Reviews of CAA Store - Guelph (Travel Agency)

James McGarry (JM)

Good for trip planning. Most staff are friendly and helpful.

Deanna A

Great Covid-19 protocol, quick and friendly service!

Alexandra Wood

Waited almost 3 hours for a tow truck after hitting a deer. Called at 7pm and the truck didn’t arrive till close to 10pm. When called to ask why it’s taking so long I was told my tow was coming from waterdown. Really unimpressed.

Neil Parker

Staff are kind, but need to call head office for any questions. I spent 10 minutes waiting for them to have a phone conversation (more than once). And still didn’t get my membership questions answered. I like CAA, so maybe just bad luck at this location.

Anita Malott

Not happy with this store right now.don.t Book a vacation with them .again paid insurance still don.t want to give us our money back. Trying to find a lawyer on them .

Mackenzie Wylde

Quick & efficient serve, hassle-free and no attempt at upselling

Mario Gonsalves

Needed some road side assistance out in Wellington county and CAA has never let me down. Phone convo with the CAA operator easy and friendly, tow truck driver friendly efficient. Thank you CAA

Darren

Quality

Mike Primok

Poor customer service, especially Caryn in the travel department

Caitlin Forbes

I've called CAA for help in Guelph several times and the wait times are always outrageous. I'll be told 5 minutes and it'll be and hour later. Used to be so reliable.. No longer the case.

Matt Ralston

Got another Trip Tik. Friendly and helpful.

Ranajit Sequali

Roadside assistance office.

Habtit Okubazghi

If what h've experinced from the Flight agent guy in this location is what the service they are giving today, it is just wasting of time!!! And wouldn't recommend any of my friends I would say

Michelle J. Peters

This is about the roadside assistance that I received last night in GUELPH (not like I was in the middle of nowhere!)... My car broke down on the road and I was able to get it into a parking lot near where it broke down. I called CAA at 6:13pm. I was told that the tow truck would be anywhere from 14 minutes to an hour and a half (what kind of range is that?!) At 7:15pm, no sign of the truck so I called again. I had another person answer, so I had to explain my situation again. She reported that a truck had been dispatched and that it would be to my location in 20 minutes. At 8:00pm, still no truck. It was dark, I was a single female alone in a dark parking lot, and was starting to feel very unsafe (and had lost my chance at getting into Hyundai before it closed). I called back again and spoke to a THIRD person. Again, had to tell my story. He put me on a "brief" hold (over 20 minutes) to then tell me it would be another 45 minutes to an hour. At this point, I had been stuck in the car for over 2 hours. I went to the nearest Tim's (20-minute walk on a dark road). When I was walking back, I saw an empty CAA tow truck drive past me. At this point, I called and spoke to a FOURTH person...now I had told my story 4 times. She said that the truck had been dispatched and would arrive at 9:40pm. In total, I waited 3.5 hours for a tow truck in a pretty central location in a larger city. The only saving grace was the truck driver, Jake, was very nice! However, he told me that he had just started Friday and was working 17 hours days...and last night was supposed to be his day off! If this is how this company wants to conduct business, I will be taking my money elsewhere

Marlene Klimkosz

Got what I wanted & left.

Karl Weinstein

Really good staff and service. Took my 3 week old there for passport photos, they did a great job, two of them and I worked to pick the best of the 10 photos they took before they printed them and I had to pay.

DuncanIdaho redux

Quick service.

Tuco Salamanca

I'm planning a trip to the States and I wanted to go through the itinerary for the family. I got maps, reservations, and sight seeing tourist trap suggestions. (????)

Parrish & Ben

Went there to ask about a vacation and it was a complete waste of time. People there were rude and unhelpful. We asked a travel agent (who was Scottish) what there is to do in Scotland and he said "I don't know I'm from there so I don't really like it there." ??? Why are you a travel agent then???

Serah Gemson

Great Service

Luke Lefrancois

Really beautiful new store with very friendly staff.

C. R. L.

Neat store/office. Service was fast and professional.

Navin Vadhadiya

Very good customer service

frank irv

Went into the Guelph location to order a trip kit to Ft Lauderdale FLA on November 4th 2017. Was told the kit would be sent to our house the following week. no trip kit came that week so i called and was told i would have the trip kit Nov 24th or 27th. Still no kit, i call back again, get the same excuse "we have a new computer system". Long story short someone finally delivered the trip kit to my house the day before i left for Florida, but oh wait, the trip kit has me going to Hilton Head Island South Carolina! All these years i pay over $300.00 a year for my CAA membership, never call for a tow or any other service except once in a while to get a trip kit and these idiots cant get that right. Yea I'm a little pissed.

Christine Moore

Staff was helpful and prices reasonable even for non members

Kiran Bains

Helpful staff, very cool set up inside!

Ultimate Basses

Very knowledgeable staff.

Carol Brown

friendly helpful staff. bright attractive store. full insurance and travel services

Brian Gouthro

Not very damn helpful! No in-house person to talk to about insurance. They give you a number to Call? He'll I can do that from home!

Jacob Van Der Kooy (vandejake)

Great staff, good selection of maps, apparel and travel stuff too!

George Derderian

I won't go into that store bad experience and not good help there !!!

james ens

Excellent customer service fast efficient service

Dan5568

Tow truck driver got there quick and was super nice and knowledgable, name was francis and had a french accent. Lady on the phone was nice and freindly too. Great service!

Gina Fryer

I called for roadside assistance. They have always been kind, understanding and have sent someone to me as fast as possible

Richard

Needed local tourist info. Got lots. Staff very helpful.

Melissa McKnight

Helpful staff. Will use again to book vacations!

Miki Cvetkovic

Great store, wonderful customer service

Yoasha Jacqueline Wasniewska

Prices were quite high,

Laurie LeBlanc

Great advice

Brenda Ward

Great service.

PMC

The customer service representative did not seem to know where Peru and Ecuador were. I asked for a map that would include these countries and she brought out a map of Mexico, the Caribbean and Central America. I repeated that I wished for a map that included Peru and Ecuador. She pointed to the map she had put on the counter. I said they're in South America and they wouldn't be in a map of Central America. She then opened up the map, perused it for about thirty seconds, put it down and then did a perfunctory check through her drawer and said she didn't have a map of Peru and Ecuador. I find it amazing that someone who works for a travel agency wouldn't know where these countries are -- if it was something like Bahrain or Burkina Faso, I could understand not being sure where they were, but Peru is pretty well known, no?

Tom Beatty

Friendly, helpful staff. Modern, new layout. Lots of travel related products on hand.

jalal rohani

Nice!

Craig Bremner

Nice store, quick and efficient service.

Brayden M.

Have used CAA travel (specifically Julie, but have had help from the others) since 2012 and would never go anywhere else. Extremely personable, professional and will get you the best price.

CK Keyes

I called about a flat tire today and they arrived in under 20 minutes. I was very impressed with not only the speedy service but the friendliness of the young man who served me. He was great.

Gary O

It was ok.. Thanks for asking

Bonnie DeGroot

Good place

Dawn Huntington

Good service

George Georgandopoulos

Closed for business also not answering their phone only leave a message. Oh and never get a call back after that great deal .YA!! NOT!!

Kellie Dorman

Great maps.... Great staff knowledgable

Carolin Schindler

Very friendly and helpful staff. Nice and organized store

Tamara S

Always great to have, decent member discounts and helpful staff.

Shannon Hann

Staff were very friendly, helpful and knowledgeable. I would highly recommend this location.

Gord Edwards

Excellent service. Very knowledgeable and helpful staff. Made everything very easy.

Matthew De Guzman

Great customer service and very easy to get things done.

Lynn Rickett

Great service. Staff is so friendly.

Dianna Abrahams

Great plans for emergency car help and travel info

Julius Gerongay

Not bad

Nathan Nathan

Services offered was excellent. Followed Covid protocols and all staff was very helpful. Got the Services we wanted.

sheila Bridge

Great deals today 60% off!

Jennifer Bannon

Friendly, and they get you in and out quickly

Sara Guay

Great service! Jason was so awesome and helped us out immensely. Super friendly, arrived in minutes, very honest guy. We will definitely be using this service again.

Peter Goldsworth

WARNING: roadside assistance. I called a month prior to membership renewal to make sure I was covered (May 14th spoke to Sandra) for roadside assistance and was left STRANDED because of no renewal? Jennifer the supervisor then told us at 6:30am we would have to wait until the "sales" team arrives at 8am to renew membership? (Not very good roadside emergency service) CAA = NOT GOOD FOR AN EMERGENCY

George Marcus

UPDATED TO INCLUDE RETURN POLICY :) I went in to return a couple of items (which have not been used). Not only was I not allowed to return the items, but the attitude that I was treated with was offensive, quite frankly. I would like for this wrong to be made right. And to anyone looking to make a purchase from CAA, I would advise against this location. Refunds & Guarantee (per the back of the receipt): "If you are not totally satisfied with your purchase, for any reason, you can return or exchange your merchandise at any CAA store within the South Central Ontario region." Ball is in your court, CAA Store - Guelph. - GM

Janet Svehla

Amazing staff and service

Helen Wojcicki

Excellent service. Thank you.

Lindsay

Very friendly and fast