Reviews of CAA (Canadian Automobile Association) (Travel Agency)

Mike Oxlong

Just signed up with them,got really good prices on basic auto insurance.agent was awesome and super helpful.

Steve Wright

Friendly staff, very helpful.

scotty

Wow I called CAA for a tow when i was in halifax. I told her I'll meet the tow truck driver out there I'll be 15mins. Guy was already there. Super speedy pick up.. great guy wish i knew his name super friendly. My car was parked on a dealership lot he went by the book to identify it was my car.. which was very professionally done.. I love CAA. If you dont have it get it so many perks for a premium rate of $16 per month.. thanks again guys.. even had my motorcycle towed....

NBUrban Mushing

HORRIBLE SERVICE. I used up my tows for the year. So I tried to renew the membership so I would be covered and they told me I can't do that. I have to wait until the membership expires in 3 months. So if I need a service call I am screwed...ridiculous

Brian Gallagher

Good for maps and towing. It also has a vehicle registries, which has always been under staffed and very time consuming. The travel services is good. The insurance is very expensive, I used to be a customer for years, then they jacked their rates.

Amanda Lutz

Quick and responsive and provided me everything I needed and asked for.

L K

Very helpful staff. I relocated from Alberta to nova Scotia and needed to get car insurance and apartment insurance. Rates were much cheaper than Alberta as well as other places I got quotes on. I highly recommend insurance of any kind from caa....no hastle insurance company.

Rick Lush

this a awesome visit,it was a great decision to switch with CAA,hope it continues on in the future.

carson w

(Translated) Various types of insurance (Original) 各类保险

Lauren MacNeil

We had an absolutely fantastic service from CAA this morning! I spoke with Nicole when I initially called who was incredibly pleasant and helpful. We called from within Charlottetown. We were having issues starting our car in a parking lot on University Ave, and figured our battery was dead. 5 minutes (which I still can’t believe) after I made the call, Paul showed up to help. Paul was amazing, informative, and gave us all the options we needed. He also wore a mask and was very vigilant about Covid guidelines. After running some tests he said we needed to replace our battery. He said we could wait and shop around for a deal elsewhere but we decided it was best to do it sooner than later. I don’t know how long it usually takes for a battery to be replaced, haha, but he did it within 20 mins! We are truly amazed with the service we got today. Thank you so much to Nicole and especially Paul. I don’t think it could’ve gone any better today!

Yash Mistry

Good customer support on call

Yash Mistry

Good customer support on call

SIZZLER BBQ CATERING Bruce MacPHerson

Kevin Towing was awesome

Mar B

Was getting passport photo for $8.77 plus tax and only $3 more if not a member. Also discovered they sell health insurance

Carman Copeland

Very informative good value.

Yoon Park

Helpful, friendly staff. Place is spacious and the International Driver's Licence issuing process was seamless and fast.

Kevin McGrath

Alway good service

Joel Scott

Very helpful, very fast, no line

George Yammine

Great service. Friendly and willing to help.

Ryan Courroux

Great for car travel coverage

Edward Doucette

Amazing service, prompt response

Jason Whitlock

Yeah dont keep somone on the phone for 45plus minutes to then inform them that you done offer insurance for mopeds when that was my first question

Kevin Thibodeau

One of the better road side assistance programs

Edwin Hering

CAA provides too, other than flights-tickets, cruises-planning, also Insurances for visitors as well as for our overseas trips, car insurances etc. Very friendly staff. I realized too, that members - CAA-associates are entitled to a 10 percent discount on meals at certain restaurants.

Kesen Wang

CAA use to be good, left stranded with a broken brake line becouse R&D towing (St.Johns) did not want to tow when he arived. Better to keep CAA fees in your pocket and pay fòr tow truck if you ever need one

ansley grant

wasnt there but on the phone they were very helpful

Tina Boutilier

Always a pleasant experience..drivers are nice and courteous.. Willing to help... respectful....from my experience always earlier than expected...which is great.thank you CAA.

Patrick Flowers

Booked travel through this location. Very freindly knowledge staff.

Troy Stoddart

Great protection, saved some money. Great to deal with, very friendly and helpful.

Vintage Volks Guy

Called them to get an auto quote. Got placed on hold... After 90 MINUTES on hold I GAVE UP and HUNG UP. Talk about ridiculous!!! No means to leave a name and number for a call back - just have to sit and listen to same message every two minutes to have patience. I guess they're not wanting new business.

Dale Smith-Johnson

Great prices on insurances

Alexis Scott

Prompt, efficient, pleasant.

Khamadi Ojiambo

What a great place. Staff are WONDERFUL

Maya Anuraj

Good experience with call

Steve Buell

Great service! Very helpful staff. Will be using their service again for my insurance and travel needs.

Darren Ross

Guilds and her team are knowledgeable and customer service experts

Larry Farr

Great service!

Marilyn Blanchard

Great customer service.. Been with CAA for years

Mark Melbye

Very helpful and knowledgeable.

Patrick MacInnis

Carol was extremely helpful, with great customer service. Couldn't be more thankful she was there to help myself and my colleagues with quality and efficient service. I definitely would recommend going to the Joseph Howe Location if you need anything completed with CAA.

Andrew S “Clyde” Malone

Always show up when I call.

Jack Kohn

Great service

Caroline Hepditch

Fast and courteous staff.

A Martin

Called to cancel insurance for one of my vehicles. Spoke with an agent after being on hold for a few minutes. As soon as I mentioned I needed to cancel insurance for a vehicle, I was "transferred" where I waited on hold for 90 minutes before an agent answered. No call back service, no estimated wait time, just waiting in limbo, listening to the same 20 second clip of music and " Thank you for your patience" message over and over and over........I couldn't help but feel that CAA was hoping I would just hang up. For goodness sake, at least get a call back service, that wait time is completely unacceptable...On a positive note, the agent was very pleasant and helpful and everything completed in about 3 minutes.

Michael Henrichs

Fast, friendly and very helpful service.

Alyx Anderson (Nerdicorn)

When i called for roadside assistance, they said that they weren't mechanics and wouldn't help me. I actively discourage people from being customers.

Marc B

Tow calls are to small a distance

Barbara Joslin

Checking travel rates

Larry Flatman

I went in to get insurance for my home and was told the girl that handles that was out till 2:00. The office was full of people working there. No customers. I said isn't there someone else that could help me and was snippely told no. So I left. Does anyone care about new customers . I think not!!!

Jocelyn Fay

Never let you know of any discounts or perks of this association

Dale Smith

This is a rant I put on Facebook a short time ago. After going from the west side to pay this bill, this is what I get. I just learned from CAA that you need an APPOINTMENT to pay your insurance ... If not , they put you on a phone to somewhare to someone, ( Maybe in this office ) By the way I had gone to the office on Westmorland Rd.to pay the bill.As I said,I need an appointment to pay you $ 1000.00 ??? .When this nice retail lady handed me the phone ( She was not nasty oer anything ) for me to do this myself.,I hung up the phone and left. And to follow up,all that needed to be done was to pay $ 57.00 for the upgrade to my new car.The policy was already updated & I had my pink card.,That thousand dollers is next month and might just go to another company,I have heard of horrible customer service,but hhis is foolishness.And to finish my rant CAA will be very hard pressed to keep me

Alex Walsh

Efficient and quick

Morgan Jackson

Just signed up with them,got really good prices on basic auto insurance.agent was awesome and super helpful.

Melanie Meade

Pays to have piece of mind!

Harold Chisholm

You actually get what you pay for

Valfaye Shaffer

Quick, very kind. Exceptional customer service

brian vickers

CAA rocks????

Jo Gilliland

Fast friendly service

justin godin

I called for an insurance card and the person called me names because they didn't want to give an insurance card over a mixed letter on the Insurance of the car.

Kar Brown

Good timing,very nice and knowledgeable young man affixed the problem in no time.

Doug Noseworthy

Friendly and knowledgeable efficient staff!

Chris Legg

condescending and arrogant was in to enquire about caa approved car rentals outside north america the young female did not even have geographical knowledge although i had working attire on i am and havebeen a memb er for 25 years and a premium one at that suggest you train and employ people in customer service instead of giving out key chain freebies TOTALLY UNDERWHELMED by little pretty look at me rep or self styled manager with the acumen of a common house fly smarten up CAA you will lose this 75 year old customer

Terry Aitcheson

Full service CAA with Insurance, Travel and support all easy access in East Saint John

mohammad ghoti

Great and timely service.

Rae Boudreau

Timely. Helpful. Calming.

David Zelward

I have been a member for years and keep renewing my membership because I believe the service they provide is worth the money, even if you don't use all of the available services regularly.

Vincenzo Melandri

I spent upwards of 20 hours on the phone with various insurance companies before finding a person at CAA that knew how to bring over my insurance from BC without quoting us as if my wife was never insured before (ICBC does not list secondary drivers in the insurance history). A display of incompetence and ignorance of their own business from the rest of the NS insurance market that beggars belief. Thanks to CAA for saving our wallets

Robin A

Hard to rate because they would not even give me an insurance quote based on the fact that I allowed my drivers license to expire for a bit while I was not driving. Never been in an accident.

Terry Imar

Very friendly and accommodating to us American tourists. Thanks!

Steve Auton

CE through as usual

Nuno Serrenho (Nuner)

Not the best experience the first time I called but totally saved me from a long night on the side of a dark road a few days later.

Char M

I moved to NB from AB (having AMA/CAA) and so I notified them of this change and then decided to renew with my PLUS membership that i was happy to pay for and also added my car insurance to this...which is done separate ...not that much of an issue but i was NOT happy to find out I was paying not for exact same service but I do not get my children's FREE memberships under age 16 that was previously including in my AMA PLUS membership and so was FREE gas delivery if this is NOT included why isn't this a Basic membership if I am receiving less?? Now I just will not be renewing my services and no explanation as to why or that this was NOT included ?

Stephen Hare

Phenomenal in-person service when it comes to car and home insurance. The people working here respond to your specific needs and are prompt in their efforts to help you. Thank you CAA!

darren “hammer head” hitchcock

Great service. Awsome people to talk with.

Arjun Damodar

Went to get the International Driving Permit. Everything was done in less than 5 minutes. What an awesome service

Dean Leonard

No one could serve me at location, need to call to get a quote to give my money. Never go back

Earle Smith-Johnson

Great service

Artem Zazykin

Great and helpful staff!)) P.S. They don't insure motorcycles.

Steve Norman

Nice

J Seritoga

This company is a waste of good money. I have a neighbor who has CAA and when she calls they take hours to respond. It does not matter what the weather, what the hour or what the problem, they are as fast as a snail in cold weather going up hill. I also have a sister-in-law who bought into this scam and she finds the same thing, it takes forever to get someone on the line and it also takes forever for someone to be sent to the member's aide. Lousy company....No good and I would never recommend anyone to buy into this crappy service.

Abby Trites

They kept hanging up on me one night when I really needed them, but they get to you quickly which is amazing

Elizabeth Sewell

I just bought a new car, need to add to my current policy, waited on the phone on hold for 40 minutes, no answer. Called back waited another hour on hold , no answer!!! I requested a call back, still waiting!!

Eli Penk

Good place to get your international licence from friendly staff

Michael Dawe

Dropped in for international drivers license, no wait can be done in a half hour . Staff was super friendly and nice .

Gregg Hargrove

Fast, precise and reliable.

Mike Thurston

It was 30 minutes and I was back in my car. Locked the keys in the trunk. Not too bright.

C.R. Avery

Cheap rates! While giving you the same protection other insurers would! If you're looking for a cost effective insurance this company is for you!

Janet Fortune-Woodworth

Always responsive and dependable

Max Power

Jan 6th 2022. During storm I got stuck in snow on Dorchester st st John NB. I called CAA and they come and said they couldn't help me and left me stranded sideways on the street almost blocking what 4x4 traffic that could get thru. They told me they would come back next day 9am. Good thing I had a full tank of gas and a bed if needed in my van. Thankfully loyalist towing come by maybe by request of the police and they winched me out. This was not even attempted by CAA tow truck driver. Thank you loyalist towing and shame on CAA. CAA is going to reimburse me for the loyalist towing charges they said. Have to wait to see if this happens. Other than this bad experience CAA have helped me in the past with keys locked in my van. I understand the storm made it hard for them to do the job but they could of called a towing company that could of done it rather than leaving me stranded a bad situation...

Elaine Perry

Called CAA last evening for roadside assistance and after waiting an hour no one showed up to assist me with unlocking my car to achieve my car keys. Had to call a family member

Joel Solomon

CAA offers a package to ensure motorists that if anything goes wrong with the vehicle yours or anyone else's you happen to be in, they will be there to help. When I need roadside assistance i am very happy to have their card in my wallet . They also have a terrific travel agency and many more things. All CAA locations offer the same services, pick the location that is convenient to your area

Kristen LaPlante

Nice people but couldn't give us an answer on where we can exchange currency.

Robert Brown

Prompt courteous service!!

Diane Marvin

I had a pleasant young woman help me out.

Joe Kippax

The tow truck driver was amazing!

Sydney Furzeland

Great road service Great travel maps for driving somewhere new

Ginnie Cobbett

amazing service

Myrlane Ball

Accomodating and helpful.

Kyle Estabrooks

Very misleading, was told one thing by a rep locally. When called was told something completely different. Not happy

Madison Walsh

The secretary was incredibly helpful, helped me figure out who I needed to talk to as a first time buyer and helped set me up. She was also super friendly and helped me feel less nervous. Phenomenal job by her! However, the agent I was transferred to was unfortunately very unprofessional. While trying to figure out information on insurance plans, she told me I should google it and hung up without saying anything.

Susan Mcaskill

Great service.

Dan Lashmar

Excellent communication with staff,very helpful with opening new policies.

Naomi Smith

Very friendly, accommodating staff every time I need them.

Mairi MacDonald

Best service ever!!!

Joffrey King

Fast and friendly service when you need it most

YJ Kwon

Amazing service

Ma NAIS

The personnel was wonderful.But the car insurance price quote I received was more than twice the insurance price I received from another agency.

Eric McCauley

There customer care service is absolutely terrible. Waited online for someone to answer for 35 minutes first try & the next day I waited 45 minutes for an agent. Even their recommended glass service provider couldn`t get through after waiting 1 hour online. Guaranteed for clients not to renew insurance.

G. Bruce Hollett

Had the maps I needed.

Paul St,Laurent

Been a member for many years , CAA is very resourceful if you are traveling anywhere

Susan Quinn

Always helpful. Answer phone quickly. The few times I've called them, they've been very prompt to handle what I need done. Gives me peace of mind.

MICHAEL O'DELL

I attempted to purchae auto insurance online, waited over 30 minutes my first attempt no answer waited over 60 minutes the second time no answer only ever received recording please wait on the line. Decided to go into Westmorland Rd. location to try and to talk with agent, was told he was in a meeting would call me back in an hour, but welcomed to try online, waited over 4 hours, no return call yet. Strange business model.

Jim LeBlanc

More turnover here than a bakery. Staff is always different every time I visit. That's a red flag. Clear indication of how poor the employees are treated. Time to review the management here.

Cathy Fedurko

Great customer service

Rhonda Mallaley Menzies

Expensive membership

Barbara Hickey

Very impressed with their travel service.

louis gigou

very hard to get a hold of anybody. on hold 20min

toxic clan

Great discounts

Samantha Belyea

Very helpful

Terry Muller

Called was transfered waited 20 minutes and was unable to get a qualified person to answer questions about insurance coverage

cheryl johnson

I get my insurance from ACA and if I have to go in, Ernie in the gentleman I deal with and he has taken care of everything needed

John Martel

Great location in the Greater Moncton area. This location has membership services as well as travel products for sale ie, compression socks, luggage tags,etc. The staff are friendly and helpful.

paul leblanc

Supper friendly staff and they always find a way to help me out or find something for me and my family

Herb Worden

Very nice and helpful information about the plan

vatsal patel

Not good at all, I won't recommend it to anyone they gave quote of $1200 for a month. I wasn't buying plame or something it was just car.

Carl Davidson

Very unsure of their own policies lots of excuses and in the end no apology

Sam Mattix

Great insurance and CAA roadside assistance gets you $ off your insurance premiums. Friendly helpful staff

Tim Sock

Great service and rates for home and auto insurance but they also do travel insurance and travel bookings. They also have a very awesome roadside Assistance Program at great rates.

Bonnie Ashford

thankyou for help Carol

J.P. H

I have been a member with the CAA for 15 years, always paid my auto insurance and never had any problem until the day they found out they want to cancel my van insurance, a Chevrolet Express Van, because they thought it was used commercially, which it is not. I use the van just as other people use their pickup. But they cancelled the insurance. A complaint is going to the ombudsmann. I can only say stay away from the CAA. They suck!

Greg Channer

Very helpfull

Francois Boisvert

This is the only CAA office in town, not a place you would visit often but staff is helpful and the travel agent are also fairly accessible, even if you don't have an appointment.

sabiandax

Awesome service. Very helpful and polite.

Sean Davis

Great

Monti Lyman

Quick to answer and quick to take monthly payments but waited 3 hours to get keys out of truck and never showed up so called another towing company to unlock

Al Forbes

Great service.

Peter Hussey

Great service and helpful staff

Heather Webster

We just moved from Southern Ontario and expected a long wait...but it was about a half hour, the attendant couldn't have been any more helpful and friendly!!

Diane Shufelt

On hold more than 1/2 hr and still holding

trish shirley

Great...was quick ..and friendly. Needed air in a flat..and the service person checked all 4 tires after taking care of the one in question...I appreciate that very much... Thank you !

HEATHER CLAY

Worst customer service ever from my so called accident adjuster. She doesn't return calls or communicate in anyway. The only reason I knew what was happening with my car and rental coverage is because the businesses I was dealing with called me. My adjuster has spoken to me once for less than 5 minutes since I filed my claim on Feb 7th!!! I had to go into the office and complain before the responded to my physio group who had been trying to reach them for 2 weeks! On hold for hours!!! Yes hours trying to reach her only to get voice mail and no return calls! Will be switching companies as soon as my claim is closed . Do not buy insurance from them if you want a company that communicates with you!!!

Anonymous Nutter

Staff are friendly, and rates for membership are very reasonable.

Tracy Day

Awesome great service

Frances Morin

Very professional.Quinn very helpful

Ron Bradbin

On hold for 47 mins just to be run around and then told a higher quote. Don't waste your time!

Aaron Way

Always there when you need them

Michele Musolino

They are always great help.

Mike

Love CAA they're the best for helping you out in a pinch.

Fouad Tawakol

Excellent service

Morel Ouellette

Great place to buy a hat "Tilley"

CALTON E SHURTLEFF

I could write out my FULL experiences with CAA but that would take even longer then this. So I will sum it up. I have been driving for 21 years and twice in the last year I have had a accident. The first one was my fault. It cost almost 18,000 dollars to fix my vehicle. I payed 1000 deductible that used my accident forgiveness perk. Insurance did not go up. 5 months later, I hit a Deer. After my last accident I changed my insurance to the best CAA had to offer. Which cost me 5 dollars more a month. So this time when I called it was a no fault accident and cost me 100 dollars on my deductible for a 3000 dollar fix. My insurance still did not increase. Now let's talk about my adjuster Ernie from St. John, I hope you don't mind me name dropping you. If you are reading this, Thank you very much for your reasurance, compassion, understanding and your extreme polite professionalism. You sir are a excellent representative for your company. You deserve a raise for just what you have done for me. CAA reward this man. He says nothing but fantastic things about you as a company. I will be a CAA member for the rest of my life because of him. Thank your for everything and I look forward to never working with you again. Lol, Cheers bud.

Cathy Sears

Good prices

Cheryl Jennings

I locked my keys in the car. They were there in minutes. Fastest ever. Great service as well

Patrick Walsh

Fast. Language barrier. Local services horribly disconnected system.

jill rogers

Sent me to Danas Collision for an estimate. Estimate is 10X what it will cost to fix the car. Had to wait on the phone for well over an hour to close the claim. Will take 24 -48 hours for a supervisor to call me once I finally got through. I'm not impressed at all.

Donna Nicholle

CAA is very nice ..very pleasant always willing to help you

Roger Chatterton

Good service and prices

Mike Gallant

Good people that do great work.

dru obrey

Great

lisa mazerolle

I would like to give a huge shout out to John Mason. He arrived at our house yesterday after we called because our car would not start. He was very professional and had our car working in no time. He carefully explained why it woud not start in language that was very clear. CAA should be proud to have such a great employee!

Brigitte Haché McLaughlin

(Translated) I received the guide but my membership card was not sent to me. (Original) J'ai reçu le guide mais on ne m'a pas envoyé ma carte de membre.

Karen McCavour

A1 Customer Service ...Highly Recommend!!

Tracy MacDonald

We came in to renew our Auto Insurance and the Agent, Drea, was kind and efficient and got everything done quickly.

Carla Macdonald

Very helpful staff!

B Milton

Standard service

chris weeks

Great got my photos for my passport here. Also have been a caa member for years

Mike Oxlong

Good to have, you never know what can happen.

Brenda MacDonald

good service for a good price.

Kevin Matheson

The agent I spoke with was very helpful, thanks .

Shawn Robichaud

CAA is the best! Got me out of many a jam! Threw in some PB to boot! ????

Scotian Commotion

Very poor customer service. I needed help but did not have an account with CAA, I got a rude response saying they could not help and to call other tow companies. The employee did not care the slightest about my situation and quickly dismissed my call.

Melanie Ryall House

Terrible customer service. We have been CAA members for years and have our car insurance through them. Three days ago we had an accident with our car. We have had to call three times and each time we've waited for over an hour on the phone with the same recording on loop every 30 seconds to drive you off. Going to look into a different provider.

Ramz Killa

Good quick service ????

Nicholas Lamacchia

Fantastic customer service here! Dreea was so helpful with all my questions and efficiently moved me through the process.

Rodger Scott

The best

hfxnice guy

Best price , efficient and pleasant. Off course anyone who is good is busy, so give them s chance well worth it.

Leo Coffey

Great staff

Melody Layton

Nice choice of clothes. Well made.

Kim Butland

Had family visiting from Ontario when packing up to leave as she put her animals in the car they jumped on the car locks and locked her out so called CAA within 15 mins they were here ...so a huge shout out and and huge thank you to our CAA guy Kevin from apohaqui new Brunswick for your fast and friendly service..

Pat Lucas

Could not reach an agent by phone. When I went to the office I was told that I would have to wait 4 hours to see the agent. Even the local car dealers have problems contacting a CAA agent.

Mike B

Bought insurance at CAA. Excellent service and a very reasonable price.

Corinne ElizaBeth Carman

As always..super savers!!!

Claude Dery

Great service, great staff

Michael Fiori

Vert helpful.

robbie keen

Ive never had to wait more than 20 mins for a tow driver, no matter where i am. Great service and well worth the monthly fees. One guy even changed battery on the spot with a 6 yr warranty. And it was only 200.00 taxes in. Compared to my other car battery put in by a garage that cost me over 500.00 for same brand of battery. So, its well worth having CAA.

Blair Mackinnon

So far I'm very impressed with the service!!

Marie Charters

always prompt and very safe with them!!

Christopher Nagel

Called them 3 times today… Wait time on call 1- 1hour and 40 minutes (fell asleep while on hold). Call 2- 50 minutes. Call 3- 65 minutes and counting. Brutal wait times!

Grd W

Excellent meal & service! Jeff, our server, was prompt, efficient, knowledgeable. He even surprised us with an anniversary swan carved from an apple!! Highly recommend!!

James Burchat

The tow truck guy here, I believe his name is Josh, was amazing. Extremely helpful and knowledgeable. Attempt to fix the problem and diagnose it before having to tow it. The store personel, I can't say the same. Research the policies before agreeing to a product. They are quick to convince you to buy extras.

Cj Fedora

Great for travel info! Membership is great! Travel insurance is expensive and can be bought cheaper elsewhere.