Reviews of Orleans Travel & Cruise Centre (Travel Agency)

Trevor DeRouchie

We’ve booked multiple flights and trips with John and his team at Orleans Travel. It has always gone flawlessly. They are a great bunch, and their recommendations have been accurate each time! We don’t bother shopping anywhere else!

Elvira Langa

Orleans Travel & Cruise Centre is absolutely fantastic. Would not think of booking anywhere else. Kudos to Adam! Great service, quick responses, very thorough, great client service.

Walter Robinson

I often do a lot of my own booking but there are times when you need a travel professional -- multiple countries, open-jaw itineraries, new resort/cruise line questions -- and the team at Orleans Travel & Cruise Centre never disappoints. Wherever I am in the world, I can call or email and get help almost instantly ... trust me, I've done it with this team for over a decade. They are knowledgable and professional to the core!

Josée Vachon

(Translated) Excellent service for more than 10 years already with this agency! The staff are smiling, welcoming and attentive to our wishes and interests. The follow-ups carried out are fast and efficient! thanks to the whole team (Original) Excellent service depuis plus de 10 ans déjà avec cette agence! Le personnel est souriant, accueillant et à l'écoute de nos désirs et intérêts. Les suivis effectués sont rapides et efficaces! Merci à toute l'équipe

K. Tanner

Always very helpful and most times saved us money Today John went way beyond my expectation!!!!! Facilitated a Passport in less than 2 hours, on a Sunday..

louise bourgon

We saw John at the travel centre. He helped us get a wonderful Golf Package in Punta Cana. He was very attentive to our needs and provided us with a great package. I will definitely use them for our next trip. Louise Bourgon

Fred Kup

I have been dealing with John and Valerie for a number of years and will continue to do so. In 2011 my passport was stolen in Brussels the night before my return flight. John went out of his way to help me cancel my flight and dealt with the airline to find an alternate flight once I received a replacement passport. You wont get this type of support from an online booking site, guaranteed. As for prices, Valerie always finds prices comparable to the cheapest online offerings. So do your research and planning and then go see the experts at Orleans Travel.

Kyle M

John was friendly and helpful, and it was a pleasure working with him. He was able to set up a perfect vacation for our needs and tastes, which went smoothly all the way through. Looking forward to booking again!

Charles Godfrey

It seems John is not interested in my business. He was quick to dismiss me assuming I wanted an airbnb or vrbo accommodation, which is not the case had he bothered to inquire. In response; generally a customer is greeted, and asked how the vendor can be of service. As I mentioned above I was not asked questions, only met with assumptions. I did not ask what your agency cannot do therefore I do not expect to be cited regulations. I pointed out in my message my party size, the date of arrival, the date of departure, my budget, and my expectation...none of these were addressed in my initial correspondence... if I had been in person I likely would have spit on the floor and walked out. As you mentioned it took 48 hours for you to establish that I want a f'@*ing resort in florida for 6 days... and I get sent a link to expedia... Do you really think I havent already looked at expedia!? I will do everything in my power to dissuede people from doing business with you. This could all have been avoided by exuding the slightest bit of positive customer service and tact. Since you habe tried to discredit me, I feel obliged to return the favor and expose you for the scoundrels you are.

Diane R

The staff are very helpful and knowledgeable.

Tracey Headley

Great experience! John took care of everything for me, it was totally stress free.He offered a great suggestions for resorts. Highly recommend Orleans Travel & Cruise Centre.

Annie Butler

Everyone should book their trips through here! So professional, friendly, and competent. They genuinely care about helping you and are passionate about what they do!

carmen LG

Orleans Travel & Cruise Centre has booked all our family vacations for the past 10 years. From our honeymoon to Japan, Dominica Island, Orlando, Japan again, Disney Cruise and now to Turkey and in December to Germany and Denmark. They are good because they recommend by experience. They know their stuff!

Mark Smith

John and his team (Nathalie!)are excellent at what they do,they always have our best interest at heart,and have thorough knowledge of the business.They have certainly earned our trust!

Poppie Veenstra

Adam was great and helped make the planning for a trip to Europe easy, even though we left things a little late! ???? Friendly team...I’ll be back

Gigi Leveillee

I recently came back from a Panama Canal cruise that I booked through Orleans Travel & Cruise Centre. I really needed John's help to sort out all the different requirements of this cruise and to make it safe for me as I was travelling solo. Due to an unexpected delay at the airport, I was late getting to the cruising port and was denied access to enter the port. I was devastated. I immediately called John. I was alone in Miami and there wasn't a single person around to help me. John had already booked a hotel for me in Miami for the night and a flight out the next day to meet the cruise ship. He paid for my 2 nights in Columbia as I waited for the ship to arrive. Before I left for my cruise, John gave me a cell number and told me to call 24/7 if I had a problem. Well, I didn't think I would be calling but I am happy that John had already made all the arrangements so that my vacation would still be as memorable as I hoped for. Thank you John!

Michel Cornellier

John always answers his emails promptly. He is always ready to find the answers to your questions. With the Covid19 situation making it difficult for everyone involved, we still look forward to booking our future vacation with Orleans Travel.

Tim Cote

John and staff amazing....True gentlemen

Yves Nault

Very knowledgeable, personal attention, courteous, prompt and professional. Competitive prices. I strongly recommended their services.

Sabrina Bray

This place was excellent, spoke to Adam about different options, he explained everything to us and gave us the best options possible! Definitely would recommend!!

maurice nadeau

Have been using them for several years, they know their stuff and always end up with a good deal at a great resort!

Michel Turcot

I wouldn't trust anyone else with my vacation plans. John and his crew are the best at what they do.

Derrick Zito

There is NO other place you should go to. John and his staff are exceptional & the Customer Service is beyond EXCELLENT. Wish I could give this a 10 rating X 10.

Anne Murray-Orr

Excellent fast and friendly help with booking our trip to Central Asia. Thanks very much!

Tina Genoch

Orleans Travel and Cruise Centre has been my go-to choice for all my travel needs for several years. They have never steered me wrong and were always able to answer, or find me the answers, to my many questions. But beyond this excellent service, they also provide peace of mind as they don’t simply send you on your way, but are also there for you when you need assistance from abroad! Fantastic travel agency!

Joelle Allaire

Excellent service! Very knowledgeable and helpful. Thanks John , Valerie and Adam

Jakedesnake97

Excellent service. The staff is extremely patient and knowledgeable.

Manon Clermont

I was so pleased with their services. From day one they were very responsive and had a great variety of recommendations. They helped us plan our great honeymoon! I will continue to recommend them!

Marjan Tak

Great service, and very helpful ????

Katie Henry

I have been dealing with John and his staff for over 15 years now. They are always so helpful, friendly and we get great pricing. I referred my sister and husband when they were booking a cruise and they were able to do all their bookings with John via email and phone. I would recommend Orleans Travel to anyone looking for personal service- there is piece of mind when you know that there is someone out there to help you if there are any problems-not just a 1-800 # to someone who you will never speak to again. 2 thumbs way up! Sue H. Orleans Ontario

Crystal

Booked with Orleans Travel & Cruise Centre based on reviews. Very communicative during the booking process and the recommendations for the resort was good. However, once you book poor communication and if you have concerns they have no answers for you. Didn’t give me much information on insurance which during these times is highly recommended. I felt like this business wanted my money and didn’t care for their customers. Will not be booking with them again.

Luc Potvin

I have been using the service of Orleans Travel & Cruise Centre for the past 18 years . Valerie and John have always been there for us , giving us the best suggestions and a great prices. It's to bad we can only rate with a 5 stars because there worth a lot more.. Have no fear to try them you wont regret it ..

Sandra nehma

First time using the Orleans Travel Center it’s been perfect so far! A trip across the world Is usually planned and carefully thought out months in advance... In my case it was spontaneous and last minute so my 5 star rating is based on overall client experience. The availability and ease to complete requests is sincerely appreciated and dealing with John I felt I was truly dealing with a professional travel expert!!! His recommendations were relevant and insightful!!! Thank you So much for your time effort and guidance!

john dobson

great service, met me after hrs on a sunday. saved 20.00 pp over the website pricing we had

Diane Mathieson

Thrilled with the first hand knowledge they had to offer. There is nothing like having someone who has been to the area you are looking to travel to give you advice! And the prices were really good! Service was courteous, polite and the best part was that experience of dealing with professionals left me headache free.

York Street Spa

Amazing Customer service!