Reviews of HUB International (Travel Agency)

Terri Hummingbird

There place was clean. They were fast and friendly

Jay Enns

I was in this morning 20 minutes before opening to find a sign that says they will not serve me until 10am. This is discrimination. I would recomend using an appointment system. Very unhappy. Plus side, I was let in at about 20 minutes before 10am. Just unclear how this is an acceptable practice. How does limiting hours for 1 service help? Feeling discriminated!!

James Dyer

Friendly knowledgeable staff have helped me with car motorcycle and house insurance

Debbie Nelson

Always Professional and helpful

Juanita Pete

Fast and friendly

tawny dunn

Our experience with Hubs insurance agent here was very unpleasant and unprofessional

Robert Epp

Don't expect good service here... They are never available to take or return phone calls. I've been calling for two weeks trying to make a change to my policy.

A Bahia

Good Customer service

James Collie

Friendly competent service. And if they make a mistake they fix it.

Tammy Preston

Always have what I need done

Jenna C.

Helpful and friendly staff

Jo-Anne Borchman

Above and beyond! Exceptional customer service! Thank you so much!

Charlie Brand

Yes I liked hope nice quiet place (didn't see Rambo) with a couple of good restaurants and not far to hell's gate which is well worth a visit ????????.

glenn kyle

Great service and fast alll depends on your plans for insurance great people

deep inder Sidhu

Very helpful staff

Leah Moser

Rachael was super helpful and informative!

soccerboy

Friendliest reception in town!!

robert jans

It was a good experience and even with this virus, it was taken in stride, business as usual ! Highly recommended for insurance and other needs that are close by !!

Ron Evans

Had to wait a while to get service, but that was to be expected. Once, an agent met with us, she was knowledgeable and asked for help when she didn't know something. In the end we got our condo insurance sorted out.

Jaime V

Always personal service here. Has great covid procedures and walked me through any issues I had.

dave peddlesden

Good service nice people

Jo-Anne Rea

These people have always been great for me.

Métal Louis

Friendly and unjudgemental. I do a bit of everything and when I told them I need liability insurance for a big list of things they calmly asked me the most relevant questions without making me feel like a master of none.

Brett Messmer

Insurance and ICBC license done here

Kimberly Ratzlaff

They are awesome to deal with and very professional! :)

Tram Do

Sandra rosenau is very helpful and knowledgeable. I appreciate her help and expertise. She is a wonderful addition to the Yellowknife office ????

Travis Plain

We bought a a vehicle and needed a claims history letter. Speaking with Sandra Rosenau, she said it would take 2 weeks. Contacted her multiple time via email, which she would respond that she had not heard back from the company. This went on from the 5th until the 13th. We phoned because we need this vehicle for work. She said again she couldn't help us out. Contacted our new insurance provider and he stated that he would contact her and that my wife would only need to email her to state that permission was granted to speak to her. Emailed her immediately with the consent and she stated. "Due to privacy concerns I am unable to discuss matters I do not have the answers to with another broker". My wife had to ask for her manager twice before she contacted her via phone. My wife broke down in tears because Sandra would not help out nor would she put an ounce of effort into this. After this breakdown, Sandra finally relented and started making calls. Why did it have to come to my fiance breaking down into tears for Sandra to do work? Within 45 minutes of Sandra finally speaking with the new broker, the insurance went through. And two hours later my wife received her history letter she had been waiting for which was dated the 11th. Why was it quoted for 2 weeks to get this when it only took a phone call? Our current broker also stated after the phone call with Sandra that she was not very helpful.

kevin stanley

Needed house insurance assistance. But the only one able to help was home sick two days in a row

Dana 'Kitt' Alwood

Always have All my insurances through these folks

M Handley

Sandra was an absolute gem to work with!

Serguei Martynov

Excellent service! Very responsive and customer-oriented. Thank you Sandra and the whole Yellowknife team!

Michelle Stephens

Great customer service.

Josh Neufeld

Very friendly staff. Nothing was overlooked and the rates were well presented. Nothing much more to say other than I'll be going here from now on to get vehicles insured

Leif Anderson

They don't return calls or emails. I've had great experiences with other HUB offices and when I first got home insurance from this office, it was great. Nobody else in the area had been able to get me coverage, but Lisa was able to put something together in minutes. After that she worked like clockwork and everything was effortless. After a few years, I guess Lisa moved on, because I didn't get a renewal notice and so my insurance got cancelled. Now I'm trying to get new insurance but the office won't return my emails or calls (not even a one-line "got your email, will get back to you soon" type thing - literally nothing). One time when I called I got through to someone, but I was brushed off without making any actual progress because she was with another client.

brian mci

Fast, no lineup that day. Inexpensive insurance compared to what I paid in ont.

George Johansen

Usually the "go to" place for insurance in Hope. My wife and I were taken a bit by surprise when our agent couldn't answer some of our questions about our coverages or policies. We had the feeling we were being rushed. We will try the other broker in town next time around I think.

Benjamin Stewart

Super helpful happy staff. Ask for Vickie at drive through

joyce smith

Awsomer customer service here always .

Pamela Schuetz

So helpful and Friendly

Dru Dallas

Great service, friendly and helpful staff.

Joel Walton

Thanks Sydney

Rob Thwaites

Professional atmosphere and they answered all my questions

Hans Lauridsen

All my insurance problems were dealt with friendly people and solved quickly. What more can a person ask for.

Reel Man

DO NOT go here for your licensing needs, go to an actual ICBC driver licensing facility. I got so frustrated it made me swear then they threw me out I guess they didn't consider about all the hours in lineups, hours on the phone with ICBC already over this matter. I ended up having too drive too Chilliwack anyways and got it straightened out. PS Be more customer oriented and less like a monopoly.

Kalman Baranyi

Very helpful

Robin B

Tried to deal with them for home insurance and left 3 messages before the guy called me back, I missed his call and it was 2 more days before he returned my message. Had to go with a different brokerage or I wouldn't have been able to get my mortgage.

Kim Bonnell

Thank you Michelle Yon. I appreciate your empathy, and hard work on my behalf.

Linda Hartley

New building for management and staff, friendly service.

Douglas A Alvarez

Great company

Dayle Hernblad

I’ve FINALLY received some great service @ HUB!!! Been trying & trying to get any service outta them for couple YEARS now- has to go elsewhere to get vehicle insured!! So very frustrating!!! They now have gal named SANDRA who is efficient, knowledgeable & concerned with their service & reputation!!! She provided great service ~ I now have both vehicles insured in one place!!! Recommend giving Sandra a call!! Friendly & helpful!!

Daniel Egli

Quick, friendly service on a trailer transfer.

Tim Thomas

Very helpful, well setup for covid. Just what I needed. ????

Gord Hankins

Very Very slow service been there twice waited half hour both times and left..I will been getting my insurance in chilliwack from now on

Mitch Horn

By far the worst customer service i have ever received. Takes a week to get in to see someone about anything, I used to be able to just email them and make changes. If i could give them less than 1 star i would.

Maya

Extremely poor customer service. I booked my new driver's road test for today about two or three months ago but put myself on a call list for earlier available test dates. I did get a call, around a month ago, for an earlier test and on the phone I asked if booking an earlier test date would cancel the test that I had booked for today. I was told no. I'm not blaming the employee on the phone, who I'm sure made an honest mistake, but when I came in for my test today I was told blatantly that it would not happen. I had no notice about the cancellation and was very upset about it. Who I assume was the manager that I spoke to (at least he was acting like it) was entirely unwilling to help me in any way. The only solutions that I got from any employees were to sit around and wait all day to see if there was a no-show or to renew my learner's license and book a test in four months with them (which is impossible because I go back to university soon). I work and was already taking time off to take the test. The man I spoke to did not even consult the driving instructor to see if it was possible to fit me in. I was also told that they would not be able to simply call me if there was a no-show, I had to wait in the office. I am very, very upset about this. It's a 20-minute test. How can it be that big of a deal to squeeze in one more 20-minute test in order to make up for a mistake made by an employee of their office? Needless to say, they will not be getting my family's business anymore, and we insure four vehicles with them. I would not recommend booking any tests with this office if this is how they are going to treat (apparently not valued) customers and future customers. A business should at least be willing to admit that a mistake was made and come up with a reasonable solution.

Steve Sawatsky

Great management and staff

Mavis Webb

Very good

Darla Bracklow

Always great, friendly, knowledgeable service from Roxanne! Great having a drive-thru window open on Sundays - as all other ICBC providers are closed on Sunday in Quesnel.

Okaton D

I'll give it two star only because I actually got what I needed, regardless, the receptionist is annoying and doesn't prioritize customer service, I stood there waiting while she flirted with what I assume, significant other. They also aren't taking on new clients right now, so you're left dealing with a representative that's out of City, more than likely Whitehorse.

Kim Nichols

I have been so pleased and impressed with the service that I have received from Sandra Rosenau. Sandra replies very quickly and has the required paperwork you need within an hour or less. Highly recommend dealing with her for your insurance needs.

rose o'neill

Beautiful trails!

john martin

Good service

Nicole West

Great team lead there she was awesome her worker a little behind but understandable, but over all got everything done just not in a timely manner.

Ronda Reece

Service with a Smile !!

Bernice Provencal

Personal helpful people work here. Ill always recommend Hub Insurance

Richard Roles

Fast and convenient insurance needs.

Val Ellis

was not willing to provide the insurance I need for my ranch. Have to look elsewhere

Glenn Howard

Hub is my go to for insurance. They always seem well educated in options and do a good job communicating them. It gives me a lot of confidence when buying through them.

Cheryl O'Donnell

Always friendly and courteous staff.

Patrick Hoppus

Very helpful and friendly staff.

Louise aka Dragonlady

Was in there twice for vehicle insurance and both times the service was fast & friendly

Dean Danchuk

Hub is the place i buy all my insurance Unless its an emergency and they arent open

Sonja Wyles

Friendly service. Knowledgeable staff ????

Wade Bears

The ladies are very helpful And professional

Brenda Wilgan

Friendly staff

Rod.C. Andrew

Service is good, little waiting time.

Phred

Friendly service. Explained everything clearly. Always treated well here.

Vincent Prince

Just wanted to give a shout out to Hub for the professional and friendly service that Brandy provided to me today. She was so friendly, knowledgeable and quick. Sure could use people like that in every office in Prince George, makes for a pleasant afternoon doing paperwork. Thank you Brandy, you changed my whole day around.

shane harris

great staff

matt parr

Craig is a moron. Went in to simply switch insurance from one vehicle to another. He cancels my insurance wich charged me a cancelation fee. And then has to start a whole new policy that's way more than I was previously paying for the vehicle. I usually go to superstore insurance and they have done this for me multiple times in past at no cost just changes my payment plan.... going to hub international has cost me way more money and cost me about an hour and a half of time cause he doesn't know how to do his job. Superstore would have completed this SIMPLE task in 15 mins. I would never ever recommend anyone to go to this insurance place.

snookie

Wow!!!!Michelle Self is the best!!!!amazing she is a asset to hub international...always there to help me...thank you!!!

Sam A

Excellent service and the staff is very knowledgable.

Herb Hunt

Thank you Sandra for helping to resolve our recent insurance issues. Your quick and knowledgeable responses are much appreciated.

Dustin “DadamsYK”

Front of line experience is quite disappointing with the past 2 issues I have had. Phone puts you on hold and says " we care about our customers, and your call will be answered in the order it was received" then they promptly HANG UP on you. Finally get through and - system is down for 3 days, they can't do anything- next time I call - sorry but we don't have any brokers working for the next 6... SIX days. When I mentioned the phone hold system was broken and they were hanging up on customers, the response was "ok, yes we were on lunch"...at 2:15pm. I am traveling to Yellowknife shortly and will speak to someone in person rather than try and deal with the current way, because experience over the phone is worse then the average lemonade stand. The one time I actually got in touch with a broker, she was great!, put in way more effort and time then I expected, and cleared up the issues I was having completely with great communication, but to get in touch with her was the most frustrating customer service experience I can recall. “We apologize for your experience (insert customer name here) and appreciate your feedback. Here at Hub International, we take client service and satisfaction very seriously. If you would be willing to contact the Branch Manager at ###-$$$$-&&&&&, we would appreciate the opportunity to discuss this further with you” verbatim? 2 stars, and both go to the broker who is an All Star on a non playoff team.

Karine Pelletier

We just bought a new vehicle and Sandra really helped us with advice and prompt service. We had to talk few times on a phone to our insurance broker and she always answered the same day ( plus email for documents ). Knowing it is a difficult time for all of us with the covid-19 and she is the only employee available at this time in the office, we think that it is important to mention it. Many thanks Sandra, Karine Pelletier & François DeCoste

Jonathan Ehaloak

Dealt with Sandra Rosenau, and she was great! Very fast and helpful.

Nicole Nordahn

Loved the service I got from HUB when I first became a customer in 2010. Lisa was always efficient and on top of things... When she left everything went downhill instantly. I couldn't get in to see anyone here about renewing my home insurance weeks before it expired. The girls at the front desk were snarky until I said I was a current customer. Recently I was contacted about owing on a home policy that had been cancelled for months. I'm not sure if that was a fault io their part or the insurance company. I used to always recommend HUB, but I'm not sure that I would after my more recent exoeexperie.

Lisa Ward

The only place I will go for insurance awsome staff and my fur baby is allowed in.

Inez McGowan

Very friendly, professional service.

Marcy Dodman

I've been waiting over a week for them to send me my experience letter, I explained to the receptionist that I needed it to get new insurance in the new province I'm in, i called a week ago on a Friday, along with the cooperators where I had previous insurance, they sent me it by email within 20 minutes. Weekend goes by still no email from the hub, tried calling on Monday and Tuesday where there was a constant recording saying they were busy, it said to hold and I'd be answered when I'm next, but it kept hanging up on me. I felt uncomfortable leaving a voicemail because I didn't feel like it would be prioritized. Called again on Wednesday morning/yesterday and finally got through, I let them know I've been waiting almost a week and thats it's very important I get it because i need insurance on my vehicle to get to my new job, and if they could make sure I get the experience letter by the end of the day, (seeing as the cooperators did this in 20 minutes I didnt see it as a problem) she said she would note that I needed it. Over 24 hours later still no email, no phone call and back to getting the recording on the phone. This is the last thing I need to get insurance so I am very frustrated with this experience. If another company can do 10 years of experience in 20 minutes (the day i FIRST called and did not have to call back) why cant the HUB do my one that I had for 6 months in a timely manner after being asked numerous times? Will not recommend the yellowknife hub to anyone. UPDATE: It is now Saturday, 8 days after I first called and STILL no experience letter sent. I called everyday and even got the receptionist to transfer me to someone else, I left a very unenthustastic voicemail on Thursday and still no call or email back. On Friday (a week after my initial call) I called the number that was left on other reviews for the branch manager because I kept getting the busy recording again. Got a very snarky woman telling me they were all on lunch and when I stated I've been calling for a week and would like to speak with someone she gave me a very unenthused response. Was unable to reach anyone on Friday yet again, and now I have to wait, frustrated all weekend, as they're closed, with no insurance on my vehicle and a job I now need to get a ride to from someone else and inconvenience their day all because the people who work at the hub clearly cant do their job and get back to people in a timely manner. Its gonna be taking over 10 days to get an experience letter. Absolutely unimpressed. I've been in customer service for over 10 years, I've never written a review about a business because I like to give the benefit of the doubt, and this is the worst customer service I've ever experienced.

b c

Lots of great staff other than Beverly the branch manager she is rude disrespectful and couldn't even do any of my paperwork right but all the other staff are very helpful and friendly

Dale Johnnie

Excellent service. Renewed insurance plus my licence there quick and efficient

Kennedy Eli Mathews

Very informative and helpful with picking the right insurance for my new car.

Michelle Bevan

We have had our insurance with Hub for many years and have had a really hard time in the past with them providing the service that you expect, it has been hit and miss for quite some time. Since Sandra has joined the team i am so happy with the level of service i have received. She is extremely knowledgable, provides exceptional customer service, reactive and a pleasure to deal with. When i make an enquiry Im confident that she is working for me , will give me the best advice for my needs and get back to me asap with my options. So happy to have Sandra at Hub.......Please stay Sandra

Allan Torng

Customer service is not a signature feature of this office... it has deteriorated over the last year. I am definitely thinking about going to another personal auto insurance provider after the insurance term is up for my vehicle. Seriously, if the business can't handle customer service, then how can it handle an insurance coverage claim?

Marisa Mabbitt

Sandra Rosenau is one of the best Brokers I've had the pleasure of working with. Her response time, especially during Covid and a quick Insurance change was 10 stars. Thank You!

Lynn MacFadyen

I have been a customer for vehicle insurance in the North for over 27 years. During that time, representatives at Hub have not always been easy to reach, or provide efficient and timely service. Sandra R. has changed all that. She is extremely knowledgeable, efficient, dependable, and promotes positive client relationships by email and by phone. We have emailed her and within one hour she has dealt with our file. This is extremely important if you need to have insurance to get your vehicle on the road again. I would recommend that the owner of this business try to keep Sandra on their team of professionals as long as possible. It is very challenging to recruit and retain people who have such a positive impact on a company. She brings in repeat business and attracts new business from satisfied clients who are promoting her by word of mouth. Sandra has been a pleasure to work with and I would highly recommend her to anyone seeking an insurance product in the North.

Devin Case

Sandra was great to work with. She was quick and efficient to get me set up with new car insurance. I would highly recommend in the future.

Steve B

After 7 years with Hub for Marine coverage, my renewal came in the mail this year with a 50% increase in premiums despite never having made a claim. After some emails back and forth with 1 agent, I've made 4 calls to the office over the last week which have resulted in: 1 - No brokers available to help (and when I asked, reception had no idea when one would be...I was then told I could call back tomorrow and maybe someone would be able to help me???), 2 (the next day) - automatic system said all agents are busy, puts me on hold and then hangs up over and over and over, 3 - same issue with automatic system, 4 - No brokers available, directed to another office where I left a voicemail. Imagine having this run around for a claim...good thing I'm only dealing with a renewal! Before all of this, I asked them to check with their other underwriters (aside from the company I was insured with) and was told they had no others...yet at least 2 other companies online I searched with list Hub as a broker for Marine coverage. I like to think I'm a very reasonable customer to deal with. I understand rates can go up. But a 50% increase with no explanation up front followed by really shotty customer service (it's like I had to push them to do their job of getting me quality coverage for a competitive rate, which they still haven't done) makes my decision easy - going elsewhere.

Dave Richards

Exceptional service during the holidays. Went out of their way to put coverage on my vehicle. Thank you for personal service. Happy New Years and hopefully without lockdowns in 2022.

Eton Douglas Saunderson

Great Customer Service and I got the information I needed to transfer my insurance and registration and Drivers License from Alberta to BC

Brian Caverley

Great

dave lincoln

Sooooo slow, 45 min to insure your car, C'mon people, step it up a bit!!!

PJ

Under new management and couldn’t be happier!! Sandra has been extremely helpful with getting replacement pink cards for my vehicle and replying within an hour when I needed immediate insurance for our utility trailer as we were in the process of moving. Definitely helped keep the stress at bay. And thanks to Roberta for always being so friendly and professional on the front desk.

Erik Quik

Very good service!!!!

Jordan Abrams

Have friends that use this place and they like it. Quick & friendly .

m wiens

Bad service. Snotty people.

Jack MacKay

Very easy and convenient service with cheerfull and helpfull staff.

Bob Bailey

I was not how about was next door getting a new cell phone

Darren Horn

Buying a new vehicle down in Edmonton and needed insurance in place fast. Called and left a message, thinking we would have to wait until the following day. Not only did Sandra reply right away, she took the time to explain the new coverage, suggest tweaks here and there and then emailed me the pink card right away.

Ginger Roles

Little bit of a wait at the door. But with everything that is going on right now its all good. Once I was on the door everything went nice and smoothly and quickly. Everyone was cheerful and amazing.

Mac Placido

Surprised at the time it took to cancel auto insurance which involved the death of one of the owners. Service was sensitive though.

Sheila R

I love the staff at Hub. I have been dealing with this office for 2 years and receive great service each time I call or stop in. I would highly recommend Hub to anyone that needs insurance. Thanks guys, Sheila

Karson Collins

Don't waste your time. These people do NOT care about there client's best interest. It took more than three weeks to get a quote back! My advice, go see Sandra at AC&D Insurance! She had me setup the same day without a ridiculous premium to pay!

Alex Melicson

extremely rude help from a lady there, she over charged me 26$ for which i had to get a refund processed, made me go home twice for more documents ( my fault the first time, but she didnt mention everything i needed so i had to go back again), and above all, from the second i sat down, she gave a " i do no want to be working here" vibe, and was unhelpful and rude. after the third time i had to come in, i refused to meet with her and waited for a gentleman to help me. he was very professional, apologized for the ladys rudeness, and quickly gave me a refund for the charges the lady put on my account for no reason. - to the manager of this location, please ensure your employees are treating customers with respect, and providing a quality service at all times. the lady employee who i am talking about has no business working in any form of customer care position. Not at hub, not at mcdonalds.

Rick Hebert

I'm sittin here in hub. I've been waiting over 45 mins to renew my license. One guy had been at the til the entire time. My license expires in 2 days, hope I get my turn before that. If you ever need to get anything done, much quicker to drive to chilliwack.

Raven Rescue Accounting

Michelle and Laura are in charge of our account. They are so helpful, and get back to us ASAP. It's great to have the two of them covering our backs!

larry Hagen

Worst service in the history of insurance.

Nathaniel Martin

They do a good and efficient job, just got the front of the building redone as well :)

Trent Tresierra

Cool

gerald rougeau

Awesome staff, there is no other place to buy your insurance. You are treated like royalty not a number.

Sherry McKay

I was very please with Cassandra she was very helpful...

Leah MacDonald

Don't always receive information that should have been passed onto client. Costly mistakes to policy holder.

Holly Range

We just recently moved provinces and had to switch over everything, we had Faith-Hanna Dale as our service agent. She was absolutely wonderful. She was kind, smart and extremely knowledgeable. She answered all our questions and worked to make sure we were taken care of. She honestly made working with icbc a little bit more tolerable. Thanks Faith!!!

Tom Hoefer

I was very pleased with the speedy service that Sandra provided to add another vehicle to our policy and to provide me with insurance advice. Really appreciated it.

Crazy Diver

I just moved to Yellowknife and was looking for new auto insurance. I called HUB and Sandra helped me get my new insurance in place. She is very helpful and explained everything to me like coverages and what they were , she made it very easy for me to get my Ford F150 insured. I called her today for a tenant insurance quote and she provided me the quote within 1 hour. Super fast, super helpful and very knowledgeable! I highly recommend HUB and especially Sandra! I would give 10 stars if it was possible.

Kojary Racing

Absolutely the worst customer service. I've used HUB for the last 10 years with multiple policies. They used to be great to deal with. Now, they they don't return calls or emails. I've left messages for an agent to call me back twice over a two week period - nothing. I've emailed the agent my policy request - nothing. I called again this morning and was offered excuses by the receptionist for not returning my calls, but was again brushed off without making any progress on my request. I would recommend ANY other insurance company in Yellowknife than HUB International.

Nathan Thiessen

Excellent and friendly knowledgeable staff!

John MacDonald

I received great service from Sandra the Branch Manager. She followed up quickly with me, provided a quote and helped with the documentation. Excellent service.

Melanie Bourque

I am very frustrated with my experience with HUB. When I first became a client, Lisa was always quick to get back to me. I went in, back in November 2018, to change my banking information for my auto insurance and 3 months later (plus a visit to see them back in December) and this has still not been fixed. Very poor customer service!

Sam John

So I'm here ruminating on the circumstances which have impelled me to write this review, and the more I think about them it's the more I'm convinced that prejudice plays a great role in the granting of drivers licence. My husband went to this place for his second road test. Before he could even begin his exam, the examiner asked him "do you have someone to drive you home when you're finish? " Now seriously, why would he asked that question? The fact that he asked such question, to a candidate who is there to obtain his licence--- who after a successful exam would be more than qualified to drive himself home, it evinces a premeditated mindset on the part of the examiner to fail the candidate even before the exam begins. Then, he said my husband was not shoulder checking, my husband asked him what he was doing for all his turns when he was even talking aloud and stating his moves while he was doing them? He said it was not the proper way to shoulder check, and that to do a proper shoulder check you should turn your head and let your "chin touch your shoulder". Seriously this one takes the cake. Not only is this a different standard from the first examiner who approves the quality of shoulder checking on his first exam; but such technicality is NOT in the book. I think it's page 62 which mentioned the 45 degrees angle that you need to turn to. This is sufficient to widen your field of vision so much that you can view your blind spot. To turn your neck and let your "chin touch your shoulder" is a full 90 degree turn. Again, NOT in the book. So my husband failed even before he began, and some make up stories was given him after he was finished. Now there are protocols to be followed to obtaining your licence, but it is compounded when you have partial, bias and prejudice minds officiating in situations where the requisite mindset should be that of impartiality. So sad. Am I saying that all examiners are the same? Categorically NO. But am I saying that there are some who fit the aforementioned description ? Absolutely YES.

diana mehmal

I need to say Sandra Rosenau was so fantastic today. She helped my son and I get his insurance worked out with such professionalism and speed. She went above and beyond by working late on Friday to help us. I was so impressed to speak with her. She is quite the lady. Thank you Sandra!!!!!

Chelsea Nickerson

I have always received effective, professional, and prompt service from this office. Both my home and auto insurance needs have been met here for 13+ years now!

Dean Diguer

Fast and efficient service from Sandra when I had an urgent insurance need. Very happy!

Victoria Ray

Long wait, staff member left to go 'to the bank' when many customers waiting.

Wayne Kelley

Great drive through insurance outlet, really handy with Covid 19 issues. Not rushed and took time to answer all questions. Just great.

Megan Lennie

I received great service from manager Sandra from the Yellowknife branch. She is very helpful and efficient, we were very grateful.

S L

My wife had car insurance from this company for some time. She then changed her direct-withdrawal to another bank. Unfortunately this office never processed the change, and by the time we noticed, the company had cancelled the policy for non-payment. They apologized for their mistake and asked that we pay a year's renewal in full up front. We decided to walk away.

Laine Moore

Never replied by email.

gerry horton

Excellent service

Dolly Mae Goeson

Very poor service with employees that don’t even know about which payment methods are accepted. The employee I was dealing with sounds like a 12 year old and doesn’t return my calls. Longest wait times I have experienced while trying to get auto insurance. They sure don’t prioritize customers!

Richard Strohbach

Very helpful , cheerful knowledgeable staff

Mike Smith

Great service!