Reviews of Polimex Trading & Travel (Travel Agency)

Ordre Franciscain Séculier

(Translated) Sent packages arrive at recipients after several weeks of delay. I do not recommend. (Original) Des colis envoyés arrivent aux déstinataires après plusieurs semaines de retard. Je ne conseille pas.

Matthew Pearn

I recently sent about 12 medium sized boxes of vinyl records from Canada to Germany. Of course, soon after, the Coronavirus hit and the shipping industry went into overload! Shipping with Polimex was significantly less expensive than other companies and the customer service I received was incredible. While they do lack in certain areas like package tracking, I was constantly in touch with their representative Natalia. She was knowledgeable, patient, kind, and kept me sane during this drawn out process. I owe her so much gratitude as without her I think my experience would have been quite unbearable (I am very attached to my record collection). My packages took quite a while to arrive but with the pandemic sweeping across the world, that's to be expected. Natalia was the bridge between her company, Polish customs, and German shippers. She kept me up-to-date on a regular basis and as my packages started arriving, I was prepared. I don't know what Natalia gets paid but she deserves a raise and a promotion! I would recommend this company based on her service alone.

tomek krakowiak

Great staff!

Josef Lavicka

the lady was not at all willing

Oana Settels

Terrible company, avoid at all costs! We arranged for a parcel to be delivered from Canada to Luxembourg and 9 months in, the parcel not only didn't arrive, but Polimex and their subcontractors in Europe continue to be in the news for stealing multiple parcels, amounting to millions of CAD damage. No damage claim has been provided for the loss! Terrible company, avoid at all costs!

Dorota Trnik

Pani Kasia from the Roncesvalles location is professional and very patient. She was trying to get best deals on air tickets for my entire family involving several different and quite complicated flight routes to some european countries. I have no doubt that Pani Kasia has done the best in accommodating all our needs (that kept changing every hour) and getting us deals that were at least 200$ cheaper per ticket than other agencies. Dorota

Bogdan Kowalenko

Very good service and nice place

Jorge Riffo Maechel

great and nice people

Monika Pietrasik-Grabowska

(Translated) I recommend (Original) Polecam

Ewa Paryz

I have been using the services of this company for many years and I am always very satisfied

zofia doroszkiewicz

Very nice service, wonderful people, and package was delivered faster than expected.I am very pleased with Afsan's help that I could quickly send a birthday present to my daughter to the States at this very difficult time for all, Thank you for being POLIMEX

Urszula Socha

(Translated) Great service and fast delivery. I really recommend (Original) Swietne obsluga i szybka dostawa. Naprawde polecam.????

Zina Da

Pleasant to deal with, quick response to emails, great pricing, helpful. Totally recommend it ????

aminata wlr

They are really professional and top after-sales service! its done now 3 times that i called their service (parcel sent from Toronto to France) and I am not disappointed but pleasantly surprised by the speed of sending. A delivery person collects my packages at my home and everything is delivered to my home in France, it's really relaxing with a price that defies all competition. Really if you have packages to send to Europe, do not hesitate to call on them.

Matus Krajnak

Polimex proves that international shipping doesn't have to be expensive. My parcel arrived in Poland in just 3 days! The person overseeing the shipping department is helpful and knowledgeable. Pleasure to deal with.

Ulka

(Translated) A company worth recommending (Original) Firma godna polecenia

Jeff Gunitz

Very quick and good service. The cost of sending my package to the UK was much cheaper than with Canada Post.

Jakub Zwiernik

(Translated) Very nice service (Original) Bardzo miła obsługa

Jolanta Lewicka

(Translated) I DO NOT RECOMMEND POLIMEX !!! Unfortunately, parcels have not been delivered within the declared eight-week period for several months now. I've been waiting for 12 weeks and the packages are gone. The last parcels, with the whole side damaged, were missing 3 kg. the contents of the package. You cannot make a complaint because the courier leaves the package at the gate and leaves. The packages were in storage for over a month before they left Canada. Polimex everywhere announces that it sends parcels once a week, it is not true. Posted on April 9, set out on May 16. Posted on April 22, set out on May 29. False information is provided by phone. They are deliberately misleading. I ADVISE ANOTHER COMPANY, NOT ONE POLIMEX SHIPPINGS (Original) NIE POLECAM POLIMEXU!!! Niestety już od kilku miesięcy paczki nie dochodzą w deklarowanym terminie ośmiu tygodni. Ja czekam już 12 tygodni i paczek nie ma. Ostatnie paczki, przyszły z uszkodzonym całym bokiem brakowało 3 kg. zawartości paczki. Nie można zrobić reklamacji bo kurier zostawia paczkę pod bramką i odjeżdża. Ponad miesiąc leżały paczki w magazynie zanim wypłynęły z Kanady. Polimex wszędzie ogłasza się że wysyła paczki raz w tygodniu to nie prawda. Wysłane 9-kwietnia wypłynęły 16 maja. Wysłane 22 kwietnia wypłynęły 29 maja. Telefonicznie podawane są nie prawdziwe informacje. Świadomie wprowadzają w błąd. RADZĘ INNĄ FIRMĘ NIE JEDEN POLIMEX WYSYŁA PACZKI

PAUL M

Excellent customer service.

Aleksandra Florek

(Translated) Thank you, Polimex, for a very good service regarding advertised catalog parcels in Poland. (Original) Dziekuje firmie Polimex za bardzo dobry serwis w sprawie reklamowanych paczek katalogowych w Polsce.

Martyna Grala

Great customer service!!! Very helpful. Thank you Polimex for a great experience. I will be back to book more flights with you! I'm also sending packages to Poland via Polimex- great prices, friendly stuff, zero problems with delivery.

Valentin Burtea

Excellent shipping service! Everything went smoothly and all the parcels we sent were received timely and in very good condition. Highly recommended!

Kry Sta

I was frequently sending parcels to Poland for years. I was using another company but as they lost my package about a year ago, I discovered that I was not able to reach them at all and to add insult to injury, their representative here in Ottawa told me lightly “ Well. it can happen with that Covid and all...” Well, I remembered Polimex and decided to use their services instead. I am so happy I did! They are second best after Santa. Mrs Natalia and Mrs Maria were always helpful, unfailingly courteous and supportive. Maria answered my anxious email on Civic holiday and Natalia addressed the issue the very next day. It was a pleasure to deal with them from start to finish. Thank you, Natalia, thank you Maria.

Aurelia Trandafira

Great way to surpraise your family all over Europe with parcelles ,not a fast service but a safe one very kind and helpful persons a good trucking sistem i am very pleased with this companies service 2 tumps up thank you

Laura Fraixanet

Fantastic service, super nice and helpful people working there.

Wanda Wyka

(Translated) I sent an air parcel a month ago, and it hasn't arrived yet. Wearhouse employees explain to me that they send @mail, but they have no answer and they can't do anything else. I also don't have a good opinion about this company, not to mention service. (Original) Wyslalam paczke lotnicza miesiac temu, i jeszcze nie dotarla do adresata. Pracownicy wearhouse tlumacza mi ze wyylaja @mail, ale nie maja odpowiedzi i nic innego nie moga zrobic. Takze nie mam dobrej opini o tej kompani, nie mowiac o obsludze.

No Mag

Great service!

Tomasz Chmielewski

(Translated) I highly recommend it, Trust them and Cheap (Original) Bardzo Polecam, Warto im zaufac i Tanio

Fereshteh Ulman

Thank you for your great service!! I don’t post often but I was really happy with your services. I’ve been looking for a cheaper alternative to postal services for sending things to my family in Germany. Since trying Polimex’s services, I can say that I am very happy with your prices, and the quality of your service as well. Staff were very helpful on the phone, as well as in person. I will definitely be using their services from now on!

camps jones

The service was great, I was not sure how to fill out the form but the person who was there was amazing. She was very nice, pleasant and helpful. Will do business more business there......

Richard Piotrowski

I Have used Polimex a couple of times in the last 2 years, sending parcels to Europe and the United States. Always smooth and very reliable service, and always within budget. Highly recommended.

Patrick Dolejs

Great , affordable and easy service. A few fragile things from our packages were broken unfortunately, but that was likely the result of poor packing and getting thrown around by local Czech delivery firms. The Polimex associate who helped us was Natalia and she was great help when it came to finding out status on our boxes, and everything else in the process. :)

Ola Sparrow

Amazing ladies working here! Super helpful and informative. Its always super clean and professional in Roncesvalles and Wisla Plaza location.

Judith K.K.

My daughter lives in Vienna, Austria. Sending a parcel to her is a major expense. I decided to try this business after looking for a cheaper alternative. The parcel was delivered in exactly the time quoted and the price was definitely cheaper. Customer service is excellent. International Parcel Delivery Services from Canada To Europe.

pawel wojtowicz

Excellent, reliable and very professional. I can only say there is no other company I would possible use when sending a package to Europe. Very competitive pricing! Totally recommended.