Reviews of Rail Travel Tours (Travel Agency)

Tamara Maile

Made the best of the trip.The tour operator has no customer service skills. When concerns were raised...and there were several his immediate response was to place blam/responsibility on other service providers, which I could understand if he was offering to assist with the concern as he was the tour owner/operator. There are multiple reasons why I would not recommend this company but my top 3 are the owner/operator has no customer service skills had often blamed the guest and provider, the trip was poor value and poor quality (meals and transportation) for the cost. The owner/operator is very unresponsive to manage concerns complaints about issues that are his responsibility. We are still pending financial reimbursement from our trip. No contact or follow-up offered or provided. Overall Churchill is a great trip my recommendation is to look around for other tour providers.

Richard Melin

Tasty pizza at a good price.

Diane Findlay

One star is too much for this company. Rail Travel tours should not be in business and definitely not serving seniors. The customer service was a disgrace, poorly organized and everything was on the cheap!. Hotel rooms were booked on the wrong dates by the company and in accommodations that would barely make a 1 star rating as they were UNDER CONSTRUCTION! Forcing the seniors to go from one hotel to another in the same town because they didn't book it ahead of time or forgot to book it. Over-priced and over 95% of the travelers on our trip from Winnipeg to Prince George were very dissatisfied. It was sold to the passengers as at least a 4 star trip but it was low budget all the way for a very high price. No company should be allowed to be in business especially when they treat seniors so poorly.

S Borgman

Terrible company. I wish I could give a zero star review. My parents (both seniors) just returned from the ‘Fall in the Canadian Mountains’ trip. Once the payment was made, the company would not return any calls or emails about trip details until we got a paralegal involved. Accommodations off the train were at the worst possible hotels with terrible service, unsafe bathrooms (no bath mats, no handles to get in/out of baths - absolutely unsuitable for seniors), and rooms far from the entrance where baggage had to be carried up two flights of stairs. In one hotel, the only clothing storage was a hanger dangling from a nail on the wall. The front desk told my Dad that most guests bring their own hangars. What?? One excursion was a 90-minute bus ride each way to the Columbia Icefield for an all-terrain vehicle tour, which WASN’T EVEN RUNNING that day. Even though this excursion was included in the cost of the tour, no refund was given to the tour participants. Meals served by the tour organizer were awful, including a frozen meatball, macaroni and corn dinner WHICH WAS STILL FROZEN. My parents paid a lot of money for an absolutely garbage trip. Every aspect of the trip’s organization was mishandled and managed by complete amateurs.

Maricar Gotiongco

Lots of seats just to hang out and free shaw go wifi internet

nick jones

This tour company should be avoided. The trip was poorly organized. While the trip from Winnipeg to Melville was nice as we were in the dome car, VIA does not own its own track. There can be delays as the passenger train waits for freight trains to pass. We were only 10 minutes late getting to Melville but we had to take the bus back to Winnipeg as the train was going to be hours behind schedule. The Classic Inn in Melville is a dump. There are no smoke detectors. See photo. The food was terrible. Except for the Yorkton Museum, the other museums were mediocre at best. The tour leader was reluctant to share information on the trip home. He actually wanted to have stops on the way home as the bus would arrive before the scheduled arrival of the train. This was an expensive, disappointing tour.

Colleen Withoos

Just got back from Belugas in Churchill. Had a great time. The train was quite late getting into Churchill, but that was the railways fault as there was not a replacement crew available and our engineers had to take mandatory rest period. The meals on train were very good. When we arrived the bus was there to take us to hotel. We had to use some of our free time to do a couple of local tours in town and really saw almost everything fairly easily. We were supposed to go on a boreal forest walk but it was raining fairly heavily so we misse Kimd that but we were kept busy on a bus tour outside the townsite. The hotel in Churchill was more than adequate although the meals were average at best. If one takes the time and chats to folks you can meet some. Very cool nteresting people with wonderful stories. We saw Belugas in harbour, went to Fort Prince of Wales,. took in the missile range, toured a wonderful museum of native art and history, went to Cape Merry, got up close to the grain terminal in the Port and even watched the second grain shipment arrive. Our tour guide did his best to make sure we saw and experienced everything we wanted. There were things beyond his control and our group just rolled with it and we had a great time. This tour had several 80+ year olds, a couple of other medical issues including me with a broken heel(2weeks post injury) and on a foot powered scooter. There were a couple of places I couldn't scoot into (got pushed to the Fort in a tundra wheel chair), but I did all the tours including getting on and off the boat. Would recommend this tour, even if you have a gimpy leg!

Jakee M

Although some of the historical sites we visited were worthwhile, the overall trip (Superior Colours) was led by amateurs and was a big disappointment. I would never recommend this one to anyone!