Reviews of Enterprise Rent-A-Car (Travel Agency)

Toni-Lou MacDonald

I rented in the standard category ended up with economic. Extremely upset. I do understand the location and locations surrounding the area "dont have" any other vehicles available. However a discounted price should have been provided. I am stuck with this little useless car and paying a ridiculous amount. I would never recommend or use the services again.

Samuel Comtois

Great staff! Reserve and call ahead! Be flexible on cars and they will give you a good price.

Pascal Rivette

Friendly staff!

Mr. Locks

Beware of giving phone numbers to them. They don’t respect privacy and hand your number out like candy. They didn’t tell us they would give away my phone number, and that is a violation of my right to privacy.

Tyler Clark

I dont usually review corporate places but this location has some great employees. They have helped with car issues and when I was low on cash they helped me get to a doctors appointment in Ottawa. Awesome people.

Eat my way around the world Hollister

Nice place to rent a car.

Jackie Lovely

Very friendly staff they really took great care of us ..thank you Enterprise

Onoriode Nuabor

Reserved a car and decided to go a day early to have my paperwork sorted because I was planning an early start the next day. On getting there and after collecting my driver license details I was informed I will need to provide my credit card details the next day...as a visitor from the UK I informed the staff I did not have a credit card on me but have a prepaid travel card or a debit card to which she replied that those two were not acceptable form of payment. They ruined my whole plan as I had to start making last minute preparations for an alternative(public transportation) which cost me more and also brought about considerable changes to plans for my trip. A little note while booking is been made about a credit card as the ONLY acceptable form of payment would have gone a long way to save me all this grief, despite their website stating that debit cards are accepted as a form of payment only at non airport locations(I guess the Cornwall branch doesn’t classify as one) and also a member of staff stating that cash and debits cards are accepted in their branch(when I called in to enquiry after reading their payment policy online). Please update your booking process to reflect this little note to save others all the stress. Thank you.

Peter Galna

Quick and friendly.

Jacob Clark

Yash is an absolute beauty, easy on the eyes too

Md. Mustafizur Rahman

They are absolutely charming in their customer service. I am renting from enterprise over 6 years now and they are so far the best branch to me.

Suf L

Great service

Nav Nava

These 5 star are for the manager great always manages to get me in a vehicle bless him always happy to rent from there

Rhonda Lafrance

The service was excellent. It was very busy but associates worked diligently to help everyone as quickly as possible. Also prime location, will use this rental again.

Kyle Mc

My rental reservation was canceled without my consent and I got no notice. They did nothing to correct this and ruined my weekend plans

Marleen Van Droogenbroeck

Received a great deal on a great van

Jackie M

Really great service every time and I often get a free upgrade.

Butch Lennox

Last Monday, it was a longer wait, many cars being returned and new rentals, waited a bit too long.

UrbanBravo

I'm a frequent renter and it's nothing but great service from beginning to end.

Jeremy Rahn

Friendly staff. They were easy to deal with. They’ll even gone pick you up if you don’t have a ride to this location. FYI, according to their employee, enterprise pays for 3rd party liability so you just need to insure the car you are renting so if you have a credit card that includes the insurance for your rental, you won’t pay a dime for that service.

Natalie Bovair

Super efficient process to rent a car here.

Onebottle Ofblack

Had rentals from here a couple of times now. Both Britney and Matt were extremely helpful and made things quick and simple even when the location was very busy. 5/5 stars. Definitely recommend to anyone who needs a rental vehicle. Thanks again!

Grizzly Windu

Great customer service

Poolie Favs

Great service

Original Gamestir

Great place for a rental car. Great service ,and the staff are excellent at what they do .

Kim Bauersfeld

Very nice and efficient service

Trevor Rivette

I rent cars across the country all year long for work and for a small location, they are easily one of the best. Matt, Brittany and the team are very professional and pleasant to deal with every time I have rented from there, and make every effort to make the rental experience as seemeless and efficient as possible.

Wate Mccomber

Was quoted a decent price, so I reserved and when I went to pick it up, I was given a bill of more than double the quoted price. No thank you...

Theresa Cadieux

Went on a trip

Heather Bazinet

Always satisfied except this last rental. Glad to return it.

Annie Reginald

SUPER FAST SERVICE WAS PICKED UP AND SUV WAS GASED ZND READY TO GO. . . FORD FLEX SUPPER RIDE... GREAT SOUND SYSTEM AND ANDROIDE READY

George W

Someone had smoked in the Mitsubishi Eclipse I was given and the drivers side windshield washer nozzle didn’t work. Update; the washer started working an hour later.

Mohammed Shaheen

Good service, bad cars, most have people smoked in them and not clean inside

Cindy Wilson

Is not a very good company to deal with when you want to get your deposit refunded they say that they will issue a check .it has been 45 days and still no check the keep give me the excuse it's in the mail I would not recommend this company the one that I experienced this poor customer service was in Cornwall Ontario Canada please don't go to them go to another company if you want better customer service they just give you a run around

David Saucier

The process was expensive and unfair

Daniel White

Always friendly and helpful.

Susan Snape

Don't pick you up if you live out of town. Not a big selection of cars. Staff was pleasant and efficient though.

Laurie Roy

To expensive for me

Carolyne Ticky

Outstanding Service. Staff did everything possible to make sure I had just the right vehicle for my trip. Wouldn’t go anywhere else!

Wendy Thorpe

My experience was great. I got the type of vehicle I requested. The service was very friendly. The price didn't matter to me my insurance was paying. I only needed the vehicle for a couple of days it was new and clean couldn't ask for better. Thanks Enterprise.

celya dacosta

Friendly service, really helped me out when i needed a last-minute rental and they only had limited selection. The pick up and drop off service is very handy as well

David MacDonald

Excellent all around

Dennis Chaussi

Needed a vehicle in a tight situation and Enterprise came through in the crunch!

jesse amell

Great service. Will rent again from this location

Sophie Mallish

Great service initially, and the staff is alway friendly and welcoming. Thank you ALEX CARRIER

Pierre Dube

Good service, fast, reliable.

Shawn Loader

Was supposed to have a rental for 8 am was not ready until close that day for pickup which was useless and wasted my day off. Would never due business again

Malcolm MacDonald

Great customer service when picking up the car to dropping it off. Thanks

Patrick Gareau

Excellent and friendly service! A shout out to Yash for reaching out and helping me to resolve an issue that arose. Really appreciate it!

Ryan Lalonde

Great Service and always friendly. Sometimes the size of their store can hurt them with availability but other then that great experience.

robert mary

(Translated) Gr8 (Original) Gr8

Brad S

Great staff

Lam Jams

These guys were super busy when we went but the staff was really patient and didn't rush through customers which was nice. Picked up our reservation with no issues

MJ L

Very accommodating. I didn't like my first rental and the exchanged it right away!

Ran Ram

Rude customer service specially branch manager ,Looks like don't care ,of the business after booked and received the confirmation ,when ever went to pickup the vehicle ,simply saying we don't have available vehicle,even not say sorry or apologize

K Shoeman

I moved to Cornwall two years ago, rented from Enterprise there several times and the service has been outstanding each and every time. Actually deserve a six star rating to reflect their over and above expectations service.

DH257 Abba

No drama, efficient service and friendly staff.

Steven Armstrong

Friendly staff. Good service

Parvez Fattah

Great place to rent your car. Attendants friendly and helpful. Useful to have pick up and drop off service. Good prices and conditions of rental cars. So far pleased with the service. Have not been charged bogus extras yet. Have rented from this place multiple time.

Nick Theriault

Staff were slammed with customers on a Friday evening and still offered exceptional service. Even offered a significant last-minute upgrade without being a regular customer. I spend a lot of time in Cornwall and will be renting with Enterprise for the rest of my time in Cornwall.

Ken Urquhart

Desk staff are nice, the 2 kids they got cleaning the vehicles are useless. They NEVER have any vehicles which is odd for a rental company. And when they do have a vehicle they need repairs.

Teresa Kalia

Great place to rent a car. Everyone is very friendly and helpful. Cars are great and it is helpful to know I can be dropped off if needed. Thank you! We will be back.

Pauline Landry

Very happy with service

Bruce Lessard

I found excellent customer service lead by Zach Vibe at this Cornwall location he is always very welcoming and will go out of his way to solve any concerns you may have Zach has helped me on several occasions always great customer service

Hisham Che

I went to their website and it specifically stated a Toyota Rav. Once I got there they gave me a Kia Soul. Their reason is that it is available only in Quebec. I wanted an awd because I live in the country and I need to drive in snow. It's a trick on customers and if I knew I would have rented from another company.

Christian Montpetit

Great customer service and good package deals