Reviews of CAA Manitoba - Empress (Travel Agency)

Ryan “HeLLBURNR” H

Wife had a flat tire in her truck never called CAA before for service, she got it free for a year because I renewed mine. I had to pick her up so she wouldn't be late for work and said I'll deal with it. Was told she had to be there with the card, she couldn't leave work (teacher) so I had to pay $80 to have dr.hook take it 2 blocks to the nearest Kal Tire Because she couldn't wait till 5 PM to go back to meet the tow driver as she has to pick up our son from daycare after work and Kal Tire closes soon after. I couldn't use mine because I used my 4 calls getting my keys out of my locked truck since the spare key is missing. Not quite the same thing as a tow but a service call is a service call to them. Turns out it just needed air , they couldn't find any leak and replaced the valve stem as a precaution. Thanks a lot CAA! ????Sarcasm.

al mckay

Friendly service

Jonathan Goolcharan

Wonderful staff . Super helpful

Hard Rok

Am a Plus CAA member and while in Winnipeg my broke down on the Road. Call Caa and they said it would take a couple hours before helping me (Rush hour). Waiting more than 2 hr long so decided to call another Tow truck, they were there in 1/2hr, and had my car ready to be tow. Caa showed up and long story short, I had to pay the first tow truck $50 to unhook my car, otherwise the tow would've been around $80. I will not be renewing my membership, crappy experience.

Tom Bisson

Amazing customer service!!

Rolly Gagné

Good service

Andrea Venton

Horrible selection of adapter/converters.

Rick Wiens

Friendly Staff. Super helpful!

Kiv “π”

The travel agent Marlene was super helpful and amazing

David Wiebe

Always courteous and helpful. Lots of discounts for members

Guy Dreger

Travel people are no longer helpful. They just go onto their own site and read from the web pages. You can do that.

Mischevious Wolf

We went in to talk about a cruise and the lady that helped us was great, answered questions, called places to figure out what was the best deal and had the less day's at sea. Much better experience than other places we have gone.

M Blande

Excellent service. Helpful advice beyond what is normally expected these days.

Nancy V.

I came here needed to buy a travel insurance. I waited 30 minutes while their was only 1 person buying insurance and two working lady. A lady saw me and gave me a judgmental look and I saw that her name was Kirsten. I am a business worker and never have seen a attitude this horrible. The service was horrible and what I came their for wasn't done. I would never come back there and I don't recommend it.

Kelly Konechny

Great service and an amazing trip, would recommend CAA Manitoba travel to anyone.

Russell Watts

Good travel agency they can plan everything for you for any type of trip be it all inclusive resorts, to a road trip to Grandma's house.

Arthur D Lowry

For 60+ you have to call for a quote. Called and they were to busy so they were to call me on Monday. Had to call them on Monday, still to busy and they would call me back. NO call not surprised.

Dave Sloan

Good service as always at CAA Manitoba

Laura LeBlanc

Clarissa was Great! Always smiling!

wayne faithful

Great place to get some travel advice

Audrey D Enns

Staff was friendly & helpful. And I know I’m going the next time I buy a purse or wallet. Surprisingly lovely selection!

James Kleiner

Very helpful and great prices on travel Insurance.

Sandi R

Very helpful. Quick , polite service.

Shy

Accomodating staff and theres a store inside!

Tom Zychowski

Service is horrible. Staff has no idea what services they have. You can spend an entire day in telephone hell. Constant hang ups, no call back. I have been a member since 1992. Used to love this place, the service. No longer.

Josh Cheater

Lots of stuff for your trip that you didn't know you needed

Damian K

Very helpful insurance agents. We have all over policies with them.

RJ Accardo

Went in for a replacement drivers liscence. I gave my passport as my ID. The woman then asks me if I have a picture of my liscence on my phone. I said I lost it.

Liz Maciaszek

Very friendly staff

LeeAnn Denischuk

Employers were very friendly.

Jeff Stern

UPDATE: I was contacted by the manager whom apologized and made efforts to rectify the situation. I have been a member for 42 years and just received my renewal for my 43rd year which reminded me of an unresolved issue. Back in the spring I went in to purchase travel insurance and asked the person helping me a question regarding differences between plans. The person was very short with her answers and not addressing my question even when asked again. I left feeling as though I was an interruption in her day. A day or so later I received a request for feedback on my recent visit and was honest in my displeasure of how I was treated. They asked if I wished to be contacted on the experience and I said I would like that and gave my cell number. Upon getting this renewal reminded me that no one ever got back to me so I called the number on the invoice for the Administration Office and the gentleman who answered said he was at a call centre and when I asked for the number to the Administration Office he said he was not at liberty to give it and I said I had been a member for 40+ years and asked again as I had an unresolved issue and he said he could not but could give me to a supervisor. I was on hold for about 5 minutes more and then he came back and said the supervisor was busy. I reiterated I wanted to speak with one and was told none were available. I have a plan the dealer who sold me my vehicle offers free and am giving serious thought of not renewing as if this is how CAA Manitoba feels they can treat a 4 decade plus member I would rather not continue. They seem very disconnected to their reason for existence.....Their Members

Coletan Manchester

Quick service.

Chris Watkinson

Best run Auto Club...

Richard Insley

Great service and staff

V Caron

Always there when I need help, in the city, out of province and rural areas ????

Elizabeth Proskurnik

I had passport photos for myself and insane daughter and they were quick, professional and competitively priced.

Margaret D

I was able to get fast travel insurance when I had to make a quick trip to the USA. Friendly and efficient.

Carlo Marinelli

Purchased a NEW battery In October and it died during the cold spell. They were amazing to deal with on the phone and replaced it. Love CAA!

Darla Lynne - DerboPhoto

Nice friendly staff in both the membership and the home insurance areas. We're extremely helpful when we had a fire in our suite!

Donny Adri Putro

Lawrence (proud st. James resident) from road side emergency services helped me with my old jeep. It doesn't want to start, despite of being boosted. Lawrence pulled his hammer and said sometime the starter motor pinion get stuck. Sure enough...vrooom. First try. He followed me home, gave a ride back to pick up my other car, gave me a cookie and the most helpful is the new trick I learn to keep my 30year old jeep running. I couldn't be more happier with the road side assistance. This is 2nd time needing help. The guys are always so friendly. They really cheered me up when I am stuck. Man, what a profession. Thank you!

Dan Saul

Somehow got my information, sent me a "membership" scam, refused to tell me who sold me their information.

John Friesen

Friendly and helpful

N.G.C

awful and rude

Grant Chmilowsky

Folks here were incredibly friendly. Customer service was second to none. I came in for my passport photo and was out of there in less than 20 minutes.

Karen G

Its CAA

Kathryn Whittemore

Carmelle was great. Really went it if her way totry and save me from paying extra

Wendy Unger

Enjoyed my visit. Went in for maps, came out with a sparkle pink mask plus maps. They were very friendly and helpful

Geoffrey

Great place for maps and help. Friendly staff

Wayne Karpik

Only place to go for Overseas International Drivers License. A Must when you drive overseas.

Margherita Scarangella

Fast and professional

Ladyhawkmb Heyer

Very helpful personnel. If you are a member you will get discount pricing. They will also help plan your vacation.

Keith Martin

I allways use caa when looking at vacations

Bijai Johnson

Took international driving license. Fast and hassle free

Bijai Johnson

Took international driving license. Fast and hassle free

Keith Turton

Good place but needs to bring back more area locations.

Michael Kuznecov

Very quick and helpful service.

Shelley Wilson

Had the worst experience at the Empress store Friday eve. Left work downtown at 430. Usually would have made it in plenty of time but it was snowy and traffic very slow...bumper to bumper and very slippery. Got into store shortly before 5. Woman at counter was on phone. I could hear all the staff behind the wall discussing their after work plans. Who was going and who wasnt. About 3 minutes after 5 PM another woman comes over from across at the other counter. I tell her I rushed here to make my house insurance payment. And she says oh sorry that they close at 5PM. But I was in the store before 5 and waited for 5 minutes before anybody came to help me? Now I realize its Friday night and everybody wants to leave. But I had just rushed through horrible circumstances and needed to make the payment. They would not take my payment. What absolutely horrible customer service!!!

grammybear

Very helpful

Jenn McLean

Your customer service skills are horrible at this location.

Dwight Froude

Friendly and very easy to access. Always can find something that I can use.

David Coffey

Would not provide a jump start because I had been out of the country. Said they wouldn't even come and assist if I was in the ditch freezing to death.

Craig Best

Polite, knowledgeable, and great service. Thank you Diane.

Melissa Whyghfhhh

Customer experience was awful. The lady on the phone was very rude, seemed very uninterested in my sale.

Daina Krivoshea

Great people to do business with

Don Steenson

CAA is a good place to go for international driver's license, vacation packages, passport pictures, travel insurance and more.

Ian Garcia

I've had CAA for many years and never used it. In the past 12 months I had to use it three times. Change a tire, and tow it two times. One of the towing was fast. The other one was a bit slow, but it was understandable since it was -32. The tire was also fast. I would recommended even if you dont use it for a few years.

Randy Konrad

Great staff. Fast and efficient.

Tanya Wawrykow

Very helpful staff. Found exactly what we needed for our trip.

Sandra Dack

GreAt service

Janis Silver

Great advice and good shopping.

JC (J.C.)

For insurance, I have bad luck, doesn't get good experience at there. Not friendly I met

David Griffiths

Always friendly and helpful

Boris Stepansky

Fasr passport photo taking service.

James Brown

It's a gas how good or bad could it be.

Bagnell Williàm

Good service

Darren Johnson

Staff is very helpful

Brian Hooker

Got down to business right away,did not have to wait long for service.

Paul Karlowsky

Great to have this service but very poor contact and updating ability. Probably fine when not too busy but when they're inundated with calls the communication structure breaks down. Geared toward online service, difficult to get a live operator to get an update or to explain current service call.

Byron Yadao

Orderly, clean place with accommodating staff

Gary Johnson

Fastest service ever!!

Mark

Helpful staff

Joann Sutherland

Great service

Ed Swart

Called for service at home Depot Polo park and they we're there in 5 mins. That's what I call customer service.

Wanda Cain Johnson

Ordered online, called when I arrived and received my order. Supper easy and hassle free.

Marcelino Bandico

Adriana was very welcoming.....and very friendly as a teller

sam james

awful , awful service. i was put on hold on the phone for over 1 hour and was told someone would come and start my car in 4 hours due to the high number of calls. never arrived when they were supposed to, waited another 2 hours until someone called saying they’ll do it in the morning the following day at 6, waited 40 minutes and was put on hold for 30 of those minutes and eventually had to cab to work. i called them 4 TIMES for assistance and every single time they either “couldn’t “ or i was on hold for an absurd amount of time

Rick McCoo

Marian NE was our travel consultant. She were helpful and we had a great time discussing our plans.

Nick Jannetta

Hands down the worst company I’ve ever dealt with. I called for a tow, they tell me it’s a better deal to just sign up for a membership, so I do. Then when the tow truck arrives the driver insists I pay an extra 50 dollars for the tow or he can’t take it. I call CAA, turns out they hired an outsourced company due to not having enough drivers.(without asking me) On the phone with CAA I was informed extra mileage was $2.10 for km over 10km. My tow was 17km so the charges did not add up. When I called CAA I eventually got through to a supervisor and they said they would look into it and call back. A week later no call so I call back the employee starts telling me how all rates are different and talking to me as if I don’t understand math then they tell me a supervisor will call me back today and of course no call. Round 2 Call for a flatbed tow, made sure to remind the operator it requires a flatbed even though I know it pops up on their screen when they type in the model. They tell me 45 mins to an hour then call me 45 mins later to tell me that they’re waiting for their only flatbed driver to be done with another call so it will be an additional 45 mins. Always disappointed with CAA

Jim Lopez

Friendly and fast

Steve S

Got one of the better memberships... Told me today only some of their drivers can fix a flat tire... Waited while she "checked her drivers" They had no one who knew how... So they could only tow me so i can go buy a tire. Waste of money, id hate to think what would happen if i needed them in a real emergency situation.

Adam S

To place a call for towing is terrible. Several attempts with multiple prompts and computer messages. On transfer to live operator calls are dropped.

Dale Dudar

Paid my yearly bill quickly and bought a tilley sun hat at a great price with a good selection

Ryan Kraemer

Excellent experience. Good deals in clearance. Staff is friendly and helpful.

LISA IRELAND

Very helpful answered all my questions

Pinecone Bar

Great place for shopping for good quality travel gear

Deborah S

Helpful staff. Great deals

kelley treichler

Horrible! Tried to pay autopac early! Never got the call back after insurance person took my name.

Debbie Mckechnie

Always go in person to pay my yearly bill , so I can see what's on sale and what new Products they hav for the public.

Rose Bunn

Was directed fairly

Rebecca McLeod

Got a flat tire and never knew how pleasant the experience could be! I am 21 and have yet to learn how to change my own tire and Doug from CAA took the time to show me tips and tricks on how to change it, he was very nice and trusting! Took a total of 7 minutes from the time he got to my car! Thanks Doug!!!

Hugh Lumgair

Why do I need to enter my email twice when entering a contest? You already know what it is....you sent me an email.....again and again,,,,,

Zach Samborski

CAA made my bad days good, and my good days better, and my better days my best until, like Ozymandias, my hubris got the best of me, and my best days became my bad days, and as I salvage the remaining ashes of my once mighty empire of wealth and power, I shall make my trek to CAA to make my bad days good once again.