I booked a tour with the Company a week before. Somewhat last minute, but they said they had a tour available for Saturday.
We were supposed to be picked up at 10:45-11 am, but driver was running late and we got picked up 11:30. The van was promised to be nice, with leather seats, but instead it was a cloth seat older van.
We got dropped off at the brewery and told by driver that he will go park and be back in 5 mins. We tried getting a table, but the brewery said they have no table reservation for us and that they do not do tours.
After about 20 mins waiting outside the brewery, the driver finally came back with the van, and got us a table.
We then ordered the tasting samples for the group and waited about 20 minutes to only get 3/8 samples served, then another 10 minutes before the whole group got our samples.
When booking the tour Joana told me that we would either get a pint (473 ml) of beer or samples equal to that. We all got 5 plastic shot glasses (30ml each) of 5 samples, equal to 150 ml of beer and not an acceptable sample.
I was also told at the first location we would get a individual sample of small snack like nachos, which we did not get. They said we would get it at second location. Judging from the big tub of small chips and crackers in the van passenger seat, which I believe was supposed to be our promised snack.
Instead we all ordered a pint of beer and 5 order of wings and 3 order of French fries.
We did not want to continue the tour, as it was already 2pm and we were only at tour and very dissatisfied.
I called the company, to get a deal to end the tour. They agreed to pay for our food and beers, in return of not going to the other two breweries and just giving us a ride home. This was nice of the company, that’s why it’s not 1/5 stars review.
I know COVID is affecting things up, and that restaurants/breweries are busy, but the tour organization felt like everything was done last minute. We payed over $1000 for the 8 of us, and it was just disappointing.
We would not recommend going on a tour with the company, until they get their things together and deliver on their promises.
It’s better to pay for a van taxi, go to whatever brewery you want, and just buy beer there, would be much cheaper and enjoyable experience.