Reviews of CAA Manitoba - St. Anne's (Travel Agency)

RH House

A total mess with requested Canada Parks pass. Reception doesn't answer nor return voicemail messages left. Then central "contact us" email centre promises things that dont happen. Get there to StA branch. Zero stock. Have to go to KP branch. At rush hour and construction delays. Then no member discount given. I will be following up directly.

mm horricks

I attended their " Car Fit " program and I was surprised at the things I learned. It was a interesting and valuable experience of course I learned a few things about the fit between my car & myself.

Rolly Gagné

Very good service

Macgregor Benning

Great service for passport photos

Austin Ducharme

Great quick service. Got travel insurance and my passport photo here, probably 15 minutes max.

Robert Hagenstein

The staff there was very helpful. They even offered up answers to questions I didn't think to ask.

Tania Altomare

Got travel insurance for my daughter. Staff helpful and friendly. Never have to wait long.

Jessiey Kittle

At only $12 a month for the most expensive package their services are truly affordable for everyone ???? Can't imagine not having them now ☺️

gravittii

Ima caa member so I get free passport photos once every year. Comes in Handy. And I was here for to take the photograph.

Sherry Forte

Fast knowledgable staff

Russell Watts

Great travel agents! Descent prices on luggage too!

Leslie Brackenbury

Merchandise inside and very friendly service.

Jay Manalang

Novella was awesome to deal with. She educated me in getting the proper coverage for our trip to Mexico. Thank you

Devinder Kumar

Even after trying for over two weeks I was not able to talk to any CAA agent to discuss my Home Insurance Policy which was due for renewal. The receptionist at St. Annes CAA office took my phone number several times and has told me that someone will contact me but I did not get any call back. Upon personally going to St. Annes office I was told that without getting an appointment I can not meet anyone as all agents are very busy. I have been a CAA client for over 15 years and this is the first time I have got such an experience. I tried to explain to the receptionist that it is important for me to renew my policy before that but she was not willing to give the required appointment. I even sent an email to the CAA @contact us. I got a reply that someone will contact me. Still nothing happened - no one contacted. Perhaps, the CAA staff is too busy and I really wish them well but their apathy has really perplexed me.

Cee Bee

Very helpful! Appreciated our travel agent!

Sung Joon Kim

Great CAA office. Kind and supporting staff.

Kenneth Amadi

Clean environment. Friendly staff. Covid prevention protocol observed

Iryna Maiboroda

Was very happy with the service and home insurance coverage that I got from Natalie. She is the best insurance broker I have ever met. She listened carefuly to understand what is important to me then came with the best quote. I will gladly recommend Natalie to my family and friends.

DriveShaft Drew

Planed my trip for me awesome

Gilles Desrosiers

Excellent place to go for all your travel needs .Trip- Pics outlined for you . Also travel insurance and driver's licence or passport photos ????. A one-stop travel shop ????

Philip Fenez

Great service

D Whillans

Best place for travel

Guy thierry

Best car assistance and insurance

Chen Wang

great staff and services

Ben Rogers

Helpful, friendly service. Neat travel goods and gadgets.

Sumesh Gandu

This place is awesome the staff is so courteous and helped us in timely manner.

Katia Voyer

Good services.

Jason N

Great workers and very polite!

Geoffrey

This location has a large parking lot. I have never seen it full. The parking lot is easy to access and to park. The entrance is eazy to locate and use, no stairs. Once you enter you are greeted by friendly staff. The staff will enquire why you are visiting and how they can assist you or point you in the right direction. They have clothes and travel supplies. They offer many travel services. They have friendly staff and a great amount of good travel advice.

Wesley Hazlitt

Went for passport photos. Who knew? Great benefit, as a plus member my wife and I each received a free set for use as employee ID photos. Our service was fast, friendly and safe!

RACHEL SOUTHALL

If I could give negative stars, I would. WORST SERVICE EVER!!!!!!! We were there on Monday to request an insurance quote for our cabin, since our home insurance is with CAA as the broker. The receptionist took our names and told us to have a seat. No problem. Waited a while and then a very nice woman explained to us that she couldn't do any quotes, not sure of the reason, and she gave us the card of a co-worker to call in the morning. Whatever you do, DO NOT DEAL WITH NATALIE. She doesn't listen, is rude, and very hard to understand. It takes alot to get me worked up but when someone refuses to listen to what is being said on the phone, I have no patience for that. On more than one instance, the information that I gave her and then the information that she read back to me were completely wrong. So, I would correct her and she STILL got it wrong. In the conversations with her I was called a liar, without her actually saying the word, I was told that I was being untruthful about the property because she pulled the realtor listing. That's fine. Pull the listing. I knew they would but don't tell me I'm being untruthful about one of the buildings on the property or the wood stoves. It's a hunting cabin. No water. Was told that wasn't possible. I'm now in the process of moving my home insurance to another broker. Too bad because the woman that we had when we obtained our house insurance was amazing.

Victoria Phoenix

Excellent service. I have gotten passport photos, planned trips and pay my autopac at this location and have had nothing but fantastic service.

Garwood Robb

My wife and I would like to meet about travel insurance with a rep at the St. Anne's office. When we called the St. Anne's number we were sent to the call centre. They tried to connect us but didn't get anyone. I tried a second time to set up an appointment by calling the same number. Got the call centre again. He said he'd transfer me, nothing! I called the number on the back of my card, and again got the call centre. Cannot reach St. Anne's at all after four attempts. Finally the call centre said they'd try to Skype with them to let them know we were trying to get through. I lost it and said, forget it. I phoned again the next day. Call centre again. Today I phoned this afternoon to St. Anne's and again got the call centre. Cannot set up an appointment for Friday as we wanted to compare two insurances with them so we are just going to drive there and see if we can meet in person on Friday morning. Have never had this trouble before trying to reach St. Anne's. The personnel at the office are super and very helpful if you ever get through to them. Frustrating beyond words!!!

larry gillings

Great service , friendly

Akash Singh

Was in to get an international drivers license. The staff was great and friendly. Was done in under 15 minutes. Recommended

Ernie Shemeluk

A great pleasant group of people working at this location, always eager to help out.

Scott Crang

Finding our next destination

Bradley Laing

Good service

Ted Hawley

Absolutely an awesome experience. Very understanding.

sandy konechny

We had Alexandria wait on us, what a beautiful person, friendly Informative, explained everything to great detail, we Thoroughly enjoyed our experience with her, left CAA , feeling Totally confident with our plans. Need more people like Alexandria in this world Sandy konechny

Agnes Gosselin

Great help. Staff every nice.

Nancy McQuade

We have had nothing but excellent service and the staff are always pleasant and knowledgeable. We have purchase insurance, road service and product and have been more than satisfied with everything.

Jagdeep Sidhu

Tow truck showed up at 2 pm next day after I called CAA at 6 pm in the evening. Then, he left my vehicle on the street infront of someone else's house. Really bad service

Angela Bailey

Great customer service. Good selection of travel related items for purchase. I haven't used their travel agent services but have acquired travel insurance at a reasonable rate in the past and also an international driver's permit - they made the process for both very easy.

Curt Smith

Despite GPS and Google maps and smart phones, I like to have a map of the area that I'm travelling to. CAA provides that for me and the travel books provide valuable insight into the areas to be visited. Also with a map handy, we are less apt to end up taking a route that is dangerous or makes sense because it is GPS recommended.

Bill Lucenkiw

Don't go anywhere without them

jim kyrzyk

Went to purchase CAA for my wife for the first time,I had to struggle for service, finally I was served and got the card, went back a year later for renewal and again.... no service, waited and requested service but I guess i was in the way, so this time I walked out the door never coming back.

Michelle Anseeuw

Good travel insurance

Jason Hopko

Customer service lacking as far as poor follow up. Dealt with a rep named Ajay (not sure of sp) at St. Anne's via phone. Asked for a quote, gave him all the info, and then....nothing. Had to phone several days later to complain and ask them to do their job at a bare minimum. Still waiting for said quote....guess it's another broker now.

Donna Gylywoychuk

very friendly obliging personel.. have been a member for many years.. have never regretted it..

Michelle

Great customer service. Great maps for many destinations- including Europe. Friendly staff. We had no problems obtaining our international driving permits.

Austin McCormick

After spending over an hour on hold my phone died... Some say I'm still waiting for roadside assistance.

Steve S

Got one of the better memberships... Told me today only some of their drivers can fix a flat tire... Waited while she "checked her drivers" They had no one who knew how... So they could only tow me so i can go buy a tire. Waste of money, id hate to think what would happen if i needed them in a real emergency situation.

Jason Pollins

Great service.

R. B.

Great place. Good help and some really neat things on sale.