Reviews of Kelowna Concierge (Travel Agency)

Jazz Caffyn

Kelowna Concierge was amazing, our driver (Harry) was able to bring us home from silverstar for an affordable price, the ride was super cozy and the drivers are very friendly ! Great for university students wanting to get to Silverstar ski resort.

ralph pitzal

They were very willing and able to help and book, which is a really great quality. But, when we needed them, they didn't operate after 4pm, to take us to the Airport, and there are flights going out at night. We needed to use a cab. So I appreciate your response to the above. I did not cancel my flight, they cancelled it on me. Then we they rebooked me, it was for 12:30pm Thursday the 19th. When I spoke to the front desk they told me of your pick up hours. When I called to schedule the 8:50pm pick-up, they told me we aren't running trips after 4pm. Although your service people were professional, that was t any help to me. I why would I rate it higher when there was no transport for evening flights?

Allison F

Professional, friendly & fun. I will definitely give these guys a call next time I'm in town. Thanks Jon for a great day of wine touring!

Jen Petersen

Kelowna Concierge is a team of absolutely wonderful, go-out-of-their-way generous, understanding humans who made it possible for my partner and I to fly into Kelowna and make our way seamlessly up to Silver Star Mountain for a week of nordic skiing - WITHOUT A CAR! Their YLW --> Silver Star shuttle service far exceeded my expectations. Our pick-up team was willing to detour slightly to collect our grocery order on the way up the mountain, and later in the day, long after we'd been dropped at the Resort, their evening shuttle driver collected our delayed piece of baggage from the airport and brought it to us. Silver Star Mountain Resort endorses Kelowna Concierge for their shuttle service, but concierge really is more accurate.

Brittaney Yeast

We've had the oppertunity to work with the team at Kelowna Concierge on many occasions. Such a great group of people. Highly recommend. You will be taken care of!

Lise Rouleau

Fantastic prices. Great drivers. So nice. On time. Definitely use this from now on.

Jared Perfect

My wife and I got a ride to our hotel from the airport, and our shuttle driver John was incredibly professional, polite and very kind. Even though we ended up headed to the wrong hotel due to a naming mix up, John was happy to drive us over to the correct one! Thanks for the great experience. Would definitely recommend!

Marcelo Guimaraes Junior

Great shuttle service from the airport for larger groups or families. Comfortable vehicle and very polite driver!

Aisha Yahya

These guys were amazing! We went for a wine/cider/distillery/brewery tour for our anniversary and we got taken care of! Chris, our driver, was fantastic. He was friendly, knowledgeable and added his personal touch to our experience. We will have to come again for another tour soon!

Rory O'Connor

Our driver Chris was amazing and his wife worked at the cidery we went to. We visited 3 wineries and finished at Truck 59 cidery. The BBQ food at Truck 59 was to die for!

Matej Kormaník

Easy booking. Smooth communication. Can imagine a bit cheaper price though

GrAviTy ChrOnicLeS

Phil was on time to pick us up in our hotel, he's very warm & knowledgeable. We learned a lot from this wedding anniversary wine tour! One item on our bucket list.. ☑️ thanks for the experience of a lifetime????

Dre Nathalie Vachon

Best guide Steve!

mike morrissey

Thomas was an awesome guide with lots of local tips and info.

Liz Krieg

Highly recommend these guys! They provided the transportation for our wedding and they were great to work from booking to the day of!

Cédryk coderre

We used their services for both the wine tour and transport between the airport and the Delta. We had a very good time. Thomas was extremely knowledgeable and took very good care of us during the wine tour. For the transport, initially we had booked the shuttle for 8:15, we put in our flight was landing at 7 and chad was there already for us. That was really nice of him and we got to the hotel earlier. He even told us about things to do in Kelowna and hooked us up with that Wine tour with Thomas.

Heather Urquhart

Wonderful company for a wine tour in Kelowna. Jeff was amazing!

Julie Leary

Friendly service - drivers and those on the phone. I wonder though why the hotel can't make the reservation.

Devin Schick

I used this service on Tuesday, August 17, during this time the fires were quite bad resulting in my flight being cancelled until late Thursday. I was quite stressed about my cancelled flight, the unknown of when I could get home, missing work and that coming weekend I was also a Maid of Honour for my best friend's wedding back home in Saskatchewan. Through all my chaotic fast talking and thinking out loud, my driver Harry offered an ear to listen and offered to help me. I cannot put into words how utterly thankful I am for Harry. He is so knowledgable, kind, genuine and selfless. He absolutely did not have to help me or engage in problem solving my situation, but he did. He ended up driving me to Salmon Arm from Kelowna, so my boyfriend could pick me up and drive me back home to Saskatchewan which ended up saving us hours in travel. I cannot recommend this company enough and a 5 Star review does not do it justice for customer service. After this experience, I would recommend this company over and over again. ????????????????????

Julia

We had Patrick as our guide for the half day tour and he was INCREDIBLE!! He was witty, funny and made each winery so much fun. He also has lots of fun facts about each winery too! We walked out with a new group of friends and so many fun memories!! THANK YOU!! :)

ImTyon

Had a great day touring around a few different spots. Our driver Chris was great and very accommodating.

Donna Kellway

This wine tour was very enjoyable. Our guide Thomas was very informative and made sure we were all having fun. If you get a chance, try the spirit tasting at Indigenous World Winery- you won’t be disappointed.

dapb pb

It was ver fun ???? wine tour, wonderful time and the driver Steve very good guy and an excellent attention!

Kauthar Al Maskari

We booked a round trip to silverstar and they went above and beyond. Although we were the only passengers, my husband and I, the trip was not canceled and in fact they came all the way to our house to pick us up. They also dropped us off at home!! It was an exceptional service and the drivers and dispatcher were super friendly! Would deff recommend and travel with them again!

Ann Mawy

Took the shuttle from downtown to the airport . Super friendly driver. Thanks so much for the ride .

Melkalver Melkalver (Johnny D)

What a great and memorable experience. Myself and a few of my work colleagues did a "teambuilding" event where we went to different breweries. We selected Kelowna Concierge as it as a local and new company and wanted to have a fresh experience. The drive – Jon (great name!) – arrived early and greeted everyone with a smile. Very gregarious and kind. As we drove to each location Jon was very social talking about the region, and the different locations that we passed. It was very informative. He even slowed down for us to get some pictures at some more scenic locations. The first location we visited was Dirty Laundry. Jon talked with the staff there for a few moments and we got 2 for 1! Beer and wine tastings! That was a big surprise. Although it was a lot to start the day off! Afterwards we visited BadTattoo, we also ate our lunch at this location (lunch was extra). They had a large selection of samplings and they even gave us a tour of the brewery so we could see the process, from how it starts to where they were bottle. (The pizza was delicious there, and went really well with the beers) We also visited Highway 97 brewery. A smaller and more intimate location. The brew master wasn’t on site this day, but the staff offered to give us a quick tour of the facilities as well. Over the entire trip, if we needed water, different music, or more air, Jon D was very accommodating. Probably one of the most hospitable services I’ve had in Kelowna. I would highly recommend them if you are planning something for a group or just looking to get to know the region and wineries or breweries better. 10/10! (We did this tour back in April 2017)

Cara Memka

We had an excellent time on our Kelowna Wine Tour. Thomas was very knowledgeable and provided a lot of information to complement the trips to the wineries!

Brad McKinnon

Jon and Chad put together a stag tour for us to Seattle Washington. They booked the hotel, a baseball game, bicycle Pub crawl, and dinners. all we had to do was worry about the fun. Def would have them plan anything we do again! made everything super easy!

Stephanie Cumberland

We had Steve and Jon as our tour guides for a winery tour in West Kelowna early July. From the second we arrived they were welcoming, professional and kept us on track so we could get the most out of our tour. They are very connected in the wine community and extremely knowledgeable about the wineries and wines. We learned a lot and had fun, what an amazing combo! The whole tour was flawless and we honestly had an absolute blast with these two. We cannot wait to be back and go for another tour. Thanks guys!

Mikhail Surgent

Very kind, accommodating, and professional! Will be using them for future bookings for sure!

Troy Vale

I could not have asked for a better day! Kelowna Concierge had a Beautiful clean bus waiting outside our house with no other than the man himself “stuntman Steve!” Steve was our wonderful driver for the tour and not only extremely knowledgeable about the winery’s he had everyone laughing and enjoying the moment. A big thank you to Kelowna Concierge!! We will be booking again very soon! ????

Alejandro De la Fuente

Jon was amazing. He helped my wife and I plan a four-day wine tour for our wedding anniversary. From the get go, Jon offered advice on the best wineries, up and coming wineries, timing, logistics and places to eat. 5 out of 5 stars for Kelowna Concierge. We can’t wait to go back and plan another trip. Jon is such a great guy, we had a blast with him!

Clayton Richardson

Our Buck Branigan Golf Group plans an annual trip and this year selected Kelowna as the destination. Our plans required shuttles to and from our AirBnB and the 3 golf courses we selected (6 shuttles total). We had 6 different drivers over 3 days, and each one was better than the next (they were all outstanding). They arrived early, were always super friendly and engaging, played music upon request, and most importantly got us from point A to point B each day safely and efficiently. Our point of contact, Jillian, was an outstanding communicator and facilitated several last minute changes for us which saved the day! She provided outstanding customer service. While all the drivers were fun to engage with, a special thanks goes out to Patrick who got involved in our daily shuttle trivia and stumped us with his question, Steve who had the boys all fired up after our tough match at Tower Ranch and Thomas (Voted our MVP of the weekend) who facilitated our championship celebration following our final round at Gallagher's Canyon. I can not say ENOUGH good things about this company. We will absolutely be booking another Kelowna trip and utilizing these guys soon! - Clay from Buck Branigan Golf

Lindsay Pihach

I've been on two wine tours with Kelowna Concierge now with the most recent trip to celebrate my sister's 30th birthday. Both times we had the hilarious Steve as our driver. Steve really did make the trip! He kept us laughing the whole day and went above and beyond to make sure the day was extra special. From the cleanliness of the bus to being on time and keeping us on schedule throughout the day. The whole day was perfect! I will definitely be booking in with Kelowna Concierge and requesting Steve again for future wine tours. 10/10 in my books!

Derek McTeague

We had a group of 7 guys in Kelowna for a bachelor party which consisted of 3 rounds of golf. Every driver we encountered on our trip was great. Very personable, polite and super accommodating. Drivers were early for each pickup and even worked with us so we could stay and have dinner at the nice golf course the one night. Overall, we only have great things to say about this business. The one driver Harry even lent us his personal cooler as we did not bring one. Thanks for making our stay that much better!

Nathan Taylor

Steve is an absolute legend. He made sure every winery took care of us. Always checking in to make sure we were having a great time and that we were staying hydrated. Steve made sure every family member and friend was having a great time. Wine trivia was hilarious.

davide pereira

Kelowna Concierge is the way to go! Always reliable, on time, with professional knowledgeable drivers and clean vehicles. Steve Francis was our driver and host on a two day wine adventure. His knowledge of the areas we visited along with the wines produced were impressive and appreciated. He has made our adventures amazing in 2018, 2019 and recently in October 2021. Outstanding service and attention to detail from the begining to the end, for that we will always be grateful and will be returning back. Kelowna Concierge + Steve = a memorable vacation we will always treasure. Cheers!

Doireann Walsh

Patrick took us on an amazing wine tour! He was so knowledgable and funny! We had an amazing time and he helped break the ice between the group! Will definitely come back next time we are in Kelowna!

Lynne McCartney

It was a great tour, Steve was a fun, professional, knowledgeable tour guide. I would recommend it to any wine lover.

Erin Orr

Friends that live in Kelowna recommended this company. We had requested Stuntman Steve as per their recommendation as well, but he was unavailable. Chad was our guide. He was lovely, very kind, knowledgeable, and interactive. Being a teacher, I ask a lot of questions…annoying to some, yes, but Chad was great at answering anything I posed. The only thing I’d suggest is more time at each location to sip the wine. Personally, I felt rushed. I don’t drink my wine like a shooter, I sip and savour. I don’t think that was the feelings of the rest of the group though. Thank you, Chad, for an awesome day!!

Chelsea Kaufmann

A group of five of us ladies went on the wine tour a few days ago to all celebrate turning thirty. We had the privilege of Steve being our tour guide, and I can't even begin to tell you how amazing he made our experience!!! We had tears flowing down all of our faces from so many laughs that were shared, he made our experience exactly what we were looking for. We would all book again in a heartbeat, and we look SO forward to seeing Steve again in the future!!

Penny Dowhaniuk

We have used Kelowna Concierge a couple times now and they do not disappoint. Chris - our tour operator was attentive, informative and helpful carrying all our purchases {teehee}. The company was even open to a minor change of wineries we were to visit. I would highly recommend this company for any tour you wish to enjoy.

Emma Martin

Stuntman Steve was 11/10! Not only is he professional, reliable and knowledgeable, he is extremely funny. Coming during the off season was an absolute treat. Highly recommend Kelowna Concierge- ask for Steve! Emma and Meg

Devin Tensen

The entire experience with Kelowna Concierge from start to finish was an absolute breeze. Jillian was beyond helpful, and so organized. Harry was such a fun and positive addition to our day, and so accommodating. He packed our bouquets and things on and off the bus for the girls (a true angel), and he was so patient with all of us. Harry’s incredible service really reinforced the fact that we absolutely made the right choice in hiring Kelowna Concierge for our wedding!

Susan Foster

We thoroughly enjoyed our experience with the company. Our wine tour guide was professionally turned out and the transportation was immaculate. We were picked up at our hotel , where we met both our guide and our new friends already aboard the van. Great personality displayed by our guide , Patrick was both humourous and informative at the same time. Upon our arrival at each winery we were expected and quickly attended to by host servers who were all exceptional. Our new friends also made the excursion a worthwhile event. Without a doubt we would do business with this tour company again. BTW wine tasting is an individual experience, some great, others not so much. All in all great time, great info, great company, and no driving after consuming.

Rachel Rogers

From the initial inquiry, to constant changes (on our part) to the guest list all the way through to the tour Kelowna Concierge was professional, friendly and accommodated all of our needs. Our tour guide Steve was the best of the best. He made the day extremely memorable and being a new local to the Okanagan I will surely be booking through here again. Cannot recommend enough.

Diarmuid Hughes

We had a great experience and Patrick was very helpful and informative

serena Des

Had a GREAT day. Steve was our tour guide and he was so lovely. One of the best wine tours I’ve done in Kelowna, will be booking with Kelowna Concierge again. Highly recommend them!

Megan Geldreich

I organized a private wine tour through Kelowna Concierge this past weekend for a group of 7 ladies. Communication was quick and straightforward. Chad offered many suggestions and itineraries in order to develop one that accommodated everything we wanted. I had done a lot of research on the different companies in the area and they were the cheapest. They delivered on quality as well. Chad was early arriving, friendly, informative, fun, and kept us all on track! He joined in with the karaoke as well! We were all able to pay separately by credit card at the end of the tour, which was very nice. I would highly recommend them!

Tracey Valente

We had a lovely time with Phil showing us the way on the Naramata wine tour. We asked the company to pick the wineries for us and we were not disappointed. They chose mostly small wineries except for Poplar Grove, which we had heard great things but we were very disappointed with the wine tasting. We didn’t feel it was a good representation of what they had to offer. We were told to try the wine at the restaurant but sadly we’d had so much wine the thought of having a full glass did not appeal to us.