Reviews of CAA Store - Hamilton Mountain (Travel Agency)

Roberto Tank

Always very helpful at this location.

Benjamin Grim

Super place to start your trip. Insurance, maps, movie tickets service is always quick and friendly.

Chris Overholster

Very helpful travel agent staff. You can pre-book an appointment online but it seems like it doesn't connect with their system there as they had no idea we'd be showing up at the time we did. Review modified: If you encounter trouble while you're away prepared to deal with it on your own as we weren't able to reach our representative and directed to just the 1-800 number and once we returned she was not able to rectify any of the issues we had. Will try another agent next time to see if it was a fluke.

mari aken

Got passport picture taken here after taking them in going on vacation. Would have been nice if they had offered me travel insurance because i had to go back a week later to get it

Graham W

Went today to get a passport photo. Got off to a bad start due to my medical mask exemption; no actual definable resistance but I could feel it. Was ordered by the guy at the door to "sanitize" - what a meaningless word. I told him I had just done my hands in my car before I entered the store. Was told I HAD TO use theirs. I asked what was in it. He didn't know so he gave me the refill container. Extremely small writing but I was able to discern, 72% ethyl alcohol, water, glycerin and paraben. I wonder what strict adherents to a no-alcohol lifestyle would do? Oh well, now that I was sanitized I dealt with the humorless staff. The lady asked what I was needing a passport photo for. I told her, "For a passport." Trick question? I guess she was miseried because with a Premier membership, passport photos are done for no charge. Miserable or what. Like, really, if anyone is that miserable and unhappy, work somewhere else because you are missing out on life. The lady had nothing but trouble with the camera but finally got it working. Whatever. I got my passport photos and left. I guess the "Premier" membership doesn't buy pleasantry.

Kevin Jull

Customer service is exceptional and fast and convenient.

Olusola Osibeluwo

Nice staff. Willing to help

Matteo Pascolini

Always book my trips here!!! Ask for Nancy!!!

G*I* Jane

Excellence in service, second to none!!

Becky Smith SOL

We got our Orlando tickets here, great service!

John Barnes

Awesome customer service.

Natie Butrus

Very bad service I came from state and inspected the hight quality from this service bad for 3 hours waiting in unsafe Area And waiting for them to help me they said sorry we can’t make it we’re busy what a great service u guys have I don’t recommend to no body there service is below 0 unbelievable and I told them that my dad is old man waiting in cold for 3 hours said nothing we can do what a treat for humanity u guys need to higher more employees to give good service very bad service I would never recommend to anyone be carful guys for you’re money they charge so much for members but with no service they just care about the money

Jessica Brockbank

Amber is great at helping booking trips to Disney! Highly recommended!

Herbert Pelz

Member's service store. Helpful

Anonymous Browser

Good help

Tim Eichholz

Friendly and efficient service

Paul Safranyos

Helpful and courteous responses to my questions!

Christine Fullarton

Awesome customer service

Alicia Pearson

This company is great as for the older grey haired lady that works at this location shes absolutely terrible. 0 customer service skills, 0 communication skills and basically makes people feel like serving them is putting her out. Let alone it takes her forever just to look up an account so I think the lady that can hardly do her job needs to re-evaluate how she treats her customers. I'll be filing a complaint to the branch and head office aswell

Mary O'Gorman

Most.helpful

Isabel Mercanti

Staff is very helpful but you must be a member

Mike Heidtke

Booked a flight, was very helpful

Brian Dippel

I know that they will call me back some day. I left a message 4 days ago. The probably know that we only want to go away for 2 weeks to a 5* resort and have 2 very difficult questions .Its ok, I understand.

Jane Henry

My daughter went to get travel insurance for Cuba. The representative was helpful and knowledgeable about what was the best product for my daughter. Very helpful location.

Veronica Trafford

Excellent customer service

Aaron Berquist

Great deal on passport photos!

John Pellizzari

First class service as usual

Mark Fleguel

Great service

Jorge Costa

Great place. Friendly people

Howard Jah

Imagine yourself waiting the whole afternoon and whole night for a roadside tow. But no one ever come. That's what I got for my first 'premium' membership. And you can't even call them within 20 minutes holding because their volume is always higher than normal. CAA road assistant is just a waste of money! Because when you really in need you have to pay others to come in time. Totally disappointed by this NO LIMIT POSTPONED ROAD ASSISTANCE!!

Dave Lloy

Good service

Foreignn Dann

Good customer service.

Andy Zimmerman [Staff]

No one answered the phone!

Lloyd Boone

The best travel store!

Mirjana O

Wasn't happy

Sandra Pagett

Quick and painless, friendly service for travel insurance.

michael theodore

Great service

Kris Cameron

Extremely helpful and friendly staff

Cat Sab

Terrible Customer service from travel team stay away!! When your stuck they care more about going home on time. Rude judgemental and cant be bothered helping. Gave a 1 star simply because you cant give 0

Sherry LAKE

Great rates for car insurance...such wonderful staff...thank you for all your help

Mr. Roboto

They left me to die in the freezing cold snow for 6 hours until my gas ran out and I had to be hospitalized

Paul Andrews

The store is not open but when I called them they very hopeful

Tom Moore

Went for breakfast cut back on the home fries but not the price

Dana Brennan

Kind and professional advice from Jennifer today....thank you

Heather Hamm

I had a flat tire. I had no Spear because Hybrids don't come with a spear. CAA was prompt and efficient. But more to the point, the gentleman, Richard, who showed up was outstanding. Incredibly patient and accommodating. He absolutely went above and beyond in my opinion. I don't go out of my way to write a review, good or bad, usually. But Richard deserves a shout out. I couldn't be more impressed honestly. Thanks to CAA and Richard specifically.....He deserves a raise. :-)

Lynda Morris

Efficient , followed the rules and she was very personable

sandra forster

Helpful

Scott Baldry

Worst service i have ever had from the CAA travel team. We tried to ask a question of the service lady who had completly finished with the people in fron od us. They left the store and we asked if we need an appointment. The travel agent barked at us that they don't take appointments on the weekend and qe qould have to wait. She said another lady would be coming back soon and it was her turn because she did not want to wait in the store while she delt with the other people. We said that we would wait. She then got up put on her coat ans complained that she hasn't had lunch and was going to get a bite to eat. The experience went down hill from there. Very negative to us when she came back. The other lady still did not come back as of yet. She barked at us to come over and if we were quick she could help us. She asked a couple of questions then acted like we were stupid. She was very co densending to us. We will never go back to that store EVER! Stay away.

Shirley Trimmer

Always polite attentive staff. I have to appreciate that the staff are always patient and thorough. I believe everyone who drives should own a CAA membership.

Steve Whyte

Amber Russell is amazing at her job so pleasant and very helpful. Wouldn't go anywhere else.

Melanie Aitchison

Good service and very good information.

Enrique Allende

Walk-In Covid-19 Restricted

Anna Galati

We had a mishap with the car in our driveway. CAA arrived in less than half an hour. The operator was wonderful . He took the time to help us out and was so courteous and efficient. He also took his time to do the job right. We have been clients since 1991 and its worth every penny.

Bob Gauthier

Fast service

Alison Ropp

Travel agents here are awesome