Reviews of Bob's Scuba Shop (Travel Agency)

Gino Cavicchioli

This is a legendary scuba shop. I'been coming here since 1975. The new owner is Robin. You cannot get better service anywhere. They are attentive, knowledgeable and fun to deal with. We have joined Robin on many group dives including Roatan. My wife and I look forward to many more years of fun with Bob's Scuba Shop

Topher Makkreel

Joined a pool session last minute to check out some new gear before a trip south. Very professional from the initial email, the visit to the shop to pick up tank and weights and the helpful tips from the instructor in the pool. I know if I need any more pool sessions or equipment, Bobs will be on my goto list.

ScubaDracula

Accommodating, friendly people and excellent service.

Robert James Chinnery

Robin I remember you.I will be over this week if it is you who.are running the store. It was a man who I dealt with. I remember you fitted my mask with magnifying lenses due to poor eyesight. Excellent.

Stacey Willick

Amazing & friendly service. Worth the drive every time.

Adam Dunn

Top notch knowledge, very helpful and great customer service

Donald MacLeod

Great location, Great Selection, and Great Service.

Thomas Barlow

A good shop and good service

Dan Dale

Wow. Robin was so kind and helpful. Rentals and for purchase items were always issued with care and great customer service. Thanks to Robin and staff for getting my daughter and I certified.

John C

I've been back to Bob's all my life. That should tell you something. Knowledgeable friendly service. If you dive you probably already know Bob's, but even if your granddaughter just needs a new snorkel and mask, see Robin and staff at Bob's. ...I want everything there!!!

T Milligan

Such great customer service!! Was such a pleasant experience, very friendly and knowledgeable. Will be back!

Shaune

Went in for snorkelling fins. Came out with a whole new matchy matchy kit! More than I intended on spending but good quality stuff. I should be set for a long time...and looking good on the beach too! Thanks for the personal attention. Very much appreciated.

Andre Lewitzky

Recently moved to Hamilton and was so happy to have found this dive shop. Great atmosphere, location, value, and service. Staff is very knowledgeable regarding new equipment and maintenance, instruction and travel. I plan to have my kids certified though Bob's.

Michele VanKuren

Great place with lots of selection. Staff is very helpful and friendly!

William Halton

Hands down one of the best scuba shops I have walked into. Great customer service, lots of new products and if they are not on the shelves then robin will order what you need and get it delivered promptly. After reading the one star review by Robert chinnery I wonder if he was even in Bob’s scuba. Then I looked at all his reviews and everything made sense. 90% of his reviews are one star. Maybe it’s a good thing that he shops out of town. He can take his bad attitude and one star reviews to a different city.

Oakville Toronto Scuba

Oldest and best loved dive shop in Ontario Canada. BobS Scuba Shop drop in for a look around Hamilton's best scuba diving shop. Robert Shannon

Denny Mackenzie

I have been doing business with Bobs scuba for over 25 years. Excellent service and value.

Paul LeBlanc

Great service. Helpfull. Go to scuba shop now!!!

Richard Haraszti

The other day I was at Bob's to enquire about Open Water Diver Certification. I was greeted by Robin. She was very friendly, knowledgeable and informative but most of all she was patient and took the time to answer all my questions. I was not pressured what so ever to purchase anything or even sign up with them. Robin was a total pro and it was easy to recognize the enjoyment in what she does. As a result I registered for the program. Bob's will be my dive shop and I look forward to becoming a part of their diver community. 10/10

Neil

Great experience, friendly and responsive. They had a hard to find item in stock. Thanks again!

Doug T

Great store! Robin will have everything you need, and is a pleasure to deal with.

Sonia Leblanc

Excellent service and they are experts in the matter. We recommend them without hesitation! Sonia

Rachel Young

Most amazing staff! Super knowledgeable, helpful and generous. Great experience every time I go in! Couldn't ask for better customer service.

henry post

Thank you for all your help Best place to find what you need for diving. I had the best time snorkeling with the equipment you sold me then I ever have. Thanks for the right fit

Katie Chen

The owner was super helpful, knowledgable and very patient! My friend and I stopped by last weekend to pick up some snorkling gear. for an upcoming trip I have never been snorkling, so trying to choose the right equipment was overwhelming. The owner explained each aspect to me and talked about the pros and cons of each peice. I ended up leaving the store with a pair of fins, mask and snorkle! With her help, I'm now super confident in the quality and fit of my gear. Also, the cute little dog George was there to greet us! Thanks!

Kim Boland

Amazing! I've always wanted to try scuba diving and Bob's scuba was great. Robin and her staff were very welcoming and made us feel comfortable every step of the way from getting fitted with gear to taking that first underwater breath. Bud was a great instructor and made everything very easy to understand. Can't wait to learn more with Robin and her great team!

Jason Grins

Excellent customer service!!! Not wanting to miss my dive on Sunday, Bob's Scuba stayed open past closing hours Saturday night to make sure I was ready for my Sunday dive. Thanks!

Jake Cuthbert

Robin was more than accommodating in getting me a neck seal and providing me with the glue necessary to complete the job. Very highly recommended!

Terry Chandler

Staff knew just what I was looking for. My son is 8 my other is 10 and my oldest s 14. Each boy I have returned here to have geared up! Good fit and quality make for safe enjoyment of snorkeling for my boys. I have seen them grow in skill as swimmers due to the higher enjoyment from proper fit gear.

Dan Lindsay

Great attention to specific needs for equipment modifications. Ordered the proper size needed for spring fin straps with fast delivery.

merissa

Amazing deals, good prices & high quality products! The lady working was very polite & knowledgeable. Very happy with my new 7mm wetsuit & so excited to use it :)

Timothy Biggs

I have to say that Robin’s level of Customer Service is the best I have experienced in a long long time. She was very polite, helpful and action oriented and helped me find a Rash Guard shirt in my size within minutes of arriving in her store. Thank you for being so helpful. I would highly recommend Bob’s Scuba Shop.

Mark Speyers

5 stars just for asking for the review.

Darlene Cino [Staff]

Great selection! Very helpful friendly service.

Carol G

Loved this shop! Had everything we needed and decent prices! Purchased 3 full sets of travel snorkeling gear. Fins masks dry snorkels. Great service knowledgeable staff ! Glad we did the drive over to Bobs... we saved tons of time and money.

Bill Young

Robin was very knowledgeable and very helpful, great store, everything you could possibly need for scuba or snorkeling Highly recommended !!!!!!

Andro Sadek

Amazing amazing service, very fast and reasonable prices. I like this place and feel like familly!

Kevin Yates

Bob's is one of the best dive shops that I have had the pleasure of dealing with, prior to signing up for scuba lessons I looked into various shops and found Bob's to be the most pleasant and friendly to work with. Bud, Robin and my instructors Brian and Marco made my experience and introduction to the sport one of the best things I've ever done. I had a lot fun and great laughs along the way. I'm so excited about my future adventures with Bob's.

Kathryn Gardner, MPA she_her

We needed snorkel gear for our upcoming vacation. Robin was friendly, knowledgeable, helpful and set us up with the perfect gear. Now off to the beach!

Kaleb Heinbecker

Very friendly great prices, great service all under one roof. I will be back.

Joe DeSimone

Robin was very very helpful outfitting my wife and three kids with masks and snorkels. I greatly appreciated her knowledge and honesty. The welcome by George, the store mascot, was an added bonus :)

Dalton hockin

Very professional place and people. They were very helpful with getting my tank hydro tested. They were also super helpful with my scuba diving questions! Would definitely come here again for service!

Cameron Naraine

I originally signed up for PADI's Open Water Diver course back in July 2018 with another dive shop since they were closer to my house. However, the hours and service I got with them almost caused my course to expire. When I switched over to Bob's Scuba, everything went much more smoothly. Robin was very friendly and polite to me everytime I saw her or spoke with her. She is patient with anyone who walks in the shop and she even contacted PADI on my behalf to answer any questions I had for them. The shop hours were much more flexible and the dive and rental equipment prices were much cheaper than other dive shops. The dive instructor, Brian, was fantastic as well. Overall, my diver training experience was much better, more stress-free and was made possible thanks to Bob's Scuba Shop. I highly recommend them to anyone looking to get diving training and certification!

John Migus

Very helpful and knowledgeable and got us all set with a full face snorkel mask . Excellent customer service and reasonable pricing. We will go back!

Guy Pancoast

Amazing SCUBA shop. BEST customer service. Robin is great. Anything you need for your SCUBA requirements and great shopping experience. I got my license through Bob’s in 1998 and recently went in to buy some new gear. Robin made the process easy and enjoyable. Will be back there for all my diving needs.

jacob

Great customer service!

Karen H

Robin is super sweet and knowledgeable! Thank you for then help! Great selection, events, and advice.

Modern 2020

Absolutely a Beautiful Scuba Diving Store with a fully stocked in Various Brands of Products such as Mares, Cressi etc. Robin was very Professional, Knowledgeable and also very Helpful with a Big Smile. Robin is very passionate in the Scuba Diving Industry. If there is a Specific Product you are looking for Robin will locate the product and have it in a few days. I have been very Happy with the Customer Service. Tony C.

Marc Pennacchietti

Always great service , I dont go anywhere else

Emma Wansbrough

Robin was so helpful while I completed my dive certification! Everyone was very friendly and professional. They arranged for my course and open water dives with Brian Quinn. He was so calm and knowledgeable. It was great getting certified with bobs scuba! I highly recommend them!

Petar

I haven't even been here before, but I'm giving five stars for your customer service alone. Reading these reviews is a breath of fresh air and a great way to earn loyal customers.

Brantford News Now

Just new to the sport, visited a few stores, found my new home! Awesome store, service and prices, and all under one roof! Perfect!

Michael Ladouceur

Needed new prescription lenses in new goggles. Visit to optical store was not the best solution. Visit to Bob's Scuba Shop in Hamilton proved to be well worth it. Robynne was very knowledgeable about masks AND lenses. Without being pushy, she suggested mask types, colours, etc. all to good effect. On top of that, they inserted new prescription lenses within 24 hours. The whole experience was professional, informative and very satisfactory. I can highly recommend Bob's Scuba Shop or any of your snorkelling or diving needs.

Alanna

Best scuba shop. Great prices, great selection and wonderful staff.

sean cox

Great dive shop! Helpful in finding the right fit for your scuba needs!

Ralph Oesterreich

Had a very positive visit. They helped me find exactly what I needed. Looking forward to future adventures and fun on some great dives.

Lindsay Sheardown

Staff was incredibly friendly and helpful. I went to get a wetsuit and other dive gear, and was greeted by a lovely little puppy. Great was reasonably priced and selection was decent. Got everything I needed, which I didn't expect since the storefront is so tiny. Lovely experience and I would definitely go back.

John MacKinnon

Excellent service and great customer service! I would highly recommend Robin and her team at Bob's Scuba Shop!

Bill McMurray

Had everything we needed and great customer service.

Jim Horne

Very helpful and good inventory. Nice place to shop.

Bob Heil

Something different. I wanted to try a mouth piece to wear at night to help eliminate air escape from my mouth doe to CPAC pressures. Service was excellent and quick and friendly. Thank you for great service.

Edel Villavicencio

Very professional. Excellent service

Judy Gillespie

My partner and I have been very impressed with our dealings with Bob's Scuba Shop. We took a scuba refresher course in January 2019 and rented gear for a trip a few weeks later. Robin and her staff were very accomodating, informative and welcoming. We liked having a book for our refresher, as opposed to the online course. It allowed for us to review and check on information frequently and easily. Our refesher with Jason was extremely helpful in getting us reaquainted with our scuba skills. He answered all our questions and concerns in a relaxed manner. We felt we had lots of pool time to feel comfortable underwater with our scuba gear. We appreciated the attention to detail in our rental equiptment. ie our dive computers had new batteries and our regulators had new mouthpieces installed. We will definately be giving Bob's Scuba Shop more of our business.

Joel Bates

Excellent expert service for all my diving needs. The new location is beautiful!

phil washington

Awesome place to go for all your water gear! Robin was very polite and amazingly helpful, helped me find everything I needed at a great price.

jeeves kong

Always great service and useful in a pinch

Pat Hay

Very helpful, nice products, I like supporting local businesses.

Sherman Griffin

Went in to buy a snorkle set, was very impressed by the store, lots of quality products. Very nice and helpful people. I recommend checking it out.

Wayne Stark

Friendly, knowledgable service. Had in stock equipment needs at a fair price. We would gladly shop here again.

Larry Johnson

Great staff, great shop! :)

Carl O'Meara

I was looking for a dive vest front zip the owner had me try a couple on, none were quite right. She then went to her distributor and ordered the right one no problem. a week later it was in, fits perfectly Carl Dunnville Ontario. thanks!

medic53067

Very knowledgeable staff, made some excellent suggestions. Very passionate about getting me into the best equipment at a good price.

Ray Kiehl

Very friendly and professional service. I got exactly what I needed for my next snorkeling trip. My search for gear did not locate another shop anywhere near Bob's so it's not like they need to be friendly and accommodating, it's just exactly who they are. Thanks Robin, Bud & George!

Scott Clermont

I've only dabbled in the diving world in the past, but was looking to make an investment in actually owning my own equipment. I had many questions being a novice, along with my own specific needs. She answered everything with a lot of knowledge, I wasn't pressured to buy anything. I initially went in there with an idea of what I wanted, she kept me from making unnecessary purchases and I left with exactly what I needed instead. This will be my go-to dive shop from now on

Kyle Walsh

I'm new to the scuba world and have recently taken my Open Water course through Bob's. It was an amazing experience and the team at the shop are experienced, and professional. I have signed up for the Advanced Open Water course and will be diving in the spring and looking forward to taking more courses with them as i gain experience. Customer service, product selection is top notch and Robin is very knowledgeable and a pleasure to deal with. I recommend this shop to anyone who is looking to get into the sport.

Elaine Edwards

My husband Ed and I have had only the best experiences while coming to Bob's Scuba Shop. I am a new diver last year, so we went to Bob's to buy all of the new equipment that I will need to take to Cuba. Great service, both Robin and Bud were wonderful. My husband is currently doing his dive master course through Bob's and enjoying it thoroughly. I wouldn't go anywhere else for my diving needs. Thanks Robin and Bud for all that you do especially for Ed.

steve wilcockson

The lineage is here! If your interested as a beginner, or your a dedicated professional. These are the people you trust!

Mark Simmonds

Great selection and friendly service ! I highly recommend visiting Bob's Scuba Shop !

John Howie

we always find what we need with Robin's help. We usually find stuff that we didn't know we needed too. Robin always makes you feel welcome. We learned to dive at Bob's and it has been our number 1 stop for our gear for many years for a reason. Thanks for keeping Bob's legacy alive, Robin.

Matt Cox

Robin was great. Excellent service. She had an answer for all my questions as my wife and I are new to snorkeling. We got a great deal and had a great time snorkeling with our new gear. Definitely recommend and will be back.

Glen Amis

Absolutely the best scuba shop around.

Hannah Stevens

very knowledgeable, fun and no pressure sale at all love shopping here and if they don't have it they will do their best to get it in for you.

Chantelle Thompson

Staff were all very enthusiastic and passionate about Scuba. It's not just a job, they truly love what they do!! Instructors made learning fun and took the ease and tension away. They want you to join them in the world of SCUBA. I would highly recommend Bob's Scuba Shop for all ready to learn, or retrain. Our skills learned served us well on our first dive trip to Curaçao . We are now enrolling our 4 children, ages 10, 11, 12 and 15!!!!

Jeff Spragg

Robin and Bud were very helpful and informative. Safe in the covid environment. I had some gear and needed a hood and vest so I could swim in lake Ontario in April. Offered tips for the swim. I went for a trial swim right after and had a blast. Jeff

James Hazell

Jim H and Linda D Great! Very friendly and professional service. A pleasure to deal with. We would recommend this shop and the knowledgeable staff.

Katherine Joynt

We have been to Bob's twice in recent weeks to prepare for a trip to the Cook Islands. I am a novice snorkeller and my husband was concerned about me having enough protection in the water. Bob was extremely helpful and got me lined up with a 50 UVB suit that was more comfortable for me than a wet suit. I also got a nifty flotation vest, which is not bulky and will add to my confidence. I also needed new reef shoes and flippers and Bob took great care to make sure that these items were both comfortable and secure. Robin even suggested a free snorkel workshop that evening. We will definitely return to Bob's for any future snorkelling needs.

Dustin Smelt

Best scuba shop around!!!!

Robert Plaenk

Robin is great, friendly and knowledgeable.

Andrea Smith

Robin was very friendly and helpful. Great supply of products. Helped us with snorkel fins for specialty sized feet. We will be back!

Sean McDonald

Fantastic, personalized and expert service in a beautiful new facility. Highly recommended!

Connie White

The dive course was excellent, with great instructors. Staff at the store are super friendly and knowledgeable. We highly recommend this shop.

Jasna Simanovic

Did my dives with Bob's, Robin is amazing and very helpful.

Dana Thoman

Robin was amazing this morning helping me and my father pick out gear for our family trip this Spring. Fantastic customer service and has amazing knowledge and passion for diving! Truly recommend going here for anything you need for diving. Thanks again, Robin!

Guillaume Turgeon-Cazelais

Easy gear rental, super friendly staff. Will come back when in the region????

Paul athony Wisniewski

Very knowledgable staff

Trevor Putland

went to Bob's Scuba to look for some snorkel gear for my sons and I for an up coming trip to the Caribbean. Right from the moment we walked we felt so welcome, they were so knowledgeable and helped us choose the right equipment for all three of us and they had it all in stock. they made it such a great experience and we can't to get in the water and have some fun. Thanks Bob's Scuba!!!

Brian Quinn

Great Dive shop. Long rich history of providing excellent service and knowledge combined with old fashioned care. The shop has something for every scuba enthusiast.

BETH MCKINLEY

Great selection, always a friendly face there to help and great service !

Thom Budd

Robin is everything you want in a SCUBA shop proprietor; knowledgeable, friendly and patient. She supports the local diving fraternity and offers a good selection of equipment at competitive prices.

Edward Mcmaster

most down to earth and reasonably priced shop in southern Ontario no hustles just good service

Jonathan Love

My sons and I (12 and 13) were recently certified to dive while on a trip in Mexico. We came home and wanted to go dive the Welland Scuba Park with a friend of ours that is a Master Diver. Bob's was the first place that I called and I am extremely happy with that decision. Robin was extremely patient and so pleasant to deal with. In addition, she was very reassuring about renting the equipment and took the time to explain everything. We had a great time at the park and dropping of the gear was extremely smooth too. Fantastic overall experience!

Carrie Renn

Robin was very helpful when we were inquiring about snorkel gear. Spent valuable time explaining how equipment works, took the time with face masks to make sure of a proper fit, same with fins and different styles of snorkel. Even offered lessons if we have difficulty practicing at home in pool all summer prior to our vacation in October. Friendly and helpful. An added bonus was meeting the guard dog a friendly little cross breed. All in all a great experience and for a couple of extra bucks quality gear not cheap plastic like that at shopping centres. Take the extra time for the good stuff.

William Goodman

Stopped in today and talked with Robin, great shop all new but ceiling and floors! Always great dealing with Robin (been around forever) sorry Robin, lol. Picked up new mask, ordered skin and suit found out info on ACUC replacement card, paid courses (refresher for daughter) etc. Still working on some items, but won't go elsewhere now that She owns it! Plus Dennis, no brainer! Thanks and good luck Robin

Chris Alward

Whether you are buying gear or taking a course Bob's is a great shop to deal with . Brian and Marco were awesome and made the courses fun and very informative. Robin is also very professional with her ability to suit up a diver to meet all their equipment needs and makes it a enjoyable experience at the same time. Great people providing a great service !!

Robynne Summerfield

Robin is incredibly sweet, helpful, and very knowledgeable! She helped kit me up for my upcoming instructor course and I couldn't be happier. Truly an amazing woman - it's gonna be my go to shop from now on even though I live an hour away!!!! Thanks a million!

Done Right

Amazing friendly service both on the phone and in person. I was able to get a last minute bathing suit in the winter before my vacation. They had a great size selection and the price was right. Thank you bobs scuba!

Alex menevissis

Can't beat Bobs scuba shop! Bought bcd, regulator, and dive watch from here. Robin was extremely helpful and knowledgeable with finding what would suit me best. Aswell as always planning fun dives all around!

Diana Hedges

Fantastic quality products! My new snorkel mask was perfect on my recent holiday.

Jay Chaykowski

The team at Bob's Scuba is great to work with. They have been professional and kind in all of our dealings both in the shop and under the water making it a pleasure to work with them. I look forward to future dealings.

William Horodecky

Robin fills up the scuba bottle with air and fills the room with the sunshine of her smile while you wait. Very knowledgeable and the same consistent pleasant personality for the past 25 years. Worth the trip to Hamilton!!

Dave22

robin is super friendly and knowledgeable. The new store looks great. highly recommend. I'll be back for sure. Enjoy

Pierre Printenko

This place is AWESOME. They spent an hour with us making sure we got exactly what we needed, and made sure it all fit perfectly. Customer service is awesome. We are leaving on a sail around the world adventure, and this is now our go-to SCUBA shop. I wish I could give more than 5 stars! Thanks you two! ????????????

Amanda Dimitry

Took my PADI open water dive course with Bobs Scuba Shop - the experience was great. Marco was our instructor and he was very helpful, relaxed & fun to learn from! Would definitely recommend the shop and will definitely be back to scuba with them again!! Thanks guys!

Rick Frederick

Bobs scuba shop has been around for many years and has been in the same location as far as I know.I believe that he is the only scuba shop left in Hamilton as there was another one on Concession Street.I've always used Bob scuba shop as he has a friendly personality and interacts on a personal and curtious manner. his willingness to go out of the way and help people and offer information is outstanding

Craig Murdoch

Super friendly people. Great instructors. Couldnt ask for better.

joe smith

The friendly and knowledgeable staff provide a great experience.

Don Fearnside

Bob's Scuba is a terrific place to accommodate your dive needs. Robin's expertise and relaxed style make for a friendly, effective experience. I always enjoy popping in, sometimes just to see what's new, and I feel welcome on each visit.

Matt Waller

Plans great events and has awesome selection of gear

darren marsman

I've had the absolute pleasure of joinig the Bob's Scuba "gang" in Hamilton Ontario. I have to say what a fabulous Dive "Shop". (More like a Dive "Boutique") lol! Robin and her crew have paid great attention to detail in every way. From the assortment of "gear", to information, to available courses, dives, and trips abroad, to decor, to their committment to customer satisfaction is above and beyond, especially in this day and age. Oh and did i mention all of this while having fun. haha I recommend to all my friends. LOL!

Lori Millar

Robin at Bob’s Dive is a little firecracker! We went in for snorkel equipment and came out happy and pretty! Not only do our fins,snorkel and mask fit great but Robin made sure that we are colour coordinated! Thanks!

Dave Peter

My wetsuit was a tattered, leaking mess. Robin took on the task to repair it with consummate, professional skill. It now wears like a new suit, leak-free. Outstanding.

Gary Clark

Great warm welcome and excellent product knowledge!

Steve Bull

Great service. Didn't oversell on my purchase. A Hamilton institution.

D. G.

Have been a patron of this shop for a long time. Close to work, and quick to get the job done. Thanks for your help.

bryan day

As always complete satisfaction great friend knowable service.