Reviews of BCAA (Travel Agency)

Owen Smith

Awesome place. Good people very helpful

Kee Rash

Telephone contact is not possible with any office due to their annoying "automated answering system". If you need to talk to a real live human being, go to the nearest office.

Scott Henley

They were quick and the gentleman who greets you was ver personable. I was a walkin and only had a 10 minute wait.

Roy French

We had a little hiccup but the professionals at BCAA went above and beyond to make things right! Great customer service!! They've ensured that we'll be back! Thank you!!

Tony Duke

Always friendly knowledgeable service.

Lorna Mugwe

Ryan was amazing picked us up in a rough spot and kept the humour and joy up the whole drive back! Great driver! Really quick to get the truck up on the bed! Had a great experience!

Chris Savard

Laura & Tracy in the Courtenay location were very pleasant to deal with, Laura even came to my car when they were ready for me. I was very happy with the service I received.

L7olly

Called about my auto appt. Spoke to Chris in Kelowna. This guy. Amazing customer service. Super attentive and thorough. Seemed to actually like his job. ???? How refreshing. Aww

Robin H

I had the best experience here out of any insurance broker I've ever been to, and it was all thanks to Tammi Proulx. I had previously taken my paperwork to Westland Insurance to register and insure an out of province vehicle, where they told me my supporting documents weren't good enough. Tammi made it happen for me the following morning at BCAA with those same documents. She went above and beyond, no questions asked and with a smile on her face the whole time. I was on the road and enjoying my new car in no time. Thank you, Tammi

Stephan Desrosiers

Excellent service here!

Mary Gaudet

Great service!

Laurie

Please Take yearly Payments it nice to Do Ones a year

Steve Hancock

*** would be nice to call and get a human ***** when you get one Update 2016-10-31: I reduced this one more star. I've called and once again left a message. Maybe a human will one day call me back. Maybe not. Tomorrow I reduce to one star. You revamped the layout to make the location cold and impersonal. There is a woman standing attention at the front that only has something to do when a person walks in the door. Why can she not answer the calls and the machine be utilized as a backup?

Nick Levey

Excellent insurance rates which beat ICBC. The service is fantastic.

UVIRA STRONGER

They seem to be very busy in winter time but other that. Its a wonderful service

Ron Taylor

I just go to renew insurance for vehicles

Bill Jones

Tried to get roadside assistance, have waited an hour now and have also been informed that you only get a ride home if it works for them. So disappointed.

Pete Quatrale

Very helpful lady

Eric Grandmont

Processing takes forever, no chairs at wicket means you have to stand for 20 mins or so. Many staff surly and managements pedantic attitude make the for a totally miserable experience

Shawn H

Long wait at midday

Jan Timmers (VE7JBT)

I purchase our home insurance and for my vehicle. Phone ahead to book an appointment as it can get busy here. Don't be surprised if you drop in and want to complete a quick transaction and find that there are 5 people ahead of you - they're popular in the insurance business. Knowledgeable staff, good sized parking lot.

Joni Barth

Found all answers I was looking for.

Patrick Lane

Awesome service

Kyra Heide

I just got my home insurance and my car insurance though them it was great experience everyone nice and cordial thank you

Heather Benton

Good staff great help

Lizette Lambert

way too pricey for other people's mistakes.

Tim Griffith

I go there for get insurance and pay for BCAA so if i get stuck or broke down i can get a tow.

Emi Moldovan

They have good service

Jason Wagner

Brutal, Staff should be ashamed... I needed to renew my trailer insurance, I was met at the door with a cold "Do you have an appointment" not welcomed in. Sorry we go by appointments only. We are booked 2 weeks out! WOW... I drove down to walmart and it took longer to drive there than sussex took to renew my insurance! I wont be back

Art Samuels

Quick friendly service

Dolly Ferrier

Great staff

Chris Mc

Terrible communication. No way to speak to anyone locally and the 1-800 phone system had me on hold for 25 minutes before I hung up and went to Sussex Insurance where I had little wait time and friendly helpful face to face service. I will not be going back to BCAA for my future Insurance needs.

Krista Hack

I called BCAA to get my car battery boosted. Nate showed up shortly after and helped me boost my car. I mentioned to him an ongoing issue I’ve had with my car since I purchased it used. Without missing a beat he offered to help me out and asked me about the issue. Nate went above and beyond in helping me fix this car issue. It was a huge weight off my shoulders. I was very grateful.

Marilyn Alec

Great ppl excellent service

Bpraim

Good way to save money on car insurance, pretty easy to deal with.

Louis Pagliaro

The attendant was quick & experienced

Cynthia Jaytan

Helpful and friendly staff, accommodating with questions and requests.

Lynne Fedorick (CPDT-KA)

Awesome business and great people at the Courtenay office!

Angel Lovely

Switching my extra coverage from icbc to BCAA saved me so much money! Staff were friendly and excellent to deal with, am so happy I came in! Book an appointment though, as drop in might be full!

Jacqueline Soulful Beauty

Best people, great insurance.

Laura Sankey

I have had nothing but great, honest service every time I have taken my car in.

Maria M.

The BCAA agent couldn't be more annoyed with me because I locked the keys in my truck. The representative on the phone was impatient and rude.

Coffeeluke1

Very fast, friendly and helpful.

Kimberly A

Only place I would go for insurance! Quick and easy renewals

Sista F

Always helpful

Denise Van Limbeek

Steve, my tow truck driver, was awesome! so grateful that was he was fast friendly and professional!

Don Andres

Friendly staff

Shane Gestle

It sure would be nice to be able to reach a living person and not some automated phone machine.

Vernon Brewster

No office in a big town of Campbell River guess I'll have to get a different insurer.

Tabi No-Ko

Very disappointed. I have been a customer for over 20 years. I went in this week to finish the last part of importing a trailer from the US. All of the required paperwork had been provided and the trailer seen during a previous visit so it was a matter of showing the last form and getting a plate. I was met by the greeter that I would need to come back later in the day or on another day as it would hold up the line. I could understand if there was a line up of people in the waiting area but I was the ONLY customer in the place, and there were two agents sitting at their desks with no one in front of them. I was told that I could not be served because it would take at least an hour. (I had tried to call earlier that morning but no one ever answers the phone.) This trailer is required for business use so I went to another Insurance company. The entire process which included me getting a temporary plate, driving home, hooking up the trailer and going back to have it seen, registered and plated took less than 45 minutes and they started all of the paperwork from scratch. I will be moving all of my insurance policies (6 ICBC, Home, and travel)to the other broker so that your waiting area can remain empty.

J P

They helped me yesterday with a complicated situation the agent and manager stayed late to make things right . Thanks again !

Terry Vandament

The best place to go for insurance needs.

Ken Seabloom

Excellent products. Great folks behind the counter.

Scott James

Our Car broke down outside of Osoyoos B.C yesterday Lucky we had Our BCAA Membership a really awesome man named Rodger towed us to town got my car to the mechanic of our choosing and even drove us to our Hotel !!! and when i forgot my laptop at my Car even drove me back To get it and then Back to the hotel again ! We love our BCAA Membership ! Thanks again Rodger From Osoyoos Your A real stand Up Dude !

Terry Sotir

Always very helpful, staff friendly....

Wesley L

Awsome service as alway

Lisa T.

The computer operator will hang up on you if you don't do what it wants you to do how do you talk to a human when it F+×÷÷=% hangs up on you all the F××÷=% time 7 times I tried

Karen Fudge-Jensen

To say our experience was horrible is an understatement. Not only were we told it would be 18 days before our clutch could be replaced (on what was supposed to be 1 night in Penticton), they continously said they would call us with updates, and never did; didn't record our payment for the part; were rude, unprofessional and extremely expensive. ($2,400 for clutch and 'grommet'). We were charged a $125 to tell us the clutch needed replacement (which we already knew); and this $125 diagnostic missed the 'grommet' problem, further extending our stay. I’m not sure if we are more offended and disturbed about the lack of professionalism or the dismal customer service. We were repeatedly told the delay was due mostly to lack of staff. The planning of staff vacation and/or vacancies should never impact the service a customer receives. We will continue using BCAA for what it does best – a call centre to arrange a tow service from another company and will continue to share our negative experience. Karen and David Jensen

Bill Crawford

No problems got insurance for truck and car.

Sandy Dreger

Treat you with respect and kindness

Ron Pogue

Very helpful, friendly staff. They also adore dogs so bring your pup in!

Miles Patterson

Dealt with them many times through phone and personal contacts. Never a problem.

Kevin B

Excellent customer service. Polite, prompt, and knowledgeable.

Wendy Hudyma

Excellent service. All covid 19 protocols in place. Knowledgeable staff and wasn't there long

Jennifer Cappiello

Always a great experience!

Michael

Best insurance out there. They're super kind and helpful

Karen Forshner

Always friendly and helpful . Fair prices. Great peace of mind in case we need help

John Adam

Pre tty good customer service

Paul Moquin

Easy parking. Friendly reception and no wait to see an autoplan agent. Knowledgeable and answered a bunch of questions I had about additional coverage. In and out in a flash. A+

Amanda Horne

Great service and employees.

Ed Preece

How about answering the phone once in a while? Or returning calls?

Sharren K. Grant

Very helpful, got a good deal on car insurance. Setup well to handle the pandemic.

Barbara Forsyth

Very helpful staff. Matt is excellent.

marja ross

Most efficient

fred rediker

Always great service

cherie carey

Soo very helpful

Teresa Taggart

Great service!

Dan Mugridge

Multiple calls, no answer and no call back. we have tried 6 times now. We have paid for our BCAA car insurance on line but are having trouble figuring out how to pay for ICBC portion. ICBC says to see your broker.. What now???

Alan Kavanaugh

Great online access to info on traveling

Abul Bazaz

Pleasant staff and great service

Cal Rejall

I have always had a great experience at BCAA, particularly the Courtenay branch. I love being happily greeted when I walk in the door, I love that I can make a yummy coffee while I wait (which is never very long), and I love the great customer service I always receive. Looking forward to the next time!

Brigitte Le Burel

Great staff.

Dave Hopkins

Good insurance company

Jon Kehler

Great service. Staff were professional, competent, efficient...

Jeff W

Great service

ashley burt

Very friendly and super helpful!!!

Rick Felker

never returned call

Bob Ramage

Friendly and informative staff.

Hugh Hospes

With hours being reduced and their policy of only allowing one person per bubble into the premises at a time, I am afraid I took my business to another insurance broker. My wife made an appointment only to be told that either she or I would be admitted at a time. Since we are a 'bubble' and we observe COVID provincial health regulations, the one person policy for a family doesn't make any sense -- especially, in an office the size of this one. Sorry, BCAA, you blew it.

Kelly Siebert-Manton

BCAA is a great example of a business that is making things more difficult in these trying times. I hope the public will recognize this and find other places to do the business they would normally do with BCAA. I got an email from them a few days ago reminding me my car insurance was up for renewal and best to do it by phone with them. If I had to by appointment in person was an alternative and they were open 10-4. So spend an hour and 10 minutes on hold to finally get a person but at that point my lunch break is over and I can't renew my insurance while I'm working..... I work 9 to 5. Even if I did manage to get it done over the phone I would still have to wait for the sticker to get mailed to me. Long story short I went somewhere else that had better hours where I could renew after 5pm and walkin in person get the business done and have my sticker in 1/2 hour. I've been a BCAA gold member for well over a decade now but I think all of my business with BCAA will come to and end this year. Support businesses that support you in these challenging times and the ones that don't will hopefully just fade away.

David Finley

An excellent place to deal with!

Karen Holman

Vehicle, travel insurance as well as travel info and vehicle travel support.

Erick Lessard

Me and my fiancée are new to Prince George and went to get auto insurance for her car. Not only was Bruce, the associate we were directed toward unable to explain his own policies and process properly, he was incredibly rude and tried to talk down to us because we had questions. I was also planning on getting my auto insurance with them but after this experience me and my fiancée will be taking our business elsewhere, and I will be telling anyone who is thinking about getting insurance with them to take their business elsewhere. This is a shame as CAA has a decent reputation, and the entire experience has left a sour taste in our mouths, all because of one incredibly inconsiderate and unhelpful associate named Bruce.

Sherry Body

Set me up...really informative pleased qith results

Wally Brown

Great service. Wearing masks was great.

Michael Hartling

Very friendly and very helpful. The staff is very knowledgeable of anything you ask and or need.

John Macdonald

Had some estate business to deal with the staff were very kind and helped me with all my issues. Thank you.

Donna-Marie Woods Contrads

It was great. Fellow that I dealt with made it completely pain free.

Karen Bowers

Rating of “0” for no service provided despite Premier membership. Called at 2pm for a tow due to vehicle mechanical failure. Was told 5pm for a tow. Then was called back and tow was cancelled and no new time offered. Was told it was “too cold” and no more tows available today. It’s -22C and this is Prince George (expected January temp). About the worst service excuse ever. I have paid thousands of dollars for membership over the years and the one time I need service I’m told I’m totally out of luck. Extreme waste of time and money. DON’T BOTHER PAYING FOR A MEMBERSHIP THAT ISN’TWORTH ANYTHING.

E McGratten

I had a very positive experience all around here. The staff was friendly and helpful, the repairs were done well and the price was as quoted even though it took them longer than anticipated to get it all done through no fault of theirs. I never felt pressured into any unnecessary repairs and was kept in the loop directly from the mechanic servicing my car. As promised, BCAA has delivered a trustworthy and transparent service centre, and I'm thankful to have a place I can trust to service my vehicles honestly and skillfully.

Dennis Mortensen

I was told 30 minutes butwaited 1.5hours. Apparently the truck got directed to another call. The rep was great and the tow truck driver was great but not happy about the wait time. I live in Penticton and there is no reason for 1.5 hour wait. The truck should not have been directed elsewhere. The website was down as well. That maybe because the original truck was directed elsewhere. Not sure no one could answer why it was directed somewhere else.they should have called me. Thank you

felmax

Excellent service from Cori!

Alexandre Ouskine

haven't been disappointed yet

Alvise Peretto

excellent service and communication and checking your car

J.C. Schaufelbuhl

A fine Place to go for Car or House Insurance.

Leo O'Brien

Very friendly people, nice place

Sheryl Elgie

Our agent at BCAA is always friendly and super personable.

wayne porter

as a member i went in to obtain a quote for insurance on a new motorcycle .the lady who looked after me was pleasant,knowledgeable and courteous. the whole process was seamless.keep up the good work. wayne porter penticton

Stanley Ross

We use BCAA for all our insurance needs Vacation auto and last but not lease home BCAA over the years has been there for our mindless memories of car keys left in veh. Even in palm springs flaft tire in manning park no spare tire wrench over the years BCAA has saved us a lot of $$$ very competitive rates above all they provide excellent service

Ryan Periana

I have never experienced Customer Service like what is offered at BCAA. Absolute text book treatment of customers and very knowledgeable about vehicles. cannot recommend BCAA enough if you are having vehicle problems.

Carrie TUrtle

Great folks to deal with. Good product, good prices, great response to claims. Check them out for yourself.

Keith Schultz

Service is quick and friendly, the staff is very knowledgeable, and they even give you a free cup of coffee from the Keurig by the door.

Glenn Rogers

Fast response when you lock your keys in your car I got to say that You guys rock

d

Fresh coffee helpful staff ????

Terry Swintak

Very good and friendly service --- even with COVID19 restraints

Darlene Merkley

Great place take my business there all the time????

Luis Acosta

This office seems to be permanently closed now. There were No replies to 3 messages to schedule appointment to pick up some maps. Others had the same issue. Although there was one person working in the office, they didn’t answer the door for a line of people. I am sorry to see they have shut down. I am questioning renewing my membership-they seem to be shutting down. what happens if I have a roadside emergency?

Larry Anderson

Excellent service and Covid protocol followed.

androsborsato

Great place to shop insurance

Justina Steenman

Excellent customer service.

Janet Anaka

Long time BCAA customer. Great at taking your money but when they owe you money have you jumping thru hoops. ie not returning phone calls, filling out forms to be faxed etc

Leon Bustin

Very helpful and waived a nominal fee for cancellation.

mark seed

Great personal service in the office.

Yours truly

Recommend buying roadside coverage to anyone. Used it for the first time and they were extremely helpful and fast.

manfred berger

I have been a BCAA member for over 40 years and have always been very pleased with the services and treatment by personnel. NOT NOW!!! Recently, planning on purchasing a new car, I called the BCAA office 3 times trying to get hold of someone who could help me change the insurance over from my old vehicle that I was trading in. With NO appropriate prerecorded response and no way to contact a live operator, I finally left 2 messages with my return phone number (as requested by the prerecorded response), BUT received no response in 3 days!!. Finally, after picking up my new vehicle, I went directly to the BCAA office. The greeting I received was one of my rudest I have ever received--- even after presenting my premier BCAA card that indicated that I had been a major since 1977. When I finally got to the counter (they were not very busy), I again was treated very rudely --- it was like no one liked their jobs and wished that they were somewhere else!! I would strongly recommend that, if at all possible, you find a different agency from which to purchase your auto insurance. PS There did not appear to be a manager working. Perhaps if they did the employees would be more interested in their jobs and more courteous to friendly to their customers.

quentin joseph

according your time,loved

Rick Primus

Friendly, knowledgeable staff. Clean environment.

Greg Melnychuk

Good service

Warrant

Pleasant to deal with, however they are limited in their ability to repair a vehicle if you need the manufacturer to update your vehicle computer. Just be prepared to add more repair time to have a successful day.

David Clutterbuck

The last experience with them was the worst I have ever had the person was dealing with on the phone was extremely rude made her own rules and demands. Now I find my self thinking of taking my multiple car insurances and home insurance to another company

Simon Platt

Friendly and helpful service! I've come here for travel insurance and auto insurance! Will definitely return again!

Missy Wildeman

Always fast and friendly service, great prices on insurance for bundling LOVE BCAA!!

L M

Nobody answers the phone. I've tried calling 5 different times with no answer.

Bill Millar

Great service and services!

Fergus Stewart

We had great service from Cori Watts at BCAA Penticton Branch, when we went in to renew our Condo insurance, and insure our new car. She was very friendly, knowledgeable and efficient, she explained both coverages very well, and was a pleasure to do business with.

Grant Furness

Very poor. Wanted to find out if they take walk ins, or if an appointment is required. Phone tree, go around and around. Hire some one to answer the phone.

El9aine Nelmes

Good service. Usually a short wait, greeter takes your name and what you are there for.