Reviews of CAA Store - Kingston (Travel Agency)

Doug Warren

Not a member, but I was treated very well. Got what I needed and was a relaxing and pleasant experience.

Debbie Thompson

I have to say today I'm disappointed with CAA. My husband couldn't get his truck started this morning he has to be to work for 7:00 am so he took my vehicle. After speaking with our Dodge dealer tech going through some diagnostics which didn't work, he said "have it towed in". So I called explained the situation to the CAA associate gave them the card number our home address explained hubby classed as essential so he had to be at work still Nope won't come unless he calls in. So I get him to call from work still Nope won't come he has to be here He's been a member since 2011 given our situation with everything else Covid stressors one time they could have come. Instead they tried to sell me membership deals completely unexceptable.

John

Usually very helpful people, although I get the impression they feel they're doing you a favour by doing their job.

Cathy Herbert

Organized and my customer representative was very knowledgeable and helpful. I am so glad they take payment via phone.

Robert Tello

Not friendly or helpful staff

Sarah S

Super fast service, got an International Drivers License in under 15 minutes.

T Smith

Friendly staff and lots of travel gear.

Tim Eyre

After state farm sold out to the Quebecers, Des Jardins hiked my insurance over $500/yr without explanation so i checked out CAA and they got my insurance rates back to where they were before, plus i got cheap renters insurance and practically a free membership too.....my mother switched too!

Sharon Dunn

Lots of great items for travelling, a bit on the pricey side.

Winston Athcr

We go there to get our movie tickets and pamphlets for traveling excellent service

Mikhail Nediak

They are surviving curbside now but it is still quite efficient. Courteous service!

Tom Houston

This CAA is my home base. I stopped by for a trip tick for Newfoundland it was produced as we waited. There are lots of goodies to make your travel better. You can book a trip, get auto insurance, purchase traveler cheques. I spent a lot of time checking out all the neat stuff. Everyone should check it out.

Edna Malderis

Not much help for my road trip

amninder singh

Wonderful service. They are very friendly. They are not racist.

Time Print

Very nice and professional staff.

Nicolle Melanson.Powell

We had a breakdown on our way home from vacation. The CAA tow-truck arrived very quickly (amazing actually), found a service station that was open on a holiday (before coming to get us), diagnosed the problem and got us to a Canadian Tire Centre (on Division St.) that fixed us up immediately - wow what a relief. Thank you so much for the great service. The friendly, chatty driver helped to take our minds off our troubles too. Great service.

Adam Legroulx

Great coverage for a reasonable price. Also found out great info on their travel insurance for both out of province and out of country.

Krista Veenstra

Always excellent service ! Thank you Brenda !!

Saket Mittal

Waste of time. The travel agent knew nothing.

Jennie Marshall

I like this place. The agents are well informed. The ATM converting to foreign cash, is so handy! Looking around the store, reminds me of things I may not have considered bringing on a trip. The price points for these items may be a little high, though.

j k

as always " Great"

Clay Hayes

Gave me very inaccurate information which caused me to pay a random tow truck company hundreds of $$$

Derek Gateman

Helped us book travel, first time we used a travel agent, very happy with our trip and experience.

Christine G

Always friendly and helpful, with that added advice that can only come from experienced agents.

Ashley Leeman

Always helpful

David Algieri

Very helpful and knowledge about travel plans

Chris Haley

Good service for photos.

Wilbur Azevedo

Great place to purchase discount theme park tickets.

La Vern Simkins

Great service for your car good and very helpful people.

Soroush A

For a car-related company that markets itself as travel agency, they had very limited knowledge about using an International Driving Permit. And 25 dollars for an IDP which takes 10 minutes to issue is a bit steep.

Shesarrived

Locked my keys in my truck 2 hours from home with a car full of groceries for my daughter who goes to school in Kingston. It was a very hot day too! The CAA service was excellent, they said they would try to get my call bumped up as I had fresh meat and frozen food in the car (overheating). They were there within 30 mins and unlocked the car in about 2 mins. Thank you for making my out of town trip not a disaster! I have never used any of your services before and this was well worth the money I have spent over the years for a membership.

Doc B

Utterly inept because understaffed. 30 min to be served, and six in line behind me.

Robert L

Great service

Scott Howells

Great service quickly guided us through the planning of our vacation/honeymoon

Donna Brown

Nov 12/19.. Today I needed a tow truck to get to the nearest garage. CAA sent me a driver named 'Sterling' (from Kingston) who was the most helpful & knowledgeable driver I have ever met. He was so professional yet was able to make me laugh throughout the process. My extremely stressful day turned into one with an excellent solution and one full of laughter thanks to 'Sterling' and his excellent personality !! Please give Sterling a big thank you and an award or raise or bonus !! People like him are so rare !!!

narjisfathima Mohammed jahinger Ali

Wonderful place lovely time with friends and Families ♥️????

limestone holiday lighting

I was a long time customer with no complaints. I tried to return and learned i was classified as a new customer and had to go through their preferred broker. It took them 2 days to call back. By then i already got insurance elsewhere

Jorge Teijeiro

Lovely staff.

Terry Campbell

CAA....GOOD TO HAVE

Brenda Nelson

Excellent service good prices

Kevin Corcoran

Being a Member is the Best.

Jean-Francois Désilets

Great helpful staff

Thomas Dunn

Very nice staff

human

Fast service.

Colleen Sadler

They are just amazing at every turn! Great coverage, plus speedy courteous and service! If you don't have s CAA Membership for your vehicle I suggest you get one immediately! So far I've had to have my car towed and a boost! For $ 100.00 a year you can't beat their price!

Andy Alger

Top notch, know there stuff, talk to Brenda Wing.

Don Gray

Service

Heather Mouradian

Very nice. The minute I walked in the door the girl at the desk asked what she could do to help me. I paid my CAR car insurance and inquired about roadside assistance as I do a lot of driving for work. I couldn't believe how inexpensive it was for 1 yr gold member so I signed up and can now have peace of mind as I'm driving around at 3 a.m. delivering my papers not having to worry about being stranded somewhere especially with winter coming. Thanks CAA

Mary Lynn Jefferies

Fabulous service. Linda and Chris are the best. Knowledgeable, efficient and fun. There for us if something unexpected pops up on a trip.

L Santos

It was great

Debbie Moore

After waiting in line for my turn while one woman at her station looked only to be working on her Tim Hortons coffee, the woman who served me started out well until she took a 5 minute call in the middle of serving me - she should have put her on hold and let me have the map I came in for.

Dawson Link (Dlink)

Always great dealing with the amazing staff with CAA Kingston.

Rob Carfa

Love caa

Fran Chaisson

Great service and great staff...

Harp Grewal

They used to answer their phonecalls, not its just a robot telling you they are too busy to serve you, leave a message. Lot of help that was, you were nowhere to be found when i needed you but you have no issue charging my credit card and i got squat out of it. Visa roadside showed up to do your job.

Spero Betas

EXCELLENT CUSTOMER SERVICE. My muscle car decided to quit on a Saturday night. Pulled over and called CAA. The Tow Truck Operator arrived within 45 minutes. His name was Sterling. VERY professional and passionate about Muscle Cars. Complete care and respect for my particular vehicle. Please accept my thanks for a job well done. Pass along my satisfaction to Sterling. Cheers. S Betas Kingston Ontario

Jordyn Taylor

One of their contracted drivers picked up my car after it broke down in a parking lot (at the store owners request). When I went back to pick it up at the store, I had found out what happened. However, no one could tell me where my car was. The agent I spoke with "couldn't tell me" where it was towed, so I asked to speak to a manager. When the manager came on, she said they couldnt track it, as it wasn't towed under an account (that we knew of). BUT, she went above and beyond and started calling their contracted drivers until she found my car. A HUGE thank you to that manager. She really did go out of her way to find my car!

Bill Wilkinson

Very helpful staff reasonably priced and well made products they are very knowledgeable

Jim Lansdell

Required CAA service today. I could not believe how quickly they responded with a tow truck. Driver fron Jack's Towing Kingston assessed the situation and proceeded on a safe and professional manner to remove our truck from the ditch. Not a scratch, done fast with great idirection from him. Out and back on the road in 20 to 30 minutes from the time of our call. Thanks for the great service!

Dory van Vorstenbos

We are CAA members and this was not a good experience. The agent who served us was rude and getting any information from her was like pulling teeth. This woman should not be in the hospitality industry. The "free" handouts available to members were kept behind the counter and not available for browsing. Complete opposite of our experience at the Ottawa branch which was the exact opposite and beyond 5-star. Also, when enquiring about upgrading our membership to include our RV she said she could not help us and told us to call an 800 number because our membership originates from Ottawa which is Eastern region and Kingston falls under South Central region. Bizarre to say the least. Last I knew Kingston was located in Eastern Ontario.

John Whitmore

Located in the Rio Can Centre, CAA is there for all your travel needs. Trip Tiks, maps, insurance, travel agents, they have it all.

Linda Millar

great service and great ins

Kim MacMunn

Great Travel savings Penny is Awesome for booking our travel dreams and making them a reality ????

Rebecca DeSalvo

Just booked my second trip with Alicia at CAA Travel in Kingston. She is great and we trust her recommendations and opinions!

John Yannakouras

Very friendly staff excellent service

Mady Martin

Very good service!

Natalie R

Helpful staff and useful travel guides

Carol Slade

Great travel agents, store

Amanda Austin

I love caa insurance great people who actually care shout out to heather from the Kingston store she's super awesome and soooo helpful

Steven C

Friendly, efficient and knowledgeable. Got some great maps.

Sherry MacDonald

Always friendly and informative

Jonathon Marve

Just what I was looking for GREAT location

Scott Wellsman

Chris was the best. She took care of all our cruise plans and had to navigate some tricky items with the cruise line as I had some previous credits that I wanted to use. She was able to have everything transferred to CAA and was able to ensure the cruise price was what I expected. Chris / CAA also provided some additional perks for on the cruise which will be great. She also did an amazing job booking all our air and hotels for pre and post cruise. If you want the absolute best ask for Chris.

Rock Hard

It's great very help to have