Reviews of Gray Line Ottawa (Travel Agency)

dany Bergevin

(Translated) Super take the bus without a roof (Original) Super prendre l'autobus sans toiture

McKayS_NF

Nice experience.

Karine Paiement

(Translated) Great guide! We loved it! (Original) Super guide! On a adoré!

Zafar Mahmood

Amphibus was awesome. Pete and RePete were great

Hortensia Okedi

(Translated) AN ACTIVITY TO DO AT ANY COST, VERY PRO AND VERY NICE CREW MEMBERS (Original) UNE ACTIVITE A FAIRE A TOUT PRIX, TRES PRO ET MEMBRES D EQUIPAGE TRES GENTILS

Mario Stocco

It was an OK tour

Bill ONeill

Enjoyed tour like the hop on/off service Get you mint tickets from them it's cheaper

pam sanger

Really good staff and service

Dragon Claymore

Took the hop-on/hop-off Ottawa-Gatineau tour. A little disappointed that the water tours weren't available due to the flooding / high and dangerous water, but at least they're not operating due to safety concerns. Took the bulk of the tour and even learned something about the Canadian War Museum we hadn't learned on two previous trips inside. Chrissy was a wonderful tour guide. Facilitating those who were on the bus and wanted to be upstairs first chance was much appreciated. Lots of places to hop off and would have loved to have the time to explore a couple of the places we hadn't been able to visit on our previous Ottawa trips. We did hop off at the tulip festival and received easy directions on how to get there and where to be picked up again. When we got back on, enjoyable with new tour guide (older gentleman - don't remember his name). Discovered a nice bonus: one of the last hop off points was right near where we were staying. Super bonus when we weren't back more that a couple minutes and it started to POUR! Overall, well worth it. Take the hop-on/hop-off option, two days if you have the time. Really explore some of those stops.

George Homenko

Absolutely the best! After a day of rides they gave us a ride to our hotel.

Michael Torbert

Worth it!

Celia Geck

As a first time mother living in Ottawa, during a pandemic where services are limited, I was searching for fun and new things to do with my daughter and best friend (and her two kids). We decided to be a tourist for a day and hopped on the Gray Line Bus for a tour of Ottawa. The kiddos absolutely loved riding on the top of the bus feeling the wind in their hair. The tour is not that invigorating for young children so bring a 'city search' scavenger hunt with you (easily print one offline; we also suggested that Gray Line create an Ottawa City scavenger hunt!!) After the tour we had lunch at a restaurant on Sparks street and the kiddos we so happy. I definitely recommend a city bus tour followed by lunch on Sparks street. Those few hours will be fun and it will be a lasting memory for you and your family.

Carolyne Landry

We did not listen to the advice of the staff and instead of taking the tour at 1 pm we ended up taking the one at 4pm and a thunderstorm had just started! We should have listen!???? Lucky us we were able to still take the tour and we were the only 2 so it was like a private tour!. Even though it was raining and foggy, we still were able to see everything. The staff was so nice with us I recommend it to everyone coming to Ottawa.

Victoria

Easy to navigate!

Meliza Manset

Very nice place to visit

Francine Paquin

(Translated) No planning to provide an alternative meeting place during a day when an event was planned. I had to come back on my own. The guide speaks too quickly, incomprehensible. (Original) Aucune planification quant à fournir un lieu altertif de rencontre au cours d'une journée où une manifestation était prévue. J'ai dû revenir par mes propres moyens. Le guide parle trop vite, incompréhensible.

Terry Nicholls

Great way to see the city

Maximilian Dotzauer

Nice city Bus trip

harley fx (harleyfx)

Had an awesome time, great tour. Takes care of the main sites. Get there early and book your time or book it online to save time.

Steven Teff

Best tour bus company to find out about the city you are visiting!

Mireille Delisle

Ok tour but lots of space for improvement. Obviously, guides point out city’s main attractions but, for the price, I expect more in terms of additional info (historical facts, trivia, touristic information…) in these kinds of tours. One guide was better than the other in that sense. One major flaw is that there are absolutely NO signs clearly identifying the bus stops (and pick up spots) along the way.

Sujeet Bhatte

Great tour! We had a lot of fun!

Alfina Lavigne

Amazing tour. Very helpful..

Leeah

(Translated) Very interesting, we see a lot of fun things to know about the city !! Very kind guide I recommend! (Original) Très intéressant,on voit beaucoup de chose le fun à savoir sur la ville!! Guide très gentils je recommande!

Alex Bacmeister

(Translated) City tour, Good option to know the most important points of a City. (Original) City tour, Buena opción para conocer los puntos más importantes de un Ciudad.

Rodrigo García

(Translated) Different, you can take the bus overland, or you can. Take a water tour and the bus is amphibious, I had not seen anything like it elsewhere (Original) Diferente, se puede tomar el bus por tierra, ó se puede. Tomar un tour acuático y el bus es anfibio, no había visto nada igual en otro lado

Alain Biya

(Translated) the guide was very funny, the view wow of the city. Great family experience (Original) le guide était très comique, la vue wow de la ville. Belle expérience en famille

Barbara Schooley

Good tour of interesting places.

Yvan Couture

(Translated) Probably interesting tour but sitting in the last row on the upper level floor with the sounds of the street, the wind, and people who were talking to each other, it was possible for me to understand only rare bits of narration made live in both official languages simultaneously by Marcel and his microphone. Even if Marcel seemed well acquainted with his subject, I would never sell myself any more without making sure I was served by a recorded narration requiring headphones whose volume adjustment was my sole responsibility. In addition, the earpieces will guarantee the isolation of others' voices and surrounding noises. (Original) Tour probablement intéressant mais assis dans la dernière rangée sur l’étage du niveau supérieur avec les bruits de la rue, du vent, et des gens qui se commentaient entre eux, il m’était possible de ne comprendre que des rares bribes de la narration faite de vive voix simultanément dans les 2 langues officielles par Marcel et son micro. Même si Marcel semblait bien connaître son sujet, plus jamais je ne me ferai vendre de tours sans m’être assuré d’être desservi par une narration enregistré nécessitant des écouteurs dont le réglage du volume est de mon seul ressort. De plus, les oreillettes me garantiront l’isolement des voix des autres et des bruits environnants.

Darwen Grosspen

Lots of interesting places on the tour, but for $73 for 2 people we expected the tour guide to be much better. Her French was awful, and her English wasn't that great either. I missed half of what she said because she spoke too fast or didn't pronounce all her words. My québécois wife didn't understand 90% of the French. The bus had no heat and the 2nd floor was open with no door so all the cold air blasted in our face for 1 1/2 hours. You're better off getting a copy of the route and driving yourself while looking up everything in Wikipedia on your phone.

Shraddha Patel

Good and very up to time, good commentary.

Kristofer Woods

Does not honour the Access2 program or offer discounted pricing for people requiring support workers. Many tours/mueseums recognize that people with disabilities require assistance - this tour does not offer a pricing system which accommodates an affordable option for them.

lamarque martine

(Translated) very good for a general visit of the city with its stops discovered (Original) très bien pour une visite générale de la ville avec ses arrêts découvertes

Suganth Mohan

Great time for my 6 year old to see Ottawa

Rajaa Almahrouqi

Great Tourist Guides and drivers, magic tour.

sangi tangi

Extremely disappointed in the experience with Lady Dive tours. This was our first time in Ottawa as a family. The tour guide on the hop on hop off tour had a very thick French accent. She spoke too fast and not loud enough for us to even hear where to get off! We missed all of the tourist attractions we wanted to go to, as she did not announce the bus stops clearly. It was a complete waste of our time and money, as we were only in Ottawa for one day. I will not be recommending this tour bus to anyone. In addition, the lady on the Rideau Canal cruise was clearly racist and lacked crowd management skills. She yelled at my mom for not standing in line (we are Indians) while a bunch of tourists (group of white people) in front of us were standing as a group.She only asked my mom to move out of all the people who were standing in groups. She created a scene and embarrassed us in front of the other tourists. Again, extremely disappointed in the customer service. I live in Toronto and I always believed that Canada was respecting and open to other cultures. I am upset that my family got to see this side of Ottawa on their first visit. I do not recommend using this tour bus if this is your first time traveling to Ottawa. Time of travel: August 13, 2019 - 10.30 am tour bus Rideau Canal Cruise - 4.30pm ride.

Lord Beal

(Translated) Interesting (Original) Intéressant

ludovic ardoise

(Translated) Interesting (Original) Intéressant

Brian Johnson

Really dull and way overpriced. They need to rewrite the script and inject some interesting commentary instead of pointing out the obvious. Also $200+ for 6 people that included 2 young kids, a senior, and a student, for a late in the day tour is larceny.

Rodrigo Ledesma

Very good tour but it finishes too early

Vishal Koul

One of the Pathetic Experiences. The tour price is reasonable but the quality of the service is null. One bus driver drops you at one point and when you reach the same spot for pick up, there is no bus. You call and you are told that it is a different spot. We wasted hours waiting for the bus and if the bus is full , they dont even stop. Wont recommended to anyone. Lady Dive tours and Grayline tours compliment each other.

hania tabassum

Guide was so informative

Michel

(Translated) In Ottawa really recommended. Not too many stops and you could see a lot of the city in one day. The guide was very nice and tried hard and the rest of the staff was nice and organized. The information point in the city was easy to spot and you were quickly informed about what you should book the best. A very pleasant tour! (Original) In Ottawa wirklich zu empfehlen. Nicht zu viele Stops und man konnte an einem Tag sehr viel von der Stadt sehen. Der Guide war sehr nett und bemüht und auch das restliche Personal war nett und organisiert. Der Info Point in der Stadt war einfach zu erkennen und man wurde schnell darüber aufgeklärt, was man am besten buchen solle. Eine sehr angenehme Tour!