Reviews of Lakeshore Tours & Travel (Travel Agency)

Tiina Travels

Go see Carrie Hamilton for your next trip. Very friendly, outgoing, knows the business.

Robert buchanan

Fantastic my wife worked for them ☺️

Marion Anderson

I had been on two previous day trips with Lakeshore Tours and each time the bus entered the parking lot via south by the Consumer Road route and picked up customers in the same place at the far mid- east end of the huge parking lot. This time myself and another woman booked and we were there at 9:47 am for the 10:00 am pick up, waiting and watching. 10:10 am with no bus, I first called the office, they asked us to please wait there, basically be patient, that there was no report of a problem. So we waited until 10:30, called back again where they then contacted the bus. I was informed by the office that the Lakeshore tour guide on the bus said they were there and waited for us until 10:04am and finally left without us. We never saw a bus but then I was told the next day that the bus came in via the North end of the huge parking lot and from a different road, Laval and the bus parked/picked up in a completely different spot than the previous times. We weren't notified it had changed the area of parking nor that the bus would be entering the parking via the north end and to watch for this. On top of the disappointment of missing the lunch and play we were further insulted and upset by being told that we were not there nor on time and when I tried to explain that I had a dashcam video proving we were there in response to this accusation, the person on the phone retorted back that they had proof that we were not there. End result, they refused both of us any refund and refused to even give a discount when asked. This company is more interested in making a profit than they are in saying, here, we will both take a loss, here is a discount/partial credit for your next trip, as some companies who are interested in customer relations would say. Also, the person we first talked with who so unkindly told us that we were not there, she also told me that they had called me and left a message. I said that my phone did not ring, she then said that they called my house phone. Upon arriving back home, I checked and there was no message so I called them back and said as such, and immediately the story changed, and I was told, "oh we didn't call you, we called the other lady who was with you." They of course refused a refund, saying they pre-paid for the tickets, well we paid also and we lost completely. Approx 400 bucks. They also refused any discount or credit for a future tour. If money is so important to them, they can keep it. To me, life is not worth getting upset over the 190 bucks that is so very dear and important to them and to me, they are not worth me getting upset over. That is a shame, I would have like to have Lakeshore Tours as a returned and repeated excursion for vacations and trips but not with the way they treat new customers and persons. Merry Christmas Lakeshore tours.

Pascal HD

Great travel agency!

Joanne Radford

I've taken a few of their one day tours. They have always been enjoyable.

Marlene Tamblyn

Worst 10 days of my life to date. Horrible trip. Hotel in French Quarter on Burbon Street. The streets were littered with garbage. People peeing on the streets, vomiting on the streets. Horrible place. Then came the cruise. Stand in line for 2 hours to get on the ship and again 2 hours to get off the ship. I have never had to endure such a horrible experience. Very expensive method of torture.

Rudy Hart

I have travelled with Lakeshore Tours, Bowmanville for the past 15 years. I take as many as 5-6 trips per year, both day trips and extended excursions to places such as Myrtle Beach and Cape Cod/Boston. I have had exemplary service with this company on all trips. The tour guides have always been friendly and courteous and go out of their way to make sure the best arrangements are made in any and all situations. If there is ever an unexpected or unplanned situation, both the coach driver and tour guide have always efficiently solved the problem with the least amount of disruption to the travellers. I would high recommend any and all travels with Lakeshore Tours and I look forward to many more great excursions with them in the years ahead!! Definitely a 5 star rating is deserved and beyond!!

D Simpson

Quebec City Dec. 2-5/21.... another wonderful tour guaranteed by all starting from the driver, tour guide, accommodations and best of all.... fellow travelers on a full coach. This is our 9th tour with Lakeshore... and counting. Thanks again!

Michelle Lobo

I have thoroughly enjoyed every tour I've taken with Lakeshore Tours. The Tour Directors are great and take care of every detail to make sure everyone has a great time. Keep up the great work!

Karen Wakely

Great service, clean and sanitized bus, friendly tour guide

MIchal Charlinski

Well alls well that ends well! I must credit Lakeshore Travel with their follow up on apparent problems with Amex. I got my refund and am Now Happy with the result of their efforts!

Ellen Ross

Have never been disappointed with any of the tours whether one day or multi days. My only issue is with seating on the bus since most of the time Whitby, where I get on, is the last pickup and you are at the back of the bus.