Reviews of Travel Professionals International - Langley Travel Agency (Travel Agency)

Brilliantly Blessed

Mister Houston is fantastic. He's very informative, polite, and a good guy. I would definitely book a trip with him.

Rob Houston

Carol MacKay is incredible at her craft.

Sally Haysom

Rob and Carol booked a trip for 25 members of my family from Vancouver to Montreal, Toronto and Niagara Falls last summer. Every little detail was taken care of, flights, hotels, limos, shuttles, maps, tourist info, sightseeing suggestions, and coordination of 3 cities and 2 provinces so we all landed about the same time. I know this might sound like I am “padding” the review but there literally was not a stone unturned, all t’s crossed and I’s dotted. We will never use another travel agency and look forward to their help in planning our 40th anniversary in Europe

Daryl Oberg

Rob and Carol are fantastic. They are knowledgable and great to work with!

Bailey Ballantyne

I went in with a few questions and a slight idea of where I wanted to go with my husband, and Robert helped with everything! I feel confident that I not only got a great deal but also with an amazing resort and perfect flight times. He is very friendly and trustworthy and would recommend this place to anyone looking to travel anywhere. I am so glad that I decided to book using his help, I no longer feel stressed out and can now just focus and our upcoming vacation. Overall just an amazing experience!

Aaron Solly

This is personalized travel service at its best. Rob takes care of you before, during and after your trip. Ultimately, you have a person you can call directly if any challenges occur on your vacation.

Royden Stanford

Where to start! I've dealt primarily with Rob so far and can happily attest that he is the quintessential travel professional. Not only are the packages well priced but Rob is full of great suggestions and advice, and covers every detail of the trip. We could not be happier with the service and highly recommend!!

Keenan Beavis

TPI Langley is run by the most caring team in Langley! They not only are the best travel agents, they also support the local businesses community to an extreme. If you are looking to plan a trip, I can't recommend Rob + TPI enough.

The Humming Vegan

Love this place! Carol is super helpful and attentive, highly recommend booking your vacation with them!???? Travel professionals that really do care. 5*

Denise Belisle

Very nice and knowledgeable professionals. They should be your travel specialist.

Rob Towell

Rob and Carol have been absolutely amazing in supporting my partner Brianna and I getting from Vietnam to Vancouver with our cats. Working for many hours making sure we have our cats in cabin and helping this journey be as stress free as possible during these very hard times of travel. 100% will be using their services again when we want to and can travel.

Taran Taylor

Carol was so helpful with my trip to Mexico next month. Very friendly and informative. I feel very prepared for my tip now. Definitely recommend this business to anyone traveling.

Davin Oberg

I have met rob years ago, so then after a year or so.. I went on a trip to mexico… then two! using his company and now im hooked on travelling. His guidance was amazing and will take care of you on your trip. I wouldn't look anywhere else if you want a trip of a lifetime! and his advice when I go to some crazy adventures are worth a lot of money and he travels to all the destinations! and has been around the world.

Keenan Beavis

Where to start! I've dealt primarily with Rob so far and can happily attest that he is the quintessential travel professional. Not only are the packages well priced but Rob is full of great suggestions and advice, and covers every detail of the trip. We could not be happier with the service and highly recommend!!

Kelly Blouin

Rob was so unbelievably patient with me while we navigated all the options I was looking at for a trip to Orlando. He always had my family's best interest at mind, not his wallet. I highly recommend Rob for all your travel needs!

Alysha Tottenham

My boyfriend and I had read all of the awesome reviews online about this travel agency so we thought who better to help us plan our trip to Scotland! We stopped by with our entire itinerary laid out in October and gave it to Rob who was enthusiast about helping us with our trip. He went on about how he would be the best person to help us due to his knowledge and supplier buying power and that right now was the best time to buy because the prices would go up closer to the new year. We felt confident we had found the right person to help us for our first trip to another continent....oh boy were we wrong. When leaving Rob promised he would get back to us by the end of the week with pricing. After a week with no word, we contacted him and were informed he needed a little bit more time and he would get back to us at the end of that week. Again, after a week and a half of no word we contacted him. He said he was waiting on one more supplier and he would get back to us. So again after about another week of no word we sent him an email. This time he responded to let us know he was on a retreat in Cuba. I told him we needed to book urgently and he said he would have everything for us when we got back. Not once did he apologize for his clearly poor customer service or complete inability to provide us with any actual information. At that point we realized how completely useless he was and went to several other travel agencies to book our trip. We found an amazing lady at flight center who within two days had our entire trip laid out with some truly amazing recommendations and for less money than we expected. We never told rob though that we had gone somewhere else as we were curious to see what he would come back with after he had gone on and on about what an amazing deal he would be able to get us. The last time we spot was around the end of November. It is now December 26th and we never heard a word back. If you're looking to book a trip, I urge you, DO NOT USE THIS ANGECY! Either they only care of helping a certain demographic of people or all of these reviews are fake. Go to flight centers website and find an agent that had experience in the area you're looking to travel to. They actually live up to their word, unlike the incompetent liars at this company.

Brianna N

Rob and Carol are extremely friendly and knowledgable, and helped my partner and I get back to Canada on short notice from Vietnam with our 2 cats. We are so thankful for the help they gave us, and would recommend their services to anyone!

John Manuel

Excellent customer service & experience, you should always use a travel agent for your travels, ps ask about a Mediterranean cruise,exceptional

Kelli Zanzerl

We recently traveled to Germany and being our first time overseas we were unsure about what to expect. Carol and Rob took all our worries away. They found the perfect hotels for our stay and gave us great advice. We will definitely be using TPI Langley for all our future travel plans. Thanks again Carol and Rob for your excellent service.

Bela Brassai

I have used Travel Professionals Langley for more than ten years and have had the utmost in professional and timely service from both Rob and Carol. Now I am not normally into writing long gushing reviews, but after reading the horrible juvenile scathing review from both halves of an apparently very vile young couple I had to step forward and put down some words like I have seen another client of theirs did for them on Facebook. There are two sides to every story and somewhere in the middle is usually the truth. I have not discussed the agency side of what happened with this vengeful young couple that seem to be bent on smearing this business' well earned reputation with two very poorly written, completely negative essays. I won't dwell on what they had to say but more on what I know to be true, TPI Langley has won several awards for their service , has run major philanthropic campaigns and provided me with nothing but top notch service finding me amazing savings I couldn't find on my own and helped me out of tricky situations in destination more times than I can say. From here I would suggest you try them for yourself to decide .... you will be glad you did ....

Patti Channon

Rob is so helpful. After calling another agency, who didn’t even let me say why I was calling before saying they couldn’t help me, I called Rob. Not only was he responsive he went the extra mile to look for pricing to try to help. While it ended up that I had to continue to hold with the airline, Robs professional demeanour and commitment to customer service means he has secured a future customer in me!

Cory Vandecasteyen

Rob was fantastic & provided me with all the information necessary to make an informed decision for my vacation. Highly recommend. Thanks Rob!

Taya Docksteader

Very knowledgeable!! Friendly and welcoming

Lisa Nilsson

I can’t say enough good about Carol and Rob from TPI Langley. We had a very time sensitve and complicated travel situation to get our Daughter and her Boyfriend to Canada from Vietnam. To say it was stressful is an understatement. They were not only our calm in the storm but stepped up and went way above and beyond to make sure it was taken care of. They are seriously amazing and we can’t thank them enough. They have been our saving grace for travel plans in the past too. If you are traveling you need to call TPI Langley. They are not only very professional but also compassionate ❤️

Joanna Wang

Unprofessional. Actions reveal character and rob is not someone I recommend to be doing business with. Highly suggest taking some interdisciplinary multicultural diversity awareness course to learning about how to communicate properly without opting to intimidation and harassment.

jared grant

Rob is condescending and likes to mock people for places of employment /past places of employment. Avoid doing business with this person. And yes I may have not done business with this company but I have interacted with the “owner” who actively represents the company and based off of my experience I would not ever come to this company for future travel plans :)

Jim Romeyn

I can’t say enough about Rob Houston he goes above and beyond for his customers. He knows what you need to know about the anywhere you want to go. He has been in the business for a long time and has a passion for travel and his goal is to make life long memories for his clients. Thanks Rob for dedication! Jim Romeyn

Jerrod Lacelle

Rob and Carol are truly fantastic. They were super helpful with a last minute reservation. The service and support was far greater than was expected. Great work!