. There has no signal issues in my phone, and the call was kept on hold for 40 mins without any …

Cindy Mcdaniel

The service was wonderful, professional, and very quick. I had a last minute change and the accommodated me quickly. The car was very clean. The office and staff were all very nice. I would recommend them 100 %

Avelino Marques

Awesome good service

Kim Traill

Quinton drove 6 of us to return the car. Awesome guy!

ed c

Amazing service. They have always treated me great and thats why i will always go to them.

Jessica Belyea

Great service! Gave me the vehicle I had been wanting to test drive too! The staff were super accommodating even at a really busy hour with lots of people making demands.

Sheldon Hart

Incredibly nice, helpful, effective staff. Go that extra mile in picking you up, etc, etc. Much appreciated! Thank you! I'll be back for sure!

Dylan VanHeeswyk

Seems to be always a hit or miss with the location. Some times the experience is amazing then other times they mess up billing and invoices.

Bill Roter

Excellent

Frank Labonte

SUV was brand new and exactly what I needed. Got great service too.

Michael Ivanis

great to deal with...polite ....informative..will rent there again...as i have several times in the past..good job team!!!!

Samantha Zimmer

My boyfriend and I are trying to go away camping. We have had our campsite booked for months. My boyfriends truck's towing connection is broken. I thought for simplicity's sake, we would just rent a truck. I have rented from Enterprise before and its been great. Not this time though. My boyfriend was calling around to a few places to check for availability. We were quoted a price of $207.00. When he called back an hour later the price had gone up to $307.00. How does the price go up by one hundred dollars in an hour? We did rent the truck but this has definitely put a damper on the trip. If you quote a price you should stick to it. This has been beyond frustrating and aggravating. :(

Mary Jane Gomes

Always helpful. A great place. Thanks Dan!

Lex Rosenberg

The service was great, except the guy working there doesn't know that winter tires out perform all-season tires in winter.. and told us they perform the same multiple times. ????

Alex Murphy

I have never had anything but problems with this Enterprise location. Between the horrible hours, poor availability of vehicles, or sales reps giving blatantly false information I would never recommend Enterprise. Steer clear. I booked a car several hours before they were supposed to close, then immediately called to arrange a pickup. When I finally got ahold of somebody I was told they didn't do pickups after 12pm on Sundays, despite that not being posted anywhere on their website. I've also called to book a van in the past and made it very clear to the rep that I was 24 years old. I asked if this would be a problem as for some of their vehicles have minimum age restrictions. She informed me it would not be a problem, and we went ahead with the booking. It wasn't until I was actually at the office and ready to sign for the vehicle that they told me I would not be able to rent the van, and that no other vehicles were available. No alternatives were offered and no compensation for my time was even considered . Terrible customer service. Never going there again, even though I'm an Enterprise Plus customer. Looks like Avis and Budget will be getting my business from now on.

John Dueck

Great

Yury Benyaminov

Great customer service. Sharouk was very friendly and helpful. 5 stars!

Nonna Grampa Stewart

Absolutely amazing service received from Sabrina at this location! We had to rent a truck for our business, and in the process, had to change the booking several times. Sabrina was courteous and friendly at all times, provided us with a great rate, and was sincerely interested in helping us with our transportation needs. The truck was clean and handled well. We highly recommend this location, and Sabrina in particular, to anyone needing to rent a vehicle.

Daniel Abbot

They are always willing to go the distance.

Daniel Arsenault

Had an excellent experience with my drop off. Warm and efficient. Some of the best customer service I've ever received.

Ernie Silhanek

Enterprise car rental continues to provide excellent service and customer satisfaction! During the Covid pandemic staff were professional, wore appropriate PPE, and completed my transaction in an efficient manner. Staff were friendly and helpful. Will continue to rent cars from Enterprise in the future. Thanks!

Jason Rose

Hands down the best rental experience I have ever had. Showed up unannounced with some major changes to be made to my rental and had the issues sorted, a car in hand, and off the lot in less than 15 minutes. Amazing service and great professionalism. I would not rent from anywhere else in the Kingston area - this should be your first and only choice.

Brett Arnold-Smith

Long story short. My personal vehicle was rear-ended and the body shop had Enterprise pick me up and get me a vehicle. I had it for 3 days and hardly drove it. When I brought it back, I was charged $600. I had to explain again, that this is an ICBC claim and the bill should not be charged to me. Then, during inspection, one of the staff noticed the passenger side rear bumper panel looked off. I couldn't even tell since it was hardly noticeable (no pain transfer, no dent etc.). He made me file a claim with ICBC (no accident occured while I was driving). I did this and then gave Enterprise the claim number as I had rental insurance the same day i filed with ICBC. Fast forward to now when I receive a $500 bill in the mail from Enterprise. Poor experience. I called and spoke to their assistant manager who confirmed I did in fact have the proper insurance and that the bill is no longer mine to pay. I appreciate the issue being resolved but the errors along the way were very inconvenient.

Mike Free

Excellent service that goes beyond the expected

Marlene Limpright

Needed a rental after an accident. I was provided an undersized car with wiper blades that reduced visibility and does not feel safe for highway commuting. When I came to the office to exchange the rental at 1:45pm on a Wednesday there was no one in the building and all lights were off. Hours of operation are 8:00-5:00 but the office hours are clearly not accurate as no one is actually working here on a Wednesday afternoon. Very upset with both the quality of the vehicles and the quality of the customer service.

Richard Moller

Great staff and location. Reasonable prices and easy to book on-line.

vidyut banerjee

From ease of use of their website or tele booking, to upgrades and rates, I cannot be happier with their service levels and the vehicles they have. I love enterprise and my account status and free days helps. Got a fantastic new Ram Bighorn for a delivery run....what a vehicle.

Adam M

Always great service not to mention free upgrades. My number one choice for car rentals

Margaret Jones

The price was fine...the service excellent and friendly. The car was sturdy and immaculate. I recommend this place to all my relatives!

Scott Edwards

Great people, it's nice to see a company be so helpful and interactive.

Chris Chabot

Always a first rate experience at this location. Manager Dan is professional and goes above and beyond to be helpful and accommodating. Great place to do business!

Bella Beauty

The manager is awful and non understanding. My honda was taken off the road and they were suppose to give me a rental car, apparently they have only 2 there and refused to give me one knowing I just lost my car and have no way home from orilla and live in Beaverton. Would never rent a car from them totally unprofessional service and horrible management. Worst experience with a rental car company ever

Yvon Paquette

Awesome service. Wod recommend to everyone. They helped us out in a real bind by finding a pickup truck for us since our truck broke down and we needed to pull a boat. Fantastic customer service. Thank You

John Alonzo

Ash Grover was totally friendly and easy to talked to. It was such a pleasure doing business with enterprise..

Alivash

5/5 I had an excellent experience with Enterprise while my car was at the body shop getting fixed they picked me up and dropped me off and when my repair was taking longer than expected my rental was extended no problem a very hassle free experience and would use there services again

Brock Consulting

Very disappointing, didn't inform me upfront that I need additional documents. They didn't have my contact details although you can't complete the online form without putting them in. Chaotic, car not available, didn't ask for winter tires. I do not recommend renting your car there.

Iván Escalera

Kind and helpful staff! I have been using this location during COVID and they make sure everything is cleaned, sanitized and ready before you leave. I wish they were still offering the pick you up option but I understand it is part of the COVID mesures.

Joyce

The staff of Enterprise at Kingston put the customers first, thinking for the customers' needs, and meet the customers' needs whenever possible. They provided fantastic services, and I highly recommend them.

Andy T

Horrible service. Strongly advise to never rent a car there. I reserved a vehicle and the "manager" rented it to someone else then lied about how it happened. Buyers beware!

Alex DeLorey

I've tried calling them three times over the past three days. Nobody picks up. No voice mail. I don't think this place is real.

vivienne rogers

Ranjit, Alyssa and team made it easy to rent a Yukon SUV for our family road trip to Vernon. We had a challenge on the day of pick up but we were able to quickly move to fix it. They were creative and offered us a great option. The next day we got exactly what we were hoping for. The change was super easy and done in under 10 mins. I would certainly rent from Enterprise again due to the friendly staff and great rates. Thanks!

chris hamilton

Very hard to get a vehicle theough them and you are usually stuck waiting!

Jeff Molyneaux

Good selection of cars and availability on short notice.

Guy Pare

Got off to a rocky start, but as soon as Lindsay realized I was just a stressed out parent doing last minute running around for a wedding she did everything she could to help and make everything calm, efficient & friendly. Much thanks to her!!! Enterprise could use more people who understand customer service the way she does. Highly recommend this location.

nadine kingsborough

Great experience, friendly knowledgeable, staff, very helpful

Ammy Kour

Ever before I dealt with rental companies it was a nightmare for me but I don’t have words to congratulate Enterprise that they have such an Amazing staff like Habib and Chris. I had an accident and was expecting to have a hard time with rental as heard from others. 5-star is so much less to explain how they were courties enough to pick me up from Fix Auto Summerside and when my car was fixed, the guys had my back to drop me off at the workshop. I had a VW Brand new Jetta. Amazing driving experience. I don’t know about others but I can assure that Enterprise (Summerside) is not only getting my business but my friends are also ready to have some bookings done for summers. Thank you guys to provide an excellent service. Regards - Himanshu Dhawan

Nigel Peters

My worst possible experience in Canada !!! I wish I could give them negative stars. I was made to feel like someone running away from a crime scene. Took a car on rental and I was handed over the car standing outside ( made excuses about the shop being full ) The girl who spoke with me did not offer any insurance which I thought was strange. Took a deposit of 200 dollars from me which I authorized. Made me initial on her pos machine standing in the flurries Then I gave the car back and discovered the back bumper had a crack. This same girl made sure I raised a claim at the store - it was crowded but no one cared. So I raised a claim standing there - then they demanded 500 dollars as security. Only God knows why when a claim was raised. I declined saying I would talk to my insurance first Then when I was asked to sign off I found something which caught my eye on the sheet. It said I had refused insurance when infact I was not offered it. I told them that and suddenly someone else took over to cover her mistake. After declining to pay I left only to find that Enterprise Rentals had taken 500 dollars from my account without my KNOWLEDGE and AUTHORIZATION. No receipt was provided for the money taken - and they talk about being transparent and professional. I felt betrayed and cheated like I was running away and not wanting to pay. Later I received a mail from their claim department telling me how transparent they would be with the claim - would you say it's transparent taking money from some persons account without their knowledge and authorization. To summarize- please be very very vigilant when you visit this store.They will discuss one thing with you and make you sign for something else.They could have handled it in a more professional manner but choose not to. I have paid them in full from my pocket but the experience has left a very bitter and horrible taste in my mouth

Darren Weston

Great service, the agent who deslt with me remembered me picking the car up 2 weeks earlier. Very friendly and prompt attention.

Mark Pettipas

I heartily recommend Enterprise Rent-A-Car. I can't imagine a more friendly, obliging and caring operation. Thanks for everything.

Carol Moore

Very friendly and helpful staff ... helped us pick out exactly what we needed

Lee Paskwa

There were so helpful at the Peterborough office - courteous and professional in their business

Warren Thompson

Worked there in Simcoe for 3 months but left due to lack of employees and some disrespectful comments from a employee to a customer did not want to be part of that atmosphere

Inka Imbeault

Needed a car in a small town and this firm offered an excellent option. Not opened on the weekends required somewhat a change of plans but within bounds of convenience. I'd advise to book ahead on-line as their limited supply of cars would make it difficult to acquire one. Overall the service was good and friendly and most importantly prompt.

David Vosper

A good rental car place - they would get more business from me with lower drop fees . . .

Barb R

I have always found the Kingston locations of Enterprise to be organized, their people helpful and pleasant. This is now my Go To rental company.

Ivan

Good service

Filip Tombak

Everyone there is fantastic, always have a smile even while having to work is crazy weather conditions (suits and ties/winter storms)! I'd always recommend them!

Sam Xiao

Omg. Despite being super busy, the staff was amazing. Best customer service The car was immaculate and I went rent from anyone else now

Norman de Bellefeuille

Best rates in Ottawa. I dealt with the office on St Patrick's and they were very polite and attentive. My go-to for car rentals.

Patti Smith

Great service!

David Turner

Prompt service

Joe Parent

Rented from other locations without hassle multiple times. Was told on the phone by 2 different people there would be no issue paying for the rental via debit, as long as they had a credit card on file. Got to the counter, was told this was not the case. That I was to return the vehicle immediately. Even tho I had come before the drop off time to pay for the vehicle. Forcing me to wait almost an hour for a cab with all of my belongings outside. While outside, I could hear the person laughing about my situation to other co workers. I think some of the employees need to be re educated on customer service. Not to mention when I picked up the car, I was told that I was not allowed to return it to a different enterprise location as he "had cars stolen before"(which I believe was said because I LOOK young) making my rental from CAA pointless.

David Larmand

Josh was Great! Thx very much!

Andrew Gordon

Friendly and helpful staff.

Edgar ZHANG

Don't choose this company, you won't get any protection.

Joshua Gambler

Very accommodating and understanding

Bob Machin

Great Quick Service! Thanks Samantha!

Martina Newsham

Very friendly. Reasonable price. Car was very clean.

Starr Grahame

Friendly staff

Kyle Campbell

Wouldn't recommend if you have other options. Better off renting a uhaul.