Reviews of Travelwise (Travel Agency)

Vaccinium Oxycoccos

Friendly enough employees. Only grabbed a brochure

David Smith

Last Christmas, I was really struggling hard to find a travel agency in Kamloops until one of my friends refers to this travel company that actually made my vacation trip successful and adventurous. From finding the most exotic tourist destination to ticket booking, all tasks were done speedily and we got ample time to plan other stuffs.

Jeff Jewell

Great people Great service! Always good to have someone who knowledgeable and cares looking out for you when you travel. Nancy is the best!

TyandShelb Kennedy

Incredibly informative

Blake Carstensen

****Caution to large parties, don't let this travel bug bite you**** Our experience comes from travel planning to Mexico for our destination wedding. We actually had to wait 6 months before getting pricing from Roxxana, apparently because no one offers pricing that much more in advance (I checked, and resorts do actually offer years in advance). When we finally got pricing it was for the 'cheapest part of the year'. We were provided pricing options for a resort, the pricing changed based upon what division of the hotel we stayed at (I call this a tier system such as gold, silver, bronze etc.) as well as key dates. We ended up selecting the nicest resort on a specific date because it happened to be the same price as the rest - on that specific date. As time went on, we asked for an extension and prepared for slight price changes since the commitments were slowly coming in, the response back confirmed our thoughts. We started to give, and direct people to give deposits, this is where shady stuff started to happen - no contract / receipt was promptly provided, it was only when asked that we found out the HUGE price jump that could not be substantiated, all I wanted was proof of previous flight / accommodation costs to current. All I got for a response was the Canadian dollar, but the math didn't make sense. As pissed as I was, we continued but then other people from the travel party started to have their own experiences: My Best man decided not to come when: 1.)Prices for the single occupancy almost doubled, again with no reasoning 2.)Suggested that he stay in a room with a woman while they were both in their own relationships. 3.)She sent my best man emails that I was making up stuff (only posting info she had given us) and started confusion people saying they couldn't come to the 'platinum' part of the resort (but they don't call it that according to Roxxana.... just everyone else does) which is actually false, you just cant go into some of the restaurants or bars.... Truth be told, Barcello is a large Resort with multiple 'divisions' that you can stay in. Everyone on the trip considered each division different like platinum, gold, silver, bronze etc. - Platinum can travel and eat anywhere, where people staying in some of the more economical parts are restricted to certain food amenities but you can still wander the entire resort! Regarding the had traveled himself and said that's EXACTLY what happens, and after going on this trip finally - that was EXACTLY how it is treated at the resort Other instances: 4.) Our tickets were never sent out, Roxxanna was too busy traveling herself and left them in her office, thank god we knew the ball would probably be dropped at that point - called and went and picked up from the associate 5.) Price were never verified after a deposit was given, it was after a couple weeks when people started having these problems with the single occupancy that we decided to double check. Pretty simple, give a deposit and get a receipt of what is left owing (not here apparently). My single father ended up paying a huge amount and we didn't know about it. 6.) Accommodations for return flights were messed up for one couple and turned into another joke, by that time everyone kinda knew what to expect. 7.) Had to wait 6 months before Roxxanna offered package pricing (hmmm....waiting for email promotions to come in, rather than reach out for them?) 8.) The 'cheapest time of the year' deal that we were told actually is Mexico's spring break and quite busy. The locals said that was NOT not best time to travel for cheap! We become suspicious that this place may reap the travel rewards for themselves by booking under their account - making large group deals a potential disaster. All in all - the experience is NO WHERE near what the seasoned travelers from the party expected. Roxxana offered no added value and actually cost people of the trip more money. The information provided was inconstant or at time outright wrong and actually intimidated some people from coming.

Tracy Taylor

Was great service

Nancy Taylor

An extremely professional place with kind knowledgeable people with the vast knowledge to get the job done right. I had a nightmare experience with an online one.. My cat was supposed to travel with me.. I found out she wasn't allowed.. So upsetting.. Sonya was extremely caring and helpful.. She understood my concerns and addressed them all.. I would definitely go back and use this top notch travel agency again.. Especially if your traveling with your pet

Max Daburger

Excellent service!!! So much better than trying to book online at the same price or more than you would pay for your vacation booking here.

Gary Gervais

Good sales very helpful staff

Grace LaBossiere

Pereira is engaged and helpful. Had many great suggestions to make it the trip of a lifetime.

Brendan Shaw

I've had the pleasure of using Travelwise and would highly recommend Roxanna and her team! Very knowledgeable and professional service.

Bill Lawson

Great service

Patti Phillips

We have used Travelwise for many years! Roxanna & Sonja & the whole team are so helpful. We trust that they always steer us in the right direction & know their destinations! Wouldn't go anywhere else!! ⭐⭐⭐⭐⭐

Nathalie Lambert

Thank you Michelle B! You are travel agent extraordinary! I emailed her and said we wanted to take a trip 6 days later! She had flights and condo and transfers done in a matter of hours! You are awesome!

Prakash Sharma

Are you looking for Kamloops travel agency? I will recommend this travel company without giving a second thought. Just call them and make your tour full of adventure and thrill. The tour coordinators are really professional and approachable. They listen to your traveling needs and provide you the ultimate solutions to make your tour full of activities.

lJasi Singh

One of the best travel agencies in Kamloops and probably British Columbia. A branch of Travel Plus and have lived up to their parent company. Would definitely recommend them forward. Roxanna Ferguson was so friendly, understanding and accommodating. She made the booking and the trip a memorable one !

Shawn Jones

If you are planning a honeymoon or just a get away trip, this places has killer deals. More than the experience ( which was great ), the memories of the holiday are what you pay for here. Would definitely recommend this place to others !! Get in touch with Roxanna, she is very friendly and helpful.

Trent Domich

Great place

Thomas Thompson

Nancy just wanted to thank you and VisionTravel for an incredible holiday! It was perfect! The bed arrangements, the Oceanside accommodation, the air transfers, hotels etc were spot on. Even our late checkout at our hotel the day we were leaving had been reserved and taken care of! Amazing! What a vacation! Thanks again! Tom and Deb.

Bry R

Sonja at the Kamloops branch was absolutely amazing! She truly went above and beyond for us!! Will recommend to anyone traveling.

Barry Jones

Very good service, Roxanna extremely helpful

Danny Stultz

Always the best service and always find the best deals. We have dealt with Jackie, Sonja and Lori and they were amazing. We have gotten emails after the trip from the agents to find out how are trip was. Can’t wait to book another great vacation with this team.