Reviews of Barrhead Travel (Travel Agency)

Sarah Barclay

ONLY A 1 STAR AS YOU CAN'T SELECT ZERO STARS! Booked a trip to New York for my parents and partner and specifically asked if I would be able to amend the ticket details nearer the time as I knew there was a chance that my partner might not be able to go. Therefore I wanted to change the name on the ticket if need be. I was told that I would be able to change the details but would need to pay an admin fee (which I didn't mind) and so I went ahead and booked through Barrhead Travel. Then, when I went to change the details prior to the trip I was told that I could not amend any of the details on the tickets after all. I was annoyed as this was the only specific request that I made and it turned out my partner could not travel so I lost just over £1000. The Managing Director Craig was extremely rude, unhelpful and insinuated that because his staff had not noted my requests on the system that it was their word against mine and I was basically lying! I am not normally one to complain however I have never been treated as bad by a company in my entire life! I have since wrote to the company and a few months on I am still waiting on a response! This totally ruined a once in a lifetime trip for me and my family and as such I would not recommend this company to my worst enemy let alone friends or family!

Brian. Brady

Excellent staff! Couldnt ask for better customer service.

Bill Frame

Very helpful staff,can be busy at lunch times,great at finding you a quality bargain

Richard Clark

Friendly experienced staff

elaine corns

Great service

AJ Bennie

Getaway

Helen Gillespie

Barrhead always help us to tailor make our holiday.

Eunice Young

Valua for money

Derek Pendrey

I've used this Travel agency 4 times now and each time I was impressed with the service. Particular mention of Emma, who researched suitable options for our family holidays, provided a good set of alternatives, tweaked and fine-tuned choices for us, did useful fact-finding for me, mailed me with replies promptly, and generally did what the Agency promises - "customising" our holiday nicely. Well done to her. She has a friendly but professional manner, a pleasure to deal with. I'm pretty certain I'll be back here to book our next break!

Ada Brown

We always book our holidays from there!... thank you to Craig. Regards Mrs ada & I Brown ????????????????

Caroline Adams

Great service louise baxter booked us great holiday thanksx

Leslie

Always get you what you want with a smile

Margaret Baird

Very clear on all my needs to enjoy my holiday staff very polite and very helpful

Derek Cefferty

Friendly knowledgeable staff