Reviews of Marlin Travel - Bishara Tours (Travel Agency)

Meryem Kara Bertrand

Hello l like to many Thanks to Wedad Travel agent’s she is very helpful and professional Good luck on your Job Wedad ????

Ali Raza

The best travel agents.. I have ever had experience with. They go above and beyond to help you and make sure your needs are met through out your travel. Wedad and helped us get back home safely from international travel in these difficult times. They are very professional and efficient. Thank you so much for your hard work guys.

Tanja Milosevic

The worse expirience ever I had with Wedad Bishara, so rude, unprofessional, not listening and constantly talking over you. She proceeded to tell me “I’m the owner, I don’t care. Deal with it” after I told her I will not be purchasing any tickets from her company but she didn’t listen and still charged me for them!!! Absolutely ridiculous! Now I have 2 round trip tickets I never asked for! Horrible service. This is absolutely ridiculous. 4 months ago Faly signed a contract with Miss. Wedad and asked parents who is not interested for ticket to call you and let you know. My husband called you and that is the time when you were supposed to take our son off from the list. But you didn’t, you still charged the Faly tickets for our son without telling them that we called and told you that we are not interested . Of course I understand the percentage was more important then customer service to you. Please don’t mix Faly into this. it has nothing to do with them, We called you before you change them for the ticket.

Jamal El-mir

Very bad

Chris Clancy

Five stars for Bill Allen, who went above and beyond to get us a refund when Air Canada cancelled a flight that we had booked in order to avoid a redeye. Bill set us up on a flight home with another airline ensuring that we had a good trip, then followed up on his own time. Imagine my delight when I received a call and a cheque a month after we returned home. Thank you Bill! Chris

Rae Paziuk

Wedad was our travel agent for booking our destination wedding in Puerto Vallarta in 2021. She worked with me tirelessly to find a destination, and organize extending the invitation to 100+ guests. As travel rules changed throughout the pandemic, Wedad evolved and adapted with it. She answered all the questions from all the people and was all around an excellent communicator and a true professional. I highly recommend Wedad for your big group vacation, she's great.

Eunice Bawafaa

I was one of those people who was skeptical of travel agencies but when I took that bold step and contacted Marlin travel agency, my perception has really changed for life. Wedad is an exceptional agent and she goes the extra mile to get you the best air fare possible. She is very professional , patient, friendly and really gets you what you want within the shortest possible time. She is also very timely with emails and even calls to check on her clients . I got a rather wonderful experience with Wedad and I will recommend them to anyone who wants to travel. They are very reliable

Lauren Sedlar

Awesome travel agency however they have failed to adopt modern practices such as email.

Peter Agnew

Marlin travel in Vancouver has been slow to adopt modern email marketing lists that allow recipients to opt-out. I had a difficult time getting my email address removed from travel email blasts - even with many requests.. UPDATE: Manager/Owner has promised to remove my email address from mailing list after posting this review on Yelp. Head office in Toronto has assured me that automated opt-out lists will be used in the future. In no way do I believe this 'resolved' email problem reflects on the quality of service clients will receive at Marlin travel - I'm sure their travel service is first rate.

melissa ferdinands

My colleagues had a gathering in Vancouver recently and Wedad assisted in organizing the team building activities, site seeing, lunch and dinner venues. She is extremely professional and definitely knows what she is doing. She will give you suggestions and direct you in any way she thinks would benefit you in having a good time. Even though the weather was not too good the team had a very enjoyable stay with lots of awesome activities and food. She is highly recommended.

Steven Faltas

We've been booking our travel through Wedad at Marlin Travel in downtown Vancouver for years. We have nothing but good things to say about her and her team. If you are looking for an experienced travel agent, go see Wedad!

Marvin Boman

I have booked many trips with this office only because they really care and provide a service that I found to be in my best interest and not theirs . The happy memories will always be remembered . Thank you

R P

She was rude to me never got my answer nope someone else got the business for my trip to new york

Kathy Slocombe

We booked our Alaska cruise (July, 2019) with Wedad. She provided excellent service and addressed all of our questions immediately & very professionally. She also booked our Southern Caribbean cruise for April, 2020, but it unfortunately was cancelled due to COVID-19. While we have a B2B cruise booked for Feb. 2021, she managed our FCC from the April cruise keeping our best interests in mind, despite the unsettling times with the cruise lines. Wedad also booked & managed our air transportation and insurance coverage and sorted everything out for us leaving nothing for us to worry about. Because all of this can be somewhat confusing, she would never leave a question in my mind & wanted to ensure that I understood how credits & refunds were being applied. I always felt that we were being taken care of & would definitely recommend her and her agency. I also dealt with Bill Allen who was fantastic.

nida zuhra

This is a very hard working and responsible team of agents. During pandemic we got stuck due to flight cancelations but Wedad helped us get back home safely. I really appreciate your help thank you so much and keep up the good work. A++++ service! Definitely recommend to everyone!

Eileen&Patrick Wilson

I was in search of good quality, good value resort for me and 40 friends. Wedad hit a home run in terms of what we were looking for. She worked hard to create an excellent experience for us. I can tell she's been working in the industry for a very long time; she really knows her stuff. That was important to us when finding a travel agent. We wanted someone who knew a lot about all the areas we were considering.

Spencer Lowe

Bill Allan was super helpful and accommodating

Danelle Pope

Awful customer service. The guy helping me was sterotypically pretentious. He was too interested in what was going on outside their building, and had zero interest in listening to me. Regardless, he felt that he obtained enough information while NOT listneing to me, to tell me what I would be interested in most. I would rather spend hours combing the internet and booking every step of my travel on my own, over dealing with these people. I have booked through some great travel agencies in the past, but I would never trust this place to manage my valuable time away, or the expense that goes with it.