Reviews of Voyages Amro Travel (Travel Agency)

Sherif Moussa

Excellent travel agency, always trying to help their clients to find the best prices. Highly recommended

Akram Rashid

Always dependable

Osman essam

Excellent service

mai al-refaei

A very good service

Said Darraj

Honestely, the vip hajj is very bad it cost 12800 dollars if you need more details just contact me (حشوم عليهم) imagine المطوف was very shame in front of us hajs ( just revew Yac Dj comment below) and shame for this agency instead of looking to improve the service , there are looking for comments of 5 stars????????????every time they get bad comment just see by your self.

lulu diab

Super and accurate

Houria Ouari

(Translated) I enjoyed the service (Original) J'ai bien apprecié le service

Harik Hadjira

(Translated) Easy access (Original) Facile d'accès

Yuzi Rocks Autism

Very. Beautifull for biking .6km in the wood .

Raafat Isaac

Very good prices and services

Majid Gul

Good

Ahmed Mobarak

The place to offer very good travel plans deals. Friendly staff. Welcoming atmosphere

Abdourahman Mohamed

(Translated) Listening to their clt (Original) A l'écoute de leur clt

Nabil Rifai

I have used their services a few times already, nothing but good to say.

Duke Togo

Just came back from hajj 4 days ago and the experience was great, the group leader was very knowledgeable and explained the process thoroughly. The hotel we stayed in was a 5 star hotel right on the haram in macca and the same for the hotel in madina. We had some people in our group complain that some rooms were tight and had 4 beds, I remind these people that this is not controlled by the travel agency but by the hotel. Those rooms cost a lot in hajj season and people will never pay for a double or single occupancy, its too expensive. The only issues we as pilgrims had, was the tents in Mina / arafa which were very bad, but thats out of the travel agency's control as well, they are controlled by the saudi government, all tents are the same for everyone else, the other issue is, some people who were very badly mannered and rude in our group. Sadly our group had people who thought they were on vacation, and expected the trip to be as such. Hajj is not easy and people need to understand that. The aspects of the whole trip from A to Z was explained, from the departure in Montreal including delays and long waits and connections at the airport, till the return back home, but as with every trip, you will always encounter people who ruin it for you, people want to be held by the hand and told what to do like kids, subhanallah...All I have to say to these people is shame on you, you went to hajj and you're coming back spreading lies and hate...

Moh South

Hajj VIP price 12800$ has nothing to do with VIP. I was disappointed ! Amro didn't provide any receipt or details to show us the plane ticket cost, the hotels cost and the other fees we paid for. I even asked for it but no answer ! Is it legal to paid 12800$ without any receipt ??

Joe Nohra

Excellent service

Safwan

I had a bad experience with this company in terms of follow up, feedback, and answering the questions

siso26

Very good customer service! Best agency! They are always available to answer your question and find you the best deals ! Highly recommend them!

Issac Ko

Booked my trip to Egypt with Amro Travel. Highly recommended.

Jeremy Fostin

Love the service!

Dania trio

Recommended! Booked my trip to Lebanon and they gave me the best option with a great price. Will book my future tickets with you!

Jessi Ka

Absolutely dreadful customer service. Constantly interrupting my questions, rude and dishonest. Much better travel agencies out there that will meet your expectations and beyond. Avoid at all costs....

Agilen Jey

Cheap and best!

Mario Hachem

Great customer service.

Sally A

Always have a great experience at Amro Travel. Only place where I get my flight tickets. I always book through Hoda. She is very patient and always answers all the questions we have.

chafik medjber

(Translated) Thank you Mr REDA for your excellent service. Congratulations :) (Original) Merci monsieur REDA pour ton excellent service . Bravo :)

Alena Jack

Booked my winter vacation to Punta Cana, they were very understanding about my requests. Gave me the best price. Recommended travel agency! :)

Askouti Tizi

(Translated) I have just returned from a pilgrimage to Mecca. The experience is horrible for the price of $ 12800. At the hotel, they put 4 beds in a room with 2 beds. No space between the beds. At the buffet, we are taken for thieves, every time we have to show white paw (hotel in Medina) a plastic bracelet in the effigy of the hotel we would save a lot of inconvenience. No smile from the people who work at the reception, for any question, we answer you that it is necessary to see the person in charge of your group. The latter of course has other things to whip than to take care of the pilgrims he accompanies. No support for sick people or for old people. In Mina, you just have to fend for yourself, our companion does not even sleep with us (for him and his son it's VIP), which means he knows nothing. No study on travel time: on our return our trip lasted about 32 hours. People arrived in Montreal exhausted. This is not the case of our companion, because he during the 8 hour stopover in Frankfurt, he took a hotel room to rest (information that he did not share with the pilgrims). For a much better setting than we had for $ 12800, those who came from the US were well pampered for US $ 8000. For those who intend to do the Hajj, look rather on the side of our neighbor to the south (New York). (Original) Je viens de revenir d'un pèlerinage à la Mecque. L'expérience est horrible pour le prix de 12800$. À l'hôtel, ils mettent 4 lits dans une chambre de 2 lits. Aucun espace entre les lits. Au buffet, on nous prends pour des voleurs, à chaque fois il faut montrer patte blanche (hôtel à Médine) un bracelet en plastique à l’effigie de l'hôtel nous aurait épargner bien des désagréments. Aucun sourire de la part des gens qui travaille à l'accueil, pour toute question, on vous répond qu'il faut voir le responsable de votre groupe. Ce dernier bien sûr a d'autres chats à fouetter que de s'occuper des pèlerins qu'il accompagne. Aucun accompagnement pour les personnes malades ou pour les vieilles personnes. À Mina, il faut juste se débrouiller seul, notre accompagnateur ne dort même pas avec nous (pour lui et son fils c'est VIP), ce qui veut dire qu'il n'est au courant de rien. Aucune étude quant au temps du voyage: au retour notre voyage a duré environ 32 heures. Les gens sont arrivés à Montréal exténués. Ce n'est pas le cas de notre accompagnateur, car lui pendant l'escale de 8 heures à Francfort, il a pris une chambre d'hôtel pour se reposer (information qu'il a bien omis de partager avec les pèlerins). Pour un cadre bien meilleur que ce que nous avons eu pour 12800$, ceux qui sont venus des États Unis ont été bien choyés pour 8000$ US. Pour ceux qui ont l'intention de faire le Hajj, regarder plutôt du coté de notre voisin du sud (New York).

Yac Dj

Salam, This is a review for Hajj package cost 12800$ called VIP: To be a VIP package all the following points should be VIP: 1) Hotel in Mekka 2) Mena tent 3) Medina Hotel 4) Commute 5) Trip to get in and out the country -------------------------------------------------------------------------------- Based on my recent experience: 1) Mekka hotel: VIP (5 stars close to Haram) 2) Mena tent: under the expectations big number of people in small tent, 60cm space wide to sleep - Crowded & disgusting toilets - far from Jamarate - Stayed 5 nights in this tent (7 8 10 11 12 Dul Hidja) Knowing that VIP tents close to Jamarate are available for real VIP hajj package. 3) Medina Hotel: under expectations (even Amro's guide was surprised) Poor restaurant, not working door cards, very crowded elevators because the hotel was overloaded ... 4) Commute: VIP (comfortable and AC buses) 5) Return back home: under expectations Very exhausting trip, 7 hours of bus from Madina to Jedda + 6 hours of Flight from Jedda to Frankfurt + 8hours layover at Frankfurt finally the flight to Montreal 8hours ... ---------------------------------------------------------------------------------------------- Overall; Alhamdulillah we accomplished our Hajj, the conditions were "OK" but NOT VIP, this package can be improved if the points above will be addressed or the cost should be reduced If the travel agency thinks that the cost is justified in those conditions my recommendation is to provide a receipt or a contract between Amro and the customers to show fee details: Hotels, plane tickets and all other fees for more transparency.

Myna Foughali

(Translated) No professionalism ... no follow-up. Very disappointed with my experience with this agency. I do not recommend it to anyone. (Original) Aucun professionnalisme...aucun suivi. Très déçue de mon expérience avec cette agence. Je ne la recommande à personne.

Moe Os

Came back from Hajj few weeks ago, elhamdolilah it was worth it. I paid 12800 without any regret. People mentioning under that they didn't like it and it was expensive, they probably were thinking they are going to Bahamas or Europe. It was worth every penny; 5 stars hotels in both Makkah and Madinah. I have been with other companies and trust me, Amro Travel did a wonderful job. They say washroom were not clean in Arafat, they were people cleaning it every few hours. Do they know how many Hajjis goes inside? The tents were amazing, it's normal to have a smaller space, there is millions of people performing hajj. If you didn't like it, you can directly go talk to Amro Travel and let them know what they can do better to make it an trip at your expectation. I WAS informed of all travel itinerary, cost and details before I decided to go Hajj with Amro Travel. They worked professionally with me. Thank you Amro Travel and Sheikh Saad for making this trip memorable. Elhamdolilah

Radwa -

Best Travel Agency ever! Great staff, great services and best deals!!

Diane Boustany

(Translated) Because I called several times with Mrs. hoda to buy 3 tickets to Lebanon. Each time she was busy and so far she has not responded. Because the ticket is 1050 is on sale .... when she returns to the regular price. contact me but it will be finished (Original) Parceque j ai appelé plusieurs fois avec Mme hoda pour acheter 3 billets au liban .chaque fois elle edt occupé et jusqu a present elle n a pas repondu.parceque le ticket est 1050 cest en promotion ....quand elle retourne au prix regulier.elle me contacte mais ca sera terminé

Nahed Dw Za

(Translated) Like what they return to us, sweet service and very sophisticated handling (Original) متل ما عودونا خدمة حلوة والتعامل جدا راقي

kr canada

(Translated) Here are some comments and suggestions about my experience with the $ 12800 package. Yes, there were problems with the rooms not only at Hotel Dallah Taiba, but also at Dar al Ghofrane for some. Indeed they pile up four people in rooms of two, beds glued to each other. In addition I will not think that the beds glued to each other gives more comfort as suggested by the owner in response to a comment, moreover even the group leader was made aware of this problem, and he tried my best to fix it. Add to that the lack of professionalism of the staff at the front desk, no desire to help or fix the problem. The other problem is the traffic of lifts at times at the hotel Dallah Taiba, They even have had to take the stairs to avoid waiting. That's right, the hotels were advertised several months before departure, but what we found has nothing to do with the beautiful pictures on the websites of the hotels (large rooms with a large space between the beds) , what we found at the hotel Dallah Taiba is beds stuck to each other not worthy of a 4 or 5 stars, passing the number of stars is confusing, because what We have seen is not comparable to a real 4 or 5 stars, and I really wonder about the process of classification of these hotels. It would not be fair for me to say that everything was bad, and the purpose of my comment is not to question the good intentions of the leader of the group or the team that was there to help (nahsabouhoum kadhalik) , but I think there are many things to improve, that's why I would like to add a few suggestions at the end of my comment: 1- Give a detailed contract to the client (signed by both parties) that protects the rights of each, and which accurately includes the type of service and rooms (small or large and with real photos). 2-Provide a form of assistance for the elderly not only during the manasiks, but even after, where they are often sick and tired, is only to know if they are correct especially during the return trip and the long hours of waiting between two flights. 3-Conduct a satisfaction survey (for example, hand out forms at the end of the trip) in order to gain insight and improve services. Thank you. (Original) Voici quelques commentaires et suggestions par rapport à mon expérience concernant le forfait du 12800$. Oui, il y’avait bel et bien des problèmes au niveau des chambres pas seulement à L’Hotel Dallah Taiba, mais aussi à Dar al Ghofrane pour certains. Effectivement ils entassent quatre personnes dans des chambres de deux, lits collés l’un l’autre. Par ailleurs je ne penserai pas que les lits collés l’un à l’autre donne plus de confort comme suggérer par le propriétaire en réponse à un commentaire, d’ailleurs même le chef de groupe a été mis au courant de ce problème, et il a essayé de ce mon mieux pour le régler. Ajouter à cela le manque du professionnalisme du personnel à la réception, aucun désir d’aider ou régler le problème. L’autre problème, c’est l’achalandage des ascenseurs par moment à l’hôtel Dallah Taiba, Ils y’en a même qui ont dû prendre les escaliers pour éviter d’attendre. C’est vrai, les hôtels ont été annoncés plusieurs mois avant le départ, mais ce qu’on a trouvé n’a aucun rapport avec les belles photos sur les sites web des hôtels (des grandes chambres avec un grand espace entre les lits), ce qu’on a trouvé à l’hôtel Dallah Taiba c’est des lits collés l’un à l’autre pas digne d’un 4 ou 5 étoiles, en passant le nombre d’étoiles prête à confusion, car ce qu’on a vu ne se compare pas à un vrai 4 ou 5 étoiles, et je me questionne vraiment sur le processus de classification de ces hotels. Ça ne serait pas honnête de ma part de dire que tout était mauvais, et le but de mon commentaire n’est pas de mettre en doute les bonnes intentions du chef du groupe ni l’équipe qui était sur place pour aider (nahsabouhoum kadhalik), mais je pense qu’il y’a beaucoup de points à améliorer, c’est pour ça je voudrais ajouter quelques suggestions à la fin de mon commentaire : 1- Donner un contrat détaillé au client (signé par les deux parties) qui protège les droits de chacun, et qui inclus avec précision le type de service et de chambres (petites ou grandes et avec vrais photos). 2-Prévoir une forme d’assistance pour les personnes âgés pas seulement durant les manasiks, mais même après, là ou ils sont souvent malades et fatigués, n’est serait que pour savoir s’ils sont corrects spécialement durant le voyage de retour et les longues heures d’attentes entre deux vols. 3-Faire un sondage de satisfaction (par exemple distribuer des formulaires à la fin du voyage) dans le but d’avoir un aperçu et d’améliorer les services. Merci.

Shereif Abdalla

I am very grateful that I have been with Amro Travel for the Hajj 2019...everything was so organized and the Sheikh Saad gave a very professional service to everyone...the hotels both in Madina and Makkah were very good and the transportation was easy and comfortable..thank you for all thing you do and looking forward to go again with you soon ISA.

Sonia H

HAJJ TRIP First of all, I would like to thank Sheikh Saad for really making this trip easier for us. People expect they are going on a vacation and that the hajj trip wont have any complications. To be honest, we went to really good hotels. Especially the one in Makkah just in front of the Haram. I can't thank God enough for being able to do Hajj for the first time. We had great services and help elhamdolilah. Thank you Amro travel for making this trip to my expectations. I am also applying for my parents next year with you. My husband elhamdolilah enjoyed it and we will definitely travel again. I saw how you took care of people unable to do the tawaf, and this made me even more happy and self-relived sending my parents with you. JazakAllah kheir

Raghad Mobaid

I made several reservations with Amro Travel Agency and I received excellent service! Highly recommend!

rudz r

Amro Travel has a very helpful staff that always look for great deals. Highly recommended

Zohra Baabal

(Translated) I am very satisfied thank you Mrs Sanae (Original) Je suis très satisfait merci madame Sanae

Nada

Helpful , very friendly , good prices

Mohamed Younes

Salam, I would like to Thank Amro Travel for organizing the most amazing trip to Hajj. The hotels were very good, I have seen them online before booking and all pictures and reviews were exactly as when I have been there. Dar Al Ghufran was just in front of the Haram and their service was amazing as well as the buffets. Hotel in Madina was great and had really kind staffs. Both of them are very known 5 stars hotels. Sheikh Saad was there with us for each step. He helped us a lot, guided us and answered all our questions. He even assisted all sick and elderly people, JazakAllah kheir. All I wanted to say is, thank you Amro Travel for this trip. I will be sending all my friends and family to you and inshallah soon I will be going with you.

Sam Zak

Good

IZI KAP

Just came back from a vacation and seriously had the best experience. The agent helped me find the best hotels and the best route for my flights. Highly recommend this travel agency. All the best and I can wait to book my next trip with you!

Ellie Romio

Booked my flight last Saturday to Lebanon for this winter. Had a great experience at Amro Travel. Very satisfied and they are very professional.

Abdallah R

I came back from Hajj almost a month ago and Im very happy that I have been to that trip. Everything was properly organized and hotels were amazing 5* elhamdolilah.

Maher Redissi

(Translated) Excellent (Original) Excellent

Lina K

Choose to travel through Amro Travel because many of my friends recommended them. I am so satisfied that I have done that. I booked my flight and hotels through them and I just came back from my vacation. They were very professional and organized my trip very well. Thank you Amro Travel! :)

Leslie Lauren

I booked 4 tickets for my family and I with Amro travel and the agent even was working on my file and contacted me after his working hours to find the best deals! So helpful and caring. Thank you Essam.

Boubekeur Haddad

(Translated) Accessible, well received, warm atmosphere, finally it was cool (Original) Accessible, bien reçu, ambiance chaleureuse, enfin c'était cool

Rania Bent

(Translated) Very good service (Original) Très bon service

Marie-Hélène Paquin

(Translated) I asked for info several times for an advertised trip and they never emailed it to me. Nasty hay spit company that doesn't seem to want to sell travel. (Original) J'ai demander des info à plusieurs reprises pour un voyage annoncé et ils ne m'ont jamais envoyer ses informations. Méchante compagnie de broche à foin qui semble pas vouloir vendre de voyage.

Nado

I have been dealing with Amro Travel for almost 10 years and they never let me down.

Maya Alfred

Attention !!! Worst travel agency!!!! The saudi visit visa is only 250 SAR which is around 90 CAD now and they charge you 400$. Never go there!!!

adnan abueid

So far so good. Very good experience with them. I just purchased the tickets of the air travel. Let's see what will happen

George Rami

I booked two tickets through Amro Travel with Bassant and she gave me the best service and prices.

Said Raji

(Translated) I just booked my package for the south, very good service! Bravo Amro Travel (Original) Je viens de réserver mon forfait pour le sud, très bon service! Bravo Amro Travel