Reviews of CAA Store - Peterborough (Travel Agency)

Larry Robertson

Wonderful experience dealing with these people over the phone. Had a horrible experience with another CAA outlet. Peterborough office is now my go to!

Mark Steed

Its CAA. Always good and helpful.

Lawrence Haddlesey

Staff in here are amazing!! Cathy was super friendly and acknowledged all our questions no matter how obscure they were.

Joan Peacock

Very good

Richard Maloney

The showers are beyond belief has waterfall..Jets and rainfall...and lots of hot water

Diane Martin

Nice "office" with friendly staff who are knowledgeable

Jacquie - Drink Ketones

Very expensive luggage. Service can be slow

Website Design Peterborough

Ran out of tows, and got a free one....thanks

D Willowmeadow

Meagan in the travel department was knowledgeable, friendly, and really great with a first time traveller. Highly recommend her and CAA.

Judith Powers

Helpful Friendly Staff

Mike Pettler - Realtor

This review is actually based on CAA as a whole and not this particular store. I was provided an incentive (via an Association I belong to) to upgrade my membership CAA Corporate. However I already have a Corporate membership so I call to see what incentives are available to me and my years of loyalty as a member? The simple answer is NONE. This is very similar to the incentives Bell or Rogers etc. offer to customers who are with another provider. i.e. come be our customer and we will give you this very special deal, and yet they won't offer the same deal to customers who have already been with them for 10 years. The message is clear, "we will work harder to gain a new customer than we will to keep the customer we already have". It is corporate stupidity at a very high level! It pisses people off, and for very good reason.

J J

Beautiful building and good service.

Mary Coupland

We love this place we get are members ship for CAA which we use all the time , plus they help us to book are trips and place to stay . Plus they will map out my trip to my daughter's place .

Amy Gannon

Helpful and welcoming staff. Very accommodating. Nice, new location!

al godin

CAA great deals with membership

John Crossley

Always helpful, but service never fast.... even when they are not busy. The staff appear self-absorbed.

Isabel Delong

Very friendly and helpful staff.

Andres Fernandez-Tassara

Renewed my membership. Great knowledge staff and they offer so much worth checking out before any trip, flight or campout!

Susan Markanen

Great bunch of people. Have been buying travel supplies from them for years.

George Campana

automated dialing for tow service at your home was not working. Had to redial several times and then had to choose another option... after that, service today was prompt and efficient, thank you.

mark henwood

We purchased travel insurance here a few times before. Great rates. quick service.

shane grimm

Bigger than I was expecting. Lots of travel gizmos and gadgets for sale too.

Draco Sliwaski

Weird service

Abel Jose Casillas

They kept hanging up on me

aaron patel

Great staff. Very clean

Leisa Hotston

Took out membership a couple of months ago...staff were incredible. Gave us lots of info on our vacation to Kitchener area. That aline was worth the price of membership!

Chris Butcher

Great service. Friendly chap. No rush very helpful

Natasha McMurray

The store is full of so much information even if you aren't a CAA member. But if you are a member then it's even more amazing. The staff there are so knowledgeable and willing to help. If you have an idea for a trip they will give you so much information to help make your trip even better. Maps. Information booklets filled with fun things to do. Places were you get a discount with your CAA card. We were so grateful for their help.

Norma Domm

Wonderful insurance service and road side service

Sarah Gardiner

Great, friendly service.

Gloria Palmateer

Wonderful assistance for travel plans, trip kits, insurance, and comfort aids. Best part is the CAA Plus that assures you will be assisted on the roadways. They even rescued my daughter stranded on the busy 401 and towed her vehicle home. This Mom is eternally grateful.

Shane Harding

Very nice and helpful ????

Barbara Mellor

Efficient, friendly and knowledgeable

Lynn Chandler

Convenient location and parking. Clean and organized inside. Both staff members I dealt with (travel and medical ins) were knowledgeable and friendly.

Brian Wells

A good thing to have needed to renew for another year

Diana Barbour

Very helpful, the staff r always ready to help out with whatever u need and very knowledgeable, have been member for about 20 years.

Ian McG

Great service

Tammy Higgins

Sue is great!

John Tickle

Great staff and service.

Elaine Donaldson

Very good

Angela Butwell

???? customer service

stephen Carmichael

Very helpful and pleasant staff

Walter McCourt

Good for CAA products

Monique Beausoleil

It was a wonderful experience

John Dalrymple-Fraser

Great service

Grandad Beckett

Great. Sue B. always great. We were having problems with areoplan cards and she solved them.

Stephen MacPhee

Fast and friendly service.

Marty Smith

The customer service and atmosphere is superb... especially regarding travel advice. Many thanks.

Jack Huffman

Always treat us well. Thanks to Kim

Robert Stewart

Was ok from getting information about a possible trip

Scott Irvine

Good service, the interior is well laid out and divided for different things and the process was really efficient.

R Chmiel

Very friendly staff here. I just got my passport photo taken here, and the lady was very helpful and courteous. Great experience and reasonably priced

Dave Harper

Friendly staff

Shane Dore

Excellent help, friendly staff as always

Barb Pulcine

Barb was a big help. Very pleased with her service.

Judi Broersma

Friendly staff and had what I was looking for

Martin Barclay

Plan your next trip here one stop for travel maps luggage and health insurance. Great advice and services from knowledgeable staff.

Corinna Abrams

Love this store they have a great selection of masks as well as a variety of traveling items. Great prices for Christmas presents.

Cal Clarke

Booked a trip through CAA. Ms Hiltz was a delight to deal with and very knowledgeable. Definitely recommend.

MsV Payne

It's close by and Lisa takes great care of her clients!

Ryan

Understaffed and rude could tell they didn't even want to be there.... I waited 20 mins in line to ask a simple question. At no point did any of the many in line get approached to offer a apology for the wait time or to see if we had a quick question like I had. The older couple in front of me were buying a hat and a piece of luggage they ended up putting it back and leaving after 10 mins of waiting

L Smiley

After placing an order online, I was never notified of its arrival. When I tracked and found it was there, I spent 20 min in lineup to pick it up. Retail store and trip planning is not a good combination. People in line are getting passport photos, booking trips, insurance and everything else CAA does, so if you want a quick pickup, it won't happen unless the store is empty. There is a small shopping area, but if you're there to pick up you can't browse or you lose your place in the line. I will never order for pick up there again. Home delivery is fine but I hadn't ordered enough for free delivery. Their business model needs some updating for online shoppers

Skydie Lyn

Terrible knowledge for a travel agent. Didnt help us at all. Felt very rushed and couldn't answer questions clearly that were covid related.

Heather Lewis-Cochrane

Always amazing customer service

Wayne Wheeler

Was fast n efficient

Erik Kowal

Great place and very helpful!!

DV DV

Friendly and efficient service

Ray sanchez

Always helpful

Deb Scheniman

Helpful staff , polite, but not overly friendly professional impersonal.

Lee Perry

Have always been there for me when needed. Car emergencies, travel and store purchases.

Kristin Taylor-Head

This was one of the worst customer service experiences I have ever had in any place I have been to. From the moment I walked in no one gave me the time of day. When I walked up to one of the membership desks the lady at the table didn’t even look up until I said “excuse me”. When she looked up from her computer she rolled her eyes at me and from the moment we started a conversation all I got was attitude, and a sarcastic smile. All I wanted was to get some information on their travel insurance options as I was planning a trip in the near future. She rudely responded with “are you only looking for information, or to actually buy travel insurance”. The whole time I was there I felt as if I was wasting their time and they obviously did not want to be there. This store needs to hire new people who actually know good customer service skills, or they need to train their employees on how to provide good customer service because what I experienced was one the worst service I have ever received.

James Langer

Very friendly and courteous!

Frank Hewitt

Great help with an upcoming trip

Ty K

Fast and efficient service.

William Bray

Great people Great Service. Thanks again.

Harley Bower

Great services and Excellent people to work with.

Gordon Stout

I have always had CAA it has been a lifesaver over the years now I have CA A+ and CAA travel if my trailer needs picking up the pick my trailer up for me and my pickup truck thank you CAA for being there you're a wonderful service

Lisa Coburn

Best service