Reviews of Budget Car Rental (Travel Agency)

Robert George

Had to rent a car since mine was getting fixed. Super nice and very helpful staff! I had no issues. I highly recommend going to them.

Caiman

Great service, especially during the lockdown. However their billing department has decided to take it upon themselves to charge what they want on my credit card, and I've had to phone them numerous times to get it corrected. If I hadn't caught it, I would have been out almost $200. Watch these guys.

Rob Allan

Good vehicles at great prices

Kenny Burning

This is my favourite Budget, they're accommodating and really helpful.

Steven McDonald

Terrible experience, made reservations teo weeks early, call the night before for confirmation and when i go to pick uo the car i am told no car for me???? absolutely terrible customer service and no apology

Darryl Grossauer

Staff very friendly and accommodating to my last minute request. This is the ONLY place in courtenay that I will recommend.

Todd Farhood

Been renting cars from this location for the past two years. Always a good experience. Excellent friendly customer service and rarely a wait while picking up a vehicle. Pricing always seems to be the best in the area as well.

torontochap1

Avis Budget, no problem

Sarah AK Ahmed

They are so accommodating. I never asked for a car and they didn’t have any. All the staff is helpful and nice.

Aspen

Great service all the time!

shuja qureshi

Excellent experience with the staff and service.

gamers hub

Don't visit if you are under 25????

Alicia Ann Glassworks

Fair prices, great customer service, cars are always clean and running well.

Jayson Baker

Budget is ok , but often there is a long waiting time while they are looking after customers. I realize that wage cost is a problem but so would it be if your customers decide to check out the competition.

Haiqi Liu

Terrible place, DO NOT COME HERE. I came in and the lady tried to charge me $150+ to rent a cube truck for the day when I was quoted $75 when I called in. Also didn't allow me to use my corporate discount. When I questioned it she seemed offended. You could tell she's definitely someone who hates her life. I walked out and she muttered something under my breath as I was leaving. Not professional and tried to do a bait and switch on me. I went to the farther location close to the airport and got the truck for $75 PLUS my corporate. Would recommend going there if you don't want to get ripped off.

Charles Rahall

The vehicle was clean, fueled up, and as described on the reservation. The staff took their time to familiarize me with the car. I am visiting Hamilton again in 3 weeks and will rent again from Budget on Main Street East.

Travis Rigby

Overpriced. Just plan a little ahead and go with Discount car and truck rentals.

Carol

The Hamilton main St location does not have a washroom

Kien Hoang

Good prices for car rentals.

John “Jay” McGowan

Good people. Thank you to the very nice fellow who thoroughly cleaned our rental car.

Skippywilcox -

Forget the man's name, but I forgot some information to get my rental, the gentleman eventually was able to get me a car. Travelling across the country and not being able to get a vehicle would have sucked. They upgraded my ride from car to SUV for free. Awesome place

Greg Fast

Don’t rent here! I booked a car for my cousins wedding online weeks in advance but when I showed up there was no cars! My booking was for noon and the wedding was at 4pm. When I showed up at noon they told me a car wouldn’t be available until 4pm. Um why did you even let me book it for noon then? I don’t think they even realize that people depend on them to have a car available if you confirm a booking. No apologies whatsoever either. They can’t even refund you on the spot: you have to call them! Just the worst experience and will never book with them again.

Hiren Patel

DON'T EVER RENT FROM HERE. I would give - star if I have option for that. I have 2 stories to mention here. 1. I rented car 1st time from here as the person was being super nice and gave me good discount. And I also told him that I will return it after hours because I was working afternoon shift at that time and he said fine. So I dropped it after 12 midnight so they charged me for 1 extra day so I called that store "so called" manager next day and she told me that she will call me back as she is busy right now. So, I waited 2 days for her call but she did not call me. Finally when I call her she told me that I returned car after midnight that's why they have charged me for 1 extra day and I accept that. 2. I rented a car again because of good rates. This time that car tyre went flat as I was coming back from walmart. So I use the spare tyre. When I went to return that car, the same person was leaving so I asked him where should I put this keys. He told me to drop it in drop box. So I did. Couple of days after, when I checked my credit card bill, that person charged me for 1 extra day as I drop it in drop box after hours, I said you told me to do so. So I was and I am still trying to get the manager but nobody is picking up my call and nobody calls me back. And also They charged me $170 for 1 tyre. Bloody cheaters.

Arden Bagni-Fast

I've rented here twice and understand that it's super difficult for rental agencies right now with shortages. This could be rectified with communication, but it seems the staff here don't know how to communicate. Not only that, they appear incapable of following public health guidelines, constantly taking their masks off while in front of customers and putting everyone at risk. I wouldn't recommend renting at this location.

Cheema Canada

I will rent here again. Loved the new roomy truck.

Markhani Mahamat

Work

Kaitlyn M

Had two good experiences at budget, out of almost ten now, and the rest have been awful. Horrible and unreliable service. Would recommend going to a more reputable company. Maybe it's just this location but the manager (?) has "made us a reservation" on two separate occasions only for us to go in and be told "we don't have you on file." They closed the store early today when we had a reservation for four. At no point did he tell us that they closed at four, after having spoken to him multiple times to confirm our reservation. We arrived at 4:05 (not knowing the location was closed at 4) and not only was he no where in sight, but we were never called or told that no one would be around. Must have packed up early because he was long gone when we got there. Very, very unimpressed by how unprofessional this branch is, not sure how the rest of the company is but due to our multiple poor experiences we will not be returning. Will be filing a formal complaint with the owner or regional manager of budget, whoever is above the worker who always jerks ur around.

H A

Very friendly staff. Got me a car within 5 mins and i was on my way. I would highly recommend this place!

Terry Greene

I've delt with this Budget for awhile. They are professionals, & always go out of their way to take care of me. Prices are more then fair cars are clean & well maintained . I recommend them hands down .

Ian Rabenda

I've rented from these guys many times and wouldn't hesitate to go back again. Service has always been reasonable or even great. I treat them respectfully and they do the same for me.

Mikayla Fiddler

Staff very friendly. No issues renting and returning the car. Cars are neat and tidy- perfect for a weekend escape down or up the island if you're a tourist. many cars to pick, you can book online or just walk in. Will come back if I'm around next time.

a

the kindness person , thank you for helping me get a car.

Peter Breeden

At first I was happy cause i was able to get a pretty good deal for a full-sized carover the phone but, when I arrived from the airport, there were no cars available so they forced me to take a large, lumbering, gas-guzzling SUV instead. Not f***ing impressed. ???????????? Rent a car elsewhere.

Bethany McNabb

Would give them less stars if I could. Stealing my money from me after not honouring our agreement from booking. They have taken more money off of my CC days after returning the vehicle. Dirty vehicles are sent out - see photos. Supervisor phoned to intimidate me (after filing a complaint with booking company for my refund) so I’d somehow accept the two hundred dollar price jump. Um, no. Poor customer service and Fraudulent behaviour are two reasons to stay away from this company.

Martin Blackwell

Not great service

zeyang Shen

A very poor car rental experience. I rented a car on their official website, but when I went to pick up the car, the clerk told me that there was no car. I will never go to Budget again.

Manny Ferreira

I had a rental reserved but when I got there to pick up the car, there were no cars. Terrible

Noe Namez

The car was in good shape, less than 6 months old. However, the attendant, Sohaib Butt (Agent Operator) was the absolute rudest individual that I have ever had to deal with in a business transaction and for this reason I will never return. He was unnecessarily rude as well, responding sarcastically and condescendingly to almost every question I had. It was as if he put a negative spin on every benign inquiry that I had. For instance, when dropping off the car, he asked me if I filled it up with gas. I responded that I had. He was dealing with other customers while he asked me this and I had already pulled my phone out to call a cab but thought to ask him if we needed to confirm that there was a full tank before I called the cab, so I asked him if he needed to check. His response was dripping with sarcasm as he replied "Well I am dealing with other customers as you can see so I can't get out there right now can I?". I was floored. My question was only so that I could determine whether I needed to stay and hold off on my cab ride or if I could go. Of course I wouldn't expect anyone to drop another customer. I told him I understood that but didn't understand why we was speaking to me like that. This was just the pinnacle of what was the most disrespectful business exchange I ever, in my life, had with someone. Before I dropped off the car I called and told him that my husband and I were interested in keeping the car for another two days but were interested only if we could get a pro-rated rate so that we could drop it off at 6pm (after work) and not 1pm. He said that there was no way around that and no he wouldn't do that. I told him that I was surprised that he would turn down another $100 in rental charges because the drop off time was impossible for us and that charging us another full day for 5 hours was unreasonable, and that we've done it with Thrifty Car Rental (a few doors down from his Budget location) before. His response was "We are not Thrifty, Ma'am". He's damned right they aren't, and he will never get our business again. We are pretty regular car renters as we are a one-car household. I was hoping on a possible alternative to Thrifty since I am a regular of Thrifty's and they were closed yesterday. Unfortunately Budget will never get our business again and I will actively recommend that others never give this location, and Sohaib, their business. This was not a bad day for him as his disrespectful treatment of me as a customer spanned two days.

Ram Ahm

Cheap rentals and good service.

vishvesh upadhyay

Very good customer service as well as good cars for rent for reasonable price. Its just that the rent is always different and the rates are never same.

Samuel Odkuwa

Great service. Have been dealing with them for 8 months now...really patient and kind staff. These are the people i would want to hire and work with.

GOSSE VANDERPLOEG

Nice service . They are is Inside of comox airport .

Harshit Jain

Awesome, service and friendly rep, first choice for a rental!!

Elaine Hart

Booked online but when it came to paying in person I couldn't because I dont hold a credit card .had more then enough cash but it wasn't acceptable. I'm old school I dont believe in credit .I pay for everything in cash ....I went to the competition...enterprise car rental and had much better results

Info Zak

Excellent service

Abidemi Olatokunbo

Clean and reliable vehicles. Excellent customer service.

Popcorn Kings

Rented a cube van was driving for an hour. Then loud noises came from the back. I stoped opened the back door. Around 10 Spanish speaking people jumped out and ran into the woods

Dawn Frederiksen

They were half an hour late opening then they wouldn't accept my Visa debit and couldn't find my rental information. Fortunately, they still got me into a car. I was late getting to where I was going, though. Now to see how long it takes for them to reimburse my credit card.

Mo Tin

I made a reservation for a dock level truck a week ago just to get the office and was told only Mississauga and Toronto budget locations has the rental. Very unprofessional organization and never will I go there again.

Amos

Very slow service and didnt even have the car. Unprofessional... never using budget ever again

David Reilly

Bad service !!! No cars !! What a joke !

Alanood

Rubena the manager is so good and hard worker she did her best to make sure that I have my requested car during a busy holiday season