Reviews of Flight Centre (Travel Agency)

Andrew Deans

Danny Jarvis and the staff there are top notch in customer service and want to find you the best trips/prices possible! Plus they are great in the community and support local, including the Kelowna Rockets ????????????

Katie Hicks

I had a great experience with Flight Center Orchard Park. They were very resourceful and responsive to my needs as a client. They saved me $$ in the long run by recommending a more sensible option for transportation (around Europe) than I originally had in mind. I was going to take the Eurorail between London and Paris but it was cancelled at the last second from the Chunnel being sabotaged. I had no options and Flight Center came to my rescue. They immediately contacted the travel insurance and told us of our insurance coverage. They booked a flight and hotel in little to no time. Hats off to Flight Center, for making me beyond satisfied with their customer service.

Dee Emmerson

James was very helpful. I will go back there to book further trips.

John ostrom

Freindly staff

Kyra Slubowski

Candice Deba aided my partner and myself arrange for a dream trip to Disneyland and Catalina Island for Christmas. There were some delays and hiccups along the way but she took everything in stride. Grade A professionalism and a real sense of caring for your travels. Felt like she really wanted to help us have a fulfilling trip and she got excited right along with us. Travelling these days, even taking any sort of vacations can be a huge undertaking and a huge expense, and while it might be obvious that a person in the travel industry would, it really felt like she got how big of a deal this was for us. It's not just another trip here or there, it's not mundane. Candice was vital in reducing a lot of logistical stresses in terms of transportation, and not just the air travel; between three airports, two cities, two hotels and an entire day's excursion I'm absolutely sure I would have needed a vacation, after planning this vacation, had we attempted doing it ourselves. Five days away from departure, and it might be my brain trying to catch up with reality, but I'm so happy to not be worried about the actual A-to-B-etc. travel part (for once). Absolute top notch value for our money! We look forward to contacting her again in the future the next time an opportunity arises.

Aiza Inclino

Five stars to Jayson Lamarre this guy is so awesome!he never let me down from month of March till now he’s always been there to help me for the ticket refund and insurance things despite I’m here in Victoria,he’s very a down to earth man ..Jayson is one of the greatest agent I’ve ever met..

Brittany Trombley

Sara is our travel agent here and she's always on the ball! Creates an itinerary perfectly tailored to us and takes care of all the small details i.e. shuttles from airport. Highly recommend this place!

Dave Gourlay

I've had my first ( and certainly won't be my last ) experience with the Flight Centre. I honestly couldn't give this company anything less that five stars. Sara was the delightful young lady who looked after my booking, found me an exceptional fare ( Kelowna / Glasgow return ). Sara kept me up to date when I was travelling ,,, no question I will recommend this company ,, great service indeed ,,, thank you Sara and staff.

Michelle Jarman

Dear Candice, I just needed to take a minute to give you some love about our epic trip to East Canada. You created such an incredible itinerary for us with all the pre-arranged extra excursions to keep us rolling along. I definitely feel like we saw so much and my memories of the trip will be held dear forever. So many bucket list activities achieved. You were absolutely right in that PEI took my breath away. Our time there was an absolute highlight. All the Anne of Green Gables stuff was a life thrill for me and you already know I cried with happiness throughout that whole musical!! Our “rustic” Rustico cabin was our whole family’s favourite stop in the 3.5 weeks and it meant something different for all of us. The kids loved meeting other families staying in the cabins and spent the days playing in the giant sandpit, swinging in the hammock and making s’mores each night on the campfire. For me, it made my heart burst to see my babies racing around barefoot on soft, green Canadian grass and having joyous grubby faces covered in sticky marshmallow. These memories are purely Canadian and nothing in Australia can ever replace those. The smell of the campfire in their hair and the glorious PEI sunsets never failed to thrill me. Thank you for helping us change our itinerary to include the Cabot Trail. The scenery was absolutely awesome and the kids travelled well. We were so stoked to have travelled by foot, car, taxi, van, bus, boat, train, plane and helicopter!!! Staying at the Chateau Frontenac was also incredible. It really was a pinch yourself kind of place and absolutely “Fairmont” at its best. I loved how European it felt and have to admit I was rather ignorant to how French Quebec actually is!! Hard to believe that is in Canada when you live in BC. Another bucket list – Niagara Falls and going on the Hornblower at the bottom of the falls. I had wanted to do that since I was a kid and it exceeded all my expectations. We didn’t realise what “Great Wolf Lodge” really was until arriving there and we certainly ended our trip with a BANG and the kids minds were officially blown!! Thanks too, for helping Miriam get to the tennis in Toronto. For her that was a dream come true to see Serena Williams play. It was a HUGE trip and in truth, I’m glad we are home!! Not to say I’m not looking forward to Alaska – I most definitely am and will see you tomorrow to get ourselves organised for the final hurrah of our amazing Summer 2019 care of the best travel agent ever!!

Brad Hohmann

James Gordon is always fantastic wouldnt consider booking anywhere else.

Shashi Dhatrika

Booked my travel plan for a few trips now and the level of expertise Jacqueline brings to the table is just tremendous.

Cindy Stroud

Had a great experience booking rather complicated flights.

Joen Mutka

Great staff

Petr Forman

It was my first time i used travel agency to buy flight tickets to Europe. And i'm glad i did. Neena, very nice lady, helped me find the best, fastest and cheapest tickets i wouldn't be able find online. So Thank you Neena for your help.

Pat Gibbons

Will go back 100% people were very nice and super helpful

Taisa Morsky

Jacqueline has been assisting us with travel bookings for over 4 years and every single time has been worry-free and exactly what was needed! Jacqueline is extremely helpful, always finding the best options and prices for our travels. She is very reliable and friendly, and gets everything done so fast ! I would highly recommend Jacqueline for anything you need whether its just flights or the entire vacation package !

Bob Askow

Just dreaming

Shelly Willsey

Candice was lovely to work with to plan our European honeymoon. Flights and tours and trains worked out perfectly, and we appreciated her advice and quick communication.

Laurel Adolphe

Candice just planned our dream trip to Disneyland! Making her niece a very happy little princess!

Austin Axenty

Ask for Rachella when you go here. Timely, not pushy, organized, professional and experienced. My fiancé and I both were stoked on her customer service and the trip she set us up with. Thanks!

EnviroPro Pest Control

Always great to deal with. We have booked numerous vacations and are very responsive with any questions or concerns we have had. Definitely would recommend them for any vacation plans.

Femme Fatale Dance

Candace was so helpful when we booked our Europe trip. She made sure to book us the best Cruise for us and got us an amazing price! She was sure to give us a ton of pointers and was so easy to communicate with. We were so happy with our experience that we have sent our friends to book with her since, and they loved her as well!

Lou Attia

Jayson always goes above and beyond.

Melissa Holmes

The staff here are amazing! So helpful and quick! They give great recommendations! Will definitely book every trip through them!! They always find the best prices!

LL L

Sara N. did an amazing job helping me plan my trip to Thailand! She found me an amazing deal on a good flight that I never would have found on my own. She found me good options and made the whole process stress free. I can't thank her enough!!

Rhiana Nelson

James was great to plan our trip with, he went above and beyond to ensure that our first time to Hawaii was a great experience! Can’t wait to book with him again :)

Miriam Borys Busby

Wow what great service from Rachela! We walked in off the street and this amazingingly organized and efficient travel agent had our trip booked to Sydney, Bali and Singapore within the hour. Didn’t realize it could be that easy. Wow is all I can say. Thanks Rachela Gobbato for making this dream trip so easy to plan.

Geoff S

Jason Lamarre is a STAR! This guy gets it done the way you want without any mucking about. He went way over and above the call of the duty to help my family and I get back to a quarantine country during covid. Truly a pleasure to deal with and took away all the stress and worry.

Kevin T

Very friendly and knowledgeable about the travel game

Lord Marquad

Staff was very friendly and helpful. Kelly was extremely knowledgeable, listened to our needs and had some excellent advice and tips we would never have thought of ourselves. Helped us book an amazing vacation and we were given tons of options and great recommendations. We will definitely be back to book more trips in the future.

Jennifer A

Quick, can do walk in as available, or their call centre will set it all up and you can go in to pay. Or set it all up and you can pay by credit card. So happy to find them, the 4 other travel agents I called had a 2 week wait to book a flight.

Darren Gourlay

Evan is the only agent I'll use he is fantastic

Melissa S

The staff here is friendly and definitely know their stuff however it's cheaper to book your vacations through places like Expedia and do your own research. I saved $3000 doing it myself.

Rachel Urquhart

Great customer service. Booked my vacation through Wenche. Talked me through all the details. Was very accommodating with my requests. Very knowledgeable about a variety of destinations. 10/10 I'll always go back to her.

crystal coulombe

Very happy with our agent we had been to another agency and didnt offer us very many options or other locations that might be cheaper. We were booking for spring break and expecting to pay much more and at flight center Kelowna they were able to recommend CABO SAN LUCAS. We found a vacation within our budget and look forward to going!

Lyndsay Kozakevich

Would never book another trip without them again. Tonya Jegen along with other staff members have always displayed outstanding customer service. So much so that on a trip to Bali , my flight landed late in Dubai airport coming home and I missed my connecting flight. I was told by air canada that I would not be able to get back to Canada for another week as no other flights were going out. No airlines were willing to help me, I called Tonya and I swear within 2 minutes she found me a flight to States that connected back to Edmonton . If it wasn’t for her I would have been completely stuck in Dubai . You would be doing yourself a disservice not to book through them ! Can’t even begin to thank Tonya!

Steve Calder

I have used Tonya Jergen for my last 3 trips. She has always been very knowledgeable and works hard to get us the best vacation for our budget. Thank you for always taking such good care of us Tonya! Steve and Connie

Micheline Bélanger

Thank you Jacqueline for your attentive service and attention to details when booking flights for our team.. your professionalism and support in advance and during travel are much appreciated! Thank you!

Heather Edwards

Jeffery Marshall has been extremely helpful in booking my recent vacations - both international and domestic. He is extremely knowledgeble and his commitment to customer service is outstanding. Couldn't recommend him enough!

Damian Reimann

HUGE shout out to one of the greatest agents I’ve ever dealt with! Thank you so much Kaylee Mitchell for helping me out with everything!! I truly felt that you went above and beyond and I look forward to our future bookings with you! Cheers! Kindest regards, Damian

Carey Bruinsma

I would like to thank Bree for going above and beyond while assisting us with the final step in planning our move to Nova Scotia. Bree's good nature and can do attitude eliminated a great deal of stress for us . Bree also sorted out all of the details necessary for us to ensure that our three cats could travel with us, not only did she find us a great price she found the shortest and most direct route to reduce our pets stress as well. Thank you again Bree, your professionalism made the entire process enjoyable, and your kind demeanor made it fun as well.

Mike Mervyn

I just got back from a trip booked by Danny Jarvis at the Mission Park Flight Centre and I found him to be professional, helpful, accommodating and knowledgeable! We had a great vacation... the hotels exceeded our expectations and the flight connections were perfect with no rushing and no downtime. Fantastic experience!

Ken Pendleton

Candice Deba and her co-workers organized a complex trip for our family in a short period of time. After an initial meeting, she arranged flights, transport and accomodation for us which suited us to a T. We went to South Africa, India and the Maldives. Candice arranged our itinerary, which was complex as it involved car rentals, appropriate places to stay, a safari, a group tour and visas. During the trip, we were able to communicate with Candice and she was able to help half a world away. We are very pleased with her and the Flight Center office at Mission Park.

Sherry Grizell

On line is cheeper

Jim Vinkle

Very friendly lots of options everything included no hidden fees

serge kouzmin

very professional assistance (from Venka), in particular, when you need to link several flights/persons

Kathy Lindsay

We booked a much anticipated vacation through an agent,hearing from friends that they are there to help you if you have trouble. This was not our experience. We booked a vacation and it was fraudulent.the resort says it's a 3,it is at best a 1. We have stayed at a 3 in cuba and it was great. This place had mold,withered wood. We paid 20g for this and they did nothing! We were stuck and tried to fight for the first half of our vacation to get out or our money back and nobody would do a thing. Yiu shouldn't spend your vacation crying. Legends beach is fraudulent as is westjet and flight centre.sure a manager reached out,but did nothing still so?

Tina Harder

Great place to make travel plans. Very helpful staff

Cheryle Loudoun

I wanted to book a family vacation to a sunny destination with family traveling from Toronto and Kelowna, on certain dates, non stop flights, two destinations, certain activities and of course a certain budget. Not an easy task but Brent took the time and designed a vacation that met all of my requests. Thanks!!!!

Trevo4 Neumann

This was my first experience working with this travel agency. From the moment I sent a request online to the final booking, my Agent Candice Deba was quick and professional. All my email correspondence with her was answered in a timely manner. I would definitely go to them for future vacation bookings.

Chris Wells

Evan did such an amazing job arranging a last minute Las Vegas extravaganza!!! You rock Evan!!

James Ferster

Venka our agent even though working at home is doing an excellent job!! She is very friendly & hardworking...really cares for her clients & does her best to please them...I'm very happy with her!!

Holly Klinger-Crick

Candice Deba was recommended to me by a friend. I had to book my family's Christmas holiday and didn't have time to do any the leg work on my own as flights were filling up. She was professional, answered every question, text and email in such a timely manner. She researched the destination and came up with options for my family as well as finding me the lowest pricing available. She also went above and beyond to seek out and consult other agents to had been to the resort we were interested in booking, to find first hand reviews and testimonials. She listened exactly to our needs and wishes and came through. Candice provides great service, gives honest feedback and doesn't leave you feeling like you could have put together the trip on your own without her help. Just the opposite, as had I not contacted Candice I would have missed out on this destination holiday and would have ended up probably having to spend much more for something that wasn't 100% what we were wanting. Fantastic agent!

Shannen McGreevy

Absolute nightmare. I will never book with this flight centre ever again.

Liz Ptak

Tonya at Flight Centre Orchard Park is top of her class. She is SO easy to deal with, knows her products extensively, and no matter how complicated the itinerary, I know I can always rely on her for business or personal travel matters. I HIGHLY recommend dealing with Tonya - it's always a pleasure.

Nicole Haylow

Jacqueline is amazing! I highly recommend working with her for all your travel needs.

Shauna Gardiner

Our family has used Danny for years to book travels throughout the world. He has been amazing to work with, very organized and knowledgeable. He is even there when we need his help changing flights in Tokyo! We would highly recommend Danny and his team!

Marte Volk

Horrible service.

Darryl Chow

Because of Covid protocols, border closures, and ever changing restrictions, my 3 month planned trip to Argentina ended up with my being away from Canada for almost a year. Even though this was obviously a stressful situation, I felt reassured that I was in the very capable hands of my Flight Centre Agent, Mariah Hayward. I am a frequent international traveller and with Mariah on my side, I felt that we were a real team as we overcame unexpected cancellations, postments and constantly evolving itineraries. This experience has absolutely confirmed for me the importance of having a top notch travel agent. I have booked trips many times online, by myself. I shudder to think what my experience would have been like if I went solo on this one. Mariah was always responsive to my very frequent emails and once we developed a game plan together, she was very quick to actuate on her end. Communication when one is 10,000 km away is vital and Mariah always verified my choices and decisions before taking action. I assume that because of restructuring during these difficult times, Flight Centre has had staff multi-tasking. Mariah handled my travel challenges very professionally. The bonus was that I felt she dealt with a "stressed out Senior Citizen" in a very reassuring, positive and a personal manner. If you are debating whether to use a travel agent, I would submit that Mariah Hayward and Flight Centre merit your consideration. Darryl Chow

Irene Scott

We want to share our wonderful experiences working with Jaqueline Watson. She has been our agent for four years. After arranging our cruises this year we chose a two month adventure in Italy, France and London. Every accommodation, transportation and funstuff she arranged was perfect, leaving us to enjoy ourselves worry free in each place. She even patiently continued her excellent work while we were away looking for more adventures working around time difference. What else can we say, We love her!

Jack Jackson

We have dealt with Tonya for years & would highly recommend her. She is a very prompt, friendly & professional lady. Last year we booked a trip to Cuba for our family of 18 people. She booked our resort & flights from Vancouver, Edmonton & Kelowna to all connect in Calgary & everything went perfect. The family had a wonderful time. We won't deal with anyone else & trust her with getting us the best deal wherever we decide to go.

Ram1500

Friendly staff, very high priced

Jeff Schiavon

Our experience in booking a flight with Bree from Kelowna to Vancouver, Germany, Italy during Covid was seamless. She was able to streamline the process for us and helped us with requirements, emailing things when we were at the consulate and just provided top notch service. This was the 2nd time we used her and we now consider her our go-to. Thanks again Bree!

Steve M

It was a few years back but they forget to book my transportation to my hotel that i had payed for on my honeymoon and so i had to pay for it again. When i got back they would not refund me only give my a voucher for what they forget to book. It added a lot of stress to my honeymoon because i did not have much money at the time so we had to do way less there. will never go back to flight center

Robbie Winskel

Bree-Ann was exceptionally easy to deal with. I will be referring her to my friends an co workers . Flights have been hard to negotiate with the current travel situation within BC .

Shawn Sandhu - sandoozee

Helped us plan our trip to Mexico! Were even more helpful when we had to cancel due to covid19

Chris Dougherty

Useless. The gentleman at the counter was rude, arrogant and provided no useful feedback what so ever. Don't waste your time here.

Alley

I was very nervous planning our first family vacation, Jeffrey Marshall put my mind at ease and helped out tremendously! I highly recommend Jeffrey for all your travel needs, he is very knowledgeable, kind and patient.

sarah Balkenhol

Won’t go anywhere else! Jayson at flight center is beyond professional, knowledgeable and pleasure to deal with. We have booked a trip to Mexico and to Egypt through him. He Is full of useful knowledge and takes the time to make sure you get exactly what you want out of every trip. Thank you for always us feel like the only customers in the store! 10 out of 10 would recommend!

Jim Ferster

Rachela Gobbato has been our travel agent for some time! We sure feel very lucky to get a wonderful agent like her, compared to previous ones at other agencies!! She is very friendly, & caring, a real professional in her work. Without her when I was sick & had to cancel our cruise she helped me get all my money back, aside from the nominal fee for cancellation!! I'm very glad we took her advice & purchased cancellation insurance, it, is a small price if something happens. Without it we would have lost 5600.00 dollars. Thank you Rachela!! She is currently working on another cruise for us!! She always works hard to get you the best deal!! For a great travel agency that really cares look no further! Her & her staff will work hard for you!!!

Vanessa Walters

Service was good

Felix Nordmark

Was extremely helpful in booking group travel made organizing a large group hastle free.

Angelica Lugtu

I have not booked with a travel agent before. But with my experience from Travel Centre, i would definitely choose them any time. Ms.Wench Fast is not just professional and efficient, she was always on top of everything,from cancelling,rebooking and refunding of our tiickets because of the Pandemic---I never have to worry about a single thing. She made sure that we get a good flight back home and reminded us of everything we need to ensure ahassle free trip. She went above and beyond to give us an excellent service. She made our Christmas a happy one indeed. Words are not enough to show her how muchi appreciate her great work ethics.

Dave Driscoll

My wife and I have recently worked with Tonya to book a quick winter get away for some sun. She was excellent to work with, very helpful and knowledgable. We were so impressed with Tonya that we have already had her book a longer winter trip for us for next year. We would give Tonya our highest recommendation.