Reviews of CAA Store - East Mall (Travel Agency)

Gary Stratakos

Friendly staff. I went here for my travel needs and international drivers license.

Caa Sco

The review stating the location is closed and the phone contact is for another location is incorrect. The 225 East Mall location is open and the phone number listed is the appropriate phone number.

Atticus Lyon

Staff were so friendly and helpful - I went in to plan a road trip and came out with amazing advice and resources. Great location!

Vittorio Accomazzi

Great service ????

True Adventure

I woukd give this place 10 stats if I could. Great services. Great staff. Fair prices. The CAA travel services are worth the annual fees if you don't have a car! Way better than the bank and you feel better supporting this organization rather than giving your money to billionaire banks. And no I don't work here and yes I use a bank.

Michael Foe

Friendly staff. Had to wait a little cause not all desk were opened to assist.

Robert McJannett

A great place to visit before you go on a trip. New bonus for CAA members - Free Passport Photos!

Steven Ficko

Good deals. Quick to help and pretty friendly

Paul Kozak

Very friendly service , fast and efficient. Went there to get my international driver's license. I wish all services Ontario were like this. Very clean and modern space. Highly recommend this place for everyone.

Anthony T

friendly helpful service

Barbara-Anne Patterson

Answer the bloody phone!

Michael Collins

Good customer service.

Marko Saban

Great!

Jack K

In mid-July, 2017 I went to the East Mall CAA location in Toronto in order to get a triptik for my trip in the USA & Ontario as well as get maps & guides. I spent probably about 20 minutes there, providing information to the CAA employee on my exact route. The employee diligently entered everything in the computer and said it would be mailed to me in the beginning of August. As to maps and guides, I was quite disappointed because I only received the Ontario map & guide—there were no maps & guides of Minnesota, Wisconsin and Michigan available. I was told to come back in several days to get them. At the end of August, when I was coming back from my vacation, I picked up the remaining guides & maps from the Bellville CAA office—it was a little out of my way, but I did not want to take any chances with the East Mall CAA office. As of August 14, 2017, I had not received the triptik. I called the main CAA number and was told that there was no record of my triptik or of my visit to the East Mall CAA office. Subsequently I called the CAA East Mall office. After being put on hold for at least 30 minutes, I finally spoke to somebody. She told me that she was unable to find anything about my Minnesota triptik in the computer either. She offered to make a new one and suggested that I make one myself online, but at this point I gave up—I had already spent too much time visiting two CAA offices and then calling them. The same day I emailed this message to CAA; six days later I am still waiting for the reply. I am really disappointed with the level of service I received—or rather did NOT receive!

Darren Wayne

A+

David Clarke (Business Advisor)

Diana our travel agent at CAA travel is excellent. She covered all the details of the vacation we wanted. She spent hours with us to get the details just right, researching all options and phoning around to make sure we got the desired results. We fly in a few days and we are so excited but also our minds are at ease because Diana helped us plan it all out!

Leo Lo

Awesome helpful staff

Chang Fang

Very organized service is prompt and staff are friendly.

Michael Forint

Very helpful friendly staff

Qudsia Zia

Great service

Kris Darbyshire

Boo yeah!

Ro Omrow

Friendly and dedicated to helping

Dave Welling

Excellent fast service for obtaining International Drivers License.

Jeannine Pharand-Theyer

love dealing with diana. she does all our travel arrangements

Lisa Tabrizi

I was so impressed with the customer service that Kelly Mabee offered us during our recent visit. She went above and beyond her duties by following up on an issue I had with my caa membership (even though this wasn't her department given she's in the travel side). She made our experience stress free and pleasant and was thorough on explaining all of the options for travel insurance. Thank you Kelly! We were also impressed with the design of this location. Beautiful!

Lilly Pat

Very helpful staff. Ana was amazing! Explained the health insurance and was extremely compassionate as our travels will be unfortunately to a funeral. Thank you Ana for the human touch that we are missing in this technology era.

Kivanc Aladag

I wasn't knowing that they were offering free passport photo shooting to its members. So I visited them for free photo shooting. They were very informative and helpful. We got our free pics! Very nice office and you can also find a nice store which sells very cool travel stuff..

Kimberleigh Armstrong

The staff was incredibly helpful and were quick to help me.

Maria Lina Domingo

They were under staffed yet remained very friendly and accommodating. The travel agent was the one who took my passport photo although it wasn't her job to do so. She was awesome!

laura pudlo

Very helpful, quick service, lots of info. They also had some fun travel accessories.

Krystal M

greatest customer service I've received lately. so pleasant. store was clean.

Rachel N

Quick service, kind staff

Byungchul Park

Very courteous.

si thu

Before you go on trip or vacation, you should visit this place. You will find lots of stuffs that you need for your trip.

Amanda Buessecker

I had a horrible experience with their insurance department yesterday. Drove 30 mins across the city to set up car insurance, and she then ups the quote that I had been given online by over $2000 a year! Their insurance was trying to charge us more than $200/month more than any other place! She also didn't know the associations that are associated with CAA or the respective discounts given to those associations. Definitely would never try to go with CAA for anything ever again.

Lillian Marini

Great store fast friendly service!

richard muszynski

Very friendly and knowledgeable staff here to help you with all your travel, insurance,Automotive caa packages or questions. road maps availabke foŕ members this expanded store has beautiful and comfortable interior design.

Oleg Vilcinski

(Translated) Good service. There is an ATM for 4 currencies (Original) Geras aptarnavimas. Yra 4 valiutų bankomatas

Diana Cittadino

Since the last time I was there the store was renovated and it looks very nice and very inviting. The CAA rep was very cheerful and was a pleasure to deal with. I was supposed to pick up something that was supposedly faxed to that store for me to pick up, but it never seem to arrive there so the store rep call the head office and she took care of it for me cheerfully. I left feeling very happy.

Farid Nurov

Extremely friendly and helpful staff. Benefits from the membership itself is great too.

Ani Lopez

Besides keeping us waiting while the person who was going to attend us (car insurance) was sitting there doing nothing, she was not helpful at all. She kept on repeating her stuff like a parrot not willing to pay any attention to what we needed to explain as our case was atypical. At one point we just had to collect our papers on the table and leave. I don't like anyone wasting my time when I'm trying to become a client and give them our money.

John Kay

Clean and bright with helpful customer service. There are some cool CAA promotions / discounts if you are a member.

Jack Giannone

Good service

shoaib iqbal

Excellent! Very quick and very polite

Mauricio M & M

Fast and friendly service, highly recommend this location.

James Down

good priest great service

SuperTomcat

It's okay but if your looking for more I recommend you hit square one or Yorkdale etc

Robert Chisholm

Excellant experience we had Well recommended.

Kaitlin

Went here for my child's passport photo yesterday and just wanted to highlight how wonderful the staff was there - - every single worker was so welcoming, eager to serve, helpful, friendly and professional. Overall excellent experience.

Kody Morgan

Took over an hour to get to me

Francisco Jacinta

Efficient and helpful staff

Cris Ruivo

No one answers the phone when I called, what type of service is that?

Holly Goldstein

CAA has wiped out my day. My family and I have been a Premium member for years and never used the service waiting for the day that it was really needed to help with an emergency. Well today was the day I needed them and they totally abandoned me. I had a mechanical breakdown on the 401 this morning and finally go to use my CCA membership. I called in and was told that a tow truck would arrive in 30 minutes. I waited for 1.5 hours and called to see when the tow truck would arrive. I was told that due to new software installed two days earlier that the system failed and MANY people received the same non service. At that point I flagged down a tow truck and got a tow. Also, it took hours to get them on the phone to see how to be reimbursed for the tow. They claim that they are swamped with complaints. I am going to cancel my membership as the CAA is useless. Be well advised to stay away form this con artists.

Andrew Lukasiewicz

Great service, in and out getting my IDP

Michael Sannuto

Very polite staff, well informed, but they don't sell CAA water bottles. Only staff are provided that bottle.

C Jay

July2: Went there to get passport photos (free w/ Plus Membership). Arrived in early afternoon to find a line 7-9 people deep (????). They were obviously training new staff. They had a trainee (?) associate asking each and every one of us in the queue of the purpose f our visit. Glad they did that as it reassured everyone we were at the right place for desired services. The line moved quickly, and I was out of there in a little more than 40 min for my photos. Picked up a passport cover too. Once I got my service, it was smooth & pro.

Michael Arango

Amazing service. Need an international drivers permit? Need a photo for it? They got it all there. And if your a CAA member, then even better. Promotions and discounts for members. If you need detail maps, then they got tons of them for you.

Deborah Kuo

Good location with a lot of different insurance and such.

RitchES

Very friendly and knowledgeable staff. Love the smile they always have on. Ann was a great CSR to deal with.

Jitendra Sagare

Friendly service, nice store layout

Vitaliy Mark

Very positive experience. Nice and friendly people working there. Passport photos done in 2min.

Karl Ziemer

Quick service great place to get you international drivers licence, around 40 bucks with the photo that can be taken there

Peter P

Super super friendly staff. It felt like visiting a friend.

Nicolas T. DaVinci

Excellent service

Bruce MacNeil

Wonderful

Bois P. Wilson

Very helpful

Robert S

Very useful products.

Ez Kus

Garbage service

Ranjit Singh

Very friendly staff

Jonathan Gorecki

Super friendly and helpful staff. They go the extra mile and genuinely seem to love their jobs.

Diane Cooney

Very good service

Don Malcho

Excellent friendly knowledgeable and engaged service. A pleasure to do business with.

John Baldwin

Not open

Frank Sist

Awesome place

Bill Gallagher

Awesome ladies working here.Helped with everything. Would recommend very highly.

Catherine Browne

Wonderful! The time, attention and details to the most appropriate coverage.... superb.

Karla Fuentes

Find waiting time is to long they should have one teller for movies tickets and maps as that goes faster as those customers coming in to purchase insurance etc take much more time. Just suggesting

robert morrison

It takes too long to get serviced.

Colette Vallieres

Nice location .. good service! Great stocking stuffers .. Cineplex tickets

jilliane baquiran

The store was very clean and all the employees were very approachable!

Imran Mursleen

So ordeared caa at 8 pm was told 10:55pm tow will arrive at 11:30pm call waited tell 12:30am finally anwsered and was told at this moment 7am might be when the two arrives by sharmish employ number chyd

Daniel G

Travel representative gave us incorrect information regarding travel insurance. She pushed for sale of travel insurance before we had a firm date of departure assuring us that we could make changes to the dates of coverage prior to our travels. This is not the case. The store manager (Ashley) was also unable to help with the insurance company (Orion Travel Insurance). I do not recommend this CAA location or insurance company!

Volodymyr Herasymov

Perfect environment, friendly and professional staff, high-end customer service. Thank you!

piccinini piccinini

I go there for complex and renew my caa member ships card get one friends u get pts .and Petro Canada put pts together and get free gas

bob browell

Great staff.purchaced travel insurance.10% off members 3 days cost as much as td bank 1 day ???? Show tickets seniors $6.98 big discount cineplex any one .

Ustas Shtirlits

Great and helpful, have done there International driver Licence just for 15 minutes for 42 backs all official !!!????????

LoCo CrAzY

Closes early and a bit pricey

Sergio Vazquez

I had a great experience yesterday when I stopped over at the CAA store in Etobicoke to get full details about travel insurance. Allison Colton's service and experience was extraordinary. She went out of her way to answer and clarify all our questions and gave us multiple options. I will definitely get all my future insurance needs from CAA.

Pablo Astudillo

Great customer service!!

Hazel Eastmond

Great, got what i wanted at a better price and extremely helpful, thank you young man who me to get the drivers manual

Tuan Lam

Very good service

Brent Rolfe

They have a bank machine were you can get mexican pesos

Stanley Jop

It ok to come here

Roger Seepersad

Easy parking and helpful staff, completed my transaction in under 10mins.

I AMcdn

Did I call Rogers by mistake? This CAA office has terrible customer service. Their phone # is never answered regardless of which option you press.

Jason Bruce

Great service very professional for health insurance and plane flight to the USA

kelly campbell

Great customer service

bxtr bxtr

Tried to get insurance today and the employee that looks after insurance was rude, condescending, lack of costumer service skills and started to raise her voice. I'll never go back to this store.

Bob Bear

They are all ways on the ball.

Karen Ashcroft

Brand new completely renovated same location but all is new.

Edward F

Always buy my travel insurance

Katie Jakins

Very clean. Nicely set up. Professional staff

Lamit Kala

Went to get an international drivers license. Quick and easy. I was done in 15 minutes. No waiting and no hassle.

T S

Went for an International Driving Permit. The CAA agent was very helpful and polite. I read that it takes 30 minutes to get it, however, I was there for less than 10 minutes!

Patricia Northeim

Lots of stock, but unfortunately didn't have the travel pillow I was looking for. But they have lots of stock for any other travel items you may need. CAA members get a discount.

Kevin L

Great store to get CAA promoted stuff you see in their magazine and emails.

Brenda Mah-Madjar

Friendly staff, great place to book Disney vacations if you don't want to bother with all the planning. They also have a good selection of travel related products/gear. Passport photos are available.

June Hrycak

Great service !

Steven Whelan

They removed the atm

natasha9395

Amazing staff and amazing service!

Joan Foote

Friendly, helpful and efficient!

Dave Bone

Got all our travel needs.

Michael Krauss

Fast, efficient, friendly service.

Carmela Farr

Very pleasant staff. But go early, long and painfully line ups

Steven J

Great service, very efficient. I applied for and left with an IDP in less than 10 minutes.

R J

Quick service, efficient and knowledgeable staff. What else can I ask for? Please, keep up the great work you are doing. It's hard to think and even suggest how to improve your service.

Milan Zoldak

Everyone eager to help. Very knowledgable.

Dharmesh Gambhir

No great deals

El Fenòmeno

Nobody picks up the damn phone...ridiculous!

Jason R

I have been into the store numerous times and have always had pleasant service. While I cannot write about phone calls, I know that if I was a customer *at the location* and the salesperson had to constantly answer the phone, I would get annoyed at the interruptions in my service. In-store service should get top priority versus phone calls any day.

Gillian Byron

I have never written a review before but am tired of really poor customer service. I spent 20 minutes waiting on the phone to speak a person to be told they are busy!!! Guess what I’m busy too! Maybe answer a phone once in a while!!!!! Giving any paying customer attitude, speaking with a condescending tone and minimalizing the important of any customer, never mind one who has been a customer for decades, is really poor service.

T B

I Had my car in impound I called CAA for a tow and got decided a tow, had to pay a private tow truck to do it. Very disappointing CAA

Scott Trotter

The line at the store wasn't long, and when I got a CAA staffer, they answered my questions quickly and efficiently. Did not have to stay at that location very long to get my issues addressed.

FRED Latini

Good services for members. Nice new office

Alina Toronto

Well marked, convenient location and very helpful staff.

Anthony Horgan

Best for travel insurance great staff very nice