Reviews of CAA Nepean (Travel Agency)

Colin Chau

Not a big office it has a bit of items for sale

Paul Shipley

Very helpful and knowledgeable staff.

James Eaton

Very good service, it took me only 15 mn to get my international driving license. The lady who helped me was very nice and very helpful, she answered all my questions and gave me additional information.

Kristopher Alladin

(Translated) There are lots of things I was looking for when traveling and a good choice of suitcases. And we can get our international driving license (Original) Il y a pleins de choses que je cherchais pour les voyages et un bon choix de valises. Et on peut obtenir notre permis de conduire international

Mary Huang

Got my international driver license from here within 15 mins..

Dd Dion

Excellent

James Cartwright

Looked after my needs

Shawna Gryszkiewicz

Helpful staff, great support to CAA members & visitors.

Saúl Pinto

everything you want and expect from CAA

Dave Kellar

Quick service. Always a pleasant experience.

Coral LB (EYESofCORAL)

Was a little disappointed with the small inventory of Ontario travel information.

Deborah

Fast courteous service, lots of options, no wait

Andy Fyon

A good place to plan your holidays

A. A.

Very friendly and helpful staff!

Oliver Benning

High level of customer service:)

Mustafa Ali

Lisa is a very professional and knowledgeable travel consultant.

Doug Lichty

Great friendly service and they can do international drivers licenses

Serguei “Serge” Obolenski

Called the store to inquire about international permit and was told to come on in and it would take about 15 min. Arrived after a 45 min drive only to be informed that there were no international permits available. No fault of the polite young man who greeted us, but evidently there is a communication issue that management should address.

Dominique Harrison

Exceptionally helpful

Leo Lee

The staff are super kind and helpful. I went to make an international license since I was traveling out of country and it took less than 20 minutes for the whole process. Clean, organized location, and will return to this specific branch on Medicare and Baseline if I need anymore CAA service in the Future. Thank you very much

Mike duToit

Helpful staff; my IDP was done in minutes, even though I hadn't brought any photos with me.

Sirous Saravi

I've been on hold for 1hour and 45min and it's now 5:10 pm. They closed at 5pm. Obviously someone put all the phones on hold so they wouldn't have to deal with customers. How inconvenient is that! I've been a member in good standing for over 5 yrs now. I was automatically transferred to the another branch who then transferred me to head office. Everything got done and the whole process from beginning to end was 2hrs and 13min. Head office only took less than 10 minutes, so koodos to Bryce at head office. He restored my confidence in CAA!

Aidan Leach

Update: They ended up issuing a refund and were very courteous in the process. Bought a Tilley hat there. The lady said I had 30 days to return with tags. I come back and they say the return policy only applies to luggage.

Ian Russell

Good travel gear and a discount if you have a CAA membership. Theu have a really good foam travel pillow that compresses into a small bag that I heartily recommend. Good for small items like luggage tags and locks, or big items like suitcases and laptop bags. The staff are doubling as cashiers and travel agents, but are friendly, knowlegeable and organized. We didn't have to wait at all.

Allen Deering

Have called, and emailed to order some maps, and asked someone to call me regarding travel insurance. I realize not open but can I not pick up maps at the door and can someone not call regarding travel insurance. Both my husband and I have called and emailed, 3 days and heard nothing. Terrible service, hope I don't need a tow truck

Bruno Carrier

Bing was very pleasant to deal with, when we making travel insurance arrangements.

Karen Breeck

Bad customer service.

Ahmad Kabbara

Super friendly staff. My wife and I went into to get our international drivers licence and they we so helpful! Thanks a million for the advice!

Zakariya Ibrahim

Unprofessional,unfriendly, This is second time this month I'm going there and every time they ask me to go to bank st location because the person incharge in the meeting, if you are always in meeting than why I have wast my time to go to this location, simple issue even another people there they can help with it, open my account and extended my travel insurance, other locations doing this so fast and smooth, I'm not happy with this location services at all.

John Milks

The space itself is ordinary but service is wonderful. I had a pleasant experience. They also have quite a bit of interesting merchandise catering to the travellers. If you need an international driver's licence, this is the only place.

Richard

Great service and staff beru friendly and helpful

A C

This place is PERMANENTLY CLOSED. It has moved.

Stephen Banman

Thank you! You saved us from being stranded in a snow storm.

Bubbling Books

Now in the shopping mall where walmart is at baseline and clyde. Good parking and info.

David Paterson

Great customer service and free parking in Westbro

Scott I

Super helpful and knowledgeable staff.

Rosemary Forbes

Good attention, agile and dynamic people working for you

Nicolas P.

Very helpful. Good value on travel.

Anna Wangari

I am honest and reputable

Hugh Lyons

Very helpful. Really quick in getting the needed international driver's license. Thx Heather

Jacinthe Simoneau

Great company to be involved they know there stuff and go out of there way to help you

Myra Woolley

Good service

Shaw Quan

Got an international driver's license in 10 minutes. Excellent service

Ronald Burton

Great place, very good service